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8/22/2019 2012 2013 Detmapehailed Action Plan MAPEH
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TLE Detailed Action Plan 2012/2013
- 1 -
THE LEARNING EXCHANGE
PreparedbyDarleneBrown
STRATEGIC DIRECTION
1: Sustainability > Strengthening TLE
GOALS
Raise awareness and understanding of literacy services available through The Learning Exchange Expand partnerships and strengthen connections Develop and maintain solid infrastructure Increase overall membership
Raise awareness and understanding of literacy services available through The Learning Exchange
MarketingMain initiative and Actions Expected Results Responsible Timeline
1.1 Effectively market the services of The Learning Exchange and itsvision/mission, within the community and amongst partners TLE recognized within community and amongst partners
Executive DirectorCommunication Consultant
Administrative AssistantOngoing 2012 - 2013
1.2 In 2012 create a 3 year marketing plan: Review previous marketing plans/strategies Hire marketing consultant
Organize/facilitate planning meeting
Hold 2 day marketing planning meeting
Develop plan Put plan into effect
Established direction for Marketing & Communicationstrategies/activities for TLE
StaffConsultantsBOD
Fall 2012
Communication/PromotionalMain initiative and Actions Expected Results Responsible Timeline
1.3 Ensure regular communication of The Learning Exchange newsand information to members, other literacy providers, partners,
schools and community organizations Annually, produce and distribu te three editions of the News
and Views newsletter and post on website
Regularly, post information on TLEs Google calendar
Promote TLEs services, website and Learning Links withinthe community
Post news and events on TLEs Facebook
Post family literacy news on TLEs Connections
Use Twitter to inform members
Informed members, partners, organizations and communityCommunication Consultant Ongoing 2012 - 2013
1.4 Annually create a list of literacy and communi ty events Annual list of literacy and literacy-related community events Administrative AssistantSeptember 2011
1.5 Select community and promotional events to attend Calendar of events Executive Director
1.6 Attend McGill Volunteer Fairs Increased communication Communication Consultant Sept. 2012 & Jan. 2013
1.7 Annually hold communication events Increased communication Executive Director Fall, Winter, Spring
1.8 Update/create/print promotional materials as needed Promotional materials available for TLE Executive Director Ongoing 2012 - 2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Communication/Promotional
Main initiative and Actions Expected Results Responsible Timeline1.9 As needed, distribute communication packages and promotional
materials at events within the communityEnhanced presence in community
StaffBODTLE members
Ongoing 2012 - 2013
1.10 Improve/increase Facebook presence forcommunication/promotion:
Review/assess how to best use Facebook for TLE
Create photo albums: Upload photos, tag, etc.
Create Increase use of TLEs Facebook to post news, eventsand promote TLE
Increase TLEs fans
Promote to members, etc.
Effective use of social networking to communicate TLEs mission,vision and mandate
Communication ConsultantAdministrative Assistant
1.11 Initiate the TLE Literacy Spirit Awardto a member of the
community in recognition of their outstanding support/effort inliteracy (i.e. Present award at SWL Gala) Literacy supporters recognized Executive Director May 2013
TLE Website/Learning LinksMain initiative and Actions Expected Results Responsible Timeline
1.12Annually, retain service of webmaster Webmaster expertise Executive Director Fall 2012
1.13Link The Learning Exchange website to other literacy andcommunity organizations sites
Higher profile for TLEExecutive DirectorWebmaster
Ongoing 2012 - 2013
1.14Update and monitor site
Scribd documents/sections Monitor analytics and use to advantage
Review referrals (from analytics) and update as needed
Update/upload master documents
Update Learning Links
Up-to-date website
Links to other websites
Current statistics regarding website hits
Executive DirectorWebsite Volunteers
1.15 Improve document set up on website/Scribd
Review all documents and assess situation
Write descriptions for all documents
Upload new/updated items to website Update as needed
Easier to useExecutive DirectorWebmasterWebsite Volunteers
Winter 2012/2013
1.16TLEs social networking links: Establish routine for regular posts to Facebook and Twitter
Better organize TLEs You Tube channelUp-to-date news and information posted online
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TLE Detailed Action Plan 2012/2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Expand partnerships and strengthen connections
Partnerships and NetworkingMain initiative and Actions Expected Results Responsible Timeline
