2011 March Online Newsletter

8/7/2019 2011 March Online Newsletter

1/12

Customer Delivery ServiceIts here! On March 16, CustomerDelivery Service will open up to allactive consultants with $5 shippingon all orders less than $100wholesale! Now this great tool,which saves time and money andallows you to send your customers aFREE Look or 2 FREE samplers, isavailable to everyone! For moredetails, visit InTouch.

Team buildingnever looked sogood on you!Add 3 Qualified Team Members & youll:

Move up the career path in your red-hot, new red

jacket. Three fabulously redesigned new styles are

being awarded at Seminar. The choice is yours!

Get your name badge ribbon.

Receive your invitation to the exciting Lights, Action,FashionReception.

Keep going, youll get all this and MORE:Receive your exclusive invitation to the specialLights, Action, FashionLuncheon.

Make a fabulous custom jewelry set yours.* For contest purposes, a qualified new personal team member is one whose initial order with the Company is $600 or more in wholesale Section 1 products and it is

accepted by MK in the same or following calendar month, between March 1 and June 30, 2011, that her Agreement is received and accepted by the Company.

Claim your awards at Seminar 2011.Take the Lights, Act ion, Fashion Challenge today!

Sherry LonsburyIndependent Sales Director of

The Dream Achievers

1790 Devonshire Dr NSt Petersburg, FL 33710Office: [email protected]

Return Service Requested


2/12

Yolanda Leon

Sponsored By:

Sheryl Lonsbury

Welcome Feb. New Consultants

February Recognition & Results ~ April Calendar ~ March Newsletter

Queen ofWholesale:SandiWedeman

Queen ofSharing:SherylLonsbury

Our #1 OTStarConsultant:SandiWedeman

Name Wholesale neededfor Sapphire Star

CumulativeWholesale

CongratulationstoOurOn-TargetSt

arConsultants:

Hereshowmuch

youneedtoFinishYourSapph

ireStarBy3/15/11

1 Sandi Wedeman $1,429.25 $370.75

2 Yolanda Leon $600.00 $1,200.00

3 Gayle Mitchel $592.75 $1,207.25

4 Teri Niutta $558.00 $1,242.00

5 Kaye Hird $524.00 $1,276.00

6 Carolyn Edwards $424.50 $1,375.50

Attract More Hostesses! BeginningMarch 16, youll notice an excitingnew look and feel to the HostessProgram that will make it easier thanever to book parties! New, full-pagehostess ads in each issue of TheLook, a redesigned Host a Partypage on your MK website, and a new,totally customizable Online Party Planner are alldesigned to help you attract more hostesses. Plus, theSpring/Summer 2011 Fashion and Beauty TrendReportwill be available to everyone not justhostesses March 1st. It supports spring fashiontrends with regular-line color products, giving you anedge as you talk to new and potential customers andhostesses alike about getting a fun, on-trend, updated

look with you!

The

Dream Achievers

Newsletter

Thanks for being part of the dream!


3/12

Dear Dream Achievers,

With St. Patricks Day falling thismonth, I cant help but think about luck.We all have our own version of what beinglucky means. To some its being a stay-at-home mom or having extra time to setyour own schedule. To some it means

financial independence or extra money tobuy the kids cool clothes. To many of us, its gettingpaid to play in makeup and have fun with girlfriends.Lady Luck seems to have many faces.

When I think about luck, Im reminded that in MaryKay, as in life, we make our own luck. Dont get mewrong- there are appointments when everything goesright, sales are great, and 2 prospects just happen tocome who are ready to sign that week. It feels great. But,I also remember, if I didnt take the time to book andcoach that class, I wouldnt have gotten lucky. So often in

this business we can get frustrated by things that are outof our control. Life happens, and that order is cancelledso a customer can pay a handyman. A prospect wontcome to our meeting, and you know if shed just join youonce, shed get it. No one calls you back, etc., etc.,etc You know the days on the opposite end whennothing seems to come together.

