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8/11/2019 2011-048 Larson Release Document 04
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8/11/2019 2011-048 Larson Release Document 04
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MEMORANDUM FOR THE RECORD
Event: North Eastern Air Defense Sector (NEADS) field site visit
fi\
Type of event: Interview with Major James Fox IltJ
Date: Wednesday, October 29,2003
Special Access Issues: Clearance check
Prepared by: Geoffrey Brown
Team Number: 8
Location: Commander's Conference Room, Building 102
Participants - Non-Commission: Major James Fox, Captain Daniel L. Warnock
Participants - Commission: John Azzarello, Miles Kara, Geoffrey Brown
Note: Please refer to the recorded interview for further details.
Background:
~
ox d the military through ROTC in 1990. He received his first assignment
in 199 indle Air Force Base (Tindle AFB) in Weapons Control and Training. In
February he completed his training and arrived at Griffis Air Force Base (Griffis
AFB) with NEADS. He was involved in Desert Shield and Desert Storm; as well as in
counter-drug operations in Panama.
He became a Weapons Assignment Officer, which is the same as a Senior
Director. He has been trained in various positions, including Mission Crew Commander
(MCC). Due to 9/11 and the increase in operations tempo, Fox needed to dedicate most
of his time to Weapons. Today Fox is working full-time again as a MCC.
The Senior Director of the Weapons Section, which is composed of the Weapons
Controller and the Weapons Controller Technician, monitors a number of teams of
controllers who are responsible for military aircraft. The Senior Director's immediate job
is to monitor the Senior Director Technician (SOT). The SDC monitors the Weapons
Controllers Technicians who are handling direction with the FAA and with all phone
calls that need to be coordinated so that the controller can stay on the frequency. Lt.
Powell, then Sgt. Powell, was working as a S. Dir. Technician, and so was Ron Bilicia on
9111.
The Weapons Director Technician is in communication with the FAA and
coordinates all issues over airspace. The Weapons Controller speaks directly to the
military aircraft, and directs those aircraft on their route progress through all airspace.
The progress of orders is from the MCC to the Senior Director, then to the Weapons
Controllers, then to the Operations floor.
Air defense mission:
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Fox understood NORAD's air defense mission as a task to survey and identify all
aircraft entering United States airspace. IfNORAD was unable to identify an aircraft,
then the mission would be to scramble and actively identify. NORAD is also tasked to
work with customs on counter-drug operations. Thirdly, NORAD is tasked with
defending against a coordinated air attack on the United States.
The NORAD hijack response mission is triggered by the FAA. NORAD's
standard operating procedure is to wait for a call from the FAA specifically requesting
military assistance. lfthe FAA does not request assistance, NORAD does not scramble.
After a scramble within US airspace NORAD is tasked with surveillance by air at a five
mile distance from the target. The mission only changes by agreement with Canada. In
Canadian airspace the air defense flight would maintain a l I trail instead.I-E-.' ':O-.-1-3-S-26 -,-s-e-ct-io
If an aircraft is intercepted over water, NORAD controllers are in charge of the
fighters. If it is in airspace over US land, then the FAA does the controlling to create air
space clearance; but NORAD still-maintains what is referred to as command and
guidance by a constant radio link.
Fox was a Weapons Controller during the Luftahansa hijack. On that day NEADS
received intelligence far ahead. He was told by a senior director to look at regulations
on hijacks. He was told the hijacked aircraft had intentions of entering US airspace, so
Fox reviewed the hijack exercises. He remembers later on in the day having Otis AFB.
aircraft off the coast that took the escort from the Canadian fighters and escorted the
hijacked aircraft to a landing. Fox does not recall many of the details.
Awareness of national military assets:
. Fox had awareness of where the Selfridge missions were taking place on 9/1l.
The SD for Weapons often keeps national airspace situational awareness since at times
the Weapons Controllers at NEADS control flights out to different areas of the country.
Though, pre 9/11 there NEADS had a limited knowledge of the exact weapons
configuration of their alert aircraft. He believes it was the default standard to have a
guns-only status, and one fuel tank. The alert fighters would possibly have AIM 9s as
well. On 9/11 however, the birds at Otis AFB were postured with more weapons and
three fuel tanks because of the Russian Bear exercise. Fox noted that when a scramble
order is issued, the alert fighters must take off as is.
