2010_Trust IndexC Scorecard Report _MAPLEDOWN

2009 Great Place to Work Institute, Inc. All Rights Reserved.

SALES

TrustIndexScorecardReport

Mapledown School

12th November2009


Contents

Aboutthisreport 3

Howtouseyoursurveyresults? 4

YourSurveySnapshot 5

YourOverallResults 6

KeyTrustIndex Areas 9

Internal&ExternalComparativeAnalysis 13

GreatPlacetoWorkMethodology 16

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Aboutthisreport

Intodayshighlycompetitivebusinessenvironment,anorganisation'sbestsourceofcompetitiveadvantageisitspeople.Peoplearewhatsetsyourbusinessapartfromcompetitors.Thatswhyitis so important to understand how they think and feel, and engage in ongoing dialoguewiththem.

TheTrust Index ScorecardReportwasdesignedwith thebusybusiness leader inmind. Yoursurveygeneratedhundredsofdataitems.Partofourjobistoputthatintoaconciseexecutivesummaryofyourkeyresults.Thereportmeasuresyourcurrentperformancelevelandprovidesusefulinsightsonwhethertheculture,practicesandcurrentleveloftrustwithinyourworkplacereinforcethevaluesthatleadtocustomersatisfactionandbusinessresults.Italsohelpsyoutoidentify operational strengths and weakness to leverage your current people managementpoliciesandpracticesanddeveloptrustwithinyourworkplaceenvironment.

TheGreatPlacetoWork TrustIndex isanemployeesurveytoolthatmeasurestheextenttowhich a company is considered to be a great workplace by its employees. By gatheringqualitative and quantitative data on the employees perception of their work experience, thesurveyprovidesessentialinformationthatenablesorganisations tounderstandhowtoimprovetheirworkplaceenvironment.

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Howtousethesurveyresults

By quantifying and analyzing employees perceptions, you will be able to identifychallenges and solutions to create a supportive work environment encouraging amotivated,engagedandloyalworkforce.

TheTrustIndexSurveyresultswillhelpyouto:

Betterunderstandyourworkplaceclimate intermsofthelevelsoftrust,pride,andcamaraderiewithintheworkforce.

Determineyourworkplacestrengthsandchallengesaccordingtoemployeesperceptionofthecompanyculture,practicesandpolicies.

EstablishyourworkplacecompetitivepositioninginternallyandagainsttheUKsleadingworkplaces.

Achieveamoreaccurateviewofcurrentpoliciesandaclearerunderstandingofissuesthatareofhigherprioritytoemployees.

Setupshorttermandlongtermtargetsanddevelopanactionplan.

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TheTrustIndexSurveyis:

UniqueThefirstandmostwidelyusedtoolto

measuretrustintheworkplace.

ComprehensiveAssessesemployees perceptionsonorganisations processes,systemsand

leadership.

Extensive63statementsand2openendedquestioncoveringawiderangeof

workplaceaspects.

DetailedDatacustomised

tomeetyourorganisationalneeds.

SnapshotofyourSurvey

TheGreatPlacetoWork Institutehasanalysed thesurveydata and the results can be found in the following report.Thesurveyspecificationswere:

SurveyDateOctober2009

SampleSize 48

Respondents 39

ResponseRate 81%

CustomisedStatements N/A

Method Online

ConfidenceLevel 80%

MarginofError 5%

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ResultsOverviewTheGreatPlacetoWork InstituteworkedwithyourorganisationtoimplementtheGreatPlacetoWork TrustIndex

Survey. The Trust Index measured employees perception of the quality of their workplace relationships withmanagement,with their jobs, andwithotheremployees.The followinggraphshowsyourorganisation survey responsepatternforallofthedimensionsoftheGreatPlacetoWork Model.

CREDIBILITY measures the extent to which employeesseemanagementascredible (believable, trustworthy),byassessing employees perceptions of managementscommunicationpractices,competenceandintegrity.

RESPECT measures the extent to which employees feelrespected by management, by assessing the levels ofsupport, collaboration and caring employees seeexpressedthroughmanagement'sactionstowardthem.

FAIRNESS measurestheextenttowhichemployeesfeelthat management practices are fair, by assessing theequity, impartiality,and justiceemployeesperceive intheworkplace.

PRIDE measuresemployees senseofprideintheirwork,byassessingthefeelingsemployeeshavetowardtheirjobs,teamorworkgroupandthecompany.

CAMARADERIE measures employees sense ofcamaraderieintheworkplace,byassessingthequalityofthe intimacy, hospitality, and community within theworkplace.