On those days, I remind myself to let go of thethings I cant control. I make my own luck by booking 2classes to hold one each week. I ask 3 or 4 people tocome to the meetings so that I always have someone join

me. I hold a Power Hour every week to bookappointments. I call my customers to follow up a fewweeks after The Look has mailed to see if they have anyquestions and ask for the sale. I take notes about theirlives to remind my customers that we have a personalrelationship, and I listen to their needs. By working hardon the things that are within my control, I get results. Bytracking my average class sales, I know how manyappointments I need to hold each month to meet myfinancial goal. I get lucky most months, and on the onesI dont- I remember that this work is what I get paid to do.

March is the month for miracles. CareerConference & spring are here. Its time to grow and to askyour business to bring something more to your life. Askyourself what youd like to see more of this month, andthen make it happen. Our new hostess tools are going tooffer you the perfect opportunity to book your customersfor a follow-up facial and have them share theappointment with friends. We have some great newproducts coming, and with new products come newopportunities. Lets make March our luckiest month ever!

Love & Belief, Sherry

New! Mirror With Tray

You can make the party experience evenbetter for guests by using the new MirrorWith Tray available on Section 2 for $5.50.The new Mirror With Tray now includes alarger mirror and an extended tray areaand is packed inside a mesh zip bag. Thenew disposable trays are made from recyclable plastic, areclear, and have numbered wells. There is also a Build YourOwn Placemat Tool under Business Tools that allows you tocreate and customize a flier with product names to placebeneath the tray. The new mirror will be included in Starter Kitsand Ready, Set, Sell Bonuses beginning in March.

With this change, the current Face Case, Disposable Trays,Quick Zip Bag, and Magnified Mirror will move to Last Chance.

DONT BE AFRAID TO CALL!The first step to great customer service isknowing your customers. The more you knowabout them, the more service you can offer.Wouldnt you love for your favorite store tocall you when they run one of your favoriteproducts on sale or get in something new theyknow you will love? Offer that same greatservice to your customers. Send a thank you

note to each new customer, and follow up tomake sure she is satisfied. This will set thetone for calling to meet her needs in the futureand will let her know that you care about heras a customer and meeting her needs ratherthan just getting that first sale. We want life-long customers: leading to referrals, long-termsales, and much more!

GOOD CUSTOMER SERVICE:

SCHEDULE FOLLOW-UP CALLS

Each time you add a newcustomer, one of yourquestions should be how

often they would like to becontacted. By asking their

permission, you can call with confidence,because they will be expecting your call!

Youll also set the tone and be able to offergreat customer service. Offer two options:

1. Monthly Calls: Call each month to go overyour current specials and reasons forbooking appointments within that month.

Have a new reason to call and book eachmonth. New colors, gift ideas, sun care,open house, etc.

2. Quarterly Calls: Call each quarter afterPCP mailings to go over new products/fashion trends and to see what they need.Schedule holiday looks, new yearsmakeovers, glamour updates, etc. Youllalso want to share the current Mary Kaypromotion for sales/sharing opportunities.


4/12

Our Top 5 Wholesale Orders for February:

Top 10 Consultants Who Investedin Their Business in Feb.Sandi Wedeman $603.75

Yolanda Leon $600.00

Gayle Mitchel $592.75Donna Munson $329.00

Molly White $253.00

A. Kennedy-Woodward $225.25

Nancy Burrell $213.50

Suzanne Peterson $204.25

Heather Hokanson $200.25

Christina Mayer $200.00

End of the Month Dates

March 2011

March 30: Last day to place

Telephone Orders

1-800-272-9333

March 30: Last Day to Place Online

Orders www.marykayintouch.com

March 31: Last working day of the month.

Orders can now be sent in by you until 9pm

central! (NEW!)

YearToDateCourtofPersonalSalesTop20

1 Sandi Wedeman $10,316.502 Linda Buraimoh $4,591.503 Ivy Peterson $4,475.004 Carolyn Edwards $4,280.005 Gayle Mitchel $4,265.50

6 Kaye Hird $3,739.507 Teri Niutta $3,046.008 Shirley Pettis $2,992.509 Jenny Jenkins $2,794.50

10 Donna Munson $2,440.0011 Claudia Marosz $2,438.0012 Molly White $2,228.5013 Nancy Burrell $2,200.5014 Heather Hokanson $2,035.50

