European Heritage Congress 2011

Amsterdam, The Netherlands / 8 -11 June 2011

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Table ofContentsMap of Congress Venues 4

Welcome 6

Overall Programme of the Congress 8

Programme of the Europa Nostra Forum 2011 16

Registration Desk and Contact Information 19

Transport Information 21

Hotel Information 23

Amsterdam Museums 24

A Selection of Restaurants 26

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DeskR E G I S T R A T I O N

N H G r a n d H o t e l K r a s n a p o l s k yDam 9

1012 JS Amsterdam

For the congress registration desk, please call +31 (0)6 174 236 44

T h e r e g i s t r a t i o n d e s k w i l l b e o p e n o nTuesday, 7 June: 18:00 – 20:00

Wednesday, 8 June: 09.00 – 18.00

Thursday, 9 June: 08.00 – 15.00

Friday, 10 June: 08.00 – 15.00

N.B. Congress participants staying at other Congress hotels than NH Grand Hotel

Krasnapolsky from where the buses and walks depart, should take the following additional

walking times into account:

Park Plaza Victoria Hotel 10/15 minutes

NH Carlton Hotel 15/20 minutes

(or by tram 4,16, 24 direction Central Station)

Hotel Amsterdam De Roode Leeuw 5 minutes

Rho Hotel 5 minutes

From Qbic Hotel either direct buses will be used or public transport (for which specific direc-

tions will be available). By public transport about 35 minutes will be required to get from Qbic

to Krasnapolsky.

M a p o f a l l C o n g r e s s V e n u e s

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Museum Geelvinck Hinloopen Huis | Wed 8/6 museum visit

Official Residence of the Mayor of Amsterdam | Wed 8/6 Europa Nostra Council Meeting

Rijksmuseum | Wed 8/6 Special Heritage Visit

Welcome reception @ Oude Kerk | Wed 8/6 Welcome reception

Westergasfabriek | Thu 9/6 Presentations by the 2011 Awards Laureates

Amstelkerk + Canal boat tour | Thu 9/6 Stadsherstel Amsterdam NV reception

Felix Meritis | Fri 10/6 Europa Nostra Forum: Volunteers: added value for Europe’s heritage

Royal Palace | Fri 10/6 Royal Reception

Het Concertgebouw | Fri 10/6 European Heritage Awards Ceremony

Hermitage Amsterdam | Sat 11/6 Europa Nostra General Assembly

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Registration desk @ NH Grand Hotel Krasnapolsky

NH Grand Hotel Krasnapolsky

Park Plaza Victoria Hotel

Hotel Amsterdam De Roode Leeuw

Rho Hotel

Tulip Inn Amsterdam Centre

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WelcomeDear Congress Delegates,

The Amsterdam Congress 2011 Organising Committee and the International Secretariat of

Europa Nostra are proud to introduce to you the rich programme of varied events all taking

place in carefully selected heritage settings in the World Heritage City of Amsterdam!

We start with the Council meeting on 8 June to be held in the historic canal building which

serves as the Official Residence of the Mayor of Amsterdam. That evening, the Mayor will wel-

come us in person in the stunning Oude Kerk where you can also enjoy the annual exhibition

of the World Press Photo Competition. On 9 June we will discover the Westergasfabriek, one

of our last year’s award laureates, the location of Europa Nostra’s interactive “Excellence

Fair”. You will learn about the achievements of this year’s laureates, you will be invited to

watch heritage documentary films and will have ample opportunity for networking during a

“heritage market” open for interested public. Finally you will meet our special guest; Sir David

Chipperfield, architect of the “renaissance” of the Neues Museum, a project which received

one of our Grand Prix in 2010.

On 10 June we will gather at the remarkable classicist building of “Felix Meritis” for the pub-

lic Forum on “Volunteers: Added Value for Europe’s Cultural Heritage”, organised in coopera-

tion with our two Dutch member organisations, Bond Heemschut and Erfgoed Nederland, and

with the support of the Dutch Ministry of Education, Science and Culture. With our key note

speaker Dame Fiona Reynolds, Director General of our founding member organisation, The

National Trust for England, Wales and Northern Ireland, we look forward to an inspiring

morning which should ultimately lead to the adoption by our General Assembly of the

Amsterdam Declaration on the subject.

H.R.H. Princess Margriet of The Netherlands will receive us in the afternoon in the magnifi-

cent Royal Palace located on the Dam Square before we all head for the highlight of our

Congress: the European Heritage Awards Ceremony 2011 in the iconic building of the world-

Van harte welkom in Amsterdam!

