2010 Qts Logistics Introduction

QTS Logistics A Kuehne + Nagel Company

KN Hotel Logistics Global Freight Management and Logistics Solutions for the Luxury Hospitality Industry


Worldwide Network - 830 locations in more than 100 countries

Integrated Service Portfolio - 54,000 employees

Over 65 million Square Feet Warehousing Space

No Dependency on Agents

The Global Logistics Network


Market PositionGlobal No. 1 in Seafreight

Market leader 2,50 Mio. TEU in 2009 Strong partnerships with preferred carriers LCL and Buyers Consolidation

Global Top 4 in Airfreight Cargo 2000 Phase II certified (first mover!) Well positioned in the top league Strong partnerships with preferred airlines

Global Top 3 in Contract Logistics Global infrastructure for true global contract logistics coverage Dedicated & shared warehousing, distribution management Transportation management solutions

Continuous Development of Overland Operations Focus on LTL & FTL business Customized network control and optimization


KN Hotel Logistics - Who we are? KN Hotel Logistics is a special services division of Kuehne + Nagel.

We design, develop and execute turn key solutions for luxury hotel and casino opening projects and refurbishments.

We provide sophisticated replenishment services to the global hotel industry.

Our team of highly qualified logistics experts comes from around the world.

As a leading global logistics provider KN Hotel Logistics delivers one of the broadest service ranges in the industry

In 2009, several thousand luxury guest rooms have been installed by KN Hotel Logistics in 9 different countries!

Kuehne + Nagel leads – others follow!


Vision StatementOur vision is to be the leading service provider in the luxury hotel and casino supply industry! A global team of hotel logistics specialists provide clients with integrated supply chain solutions. We are the firm that focuses exclusively on this market niche and we serve it better than any other firm with the most comprehensive product portfolio.

We intend to be a standout in our market as the most professionally operated firm. We will ensure our customers that they have made the right choice working with Kuehne + Nagel by delivering consistent, reliable and high quality service.

Mission StatementWe deliver comprehensive global FF&E, OS&E and GS&E solutions for the hospitality & gaming industry. Our customers trust and believe in us because we fully understand their needs, offering unparalleled service & expertise.


KN Hotel Logistics Network

185 logistics experts servicing the luxury hospitality industry in 17 locations!

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Product Portfolio

Pre-opening

FF&E for hotel openings and refurbishments OS&E for hotel openings GS&E for casino operators

Post-opening

Guest amenity programs Brand standard roll outs Uniform programs

Our product portfolio responds to the following challenges of the luxury hospitality industry:

Pre-opening Solutions


FF&E for Hotel Openings and Refurbishing Projects Study customs regulations / forecast duties and taxes and logistical site survey

Project management including comprehensive management reporting

Freight collection worldwide and cargo consolidation

Transportation to destination country by sea, air and overland

Vendor management and cargo tracking & tracing (KN Login)

Import and export customs clearance

Warehousing, inventory management, delivery to site

Room delivery, unpacking, and placement

Furniture and art installation

Transport insurance

Recycling and carbon footprint study



FF&E Installations

Included services are:

Non-Hardwire Lights & Fixtures

Case goods and loose furniture

Cutting & Scribing

Artwork

Safes and mini bars

Bathroom accessories

Linen & terry items

TV’s and electronic components

Excluded: Carpeting, hard wire lighting, plumbing, drapery and curtains, wall covering & fabric panels

It is probably easier to list the services we do not offer! We have a proven ability to save money by decreasing installation time and by foreseeing potential job site problems. It is not what we do but how we do it!