15 Suzanne Peterson $1,881.5016 Jeanette Harris $1,762.0017 Kate Gogolen $1,646.0018 Palma Davis $1,573.0019 Rebekah Sines $1,501.0020 Yolanda Leon $1,315.00

Queen of YTD PersonalSales (based on w/s orders)

Welcome Back Consultants

Christina Mayer

SandiWedeman

YolandaLeon

GayleMitchel

DonnaMunson

MollyWhite

SandiWedeman

Molly WhiteGayle TolliverIvy PetersonTeri NiuttaKaye Hird

Carolyn EdwardsCindy CareyNancy Burrell

Linda BuraimohSheryl Lonsbury

Spring PCP Participants:


5/12

Love Checks: Sharing the OpportunityStar Team Builders

Palma Davis

Gayle Mitchel

Kaye Hird

Risse Snelgrove

Senior Consultants

Ivy Peterson

Suzanne Peterson

* Means Inactive. A $200+ wholesale order will reinstate your 50% discount & your Active Team Member status.

4% Recrui ter Commission

Palma Davis

Ivy Peterson

April BirthdaysCindy Carey 11Kimberly Prucha 19Brianna Velivis 20Jacqueline Hann 20Suzanne Peterson 30

April AnniversariesSandi Wedeman 26Sharon Koeff 19Carla Brewton 3Sheridan Mcinnis 3Samantha Thomas 2

Sunny Nguyen 1

TopTeamProduction:

PalmaDavis

Qualified Year to Date Sharing Court

Make plans now tobe in the 2011 Courtof Sharing! Just 24qualified new teammembers for the year!

1 Ivy Peterson 1 $32.26

Recruiters and Their Teams

Think the Best ofOthersI remember learning

about the "self-fulfillingprophecy" in school. Thegist was that whatever

you expected, you wouldget. What a powerfulconcept! Not only does itimpact our life, but it alsoinfluences ourrelationships with others.

When we thinknegative things aboutanother person ("Shehurt my feelings onpurpose"), we not only

determine our behaviortoward that person, butwe also influence how heor she will interact withus. That person willsense our negativity andbasically deliver what wehave asked for ... ouch!

Treat people as ifthey were what theyshould be, and you helpthem become what theyare capable ofbecoming. JOHANNWOLFGANG VONGOETHE

Do you want stronger,healthier relationships?Want less stress? Thendecide this very momentto think the best ofothers! Expect their best,and you just might get it.


6/12

April 1: April Fools Day April 7: Spring 2011 PCP mailing of the Month 2 mailer begins.

(Allow 710 business days for delivery.) April 8: Online DIQ Form available beginning 6 a.m. until midnight

CST. April 11: Priority Awards Seminar 2011 Registration opens. See

details on the InTouch website. April 15: Postmark deadline to earn the first monthly product bonus. April 16: Beaut-e-News begins emailing to customers. Summer

2011 PCP online enrollment for The Look, including exclusivesamplers, begins. Second monthly product bonus begins.

April 17: Palm Sunday April 19: Passover begins April 22: Good Friday. Earth Day. Company holiday. All Company

and branch offices closed.

April 24: Easter Sunday! Happy Easter! April 27: Administrative Professionals Day April 28 National Take Our Daughters & Sons to Work Day! Last

day for consultants to place telephone orders (until 10 CST). April 30: Priority Awards Seminar 2011 Registration ends. Last day

of the month for consultants to place online orders (until 9 p.m.Central time). Online Agreements accepted until midnight CST.

Mary Kay Dates to Remember:

DARE TO DREAM:Although I'm goal-oriented, I do like to window shop. I enjoy the process ofenvisioning certain items in my home or pretending I could buy special gifts forpeople if money were no object. I really love clothes shopping because it doesn'tcost anything to try on outfits. I'll have hours of entertainment and walk away without

spending a penny. It is soothing and fun to dream for awhile. Do you dream?Obviously the things I've mentioned are small dreams. The larger thedream, the more we have to look forward to. I firmly believe that when we stopdreaming, we stop living happily. People can get into trouble when they think everydream must become a goal. This is when we can create stress and frustration forourselves. Some dreams are certainly obtainable and should be realized. Otherdreams are, well, for dreaming and relaxing for entertainment.