Committee of Honour:

Hedy d’Ancona, Jean-François Blarel, Joop van Caldenborgh, Janine van den Ende,

Eberhard van der Laan, René van der Linden, Maya Meijer-Bergmans, Liesbeth van der

Pol, Alexander Rinnooy Kan, Onno Ruding, Willem Stevens, Gyula Sümeghy, Frans

Timmermans, Ernst Veen, Professor Pieter van Vollenhoven, Eva-Maria Westbroek

famous Concertgebouw. Our President, Maestro Plácido Domingo, will be with us for the first

time, to honour, together with European Commissioner Androulla Vassiliou, this year’s laure-

ates of our European Heritage Awards. As for the music, we will have a special treat to enjoy

a very rare performance of the highlights of the opera “Don Sanche ou le Château de l’amour”

which Franz Liszt composed when he was 13 years old! We are particularly delighted that this

concert will be performed by young European musicians from all corners of Europe.

The General Assembly will convene the next day in Hermitage Amsterdam, one of the newest

additions to the heritage scene of Amsterdam. In this way, Europa Nostra wishes to pay

tribute to this remarkable example of European cooperation in the field of heritage. To close

the Congress, we will take you to the city of Haarlem for a series of fascinating heritage dis-

coveries. Partly in parallel, our Industrial and Engineering Heritage Committee has composed

a special tour for those of you who are particularly fond of industrial heritage.

The programme of our Amsterdam Congress was made possible thanks to the remarkable and

enthusiastic support of a large number of public and private bodies and individuals all

of which are duly acknowledged at the end of this booklet. We also wish to pay tribute to the

fruitful cooperation between the Staff of our International Secretariat (including several

invaluable young stagiaires) and the group of committed Dutch volunteers, who prepared

this programme for you.

On behalf of the Amsterdam 2011 Organising Committee,

Cordially yours,

Sneska Quaedvlieg-Mihailovic Tom Henkemans

Secretary General Board Member and Chairman of

the Organising Committee

Organising Committee:

Tom Henkemans (Chairman), Wolter Braamhorst, Reinildis van Ditzhuyzen,Ientje

Lindenbergh-Sluis, Dineke de Koster-Burgersdijk, Maria Meyer-Lachotzki, Sneska

Quaedvlieg-Mihailovic, Marc van Ravels, Roelf Rogaar, Rob Specken, Léontine van Thiel

Coovels, Astrid Weij, Rienko Wilton

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ProgrammeW E D N E S D A Y , 8 J U N E

For Board and Council members of Europa Nostra and their partners only10.00 Participants to assemble at Hotel Krasnapolsky

10.10 Bus leaves from Hotel Krasnapolsky

10.30 – 11.30 Visit Museum Geelvinck-Hinlopen

Venue: Museum

Geelvinck-Hinlopen

Keizersgracht 633,

1017 DS Amsterdam

11.30 Council Members walk to Mayor’s Residence (almost next door).

Partners return on foot or by public transport to hotels

For Board and Council members of Europa Nostra only11.10 Board and Council Members who do not take part in the above visit

assemble at Hotel Krasnapolsky

11.20 Bus leaves from Hotel Krasnapolsky

11.45 – 18.00 Council Meeting

Venue: Official Residence of the Mayor

Herengracht 502, 1017 CB Amsterdam

14.00 – 15.00 Lunch

18.40 Bus takes Board and Council members to the Oude Kerk

for Welcome Reception

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For other Congress Participants and Invited Guests12.45 Participants to assemble at Hotel Krasnapolsky

Participants will be split into 3 groups of 25 persons each

13.00 Bus leaves from Hotel Krasnapolsky to Rijksmuseum with groups 1

and 2

Group 3 walks from Hotel Krasnapolsky to private Canal House

13.00 – 17.00 Special Heritage Visit

A 17th century private canal house

Rijksmuseum (National Museum) collection highlights

and renovation/restoration

17.30 Return to Hotel Krasnapolsky

18.30 Participants to assemble at Hotel Krasnapolsky

18.40 Walk from Hotel Krasnapolsky to Oude Kerk

F o r a l l C o n g r e s s p a r t i c i p a n t s a n d i n v i t e d g u e s t s19.00 – 21.00 Welcome Reception kindly hosted by Mr Eberhard van der Laan,