1.17Annually, maintain existing pa rtnerships Strengthened established partnershipsCommunication ConsultantExecutive Director
Administrative AssistantOngoing 2012 - 2013
1.18Contact potential partners to increase partnerships andnetworking opportunities
SWL Adult Ed. administrators
Career Lab representative at Pont Viau
CLC (explore partnership possibilities)
Established new partnershipsCommunication ConsultantExecutive Director
Administrative AssistantFall 2011
1.19Continue partnerships to maintain and update Learning Links Partnerships established to continue work on Learning Links Executive Director Ongoing regular contact
1.20Annually, appoint board member to represent TLE as
Community Representative on SWL/Vimont Governing Board Representative on SWL/Vimont Governing Board BOD October 2012 (after AGM)
1.21Attend SWL School Board meetings and functions as needed Representation of TLEExecutive DirectorBODTLE Governing Board Rep
Ongoing 2012 - 2013
1.22Develop two new community contacts annually
New community contacts
Partnered with more community organizations than at present, and
providing literacy services in conjunction with other social benefits
Executive DirectorBODCommunications Consultant
1.23Annually, attend 2 3 community eventsIncrease of event attendance and partnership amongst communityorganizations
1.24Partner with CDC-Laurier/Vimont and other community groups forevents:
Adult Learners Week
Hold festival and workshops
Promotional activities
Open House
Book Give-Aways
Family Literacy initiatives
Increased partnership for events
Participation of learnersExecutive DirectorPartners
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Develop and maintain solid infrastructure
TLEs InfrastructureMain initiative and Actions Expected Results Responsible Timeline
1.25 Increase funding to open additional 4 weeks a year Improved hours to achieve goal/strategic directionExecutive Director
Immediate
1.26Annually, update and review a ll TLEs master documents Up-to-date documents August 2012
1.27Letter of Patent :
Apply for new Letter of Patent
Forward new by-laws and Letter of Patent to MELS (PACTE)Current Letter of Patent
Executive DirectorAdministrative AssistantProBono McGill Students
Complete by October 2012
1.28Policy and Procedures (P & P):
Establish P & P Committee to review and incorporate changesto by-laws into Policy and Procedures document
Present to BOD for approval
Reformat document
Updated Policy and Procedures document to reflect changes to by-laws
BODPolicy and ProceduresCommitteeExecutive Director
Fall (after AGM)
1.29Orientation Manual:
Incorporate changes from P & P Format, print, distribute and post to Scribd
Updated Orientation Manual Executive Director 2012
Committees and Board of DirectorsMain initiative and Actions Expected Results Responsible Timeline
1.30Annually, develop Boards streng th Elect one new Director annually
Maintain a balanced Board
Meet to review strategic/action plan
Well-governed, cohesive and informed BOD
New director on BOD
A functional Board with the right background experience and contactsto meet the Strategic Plan requirements
BODExecutive DirectorNominating CommitteeCommunications Consultant
Ongoing 2012 - 20131.31Annually, promote and advertise di fferent committees and duties
List in Annual Report list of committees and membersTLE member participation on committees Executive Director
Administrative Assistant
1.32Represent the issues and concerns of TLEs adult students
through representation and involvement on boards, committeesand other key organizations Broad representation for TLE students at key organizations
Executive Director
Board of DirectorsStaff
Staff and ConsultantsMain initiative and Actions Expected Results Responsible Timeline
1.33 Increase work hours to fulltime for salaried staff:
Executive Director + 10 hr per week = fulltime
Administrative Assistant + 15 hours = fulltimeIncreased human resources to run/manage TLE
Executive Director
Immediate
1.34 Increase budget to hire a Communications ConsultantStrengthened communications opportunities Immediate
1.35Broaden and strengthen professional development programs forstaff and consultants
Increased opportunities for staff and consultants Ongoing 2012 - 2013
1.36 Increase opportunities for staff development and team building Cohesive team Continuing Fall 2012
1.37Recognize/support staff and consultants for successes and effort Staff/Consultants recognized Executive Director/BOD Ongoing 2012 - 2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Funding
Main initiative and Actions Expected Results Responsible Timeline1.38Research potential funding sources and write proposals forfunding
Request/justify additional funding from PACTE
Apply as needed in conjunction with Strategic Plan
Apply to Canadian Heritage
Maintain membership via Canada Helps!