I don't have a very good singing voice. Oh sure, I get by at church, but I'mnothing to write home about. But I do have a dream of being on stage singing tothousands of fans with rockin' music. Am I going to take singing lessons? Am Igoing to quit my job and move to Hollywood? Absolutely not! I just get a smile out ofthe thought every once in awhile, and it can relax me. Why? Because it isn't real.Sometimes, real life is too intense, and we must retreat for just a moment. Certainly,

we never want to make it a habit to totally avoid real life, but a visit to dreamlandnow and then is a good thing. So, what would you do if money were no object?

FeaturedProductsto focuson thismonth:


7/12

NEW! Limited-Edition

Nail Lacquer in Coral Stoneor Pink Sand. Treat nails to

stay-true color with an instant

high-gloss finish. $8 each

Base Coat/Top Coat.A manicure must-have with

instant high-gloss finish. $8

Eye Pencil: Navy, Turquoise Waters,

Sage and White Wash. Customers willlove the buildable color and creamy

texture of this eyeliner and eye shadow in

one. Sharpener included. $14 each

Lip Pencil: Coral Stone or Pink Sand.Perfectly outlines and fills in lips with

sheer coverage. Sharpener included. $14

NEW! Limited-Edition

WeekenderCollection

NEW! Compact Mini!

Tiny enough to tuck anywhere,

this sleek, new compact is

perfect for the woman on the

go. You now have three

great compact options to get

organized. $16 (unfilled)

Gift With Purchase:Color Burst Eye Brushes

The eyes have it with this funfour-brush set, including a mini eye

definer brush, mini eye crease

brush, mini eyeliner brush and mini creameye color/ concealer brush, handy bag and

application instructions. Ill offer this setFREE with a $40 or more purchase.

Limited Edition After-Sun Replenishing GelBack by popular demand, formulated with

botanical extracts rich in soothing antioxidants,this gel absorbs quickly and replenishes vitalmoisture to the body and helps get you warm

weather ready with sun care. $12

Call metoday to

try our

great newfoundations!


8/12

Earn A

GOLD MEDAL

Business Tips andRecruiting IPAsBy: SNSD Jeanne Rowland

To Recruit 5 thisMonth and Earn a

GOLD MEDAL,

Do ALL TheseThings ALL

Month Long

1. Commit, verbally and on

paper:

To your unit.... Announce

to your friends & team

members that you will

earn a Gold Medal this

month. Does anyone

want to run with you? To your Family.....Tell

your family you are

working very focused on

a goal and are counting

on their support and help

by telling you often, "YOU

CAN DO IT!"

Write memos all over your

house and in your car: "Goldmedal in March!" "5 recruits in

March!"

2.Know why you are doing

it.How will it benefit your

business, your confidence,

your progress? Where are you

going?

5. Work with numbers.

Interview 20 to sign 5. Your

expertise grows with your

experience.

Bring guests to everything.

Ask 10 to bring 1. Four will

say yes, and by 5 PM of theday, you will be down to 1.

(Normal stuff!) Pick her up!

6. Have a long prospect list.

Add to it. Work on many at

once. Star every recruit til you

get to 5.

7. Have a sense of urgency.What's in it for her to come in

now? Figure 3 reasons for each

prospect and tell her.

Most possible recruits want

to be convinced. They are

afraid and want you to tell

them it will be OK to spend

$100 to try something new

and different. Do not take NO personally.

Go on with a smile and a

sense of destiny. THIS

WILL GET DONE!

Be a duck who swims

gracefully around with a smile,

even when it rains. Under the

water she is paddling like crazy!

You are the most positive,committed person in Mary Kay!

Enjoy the great feeling of

accomplishment on the last day

of the month when you will say,

I DID IT! I earned my

GOLD MEDAL!

3.The best prospects are thosewhom you have facialed. Every day, book at least 2 newsharp women. "My National orDirector is challenging me to facial10 sharp women this month, andyou are perfect! I would love tooffer you a complimentary facial;would you like that?" Say this untilyou have recruited 5! Before you start her facial, tellher that she is so sharp, youwould love to work with her."Watch what I do, and see if youmight enjoy having your ownbusiness." Interview and sign her

right at the facial.4.Existing customers are perfect; they like the product, likeyou, and know what you do. "I am now becoming a............with Mary Kay and am hand-

picking the women I want to come with me. I have chosenYOU! I think you will be wonderful. Let's get together and atleast talk about it. There is a free lipstick in it for you."