Mayor of Amsterdam

Venue: Oude Kerk Amsterdam Oudekerksplein 23, 1012 GX Amsterdam

21.00 Return on foot to hotels

21.10 Minibus departs for Qbic hotel

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ProgrammeT H U R S D A Y , 9 J U N E

For all Congress Participants and Invited Guests08.30 Participants to assemble at Hotel Krasnapolsky and Hotel Qbic

08.45 Buses leave from Hotel Krasnapolsky and Hotel Qbic

09.30 – 18.00 Europa Nostra Excellence Fair

(including the presentations by the 2011 Award Winners)

Venue:

Westergasfabriek

Pazzanistraat 41,

1014 DB Amsterdam

Opening Session:

09.30 Welcome by John Sell, Executive-Vice President

Address by Ann Branch, Head of Unit, DG Education and Culture,

European Commission

Venue: Westergasfabriek, MC Theatre

Parallel Sessions:

09.45 – 12.45 Presentations by the 2011 Award Winners in Category 1 and 2

Venue: Westergasfabriek, MC Theatre

10.00 - 12.50 Presentations by the 2011 Award Winners in Category 3 and 4

Venue: Westergasfabriek, Ketelhuis

11.00 – 11.30 Coffee break

Venue: Westergasfabriek, Toko Restaurant,MC Theatre

13.00 – 14.15 Lunch

Venue: Westergasfabriek, Toko Restaurant, MC Theatre

13.30 – 16.00 European Heritage Market (also open to the interested public)

Venue: Westergasfabriek, MC Theatre (Grote Studio)

■ Information stands of European Heritage Networks

■ Information stands of 2011 Award Winners

■ Information stands of the students of The Reinwardt Academy of

Cultural Heritage, faculty of the Amsterdam School of the Arts

In parallel

14.00 – 16.00 Heritage in Motion Multi-Media Festival

Venue: Westergasfabriek, Ketelhuis

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For European/International Heritage Networks or Organisations only14.00 – 16.00 Liaison meeting

Venue: Westergasfabriek, MC Theater (Kleine Studio)

For all Congress Participants and Interested Public16.30 – 18.00 Public Lecture by Sir David Chipperfield

“Contrast and Harmony – Keeping our heritage alive and our

cities and museums vibrant”

British architect, responsible for the “renaissance” of

the Neues Museum in Berlin, laureate of an EU/EN Grand Prix

2010 (category conservation)

Venue: Westergasfabriek, Gashouder

18.20 Participants to assemble at main exit Westergasfabriek

18.30 Bus leaves from the Westergasfabriek to the Amstelkerk

19.00 – 20.30 Reception kindly hosted by Europa Nostra’s member

organisation Stadsherstel Amsterdam n.v.

Venue: Amstelkerk Amstelveld 10, 1017 JD Amsterdam

20.30 – 22.00 Canal Boat Tour of the Amsterdam Historic Canal Zone,

a UNESCO World Heritage Site

22.00 Return on foot to hotels

Bus leaves for Qbic Hotel

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ProgrammeF R I D A Y , 1 0 J U N E

For all Congress Participants and Invited Guests08.15 Participants to assemble at Hotel Krasnapolsky and Qbic Hotel

08.30 Bus leaves from Qbic Hotel

08.30 Participants walk from Hotel Krasnapolsky to Felix Meritis

09.00 – 13.00 Europa Nostra Forum 2011

“Volunteers: Added Value for Europe’s Cultural Heritage”

(see detailed programme on pages 16-18)

Venue: Felix Meritis

Keizersgracht 324, 1016 EZ Amsterdam

13.00 – 14.00 Light Lunch

14.00 Participants return on foot to hotels

14.05 Bus leaves for Qbic Hotel

For all invited Congress Participants15.15 Participants to assemble at Hotel Krasnapolsky and Qbic Hotel

15.20 Bus leaves from Qbic Hotel to Royal Palace

15.20 Participants walk on foot to Royal Palace

15.45 All Participants must have arrived at Royal Palace

Important Note: Participants will be requested to show their

personal invitation and Admission/Introduction Card as well

as passports or identity cards. Photography is strictly

forbidden inside the Royal Palace.