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YourTrustIndex Scores

86%

90%

89%

82%

83%

87%CREDIBILITY

RESPECT

FAIRNESS

PRIDE

CAMARADERIE

AVERAGE


Howyoucanimprove

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Leadership

Communication

Diversity&Equality

Wellbeing&WorkLifeBalance

Empowerment&Recognition

TeamWorking

Camaraderie&SocialEnvironment

Pay,Benefits&Resources

ImpactonEnvironment&Society

PrideinRoleandtheOrganisation

TrainingandDevelopment

TrustIndex

KeyAreas

8

KeyTrustIndex Areas


72%

87%

91%

81%

95%

90%

86%

83%

86%

88%

85%Leadership

Communication

Diversity&Equality

Wellbeing&worklifebalance

Impactonenvironment&society

Prideinrole&theorganisation

Training&development


Camaraderie&socialenvironment

Teamworking

Pay,benefits&resources

%PositiveResponse

KeyTrustIndex Areas

UKs200950Best

Workplaces

81%

80%

85%

82%

84%

81%

80%

79%

86%

83%

71%

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HowYouCanImprove

Leadership

Communication

Diversity&Equality

Wellbeing&WorkLifeBalance

ImpactonEnvironment&Society

Managements ability to convey that they possess a clear view of where theOrganisation is going directly impacts employees confidence in the future of thebusiness.Employeesliketoknowtheyareworkingtowardsagoalandtotrustthatleadershiphastheskillstotakethemthere.Reliable,honestandethicalbehaviouristhecornerstoneofintegrityandisessentialtopromotingtrust intheworkplace.

Management creates a sense of justice by treating people fairly regardless ofpersonal characteristics. Justice is an essential element in creating a level playingfield,motivatingstafftofeeleachpersoncansucceedonthebasisofhis/hermeritsandencouragingteamworkandcooperation.

Managersdemonstratecaringbyprovidingasafeandhealthyworkingenvironmentand by showing an interest in peoples personal lives. Caring managers are alsoawareoftheimpactthatworkhasonemployees personallives.

Employees whofeelgoodaboutthewaysinwhichanorganisationcontributestothecommunityareproudofitsimpactonpeople'slivesoutsideoftheworkplacewhichinturncreatesastrongersenseofcommitmentamongstaworkforce.

PrideinRole&theOrganisationPeople'sprideintheirassociationwiththeorganizationanditspublicimagecomefromthereputationofthefirmwithinitsindustryorserviceareas,itsabilitytomeetclientneeds,anditscommitmenttobeofservicetothecommunitiesinwhichitislocated.

Good communication skills invite twowaydialogue. Managers are both clear andinformativeintheinformationtheyvolunteer;andtheyareaccessibletoemployees,affording them the opportunity to begin conversations about the information theymightneedorwanttoshare.

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Asenseofcommunitydevelopsingreatworkplaceswhereallemployeesrecognisethat they are participants in a truly unique organisation. This deeper sense ofcommunity isevident inemployees' confidence thatotherswill help themoutnomattertheissueorconcern.

A sense of equity is conveyed through balanced treatment of all people in thedistributionofintangibleandtangiblerewards. Whenemployersensurethatpeoplefeel they are remunerated fairly, it demonstrates the fundamental worth theorganizationassignstoeachindividual, theircommitmenttotreatingpeoplefairly,and the value the company places on peoples contributions to the organizationssuccess.

Support for employee endeavour to develop professionally shows respect forpeoplesprofessionalworthanditcultivatesanengaged,dedicated,andwelltrainedstaff.This encouragesemployees to recognize the importance of their jobs and tofeelthatmanagementisinvestedintheirabilitytoaccomplishtheirwork.

Managers display their competence by providing direction to employees andavoidingmicromanagementandthusconveytheirconfidenceinemployees abilitiestogettheirworkdone.Collaborationbetweenemployeesandmanagementrequiresmanagements active pursuit of suggestions and ideas. This provides avenuesthrough which to solicit a wealth of beneficial information and encouragesemployeestofeelmoreengagedintheirworkandattachedtoits outcome.

Fosteringfeelingsofhospitalityandintimacy,andunderscoring theimportanceofasense of community in the workplace all contribute to employees developingrelationships, cooperating with others, and enjoying their work. The teamwork,cooperation and commitment that is a byproduct of camaraderie positively affectquality,productivity,profitability,andemployees morale.