Seek new funding sources
Proposals written and accepted to increase funding opportunities
Additional funding to deliver the p rograms and services
Request submitted and additional PACTE funding approved
Executive DirectorCommunications Consultant
Ongoing 2012 - 2013
Increase Overall Membership
Recruitment and RetentionMain initiative and Actions Expected Results Responsible Timeline
1.39 Involve existing and new partners in recruitment Increase community network Communications Consultant Ongoing 2011 - 2012
1.40Begin recruitment/ Advertise for new volunteers Recruit new volunteer tutors
Recruit website volunteers
Recruit youth volunteers
New members recruited
Executive DirectorAdministrative ConsultantCommunication Consultant
Continue September 2012
1.41Begin recruitment of new students to match with trainedvolunteers
Increased membership/New students recruited
Continue October 2012
1.42Establish strategies for a new recruitment campaign (MarketingCampaign 1.2 i.e. Advertise and post information online, writearticles for local newspaper)
Implement strategies
Established recruitment strategies for TLE
Executive DirectorCommunication Consultant
Administrative AssistantBOD
2012 - 2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
STRATEGIC DIRECTION2.EXCELLENCE >PROVISION OF SERVICES AND PROGRAMS
GOALS Develop and improve services & programs Improve access and intake procedures Provide quality training and professional development Be responsive to the membership and community: Implement new services and programs based on
needs
Develop and improve services & programs
Book ClubMain initiative and Actions Expected Results Responsible Timeline
2.1 Continue to build upon Book Club membership: Support organizers of club Establish regular location for meetings
Promote Book Club events and report on activities
Provide Book Club with book give-aways
Improved location/accessExecutive DirectorBook Club Chair
2012
Family Literacy ProgramMain initiative and Actions Expected Results Responsible Timeline
2.2 Develop TLE Connections website
Secure funding to develop & design website
Link to relevant sites
Parent/family information and support
Improved information for community about initiatives, activities, events,ideas and resources related to family literacy
Increased support for parents/families
Executive DirectorWeb MasterLibrary Consultant/Trainer
2012 - 2013
2.3 Continue to build upon family literacy program initiatives withinthe community
Acquire additional funding Involve parents as volunteers
Involve youth as volunteers
Expand Family Literacy initiatives and programs, events of 100+
Executive DirectorAdministrative AssistantFamily Literacy CommitteeCommunications Consultant
Ongoing 2012 - 2013
2.4 Provide schools and community organization information,resources and support for Family Literacy Day initiatives
Promote/post activities on TLE and Literacy Canada Websites
Add events and information to FLD Google calendar
Distribute FLD promotional materials from Literacy Canada toschools and communities
Provide information
Improved information for community about initiatives, activities, events,ideas and resources related to family literacy Ongoing 2012 - 2013
2.5 Involve childrens parents in Family Literacy activities at theschools Increased parent involvement and promotion of family literacy Ongoing 2012 - 2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Develop and improve services & programs
Book ClubMain initiative and Actions Expected Results Responsible Timeline
2.6 Increase number of Family Literacy events Improved Family Literacy program Ongoing 2012 - 2013
Resource Center/Drop-InMain initiative and Actions Expected Results Responsible Timeline
2.7 Manage and improve access/use of Resource Center and TLEservices to community
Hold monthly book give-aways
Post hours on new board
Promote within Vimont Center
Colorful promos...change regularly
Post newsletter Banner
Services well promoted
Better learning environment, able to accommodate needs of TLE
members and community
Students able to use on drop in basis
Executive DirectorLibrary Consultant
Administrative Assistant
Ongoing 2012 - 2013
2.8 Regularly, maintain, update, upgrade and purchase necessaryequipment for Resource Center and staff:
iPads Laptops
PCs
printers
headsets
speakers
tape recorders
magazine boxes/name holders
library supplies
SMARTboard with projector arm
Up-to-date technical/library resourcesExecutive DirectorLibrary Consultant
Administrative Assistant
2.9 Replace old/worn library equipment/storage cases Starting 2013
Improve access and intake procedures
Access to ServicesMain initiative and Actions Expected Results Responsible Timeline
2.10Review access to services and available support
Staff requirements
Services offered
Track incoming calls re: where they heard about us
Knowledge of needs Executive Director Ongoing 2012 - 2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Access to Services
Main initiative and Actions Expected Results Responsible Timeline2.11 Increase opportunities for service access to communityPromote Internally:
Meet with teachers/staff/admin.