16.00 – 17.30 Reception hosted by H.R.H. Princess Margriet of The Netherlands

Venue: Royal Palace Amsterdam Nieuwezijds Voorburgwal 147, 1012 RJ Amsterdam

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17.15 H.R.H. Princess Margriet leaves and thereafter participants

17.40 Participants to assemble at Royal Palace

17.50 Buses leave from Royal Palace to the Concertgebouw

18.00 Doors open at the Concertgebouw –

N.B. Invitations and tickets will be checked at the doors18.25 Everybody must be seated

18.30 – 20.00 European Heritage Awards Ceremony 2011 – Part I

Venue: Concertgebouw Concertgebouwplein 10, 1071 LN Amsterdam

20.00 – 20.30 Interval (drinks with snacks)

Venue: Foyers of the Concertgebouw

20.30 – 21.30 European Heritage Awards Ceremony 2011 – Part II

Concert Performance of the Opera “Don Sanche” composed by

Franz Liszt, played by the soloists of the European Opera Centre

and the European Union Youth Orchestra conducted by Laurent

Pillot

21.30 – 23.00 Buffet dinner

Venue: Upstairs Foyers of the Concertgebouw

From 23.00 Delegates to assemble outside the Concertgebouw

From 23.00 Buses leave to Hotel Krasnapolsky and Qbic Hotel

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ProgrammeS A T U R D A Y , 11 J U N E

For Members and Associate Organisations only08.45 Participants to assemble at Hotel Krasnapolsky

08.50 Buses leave from Hotel Krasnapolsky

09.30 – 12.00 Europa Nostra General Assembly

Venue: Hermitage

Amstel 51, 1018 EJ Amsterdam

12.15 – 13.15 Light lunch

Venue: idem

For all registered Congress Delegates and Invited Guests12.30 – 23.00 Excursion to various Industrial Heritage Sites

around Amsterdam

(bus leaves from the Hermitage)

Transport by renovated vintage bus. A lunchbox will be provided. Ride on Museum Railway

Haarlemmermeer Spoorweg by historic Tram from Amsterdam-South to Bovenkerk. We con-

tinue, again by vintage bus, visiting the 3 main historical Pumping Stations around Haarlem-

mermeer (= Lake of Haarlem). This once huge lake between the old cities of Amsterdam,

Haarlem and Leyden was transformed into farmland in the 19th century, one of the largest land

reclamation projects in the world 150 years ago.

First we pay a visit to the Stoomgemaal (1874) in Halfweg (live steam!) to be followed by an

inspection of Lynden (1850) near Sloten, where we will be welcomed by the Hoogheemraad

(Dike-reeve) of Rijnland for tea. The excursion ends with a visit to Lynden’s twin Pumping

Station Cruquius (1849) near Heemstede, which is today owned by Europa Nostra’s member

organisation Vereniging Hendrik de Keyser. This will be followed by drinks and dinner at the

neighbouring old Cruquius Inn together with the participants of the above mentioned Visit

to Haarlem. After dinner buses will take us back to Amsterdam.

Cruquius Pumping Station,

near Heemstede

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13.30 – 23.00 Visit of the Historic City of Haarlem

(buses leave from the Hermitage)

Renovated vintage buses will take us to Haarlem, a city dating from the 13th century. The visit

starts at the oldest museum in The Netherlands and one of the oldest in the world, the

Teylers Museum (1784). A subsequent short walk through the historical town will pass a

number of typically Dutch building styles as well as one of the singular courtyards with

almshouses. The walk ends with a visit of the majestic 15th /16th century St. Bavo Church. The

church houses one of the most famous organs in the world: on this great Müller organ (1738)

a short concert will be played for us. Thereafter we will walk to the reception at the 14th cen-

tury Town Hall. The day’s sightseeing ends with a special visit to Cruquius, the exceptional

and largest steam-driven Pumping Station in the world (1849) which is today owned by our

member organisation Vereniging Hendrick de Keyser. This will be followed by drinks and din-

ner at the neighbouring old Cruquius Inn. After dinner buses will take us back to Amsterdam.

Teylers Museum, Haarlem

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ForumE U R O PA N O S T R A F O RU MOrganised in cooperation with Bond Heemschut & Erfgoed Nederland

10 June 2011

“VOLUNTEERS: ADDED VALUE FOR EUROPE’S CULTURAL HERITAGE” Venue: Felix Meritis, Keizersgracht 324, 1016 EZ Amsterdam

Europa Nostra has taken advantage of 2011 being the European Year of Volunteering, using

the theme of volunteering in the heritage sector throughout our European Heritage Congress

2011 in Amsterdam. The key event on this subject is the Europa Nostra Forum. Volunteers in

the heritage sector demonstrate the importance that cultural heritage has for European citi-

zens. Our Forum will highlight the crucial importance of volunteers for animating and keep-

ing the heritage sector viable.