Fox noted for Commission staff some of the technical issues regarding the control
of air weapons assets. He noted that AI0 fighters are considered fighters even though
they primarily serve an air to ground function.
The air alert fighters would often have AIM 9s, which are heat seeking, and called
Sidewinders or Heaters. Sometimes alert fighters would have AIM 7s as well; which
are a radar guided missile and also called Sparrows. The AMRAAM (Advanced .
Medium Rarige Air to Air Missile), or AIM-120, is a medium sized weapons that has its
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own targeting mechanism that is al-weather, and beyond-visible range. AMRAAMs are
also called Slammers .
I E.O. 13526, section 1.4(a) I
L..:--:--_~At that point it goes to a
pitbull
flight, which is self directed. At this point
in the targeting process, the AMRAAMs internal radar tracks to the target that was
designated by the fighter's radar by the pilot.
The F15s can obtain a speed of Mach 1.1 if fully loaded. But when there is more
than one tank on the fighter it creates a large amount of drag, which in turn compromises
the pilot's ability to control the fighter. Thus, usually when a fighter goes supersonic and
is fully loaded it drops two of its tanks beforehand.
Fox believes the F16s armed at an alert mode would be have a max speed of
roughly 1.2 macho He also noted that supersonic speed and maneuverability is not very
different between the F15 and the F16.
During day to day operations by agreement with the FAA fighters will not go
supersonic overland at an altitude of less than FL 300. There are airspace sections in the
US where this can be coordinated. And at further than 10 miles outside the coast
a
fighter
can go supersonic at 10,000 feet and above. These agreements between the FAA and the
military do not completely apply in active air scrambles ifthere is intelligence. or reason
to believe it is a dire situation. Fox underscored this point by saying that on an active air
defense mission the mission is paramount. Pilots have the capability to make their own
decisions regarding what is necessary to fulfill their mission; but if a flight goes
supersonic the order comes through Weapons. And Fox does recall voicing for the Otis to
go super directed towards New York on 9/. 1 1 .
Scramble procedures:
Fox noted to Commission staff that scramble orders are always directed by either
the Senior Director or the Senior Weapons Director. Further, he explained that there are
shout lines used between different sections on the floor to coordinate timely
information. And that these lines are used in a scramble situation. This timely
coordination is practiced and the NEADS readiness posture is to have fighters airborne
after a scramble is issued within 17 minutes.
Fox explained that once fighters are in the air, both the FAA and HUNTRESS
only speak with them when they have guidance to give. The flight lead would be in
charge ofthe flight's configuration. The lead can have both frequencies in ear, and direct
which member of his flight he is speaking with. For example, the flight lead could have
one radio monitoring and communicating with the FAA, and another radio to his
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practice identification methods. A small exercise like this or a large scale Vigilant
Guardian type exercise all deal with in part identification of an aircraft entering US
airspace from over water. .
By posse commatadus NORAD was not allowed to intercept aircraft internal to
the United States. That mission was considered a law enforcement mission. Fox noted
that he was trained to that point of understanding. He noted that this understanding stems
from his early training. It was always the understanding at the Operation Floor level that
to intercept something that originated in US airspace the intercept would have to be
approved from a level over NORAD (ie. Joint Chiefs of Staff or National Security
Council). Fox noted the operational knowledge at NORAD was that it would never
consider taking that action on its own authority. At NEADS, they would seek higher
command guidance. Fox made the distinction to Commission staff that it is that authority
to intercept that needs higher authorization; but that scrambles can be order from
NEADS. .
racticed for counter-dru 0 erations are onl
racticed on
In Fox's
'-r-e-co-:I:7le-c-:-t-:-:-io-n-m-o-st:-o-f;:t:7h-:-is-ex-e-r-c:-is-e-w-as--;,7.'i-n '7h-o-u-se-;':;-'-;In~t;-he-e-v-en--'t-o--'f 'a-n-ac-.Jtualnterce t
coordination with FAA would be in as an aircraft comes
E.O. 13526, section 1.4(a)
I
E.O. 13526, section 1.4(a)
I
Fox commented that NEADS may give operationa ra ar support on
'------;---:--7-'
tracks over the Maine/Canada airspace to the FAA.