"Judy, we have a special program at meeting this week that Iknow you would love. Please come. You may even see howmuch fun we have and want to be part of our Company. I think

you'd be great! I will pick you up."


9/12

Say thank you often. After a facial, send a sincere note that says, Thank you forallowing me the privilege of introducing YOU to Mary Kay Cosmetics! What apleasure it was getting to know you. Appreciation unlocks doors!

Do everything with class. Your stationery must be the best; your work clothes, yourhair, your nails, even your car, done to perfection. Your demeanor and speechshould always be above reproach.

Personalize your business. Call lost customers. Take a customer for dessert andcoffee once a week to find out what you are doing right. Customer loyalty is builtone customer at a time.

Remember, when there is a problem or complaint, the customer is always right.Think about her 20 friends who have 20 friends who all have 20 friends. They areall going to know how special and wonderful you and Mary Kay Cosmetics areorhow awful! Respond to a complaint promptly and sincerely. Go the extra mile!

When someone says no after a facial, call her to find out why! Research is just asimportant for an individual Consultant as it is for the Company. Its important to findout! A pleasant, short telephone call can give you answers. Make notes! Chart theresponse. The pieces of the puzzle will fall into place. Youll improve your skincare class procedure, cut the length of your class, and do a better job of closing. Allkinds of improvements will transpire. The nos will make you a pro!!!

Call customers in a planned and professional manner each week so that each oneis contacted once every six weeks. Be consistent. Really care. Give themattention. Be responsive.

Dont be afraid, and dont hesitate to say, Im sorry when you should. Be committed to your customers with a passion. They must recognize the pride you

feel for your Company, your product and your career. Promises are to be kept. Yes, there is competition, but the multiplying effect of happy customers is

unbelievable! Love your customers. Celebrate the relationships! Send birthday cards. Show

concern. See that your customer receives something professional and wonderful

every quarter. Merchandise yourMary Kayproducts with bright ideas. Who answers your business phone? Remember, the impression your customer has

of you must be without blemish. These are sophisticated ladies! Understand your customers needs. Simply put yourself in their shoes! Treat them

as you would want to be treated. Surely the Golden Rule, which is Mary Kayspersonal philosophy, says it all: Do unto others as you would have them do untoyou.

What is the value of your customer records? They contain future bookings, recruits,and financial security. Just think of it: 300 reorder customers spending just $15 permonth is $4,500 retail, or a potential $2,250 gross profit for you! Wow!

Give your customers your best, and youll discover new success!

Your customer deserves:

Your appreciation Let her knowyou are grateful. Send her a thank-you note immediately after her firstpurchase.

Your genuine interest Call herthe very next day. Say, I simplycouldnt wait to see how your newskin care routine went this morning.

Continued education Offer a

second facial for additional glamourtips and as a way to reinforce thereasons behind the skin care steps.For those important extras such asmakeup and fashion tips, keepabreast of the latest ideas throughbeauty magazines and the Mary Kaywebsite.

Continued attention Send her acard on her birthday. Call her everyfour to six weeks for reorders. Enrollher in PCP mailings.

To be asked for referrals Thisshows that you respect herjudgment. You might say, Surely,you have a friend who hasnt had hercomplimentary facial yet. Id bedelighted to be the first to introduceher to Mary Kay. Or, Who do youknow who would share yourenthusiasm about Mary Kayproducts?

To be asked to host a skin care

class Let her earn points she canuse toward some of the Mary Kayproducts she uses most or a uniquegift from the Hostess brochure.

For you to follow up on referrals Follow up right away, not in aweek or a month. Always rememberto thank the person who gave you areferral.

Enthusiasm and determination Make your customers the happiestcustomers in town. Take care of

your customers, and theyll take careof you!