09.00-09.30 Arrival of participants and coffee

09.30-10.35 Opening session

09.30-09.35 Opening by Karel Loeff, Director of Bond Heemschut, and

Astrid Weij, International Relations, Erfgoed Nederland

09.35-09.45 Welcome and introduction by John Sell, Executive Vice-President,

Europa Nostra

09.45-09.55 Judith van Kranendonk, Director General for Culture and Media,

Netherlands Ministry of Education, Culture and Science

09. 55-10.15 Prof. Lucas C.P.M. Meijs, Professor of Volunteering, Civil Society

and Businesses and Professor of Strategic Philanthropy

10.15-10.35 Dame Fiona Reynolds, Director General, The National Trust for

England, Wales and Northern Ireland

10.45-11.45 Parallel discussion sessions

Form: Four parallel discussion sessions of approximately 50 participants for every group.

Each session will have a short introduction on the theme and there will be one person mod-

erating the discussion and one person reporting to the concluding session.

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Topics:1. Engaging new volunteers: ‘social interns’, lifelong learning, difference between

regions.Should I stay or should I go? What motivates a person to volunteer for cultural heritage?

Three classes of motivations are often found in volunteers: altruistic or value based, utilitarian

or enhancing human capital (a person’s skills and experience), and social interaction

motives. These motivations also change over time (past vs today, length of volunteering service)

depending on many factors throughout the period of volunteer service. What benefits does

involvement in the heritage field bring to the volunteers? Is motivation very individual or can

some generalisations be drawn depending on different social groups and/or regions in Europe?

Moderator: Tomislav Sola (European Heritage Organisation/

The Best in Heritage, Croatia)

Rapporteur: Claire Giraud-Labalte (Université Catholique de l’Ouest

Angers/ENCATC, France)

Example from the field: Lilian Grootswagers (European Network for historic places

of worship)

2. Management of volunteers from the organisation’s point of view, how is knowledge kept in an organisation, difference between regions, return on investment.

How do we keep them happy? How to keep volunteers motivated and engaged in their work

so that they want to stay in an organisation? In heritage organisations, personnel in manage-

ment roles and the volunteers they work with, have different challenges. Effective volunteer

management involves a planned and organised process similar to that required for any

employees. Why is volunteer management still done in an improvising manner in some

institutions? Should the social and economic value of volunteers be more apparent (ie return

on investment)? What problems do volunteers encounter in everyday practice? What do they

need and how those needs are changing?

Moderator: Piet Jaspaert (Europa Nostra Board member, Belgium)

Rapporteur: Simon Molesworth (INTO, Chairman Executive Committee,

Australia)

Example from the field: Cornelis Zweegman (Open Monumentendag Gouda,

the Netherlands)

3. Volunteers vs professionals, professionalisation of the voluntary sector, difference between regions

Who is the expert? Possible tensions between volunteers and paid professionals can be created

as a result of lack of good organisation and the management of the human resources in an

institution. From the point of view of paid professionals threats may be seen in: fear of losing

paid jobs, threats to professionalism and loss of time spent on training volunteers. On the

other hand, volunteers may feel that they are not rewarded enough for their work which may

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cover the same tasks/functions as paid staff, and (not unusually) taking over excess work

loads. The increasing professional nature of staff employed in the voluntary sector brings up

the question: who is the expert? If volunteers are able to meet high demands of institution,

will they remain willing to do so in an unpaid fashion? What is the position of Interns work-

ing unpaid to get any employment and experience?

Moderator: Martin Scicluna (Europa Nostra Board member,

Vice President of Din l-Art Helwa, Malta)

Rapporteur: Roger Woodley (Heritage Awards Jury member for category 1,

Committee member, Europa Nostra UK)

Example from the field: Baris Altan (Europa Nostra Turkey)

4. Types of Citizens initiatives, the new position of volunteers, old vs new styles, opportunities, challenges; the role of social media’ motivations for volunteers; differences between regions.

Listen to me! Citizens’ initiatives, whether acting as individuals or organised in groups, have

a long tradition in the heritage sector. Examples of types of volunteers will be covered in the

Reader. How is the world of volunteering in the heritage field changing? For instance, what

will be the effect of the way volunteers are motivated and recruited with the growth of social

media and professional blogging sites, and other non-traditional outlets? Are heritage vol-

unteers becoming more activist? Should they? Are volunteers representing the voice and the

will of citizens, listened to and by whom? Who is NOT listening to this voice who should be and

why not? What is the situation in countries where the faith in civil society has been lost dur-

ing repressive times and it needs to be recuperated? What is the Faro convention adding to the

phenomenon of volunteering and the sense of public ‘ownership’ of our heritage?