We manage the complex process from planning process on FF&E and OS&E. We design transportation models, assists with the freight budget, plan supply chain models with cost-effective operational plans, and leverages complex consolidation opportunities. Some of the services delivered are:

Study customs regulations / forecast duties and taxes and logistical site survey

Project management incl. comprehensive management reporting

Freight collection worldwide and cargo consolidation

Transportation to destination country by sea, air and overland

Vendor management and cargo tracking & tracing

Import and export customs clearance

Project warehousing and delivery to site

Hotbox service

Transport insurance

OS&E for Hotel Opening Projects



Work area (desk top, drawer)

Bathroom (vanity and shower)

Nutrition center and mini bar

Night table

Bedding

Entertainment area

Seating area

Hotbox Service

Full coordination of all OS&E from cargo collection in origin until timely positioning of all items at its right place in the guest room. A dedicated box includes OS&E for each individual guest room. Hotbox service saves you time and manpower. Greatest attention to detail will result in fast room availability. Typical Hotbox categories are:

Room 407Stationery TrayLetterhead 3Letter Envelope 3Guest Questionnaire 1Envelope for Guest Questionnaire 1Postcard 3Communications Cover Sheet 3Take me home card 1Jogging Map 1Ballpen 1Paper Clips 5Rubber Eraser 1Rubber Band 1Highlighter (yellow or green) with hotel Logo 1Small Stapler 1Box of Staple Wires 1Post It (with Hotel Logo) 1USB Cable 1Broadband Cable 1Broadband Cable Bag 1Total items 31



GS&E for Casino Openings Integrated solutions for electronic gaming machines, table gaming and sports betting terminals

Whether EEPROM, PTS, TITO or RBP - we provide fast and efficient door to door transportation, including customs clearance at destination. Our performance guarantee of a maximum transit time of 72 hours is available for all major lanes in this trade.

In Las Vegas, Macau, and Singapore we offer local warehousing services available seven days a week!

Video slots

Multi games

Hybrid multi games

Video poker

Multiplayer systems

Reel mechanism

Hopper

Ticket printer

EEPROM: electrically erasable programmable read-only memory / PTS: player tracking system / TITO: ticket in / ticket out / RBP: rapid bonus progressive

Post-opening Solutions


Reduction of freight costs

Reduction of administrative costs

Reduction of lead times

Improved visibility results in better planning

Reduction of NOOS (never out of stock)

Global Amenity Programs

We ensure that all guest amenities are consistently available to hotels, spas and cruise ships across the globe. Our solutions are customizable and range from replenishment via centralized warehouses to comprehensive world wide supply chain coordination. Our dedicated amenity replenishment centers are located in Hanover, Dubai, Sydney, Munich, Birmingham and Hong Kong. We service almost hundreds of properties every day!

Our customers place their orders conveniently via a local call center or via our online hospitality e-procurement platform at www.shopamenities.com.

These are the main benefits to our clients:



Brand Standard Roll Out

A fast roll out of corporate brand standards is imperative for every successful product launch.

We will design the supply chain according to the individual needs of our clients bearing in mind the trade off between freight cost and product availability.

Programs range from sophisticated DDP deliveries globally or regionally for:

Electronics

Terry and linen

Cosmetics and amenities

Marketing collateral

Printed matter

Signage



Casino Equipment ReplenishmentIntegrated freight management of all electronic gaming and table gaming equipment from your suppliers door to safe positioning inside the casino. Guaranteed lead times of 1 to 3 days globally with KN Express including performance guarantee!

24 hours replenishment services of casino consumables such as paper tickets, table mats, cards & dice as well as maintenance services of electronic gaming machines (available in Las Vegas and Macau).


04/12/23

Hotel Logistics InsuranceCargo Insurance including:

Freight Management from Door to Door

Storage at Consolidation Points

International Transport

Project Warehouse for 6 Months

Installation

High Limit:

US $1,000,000 per Conveyance

US $350,000.00 per Container / Trailer

Deductible:

US $300.00 on New Furniture

US $900.00 on Used Furniture

Deductable is paid on each claim for damage or loss

Premium (Example):

Worldwide to USA: $0.95 per $100.00

Preopening Solutions









Thank you for considering

QTS Logistics Inc.

For additional information please visit us at www.kuehne-nagel.com

Documents

2010 Qts Logistics Introduction