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10/26/2011
1
Presenters:
Randy Spivey, CEO, CPPS
Roger Aldrich, Director of Training, CPPSDave Benson, Director of Global Security, CPPS
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
CPPS Mission
Partnering with Corporations and Organizations
to help keep their people safe in the workplace and
while traveling abroad
www.CPPSsite.com
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Overview
• Current Trends
• How Organizations are Responding
www.CPPSsite.com
10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Let’s do a Survey
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Trend Number 1: Workplace Homicides in US are Decreasing Slightly
� Department of Justice and Department of Labor
Statistics
� Workplace Homicides:
• 2004: 559
• 2008: 526
• 2009: 521
• 2010: 510
www.CPPSsite.com
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Trend Number 2: Global Instability
� Wave of Violence
� Economic and Political Instability
� Moscow Airport Bombing
� Unrest in the Middle East
� Norway Shooting
� Most Dangerous Place in the World0
• Mexico0
www.CPPSsite.com
10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Trend Number 3: Piracy and Kidnapping are Increasing Around the World
� Reported Incidents of Piracy
• 2008: 293
• 2011 to date: 330 reported
• Locations:
� Somalia/Kenya
� Atlantic Coast of Africa
� Pacific (Indonesia, Malaysia, Philippines)
� Kidnapping
www.CPPSsite.com
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Trend Number 4: Big Brother is Watching
� OSHA Instruction
• 52 Pages
� Sep 8, 2011
� Guidance and Instruction for Conducting
Workplace Violence Incident Inspections
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Organizational Response Number 1–Training the Individual
10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Organizational Responses – Training The Individual
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Extreme Danger Gap
Immediate Responders
Bridge the Gap
Empowering the Individual“When seconds count, First Responders are minutes away.”
© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Active Shooter Survival…Enhanced if you:
• Figure Out
• Get Out
• Call Out
• Hide Out
• Keep Out
• Help Out
• Take Out
www.CPPSsite.com
10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Crisis Incident Trained Untrained
Moments to Hours • Startle
• Anxiety
• Recall
• Planning Responses
• Proactive Behavior
• Startle & Fear
• Panic
• Disbelief
• Denial
• Helplessness
Days to Weeks • Frustration
• Ability to Bounce Back
• Control of Emotions
• Regret
• Realistic Goals
• Anger
• Hopelessness
• Profound sense of loss
• Resentment
• Unrealistic expectations
Weeks to Months • Perseverance
• Efficacy
• Realistic Optimism
• Resignation
• Futility
• Depression
After the Event
Ultimate Personal Result
Ultimate Organization Result
• Unscathed - Swift Recovery
• Minimized Damage
• Lucky - Distressed - Shattered
• Exposed Vulnerability
Training the Individual
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Dangers of Untrained Individuals“No Plan Leads to the Wrong Plan”
� Independent, proactive measures can be dangerous
� Risky self protection vs. team approach
� Doubtful effectiveness in future
� Moral obligation not met by organization
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Benefits of Training –Normalized behavior in stressful situations
� Plan in place
� Persistence in the face of adversity
� Protection of self and others
� Proactive stance
� Post situation recovery
� Moral obligation met by organization
10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Organizational Response Number 2 –Managing Liability and Filling the Gaps
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Managing LiabilityNew Challenges... Foreseeable Risk
� High Consequence, Low Probability Events…
A special class of events often overlooked
⟩ Confusing the unfamiliar with the impossible
⟩ Planning for such events prepares an organization for
any new type of unforeseen crisis
� Unseen, unintended consequences very difficult
to evaluate
⟩ Can exceed insurance cover
⟩ Impact can be 100x – 200x than visible,
significant issues*
* Courtesy of Preventa, Quebec, CA
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Managing LiabilityPerspective, Virginia Tech
� The Aftermath – Measurable Cost
⟩ $40M $40M $40M $40M – Wrongful Death Lawsuits
(Pryde, Peterson | Flichum, Heidbreder [Pending])
⟩ $11M $11M $11M $11M – Wrongful Death Settlement – 2008 for
24 of 32 victim’s families
⟩ $43M $43M $43M $43M Gross Negligence Lawsuits
(Brown, Flynn, Arbuckle – Pending)
⟩ $10M $10M $10M $10M Immediate Security Enhancements
⟩ $3.4M $3.4M $3.4M $3.4M – Bodily Injury caused by State’s Negligence
⟩ $98M – Possible Federal Sanctions from Higher Ed
⟩ ~$5M - $10M – Hokie Spirit Memorial Fund
� Image & Reputation – Immeasurable
⟩ 100x – 200x visible impact
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10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
Best Practices…Workplace Violence
Prevention
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Reach
Depth
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Best Practices…Travel Safety
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Reach
Depth
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Recoverers vs Non-RecoverersImpact of incident on shareholder value over time.
(Source: Knight & Pretty, Oxford Executive Research Briefings)
CAR=Cumulative Abnormal Returns
“Dby the fiftieth trading day, the average cumulative impact on shareholder value for the
recoverers was 5% plusD [The non-recoverers] suffered a net negative cumulative
impact of almost 15% up to one year after the catastrophe.”
15% LOSS15% LOSS15% LOSS15% LOSS
7% GAIN7% GAIN7% GAIN7% GAIN
10/26/2011
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© CPPS 2010 | Proprietary Information | All rights reserved | Do not copy, reproduce or distribute
A Recent Case Study in Extreme Workplace Violence
� Panama City, Florida School Board Meeting
� Dec 14, 2010
� Clay Allen Duke
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Contact Information
� Email:
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