Moderator: Philippe Biéler (Président Patrimoine Suisse, Switzerland)

Rapporteur: Kriton Arsenis (Member of the European Parliament, Greece

Example from the field: Willem Heijbroek (Bond Heemschut, The Netherlands)

12.00-13.00 Concluding session moderated by Karel Loeff (Bond

Heemschut) and Astrid Weij (Erfgoed Nederland)

Address by Alexander Rinnooy Kan, President of the Social and

Economic Council in the Netherlands and member of the

Committee of Honour of the Europa Nostra Amsterdam Congress

Panel discussion including feedbacks from the four discussion

sessions (with the rapporteurs and the opening keynote speakers)

Conclusions by - Ann Branch, Head of Unit Culture,

DG Education and Culture, European Commission

- John Sell, Executive Vice-President, Europa Nostra

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Contact

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I N F O R M A T I O NFor all queries related to hotel reservations, please contact our Congress logistics operator:

CAOS, Conference Organisers WG Plein 475, 1054 SH Amsterdam

T +31 (0)20 5893232

F +31 (0)20 5893230

E caos@caos.nl

W www.caos.nl

EUROPA NOSTRA STAFF – CONTACT DETAILS (from 7-11 June 2011)

■ For logistical queries during the congress,

please contact Ernst Jaap Rozenboom on +31 (0)6 174 236 45

■ For matters concerning the Presentation of the Laureates / the Awards Ceremony

please contact Elena Bianchi on +31 (0)6 174 236 46

■ For the registration desk, please call +31 (0)6 174 236 44

REGISTRATION DESK

The address of the registration desk is: NH Grand Hotel Krasnapolsky

Dam 9, 1012 JS Amsterdam

T: +31 20 554 9111 (hotel reception)

F: +31 20 622 8607 (hotel reception)

Europa Nostra Congress registration desk: +31 (0)6 174 236 44

The registration desk will be open on Tuesday, 7 June: 18:00 – 20:00

Wednesday, 8 June: 09.00 – 18.00

Thursday, 9 June: 08.00 – 15.00

Friday, 10 June: 08.00 – 15.00

Europa Nostra International Secretariat: Lange Voorhout 35, NL-2514 EC The Hague

T: +31 70 302 40 50

F: +31 70 361 78 65

E: info@europanostra.org

Please note that during the Congress from 8 to 11 June the The Hague and Brussels offices

will be closed. The staff can be reached via e-mail or on the mobile phone numbers above.

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GeneralI N F O R M A T I O N

E m e r g e n c y P h o n e N u m b e r sMunicipal Police of Amsterdam 0900-8844

Police and Ambulance 112

B a n k sBanks are usually open from Monday to Friday from 09:00 to 17:00.

C u r r e n c yThe Euro is the official currency in The Netherlands. Information about exchange rates

can be found in hotel lobbies and banks.

T e l e c o m m u n i c a t i o n sThe international code for The Netherlands is +31. For international calls from

The Netherlands the prefix 00 is to be used.

C l i m a t eThe weather in The Netherlands can be quite variable. Usually, the temperature in June lies

between min. 10 °C and max. 20°C and occasional rain may be expected.

T i m e d i f f e r e n c eGMT + 1 hour.

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TransportI N F O R M A T I O N

T r a n s po r t f r o m a n d t o t h e a i r po r tThe cost of a taxi from Schiphol airport to Amsterdam city centre is approximately g 40 – 50

each way. Schiphol train station is situated directly below the airport. Train tickets are avail-

able from the yellow ticket machines and ticket offices at Schiphol Plaza. Trains leave every

7 minutes from Schiphol train station to Amsterdam Central Station and the transfer time is

about 20 minutes. The cost of a one-way ticket is g 6,30 (first class) or g 3,70 (second class).

It is recommended never to lose sight of one’s luggage.

P u b l i c T r a n s p o r tFor tram, bus and metro in Amsterdam, there are different public transport cards: the so-

called OV-chipcards. Visitors can purchase a Disposable OV- chipcard, which can be used for

a certain period of time only. Within the chosen period the card offers unlimited travel

through Amsterdam - day and night - by tram, bus and metro.