Luncheon with key people at Vimont
Volunteers wear identifiable nametags/lanyards
Survey to teachers
End of year summary of work with SWL
Promote externally:
Student handbook info page
Look for new venues to advertise for volunteers and promoteservices
Promote at local kiosk
Look for more partners within community
Partner more with SARCA monthly meetings/updates
SWL Annual report
Increased awareness of TLE services
Increased community use/access to TLE servicesExecutive Director
Administrative AssistantOngoing 2012 - 2013
2.12Hold annual ACE Community Festival
Outreach, awareness and community spirit
Recognition of adult learnersIncreased visibility of TLEs services
Executive Director
Administrative AssistantCommunications Consultant
March 2013
Intake and Matching ProceduresMain initiative and Actions Expected Results Responsible Timeline
2.13Review intake and matching procedures Assessment of needsExecutive DirectorLibrary Consultant/Trainer
Fall 2012
Provide quality training and professional development
Train New VolunteersMain initiative and Actions Expected Results Responsible Timeline
2.14Secure additional funding to increase training schedule fromthree sessions offered to eight
Increased training opportunitiesMore trained volunteersIncreased retention of potential volunteers
Executive DirectorCommunications Consultant
July 2012
2.15Work with LVQ on training initiatives
Attend workshop sessions
Review findings and how they relate to TLE
Design program for training
Current methods for training Executive Director Ongoing 2012
2.16Update training to incorporate new ICTs available Relevant and improved training / Engaged participants Executive Director Ongoing 2012 - 2013
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
ICT Training
Main initiative and Actions Expected Results Responsible Timeline2.17Use ICT training to increase the success rate of adult literacystudents
Computer training for tutors (following Basic Training) to tutorstudents on ICT use
Training for students
Students competency level increased (real life application of ICTs) Executive Director
Ongoing 2012 - 2013
2.18Promote use of computers, iPads and related equipment Computers and ICT equipment at Resource Center used by studentsExecutive Director
Administrative Assistant
2.19Continue to develop, update and promote the Learning Links andother created websites
Create promo bookmark/postcard forLearning Links, TLEConnections, Social NetworkingIdeas, (i.e. include addresshow to get to it, short description, instructions)
Workshop proposals at QAAL, QPAT, etc.
Partnership with RECIT
Increase relevancy of links
Organize Learning Links for ease of use
Learning Links used by students across the province
Promotional material developed
Executive DirectorRECIT
2.20 Implement learning opportunities for students re: ICT use Increase access and use of ICTs Executive DirectorAdministrative Assistant2.21 Establish an ongoing students computer group Student group established
Workshops/ Professional DevelopmentMain initiative and Actions Expected Results Responsible Timeline
2.22Offer a variety of workshops based on identified needs andrequests from membership
Outreach, improved servicesMeaningful workshops provided
Executive DirectorAdministrative AssistantTrainer
Ongoing 2012 - 2013
2.23Promote members active participation in continued training andtutoring opportunities
Increase frequency
Offer during regular school hours Invite Vimont staff/students
Work with CLCs
Increase participation of TLE members and community
Executive Director
Administrative Assistant
2.24Monitor the trends in literacy within the educational renewal andadapt accordingly
Knowledge of renewal initiatives Executive Director
2.25Train members in use of ResourceMate Trained staff Library Consultant As needed
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Be responsive to the membership and community: Implement new services and programs based on needs
Program DevelopmentMain initiative and Actions Expected Results Responsible Timeline
2.26Develop and promote Library visitsEngaged students
Increased learning opportunities
Executive DirectorStudent Library volunteer
Starting September 2011
2.27 Increase opportunities for everyday life learning
Start monthly shared skills gatherings
Hold craft events
Advertise/promote services
OutreachAnswering the demands/needs of the clientel
Executive Director Starting November 2012
2.28Develop International Womens Day
Renew membership to Girls Action Foundation
Apply for project funding
Start a committee with students and volunteers to develop andplan activities for event
Post event/activities to websites