Fox does not know ofa counter-drug intercept that has happened real world at
NEADS. He commented that NEADS personnel have been trained, but Fox has never
participated in one of those exercises; he does know that SEADShas a greater counter-
drug focus. J
Fox stated that small scale exercises include scheduled training in the controlled
military airspace off the coast. Large scale exercises are completely simulated and would
include the entire coordination and steps between the initial intelligence of an event and
the deployment response. To Fox's knowledge, Vigilant Guardian was building towards a
large scale simulated exercise.
Fox does not recall any real world, actual flying exercises coordinated with FAA
to practice hijack procedures. Any live exercises would happen over the off-coast
airspaces. Fox believes there may have been live intercepts in practice over the coast that
would be with the purpose of practicing hij ack scenarios.
Fox recalls a small number of occurrences in which a simulated intercept of a
hijacked aircraft coming in from over seas crashes into something in US territory. It
was always an aircraft coming in from over water. He does not know what the reason for
why these flights might have been simulated to crash. He believes that disgruntled pilots
may have been a scenario that was exercised. Fox does not recall an exercised s i tua t ion
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that the pilots were not controlling the aircraft, or a situation practiced in which there was
no communication from the aircraft. Fox noted that other MCCs may remember these
scenarios in more detail, or may have been involved with other exercises that interest the
Commission.
9/11:
Fox recalls that on 9/11 the Weapons Section was preparing for the start of the
Vigilant Guardian exercise. He commented that because of this they had a more robust
staff then would have been normal, but it is a requirement that there be a dedicated team
of controllers per group, of aircraft. And since
a
mission can vary in size from a pair of
fighters to as many as twentyaircrafts, including tankers and other types of military
aircraft, the number of controllers reporting and working at the Weapons Section at a
given time can vary. Powell, Gardner and Bilucio were all sitting at the Weapons desk
on 9/11.
The Vigilant Guardian exercise that NEADS had been preparing for was on hold
already because of the Russian Bear activity. They were expecting it to begin, and Fox
went to perform some administrative duties. As Fox entered the floor, Powell was
informing Colonel Deskins (then a Major) of the possible hijack. Fox understands that the
Federal Aviation Administration (FAA) was attempting to locate a hijacked aircraft on
their radar, and thus made the appropriate call to the Senior Director Weapons Technician
(Powell) to notify NEADS of the situation. Deskins was on the Operations floor at the
time. That is why Powell spoke to her instead of Nasypany. Powell carne back to the desk
and plugged into the SD Tech position. Shortly thereafter the Weapons position was
voiced to scramble Otis. He remembers asking for a target for thescramble. Eventually
the MCC said to direct the fighters towards New York.
Most of the details once the Weapons position knew ofthe possible hijack would
have come into the Huntress illposition. Fox only knew the hijack was in Boston Air
Route Control Center CZBW) airspace. He was not informed of the details. At that point,
at the Weapons position, they were primarily concerned of where the scramble was to be
from, and where the fighters should go. Since it takes a period of time to get the aircraft
airborne, it is important to initially know where the aircraft is going. Fox says he does not
need the altitude, since that can be adjusted. The speed is important though so that the
heading for the intercept will be accurate.
Fox remembers that by the time the scramble order was given Nasypany was in
the Battle Cab, and Deskins was no longer there
Once the FAA asks for assistance, if the Battle Commander is not available, the
Director of Operations (DO) has the authority to scramble aircraft. Colonel McNealy was
the DO on 9/11. It would be procedure to check with the Battle Cab and the DO before an
MCC would issue an order to scramble. Fox has seen the scramble order voiced before
without the DO, but the MCC would immediately be informed.
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Once Fox received the scramble order on 9/11, he told Powell to activate the
scramble line and head the Otis alert fighters towards New York City.
They brought the fighters out over water since that was an easier route for
command, guidance, and control from Huntress D. Coordination with the FAA regarding
clearing airspace over the United States may have hampered the progress of the fighters if
the fighters had been vectored to approach New York City over land.
Commission staff began to use documents reflecting the scrambled fighter tracks
to assist the interview:
On 9/11 Fox had limited information, Fox explains to Commission staff that the
vector given to the fighters was off magnetic north (pilots always operate off of magnetic
north). The basis for Flight Level 290 (FL 290) is that it is simply an appropriate altitude
for fuel efficiency. That is a default altitude if there is limited information on the reason
or destination governing a hijack. When he launched the fighters, he asked the MCC for
information. Nasypany only gave the information to head them to New York City, and,
according to Fox, it is possible that Nasypany may have had more information then what
was given to Fox.