You can choose between a 1-hour card or a day card (available in versions for 24, 48, 72 or 96

hours). Valid from the first check-in, these cards are most suitable for infrequent visitors. You

can buy these cards from the Ticket Vending machines at metro stations and metro stops or

at the Amsterdam Public Transport Company (GVB) Tickets & Info point. Day cards can also be

purchased at various hotels including the Hotel Krasnapolsky, where the congress registra-

tion desk is located, and from tram and bus-drivers and conductors (24-hours ticket only).

The I amsterdam City Card provides unlimited usage of trams, buses and metros in Amster-

dam and also provides over 50 free and 60 discounted offers on major tourist attractions and

restaurants. The I amsterdam City Card is available at several Tourist Offices of Amsterdam

Tourism & Convention Board (ATCB).

T h e p r i c e s f o r 2 0 11 :I amsterdam Card 24 hours (1-day) g 39,00

I amsterdam Card 48 hours (2-days) g 49,00

I amsterdam Card 72 hours (3-days) g 59,00

Available at GVB Tickets & Info and the Amsterdam Tourist Board, both on main square

(Stationsplein) in front of Amsterdam Centraal station.

The I amsterdam card is not valid in Connexxion buses, Arriva buses or NS trains.

Bus and Tram line numbers from Amsterdam city centre to main congress venues:

TO WESTERGASFABRIEK:

From: Central Station to Westergasfabriek

Line: Bus 21 Geuzenveld

Stop: Van der Hoopstraat

From: Prins Hendrikkade (Dam Square) to Westergasfabriek

(Note: there is no bus stop at the Dam - the closest stop from Hotel Krasnapolsky is

the Prins Hendrikkade, 5/10 min walk from Hotel Krasnapolsky)

Line: Bus 21 Geuzenveld

Stop: Van der Hoopstraat

From: Centre (Rozengracht) to Westergasfabriek

Line: Tram 10

Stop: van Hallstraat

FROM WESTERGASFABRIEK:

From: Van Hallstraat From: Haarlemmerplein

Line: Bus 21 to Central Station Line: Bus 18 to Central Station

Stop: Central Station Stop: Prins Hendrikkade

FROM CENTRAL STATION/CITY CENTRE to QBIC HOTEL

From: Central Station/Dam/Leidseplein/Spui

Line: Tram 5 to Amstelveen Binnenhof

Stop: Amsterdam Zuid

FROM QBIC HOTEL to DAM/CENTRAL STATION

Line: Tram 5 to Central Station

Stop: Dam

CENTRAL STATION/DAM to CONCERTGEBOUW

Line: Tram 2, 5, 16, 24

Stop: Van Baerlestraat / Concertgebouw

QBIC HOTEL to CONCERTGEBOUW

Line: Tram 5 towards Central Station

Stop: Van Baerlestraat / Concertgebouw

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Hotel

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I N F O R M A T I O N

NH Krasnapolsky T: +31 20 554 9111

Dam 9 F: +31 20 622 8607

1012 JS Amsterdam E: nhkrasnapolsky@nh-hotels.com

Park Plaza Victoria Hotel T: +31 20 627 1166

Damrak 1-5 F: +31 20 625 2997

1012 LG Amsterdam

Hotel Amsterdam De Roode Leeuw T: +31 20 555 0666

Damrak 93-94 F: +31 20 620 4716

1012 LP Amsterdam E: info@hotelamsterdam.nl

RHO Hotel T: +31 20 620 7371

Nes 05-23 F: +31 20 620 7826

1012 KC Amsterdam E: reception@rhohotel.com

QBic Hotel T: +31 43 321 1111

Mathijs Vermeulenpad 1 F: +31 43 310 0712

1077 XX Amsterdam E: info@Qbichotels.com

Tulip Inn T: +31 (0)20 6220535

Beursstraat 11-19 F: +31 (0)20 6272216

Amsterdam E: info@tulipinnamsterdamcentre.nl

NH Carlton Hotel T: +31 (0)20 6222266

Vijzelstraat 4 F: +31 (0)20 5216815

Amsterdam E: nhcarltonamsterdam@nh-hotels.com

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MuseumsR i j k s m u s e u m■ “The Dutch Wilderness” 15 March - 20 June 2011

■ “The Masterpieces” Permanent exhibition

Visiting hours Monday – Sunday 09.00 – 18.00

V a n G o g h M u s e u m■ “Van Gogh’s studio practice: Canvases re-used” 10 June 2011 - 10 June 2012

■ “New perspectives: Van Gogh in Antwerp and Paris” 10 June 2011 - 8 January 2012