Hold events
Engaged members
Successful planning and implementation of an eventAnswering the demands/needs of the clientel Executive Director October 2012
2.29Development of essential skills program: workshops for studentsre: essential skills training:
Starting in 2012, link TLE web site and Learning Links withessential skills-related sites
By 2012, have free HRSDC essential skills materials availableto members
Define literacy programs that we can implement
Development of essential skills training workshops
Establish resources, links and programs for students
Executive Director Continue 2012
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
STRATEGIC DIRECTION3.EFFECTIVENESS >MEMBER OUTREACH,SUPPORT ANDRECOGNITION
GOALS Provide members with networking opportunities Provide students with the necessary tools and skills to function successfully in everyday life Ensure members are engaged and have a positive experience
Provide members with networking opportunities
NetworkingMain initiative and Actions Expected Results Responsible Timeline
3.1 Regularly provide networking opportunities amongst members,
Board and staffIncreased networking opportunities
Executive Director
Administrative AssistantOngoing 2012 - 2013
3.2 Provide opportunities for students to interact with learners fromother councils
Invite students to participate in outside events
Get students involved in SUN program
Support new student speakers (provide budget, etc.) andprovide leadership
Host and participate in student events and get-togethers
Have at least one student from TLE on SUN team
Increase number of students attending outside events by 20%
Host annual student event
Executive DirectorStudent Leader volunteer
Ongoing 2012 - 2013
Provide students with the necessary tools and skills to function successfully in everyday life
Student DevelopmentMain initiative and Actions Expected Results Responsible Timeline
3.3 Provide diverse range of learning opportunities for students
Offer TLE services based on expressed needs of studentsMaintain high level of student satisfaction Executive Director
Ongoing 2012 - 2013
3.4 Increase learning opportunities and resources for adult learnerswho are parents
Promote Parents of Vimont group Hold workshops
Provide support and resources
Increased parent awareness and involvement especially during keyfamily literacy events during the year
Executive DirectorAdministrative AssistantFamily Literacy Committee
3.5 Encourage students participation and attendance at events andworkshops i.e. Blue Metropolis, LVQ Annual Conference, AdultLearners Week and similar events
Increase students participation and attendance at events andworkshops by 20%
StaffExecutive Director
3.6 Encourage students involvement at TLE Increase students involvement and visits to TLE
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THE LEARNING EXCHANGE
PreparedbyDarleneBrown
Student Resources
Main initiative and Actions Expected Results Responsible Timeline3.7 Purchase appropriate resources for students Inventory of quality and relevant resources Executive Director Ongoing 2012 - 2013
3.8 Increase resources re: essential skills Knowledge of essential skills resources/programs for students Executive DirectorSeptember 2012 to December2012
3.9 Present learning opportunities to provide students with essentialskills
Increase learning opportunities by 20%
Student autonomyBy 2012
Ensure members are engaged and have a positive experience
EventsMain initiative and Actions Expected Results Responsible Timeline
3.10Establish a Social Committee of volunteers, staff and students to
organize annual events
Well-organized and planned events
Administrative Assistant
Fall 2012
3.11Hold Annual events:
Holiday Party
Volunteer Appreciation
TLEs Celebration Event
Memorable experience at TLE Ongoing 2012 - 2013
Support and RecognitionMain initiative and Actions Expected Results Responsible Timeline
3.12Hold Volunteer Voice twice a year Shared volunteer experiencesAdministrative AssistantVolunteer Voice volunteer
Fall 2012 and Spring 2013
3.13Hold Student Chat twice a year Shared student experiencesAdministrative AssistantStudent Chat volunteer
3.14Establish new initiatives to support and recognize members New ideas to support members Executive Director
Ongoing 2012 - 2013
3.15Write articles for TLEs News and Views celebrating membersachievements Engaged membership
Executive DirectorAdministrative Assistant
3.16Reward and recognize members efforts for TLE TLE members recognized Executive Director
3.17Submit members names for the Literacy Awards Recognition TLE members recognizedExecutive DirectorTLE Members