The fighters left Otis headed towards the Northeast which is the quickest route out
from the Otis runway and alert barn. They performed a tight turn, and moved towards
their assigned vector. They were told to hold south of Long Island, and Fox directed the
WD Tech to pick up a new heading in line with this.
Commission staff showed Fox a rough transcript from the MCC position, and
began to play an audio file provided to Commission staffby NEADS labeled DRMI
DA T 2 Channel 2 MCC:
According to the transcript at 8:40 AM, MCC Nasypany asked Fox to scramble
Otis. Nasypany told Fox to scramble to a Z point north ofNYC. Major Fox explained that
a Z track is a track that is put into the Q radar system that is not meant to move. It is
meant to be stationary and mark a position for an aircraft.
At 8:52 AM on the tape when the information that an aircraft hit the WTC
reached Fox, he looked for more updated information as to whether or not the scramble
mission was still necessary.
At 8:54 AM Fox was told to continue the fighter's flight towards John F.
Kennedy (JFK) airport. Fox does not remember if the fighters were airborne yet. But he
did suggest to Nasypany that the quickest route was over water. Nasypany told him to
work with the FAA on clearing aircraft. Fox noted to Commission staff that the traffic in
the area a\ that time is extremely heavy and would need to be cleared.
The controllers at Huntress actively attempted to coordinate with the fighters to
maintain the best course for intercept and to stay away from FAA controlled aircraft. The
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control of the aircraft in air was through the FAA, and at 8:55 the fighters were told to go
to JFK at a heading of260. This heading would put the fighters south of JFK. Fox
decided that if the fighters followed a course to place them in one of the warning areas,
they could hold outside of New York and wait for an accurate position. Fox reiterated to
Commission staff that the reason to give the scrambled fighters from Otis AFB a FL 290
is most likely independent from the last known altitude of AA II.
Fox was informed that the last known position for the AA 11 was 20 miles south
of JFK, and attempted to get other accurate information on the flight.
According to the transcript at roughly 8:56 AM they were informed that AA 11
was the aircraft that hit the World Trade Center (WTC). Fox believes this information
came from a ZBW call to Huntress that informed them that ZBW was almost certain the
flight that hit the WTC was AA II.
Fox estimates that if at 8:53 FAA had passed situational awareness to the military
regarding UAL 175's location, the Otis fighters barely would have gotten to New York
City. Fox continued this line of thought and noted that they would not have been able to
1) find the aircraft (fighter radar would not have been able to pick up the aircraft in the
midst of the buildings in New York City, and the pilots would have had to visually make
contact with the aircraft); 2) intercept the aircraft; and 3) receive permission from a
national command authority to shoot. Fox explained that the lower an aircraft flies the
harder it is for fighter radar to distinguish the target from terrain and buildings. It would
have been nearly impossible for the radar to pick up the aircraft. The process would
have potentially taken longer than the actual flight from Otis.
Sometime during the initial events there was a CNN feed piped into the Battle
Cab. That morning Fox does not recall seeing the second impact, or CNN' After ZBW
reported that they believed AA 11 crashed into the WTC to NEADS, Fox does not.recall
discussion that AA 11 was not the airplane that hit the WTC.
Fox was receiving information regarding the hijack through the MCC. It is the
MCC'sjob to continually inform the Weapons Desk on any amplifying information so
the Weapons Desk can acquire its target, and facilitate the intercept. The point at which
the MCC communicates to the Weapons section that fighters from Langely need to be
scrambled and headed towards Washington is Fox's first indication that there is more
going on .
According to the transcript, between 9:03 AM and 9:04 AM Major Nasypany told
Fox that there was a report of a second hit on the WTC. The fighters at this point were
off the tip of Long Island. Fox guessed that the fighters were roughly 100 or 120 miles
out of New York City. Fox explained to Commission staff that he might have known that
there were additional hijacks, but he does not have any awareness of the reports of
additional hijacks being associated with AA II.
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through is extremely overlaid. So it would not surprise Fox if out over the coast - the
mouth of the James River south of Langley and north of Oceana - not over open water,
would be the first area the pilots would have the chance to speak with Huntress. If the
pilots are jumping between the FAA agencies on the radio they may not have had the
time to speak with NEADS. For Huntress to know they were off course would take
either a notice of the change in course on the Huntress radar or for the pilots to notify
Huntress. .