TeamWorking

Camaraderie&SocialEnvironment

Pay,Benefits&Resources

TrainingandDevelopment

HowYouCanImprove

11


UKs50BestWorkplaces

Mapledown School

Benchmark and Gap Analysis ComparativeAnalysis

The competitive positioning chart shows your practice and performance compared against the overallorganisationandtheUKsBestWorkplaces.Thedatahelpsyouunderstandtheorganisationscurrentpositionintermsofthelevelstrust,prideandcamaraderiewithintheworkplaceandtheeffectivenessofpracticesandpoliciesrelativetothispeergroup.

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85%81%81%80%82%2009UKs50Best

Workplaces

90%89%82%83%87%Mapledown School

CamaraderiePrideFairnessRespectCredibility

30%

40%

50%

60%

70%

80%

90%

Credibility

Respect

FairnessPride

Camaraderie

TrustIndexSurveyResults


Benchmark and Gap Analysis OverallPerformanceThedegreetowhichemployeesbelievetheircompanyisa greatplacetoworkreflectstheiroverallsenseofthequalityoftherelationshipstheyexperienceintheworkplace.ThisisaffectedbythelevelsofCredibility,RespectandFairnessthatemployeesexperience,thePridetheyhaveintheirworkandassociationwiththeorganisation,andtheCamaraderiethattheyexperiencewithotheremployees.

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92%

85%

MapledownSchool 2009Best50Workplaces

TakingeverythingintoaccountIwouldsaythisisagreatplacetowork.


Yourorganisations datawasanalyzedwithintheframeworkoftheGreatPlacetoWork Model.TheGreatPlacetoWork

Model isbasedonthedefinitionofagreatplacetowork asoneinwhichyoutrustthepeopleyouwork for,havepride inwhatyoudo,andenjoythepeopleyouworkwith. Thisdefinitionimpliesthattheheartofgreatworkplacesisinthequalityofthe relationships that exist there and identifies the workplace as composed of three interconnected relationships asrepresentedbythefivedimensionsoftheModel.Theserelationshipsandtheirrelateddimensionsare:

betweenemployeesandmanagement(Credibility,Respect,andFairness); betweenemployeesandtheirjobs/company(Pride)and betweenemployeesandotheremployees(Camaraderie).

Our employee survey instrument, the Trust Index, measures the extent to which a company is considered to be a greatworkplaceby itsemployees. TheGreatPlace toWork Trust Index isanemployee survey tool thatmeasures the level oftrust, pride, and camaraderie within your workplace. By gathering qualitative and quantitative data on the employeesperceptionoftheirworkexperience,thesurveyprovidesessentialinformationthatenablesorganisationstounderstandhowtoimprovetheirworkplaceenvironment.

Eachofthe63GreatPlacetoWork TrustIndex statementsaskedofemployeesreflectsaspecificaspectofour Model andfits intooneof the fivedimensions that comprise the structure of theGreatPlace toWork Model.Participantswerealsoasked toprovidewrittencomments in response to twoopenendedquestionat theendof thesurvey. See theTrust IndexSurveyintheappendix.

Respondentswereinstructedtoanswerallstatementsastheyapplytotheirworkplaceusingthefollowingfiveresponseoptions:

1= Almostalwaysuntrue2= Oftenuntrue3= Sometimesuntrue/sometimestrue4= Oftentrue5= Almostalwaystrue

Methodology

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AnyCompanyCanCreateaGreatWorkplaceOurMissionistoHelpYouDoIt

THEGREATPLACETOWORK INSTITUTENETWORKEUROPEUKIFRANCE|GERMANY|SPAIN|ITALY|PORTUGAL|NETHERLANDSI BELGIUMIGREECEINORWAYISWEDENIDENMARKIFINLANDIIRELANDIAUSTRIAISWITZERLAND

The Great Place toWork Institute is a global research and management consultancy with expertise on workplacetransformationandapresenceinfortycountriesworldwide.TheInstituteisacommercialorganisationwithasocialmission tobettersocietybyhelpingorganisationstotransformtheirworkplaces.WearebestknownforourglobalBestWorkplacesProgramme, which deliver national and sectorspecific rankings of BestWorkplaces and Companies in conjunction withprestigiousmedia partners such as the Fortune in over 40 countries across the globe. The Institute brings together theexpertise,methodologicalrigour,andproprietarytoolsthatcan helpyouturnyourworkplaceenvironmentintoapowerfulsourceofcompetitiveadvantage.

GreatPlacetoWork InstituteUKMalvernHouse MeridianGate 199MarshWall LondonE149YTTel: +44(0)8706088780Fax: +44(0)8706088779Email: [email protected]: www.greatplacetowork.co.uk

Documents

2010_Trust IndexC Scorecard Report _MAPLEDOWN