2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Howey-in-the-Hills Police Department 1

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2011 "COMMITTED TO OUR COMMUNITY“

Citizen Survey

Howey-in-the-Hills Police Department

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Citizen Survey

The Police Department’s responsibility to the citizens is to protect and serve. The purpose of the survey was to determine what and how the citizens wished to be served and protected. There were459 surveys sent out to the citizens who responded back with 139 surveys, resulting in a 30% return. The results are listed in this presentation.

As a note to the reader, some questions had more than one response by the person responding to the particular question.

Should you have any questions, please call the Howey in the Hills Police Department at 325-324-2030 and we will answer any question you may have about the survey.

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88%

11%1%

Residency:

OwnRentNot answered


Citizen Survey

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24%

24%25%

26%1%

How long have you lived in Howey-in-the-Hills?

0-5 yrs6-10 yrs11-15 yrs16 + YRSNot answered


Citizen Survey

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47%

52%

1%

Gender:

FemaleMaleNot answered


Citizen Survey

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1% 2%9%

17%

29%

42%

Age of persons responding to survey:

20-2425-3435-4445-5455-6465 and over


Citizen Survey

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22%

56%

11%7%3% 1%

How many members are living in your household?

One TwoThreeFourFiveSix


Citizen Survey

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Citizen Survey

TYPE OF CONTACT PERCENTAGE

Victim of Crime 7%

Witness to a Crime 1%

Animal Complaint 7%

Child Safety Seat 0%

Traffic Stop 6%

Traffic Accident 2%

Bike Patrol 2%

Called for Police Business/Information 32%

Medical/Sick/Injured Person 7%

Misc / Public Relations 12%

No Contact 37%

Have you had contact with the Howey-in-the-Hills Police in last 2 years? (Respondents checked all that applied to them)

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Rated on: Excellent Good Fair Poor Very Poor Not Answered

Appearance: 52% 13% 1% 1% 1% 32%

Concern: 53% 11% 1% 1% 3% 31%

Fairness: 50% 9% 1% 1% 2% 37%

Helpfulness: 55% 9% 0% 2% 3% 31%

Knowledge: 51% 12% 1% 1% 1% 34%

Professional Conduct: 56% 9% 1% 2% 2% 30%

Putting you at ease: 50% 12% 2% 1% 3% 32%

Response time: 50% 9% 3% 1% 1% 36%

Quality of Service: 53% 8% 1% 1% 3% 34%

Solving the problem: 45% 12% 0% 1% 2% 40%


Citizen Survey

Based on your recent contact, please rate the responding officer in the following areas:(Respondents checked all that applied to them)

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43%

31%

14%12%

How many contacts have you had with the Howey-in-the-Hills Police Department in the past 12 months:

NoneOneTwoThree or more


Citizen Survey

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Concerns Likely Somewhat Likely Not Likely No Opinion

Alcohol/Drugs easily obtained 11% 27% 36% 26%

Minors involved with alcohol/drugs 19% 36% 21% 24%

Acts of Vandalism 11% 37% 36% 16%

Burglary / Theft 17% 38% 33% 12%

Speeding Motor Vehicles 39% 32% 17% 12%

Dogs barking or Running at large 18% 28% 40% 14%

2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey

Please check the space which best reflects you concern for the Town:

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66%

28%

6%

Do you feel safe and secure in the Town of Howey-in-the-Hills

Very SafeSafeFairly SafeNot Very SafeNo Opinion


Citizen Survey

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Citizen Survey

18%

31%31%

20%

How often do you see the Howey-in-the-Hills Police in your neighborhood?

Generally not seen1-3 times per week4-10 times per weekMore than 10 times per week

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Burglaries 18%Traffic Violations 24%

Vandalism 12%Loud Parties 6%

Thefts 14%Auto Burglaries 10%

Loitering 14%Satisfied as is 60%

Juvenile Problems 4%Code Enforcement 1%Animal Complaints 4%Community Needs 1%

Solicitors 1%


Currently what would you like to see the Police concentrate on in your Town. (Respondents checked all that applied)

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Level of Concern: Great Some None Experienced in last 2 yrs

Not answered

House will be broken into 11% 52% 34% 1% 2%

Robbed or stolen from 5% 42% 43% 1% 9%

Attacked on street 1% 9% 81% 1% 8%

Attacked in your home 4% 24% 64% 1% 7%

Car will be damaged or broken into 6% 37% 49% 2% 6%

Car will be stolen 1% 17% 72% 1% 9%

Sexually assaulted 1% 11% 80% 1% 7%


Check the answer that most applies to you or your family’s level of concern regarding the following questions:

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Time Frames Frequently Infrequently Never Not answered

6:00 AM – 12:00 PM 41% 32% 17% 10%

12:00 PM – 6:00 PM 26% 29% 20% 25%

6:00 PM – 12:00 AM 17% 35% 25% 23%

12:00 AM – 6:00 AM 5% 9% 53% 33%


How often do you walk, run, or bike in your neighborhood:

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24%

14%66%

Based on the times in previous chart, how would you like to see us better serve you:

(Some Responders checked more than one.)

Cruiser PatrolBike/Foot PatrolAcceptable as is


Citizen Survey

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Services/Programs Very Slightly Not at all Not answered

Youth Programs 40% 32% 19% 9%

Community Watch Programs 54% 32% 9% 5%

Traffic Enforcement 65% 29% 4% 2%

Learning about your Police Department 35% 45% 14% 6%

Citizens Ride-a-Long Program 20% 40% 31% 9%

Community Oriented Policing Services 40% 33% 15% 12%


How important are the following services to you:

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18%

46%

29%

7%

Interested in volunteering at the Howey-in-the-Hills Police Department?

YesNoMaybeNot answered


Citizen Survey

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14%

42%

44%

Would you like to be contacted regarding this survey?

YesNONot answered


Citizen Survey

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Citizen Survey

This survey has provided insight as to how the citizens wish to see their Police Department protect and serve them.

The information gathered will serve not only as tools for training the officersto better protect and serve the citizens of Howey-in-the-Hills, but will be used to build better relationships between the citizens and officers.

Thank you for your participation with this survey.

Chief Curtis D. Robbins, Sr.

Documents

2011 "COMMITTED TO OUR COMMUNITY“ Citizen Survey Howey-in-the-Hills Police Department 1