Fox noted that as the other scramble (Langely AFB F-16s) was called there
should have been another Weapons team brought in. Fox is not absolutely sure if another
Weapons team was brought in at that point. To set up for a new WD team is complicated
- a necessary step to control another air defense flight. It does take a solid five minutes
before the team begins to observe radar data. The WD relies on Command Post calls that
fighters are airborne. The second notice would be an FAA call to transfer the fighters
over (that would be the latest). Ideally when the Command Post calls to inform that is
when the WD Tech and WD begin actively watching the radar. Fox noted that after the
scramble from Langley the only instructions that the Weapons Desk was asked to give
the fighters was to head them towards Washington, DC.
An FAA transcript indicates that at 9:32 AM Huntress asks that the fighters start
to move towards Washington via the Baltimore area. After reviewing the audio file, staff
learns that the direction given is for BWI (Baltimore Washington International Airport).
The route vector given is 230 degrees. Fox noted that as far as the range on the old Q
radar system Baltimore and Washington are for all vectoring purposes co-located. Quit
24 mentioned it was squawking Quad 7 (beacon code 7777), which is an indication that
the pilots had been given the authorization to intercept (AFIO).
Declaring AFIO and Quad 7 is a statement that the pilots are excepting all
responsibility for any air incident resulting from the pilots clearing their own airspace.
Quad 7 and AFIO had only happened once previously in Fox's entire career. The lowest
level that Quad 7 and AFIO can be declared is from the DO (Col McNealy) position. Fox
believes prior to September
1 1
th AFIOhad
o n ly
been declared once.
Regarding a military controller and guiding a fighter or fighter flight that has
declared AFIO, Fox commented that the military controllers have to communicate to the
fighters the traffic ahead of the fighters at numerous scopes. The positions are trained to
do this, but are not federally qualified so it can be difficult for the controllers. The
flight leader confirmed with Huntress that his full team was squeaking Quad 7.
Shoot down order: According to the audio recording that Commission staff and Fox
reviewed, the armament configuration on
91 1 1
was referred to around 9:20 AM as F-l5s
with zero (refers to AIM 120s), 2 (AIM 7s), 2 (AIM 98) by gun (armed guns) . The
expression used for how the fighters would engage the commercial airliner if a shoot
down order had been given was Heaters in the face ; this indicated the suggestion that
the fighter head towards the target aircraft and fire heat seeking missiles. At some point
during the day NEADS received authority to shoot down aircraft that were deemed
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hostile by CINC, NORAD, and/or others. He believes this was sometime after the
Pentagon impact (9:37 AM). Without reviewing more transcripts, Fox stated that the
MCC was mostlikely thinking ahead when he gave the above statement. (audio file
49:00 mark)
Military / FAA relations on
9/11:
NEADS deals with Boston, Cleveland, New York, Washington and Minneapolis
Air Route Control Centers. All those sectors have direct hotlines. They rarely spoke with
Chicago, and never to Indianapolis. NEADS worked with ZBW often; so probably
coordinated the best with ZBW on 9/11. Centers like Washington and (New York Air
Route Control Center) ZNY, who NEADS rarely worked with, were not as familiar with
NEADS. Fox stated that this did not effect the coordination on 9/11 since the space of
time between the initial notice of hijack and the point at which the military took over the
national airspace was only a few hours. .
Fox stated the following educated asswnptions regarding the Langley APB
fighters: Ifthe FAA had put the Langely APB fighters on a 010 heading from the initial
scramble, Fox approximates that they would have been at the most 10 to 20 miles south
of Washington headed north at the time in which they were actually turned toward BWI.
In this case they definitely could have gotten to Washington, and there may have been
time to acquire the target and perhaps intercept. Fox was receiving the guidance to vector
them directly to Washington, and ifhe had greater situational awareness and information
the fighters probably would have been pushed at a greater pace. Even though Washington
is an extremely congested arrival/departure area, the fighters could have gone afterburner
until short of that area, and then slowed a bit to intercept. It has been reported officially
that the impact at the Pentagon is roughly 9:37 AM. If the FAA had been aware of the
location of AA 77 at sometime between 9:09 AM and 9:24 AM then the Langley fighters
might have been in position in the area to intercept AA 77, according to Fox. But he
notes that if they knew in that time frame arid were able to give a position Langley could
have launched earlier. Fox speculates that if they had five or more minutes and had gotten
the position in timely manner they would have had time to intercept; but that the orders to
shoot down the aircraft would still have taken time.