Give Your Customers

Your Best Service


10/12

GOOD CUSTOMER SERVICE:

MASTERING SCRIPTSIm sure you have heard the phrase, Dont re-invent the wheel. Whenyou are new, you are so excited that each person you call gets excitedwith you! Its contagious! Do you want to keep that success going?Use Mary Kays proven methods! They provide great scripts that work

for each new product they come out with, and your Career Essentials isfull of great booking and team-building scripts. We suggest you pickone and focus on memorizing and perfecting that script for at least amonth before you try another one. There is nothing more confusingthan trying a different script each night. Youll be so much moreeffective if you choose to focus on one and perfect it so that it comesout naturally. Then if you want to try a new one, or personalize it, youcan do so with confidence. First prove to yourself that you can do it.Why scripts?1. First, they will give you confidence. If you use a script, you dont

have to worry about remembering it all; the information is writtenthere for you. They also keep you focused. Youll be starting withyour friends and family, and its easy to start catching up and forgetwhy you called. If you have that script sitting in front of you, it keepsyou focused and gives you the best, most effective way to say whyyou are calling.

2. Second, they have proven to be effective! Someone else has doneall the work for you- they have gone out, tried all different types ofbooking techniques, and found this particular one to be mosteffective. Obviously there are different personality types, so there aredifferent scripts, but as you look over them, look for one you would

say and stick to it.3. Third, they are duplicate-able. While being a national sales director

may only be a dream in the back of your mind right now, its importantto start your business the right way. When you hold your first class,use the flip chart and read it word-for-word, & the people at the classwill realize they can do that, too! It doesnt make you lookunprofessional; it shows that you believe in the company and whatthey have to say. The more classes you hold, the more you will beable to improvise, and you may not even need the flip chart. Iencourage you to continue to use it, because it will be an effective

team-building tool as they can picture themselves in yourshoes.

Believe me, you will always have plenty of time to wing itwhen you converse with your new customers and get toknow them. There will always be people who ask questionsyou have never had to answer before, and the moreprepared you are with scripts, the more of an answer youwill be able to give. While you wont get an objection like, Idont think I should have to wash my face very often, if youare comfortable with teaching proper hygiene as part of thebasic skin care program, youll already be prepared with aresponse.

Customer Service:If you dont take care ofthe customer,SOMEBODY ELSE will!It costs 6 times more toattract a new customer

that it does to keep anold one.

A typical dissatisfiedcustomer will tell 8-10

people about theirproblem.

7 out of 10 complainingcustomers will do

business with you againif you resolve the

complaint in their favor.

If you resolve thecomplaint on the spot,95% will do business

again.

Of those customers whoquit, 68% do so because

of an attitude ofindifference by the

company or specificindividual.

In Summary, all of thesefacts say CUSTOMERSATISFACTION EQUALSSUCCESS!!!Attitude is a little thingthat makes a BIGdifference!


11/12

By Pamela ShawFull Circle Team BuildingJust like children from different families will grow up valuing different things, looking at lifefrom different angles, seeing situations and people from the perspective and the interests

that they have been exposed to, new Mary Kay Consultants will have that potentiallydifferent start based on what guidance they receive in the beginning, what events they are

exposed to from the start, what advice they are given, and how small, how large a picture orvision they are able to grasp of this opportunity from the start!

So, LETS TALK ABOUT A POWERFUL START FOR YOUR NEW TEAM MEMBERS!You just got a new recruit. (I mean just now! Youre at the interview, at the meeting,face-to-face or on the phone, if out of town.) Now, what do you do and where do you

focus? First of all, THINK before you say anything. Is what you are about to say going tocreate the foundation of a good or bad habit, an abundant or scarcity thought?

1. SUCCESS MEETING. Tell her when, where, what to wear, and who to bring. You will want tobring at least 5 guests with youthe 5 most influential women in your life. Tell these friends thatyou have just opened your business and that youd like to get their opinion on the company! Ifyour new team member asks, Are the meetings required? please answer, Because you are inbusiness for yourself, required is not the word youll hear very often, but I will tell you openly, the

women who succeed and reach their goals are attending the meeting with consistency. Plus, Icant wait to introduce you to the other gals in our unit!