■ “Paris 1886-1888” Permanent exhibition

Visiting hours Monday – Sunday 10.00 to 18.00,

Friday 10.00 – 22.00

H e r m i t a g e A m s t e r d a m■ “Splendour and Glory” 19 March 2011 - 16 September 2011

Visiting hours Monday – Sunday 10.00 - 17.00,

Wednesday 10.00 – 20.00

S t e d e l i j k M u s e u m■ “Temporary Stedelijk” (modern art) From 3 March

Visiting hours Tuesday – Sunday 10.00 – 17.00,

Thursday 10.00 – 22.00

A m s t e r d a m M u s e u m■ “Buurtwinkels” 26 March 2011 – 21 August 2011

■ “Amsterdam DNA” From 20 May

■ “The Story of Amsterdam” Permanent exhibition

Visiting hours Monday – Friday 10.00 – 17.00

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A n n e F r a n k H o u s e Visiting hours Monday – Sunday 09.00 – 21.00,

Saturday 09.00 – 22.00

R e m b r a n d t h u i s M u s e u m■ “Rembrandt & Lucas van Leyden” 19 March 2011 – 19 June 2011

Visiting hours Monday – Sunday 10.00 – 17.00

M u s e u m G e e l v i n c kKeizersgracht 633

17th century canal house

Visiting hours Monday - Sunday11.00 – 17.00

Closed on Tuesdays

M u s e u m W i l l e t - H o l t h u y s e n 17th century canal house

■ “Art & Craft collection” Permanent exhibition

■ “The Backer Family Collection” 26 November 2010 – 13 November 2011

■ “Meet the Willets” 1 April 2011 – 31 December 2011

Visiting hours Monday – Friday 10.00 – 17.00,

Weekends 11.00 – 17.00

T r o p e n m u s e u m■ “Soulscape Road” 18 March 2011 - 20 November 2011

Visiting hours Monday – Sunday 10.00 - 17.00

F O A M (Photography Museum Amsterdam)

■ “Antiphotojournalism” 1 April 2011 – 8 June 2011

Visiting hours Monday – Wednesday & Weekends 10.00 – 18.00,

Thursday/Friday 10.00 – 21.00

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NH Hotel - Restaurant Vermeer ★★★★ French, Mediterranean cuisine

Prins Hendrikkade 59-72 , 1012 AD Amsterdam +31 (0)20 55 64 885

Okura Hotel –Tepannyaki Restaurant Sazanka ★★★★ Japanese kitchen

Ferdinand Bolstraat 333, 1072 LH Amsterdam +31 (0)20 - 678 74 50

Le Restaurant ★★★★ International kitchen

Tweede Jan Steenstraat 3, 1073 VK Amsterdam +31 (0)20 379 22 07

Restaurant d’Vijff Vlieghen ★★★ Dutch cuisine

Spuistraat 294-302, 1012 VX Amsterdam +31 (0)20 53 04 060

Restaurant de Oesterbar ★★★ Fish restaurant

Leidseplein 10, 1017 PT Amsterdam +31 (0) 20-6232988

Restaurant Lastage ★★★ International kitchen

Geldersekade 29, 1011 EJ Amsterdam +31 (0) 20 73 70 811

Pianeta Terra ★★★ Italian cuisine

Beulingstraat 7, 1017 BA Amsterdam +31 (0)20 626 19 12

Restaurant Le Marais ★★ French cuisine

Jodenbreestraat 144, 1011 NS Amsterdam +31 (0)20 428 04 88

Brasserie Harkema ★★ European cuisine

Nes 67, 1012 KD Amsterdam +31 (0)20 428 2222

BIHP ★★ International kitchen

Keizersgracht 335, 1016 EG Amsterdam +31(0)20 622 45 11

Bazar ★ African & Mediteranian kitchen

Albert Cuypstraat 182, 1073 BL Amsterdam +31-(0)20-6750544

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C O N G R E S S A S S O C I A T E S

M A I N P A R T N E R S

C O N G R E S S P A R T N E R S

C O N G R E S S S U P P O R T E R S

EUROPA NOSTRA is the Voice of

Cultural Heritage in Europe. It brings

together and represents 250 non-

governmental and non-profit orga-

nisations with a combined member-

ship of at least 5 million citizens

from all over Europe. It also counts

on the direct support of over 1500

individual members and more than

150 associate public authorities and

corporations. Its vast network of

professionals and volunteers is com-

mitted to safeguarding Europe’s cul-

tural and natrual heritage for pres-

ent and future generations.