There is a point in the audio file at 1:20:00 that the MCC expressed .frustration
with Giant Killer. Fox explained to Conunission staff that at Giant Killer there are FAA
controllers. The reason they are certified to work with the FAA is because they follow
FAA procedures, and are FAA controlled. Giant Killer is a Navy operation, and is tasked
by the FAA. The scope operators are military persormel but are FAA controllers.
Fox, speaking for the lower operations level not the official level, noted that there
was not too much discussion about the difficulties between the military and the FAA on
9/11. He noted that it was commonplace that the FAA would have acted the way it did.
With the severity of what had happened and the increased tempo of operations there was
not, according to Fox, any real time devoted to discussing the FAA's actions on 9/11
regarding the Langely fighters' coordination.
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According to Fox, when SCAT ANA and NESCAT operated, the airspace
coordination worked well for the military. But Fox does not want to see military control
over civilian aircraft. Initially post-9/11 there was little resistance by the FAA against
having military fighters operate in and out of the caps. But now there is more and more
resistance on the FAA side to allowing fighters to perform their operations as best they
can.
According to Fox, communication is good but could still be better between the
FAA and the military. Fox notes that one of the first things done for new recrui ts for
military positions is to send that personnel to an FAA center to review those operations
and be familiar so communications are easier. Fox noted that there was relatively positive
coordination with the FAA in three orfour missions prior to 9/11. This positive
coordination was increased by the fact that the FAA is now helping with 8 or 9 flights a
day. Fox noted that post 9/11 coordination with the FAA is faster and more accurate,
especially through the DEN line.
General notations from Fox on operations on 9/11:
At one point on 9/11 NEADS had a Weapons Control team up for almost every
flight. The sector has identified the first team that sat down , but Fox can not confirm
based off his memory. He does not know if there exists a direct record of who was at
which position during the course of September 11
tho
On multiple occasions over. the last
two years the DOC (the office that supervises the Operations Floor) has asked for this
information, but Fox does not know where this information might be.
Usually the Weapons SD Tech and the Weapons SD position are both plugged
in to the communications board at the Weapons desk. But on 9111 Fox, the Weapons SD
Tech, very quickly unplugged and coordinated with the multiple Weapons teams that
were being set up on the floor. This affects the amount of times he appears in the
recordings. According to Fox, as the day got more organized, at approximately around 11
or 12 o'clock, a Canadian Captain Bilicio came in as another SD and Fox may have
plugged in.
On 9/11, the capability for the radars on the coast is to give information at most
150 miles, and the radar will not see below 10,000 feet. There was radar coverage for the
Langley fighters on their way to Washington. There was no good low level picture. There
was enough coverage so they could bring the fighters to Washington, but the extent of the
coverage and thus the ability for the fighters to communicate was less.
Fox noted that the Chicago area had an extremely limited amount of radar
coverage, and only at 30,000 alt. NEADS would not have been able to speak with them.
Recommendations:
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Fox noted that it should be a joint responsibility between the military and the
FAA to coordinate and direct a scramble, instead of it being controlled by the FAA over
national airspace unless an ATHIO order is given. Fox explained that if there is a real
world air defense scramble order, he would like the FAA to give the fighters the highest
priority. Fox commented that on 9/11 the FAA should have been fully aware that it was a
real world scramble out of Langley, and should have prioritized NEADS route request.
Fox also noted to Commission staff that at NEADS the radar capability has
increased ten- fold at least . He would like to see better radar picture coordination, and
would like to see those pictures linked operationally. He explained this by noting that
NEADS generates its picture with the new radar they have. There are deployed
representati ves in Washington who see the same picture as the radar operators at
NEADS. He would like to see total coordination with these technologies.
Fox believes a generated air picture, tracks, and radar data being coordinated and
simultaneous would be a large step towards greater situational awareness. The military is
gathering the same data from the same radar-but the FAA generates its own set of data.
The military computers take that data and generate their own necessary data.
Hotlines to sectors are not present to Chicago, Indianapolis or Kansas City. There
are multiple sectors at which there is not even one voice page hotline. The DEN line is a
good step, but on the operational side the communication could be better.