2. Mention BUSINESS DEBUT. This is not optional. Just like you would not expect your surgeon toask you how you would like to go about your surgery, a new consultant will feel more confident inyou when you have specific NEXT STEP advice! Let me tell you how I am going to support you toget your business off the ground. (Briefly explain the debut concept, a one-hour investment,what you do, what she does, the goals you will be looking to achieve [initial sales and a Perfect/Power Start booked, recruit seeds planted].) Take no more than 3-5 minutes here. If you have achecklist with her duties and camera-ready invitations for advance debut preparation, great!Encourage her to make a list of everyone you know who has skin. If you were getting married,who would you invite? Dont prejudge. If a names comes to your mind, write it down. But most

importantly, find a tentative date for the debut that works for you both.3. Explain the PERFECT/POWER START. Focus on training goals and do it briefly. Regardless of

what you want to do with your business, each consultant begins with the same goalslearninggoals. Every new consultant in our unit works to accomplish these learning goals, and as youcomplete them, you will receive a beautiful deco-like P.S. pin and, depending on the number offaces...15 faces, 15 days = Perfect and 30 faces, 30 days = Power determines the pin. At yourdebut, I will book your first appointments with you for you to get your business off and running andyour initial customers purchasing from you!

4. Explain PEARLS (60 seconds). Its a tradition in our unit that each new consultant recruit her firstteam member within her first month. You probably already know who your first 3 or 4 teammembers are! When your first team member orders her Starter Kit, you will receive these beautifulpearls. Who comes to your mind? Well, bring her/them with you to the Success Meeting. At thispoint, ask her, What questions do you have so far?

5. Your NEXT STEP will be to make a decision about products on your shelf. I will email your beautyconsultant agreement as soon as I leave here, so you can have your showcase ASAP. As youknow, there are no requirements, but there are many benefits and lots of free product bonuses fornew consultants available right now. Ill let our Director know you are a new consultant in our unit,and she will be calling you to answer any questions. Also, she will be mailing you a welcomepacket, so look for that as well!

6. ANY OTHER QUESTIONS? Great! I am SO looking forward to supporting you as we work tomake your goals and dreams a reality through Mary Kay. (Wrap up any unfinished communication

and clarify the debut date, the next time you will talk with her, what she does next, when you'll seeher again, and what she needs to do for that event, etc.) Communicate FULL CIRCLE.


12/12

Common ConcernsInclude:

I already have afull-time job.

Great! You have alot of contacts foryour first hostess!A lot of women sellMary Kay productspart-time for extraincome.

I am too busy. Im a

busy person, too,and thats why Ichose you! Busypeople make thebest consultants.They are usually themost organized andget things done!

My children are tooyoung. You will lovethe flexibility thiscareer offers. You

schedule the hoursyou want to work.

I have never soldcosmetics. If Icould teach you todo exactly what I do,do you think youcould learn, andthen teach otherwomen?

I think I will waituntil . . . With all ourpublicity, manywomen will wantfacials and want tohear about the MaryKay opportunity.

They could beYOUR customersand team members.Why wait?

I think I am tooshy. Perfect! Thiscareer will give you

an opportunity tomeet so manypeople. All you needto know is oneperson. That way,you can give her thepersonal attentionshe deserves.

I hate parties. Iunderstand. So do I.Isnt it great that wehave skin careclasses, and we limitour attention andattendance to sixpeople?

I dont want to

obligate myfriends. I know howyou feel. But, I foundthat once my friendstried the products,they thanked me forsharing with them.There are no finerskin care products

on the market today.Your friends will lovethe special attentionyou give them!

No money. If I canshow you how to

take $100 and turn itinto $500, or $5000,could you find the$100?

Im afraid to askpeople to haveclasses for me. Iknow how you feel. I

felt that same way,too. I found thattraining classesreally helped me.After I had read thetraining guide andgone to classes, Ifelt more confidentto call my friends.

Besides, you onlywant their opinionscomparing Mary Kayto what they arenow using. Thefacial is free!!

I cant be like you.Great! We do notwant you to be like

me! But instead, bethe best you thatyou can be! It takesall types to teach alltypes.

The most importantthing is to listen to

your prospect & showher you care!

AddressingRecruits

Questions and

Concerns

Documents

2011 March Online Newsletter