2010 MVLE Annual Report

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tilizing best business practice



MVLE 2010 Annual

April Pinch-KeelerPresident

Joe ApaChairman of the Board

Our Mission To create futures one person at a time for

people with disabiliti es through employment and support services.

Our Vision Utilizing best business practices, MVLE

will encourage personal and professional growth for people li ving with disabilit ies.

Our Values MVLE’s values are: Respect, Opportunity,

Success, Diversity, and Integrity.

Letter from the President and Chairman eveloping new business opportunities in a time of economic distress is challenging, but our remarkable staff, Board

Directors and I continue to leverage our strengths and develop new opportunities for the people we are privileged to

rve. We are dedicated to implementing and seeking innovative ways to partner with community businesses, undertake

w economic business opportunities, and manage with a strategic agenda. We continually examine ways to provide

w services and build partnerships such as expanding our Good Scents TM line and our admittance into the Department

Defense’s Mentor Protégé Program. An exciting new partnership with the Defense Contract Management Agency and

orthrop Grumman Corporation will better serve America’s “War Fighter” while providing economic opportunities for people

th significant disabilities.

m pleased to showcase how MVLE is using its decades of experience to give individuals the life they deserve. On the

lowing pages you will read personal stories of achievement that show how we connect our resources and capabilities

th partner organizations to benefit both the individual and local businesses. The remarkable individuals we serve

lebrate their strengths, enjoy the sense of purpose their work provides, and prove a powerful example of their worth and

uality to all those they encounter.

dividuals with disabilities are real people, doing real work with proven skill and ability. During 2010, MVLE continued to

ove that individuals with intellectual disabilities demonstrate hard work, great effort, perseverance, and teamwork. With

ch success story, we dispel preconceived notions and showcase their remarkable capabilities and the sweeping impact

ey have on their own lives, the businesses they serve, as well as the employees and clients they interact with.

we move into our fourth decade, everyone at MVLE is dedicated to closing the gap and seizing opportunities that

ow individuals with disabilities to live a fulfilling life. It is a bold vision, but by engaging families, businesses, staff, and

ost importantly, individuals with disabilities, this organization will accomplish its mission. I look forward to the future of this

ganization and of the individuals we proudly serve.



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6. Hosted first successful wine tasting event at “Farmersand Fishers” restaurant in Washington, D.C.

7. Expanded Good Scents TM scented floral product lineto include corporate gifts and products for weddingsand special events.

8. Recruited 162 volunteers, and performed over 1,858hours of valuable services for MVLE. In addition, thevolunteer program created a new wellness program for

MVLE consumers.

Rehabilitation Accomplishments 1. Increased our ability to provide quality rehabilitative

services to over 300 individuals with disabilities

attending MVLE by outsourcing all therapy and nursing

services.

2. Purchased two new vans through a KOVAR grant

doubling our ability to provide community outings that

enrich the lives of individuals with disabilities.

3. Purchased state-of-the-art LiteGait standing weight

support harness system with a KOVAR grant to enable

individuals with severe mobility restrictions to safely

walk and exercise using a treadmill, thereby affording

health benefits and improving mobility.

4. Ten more individuals with disabilities employed at new

locations in Washington, D.C.

5. Potpourri production expanded to Springfield and

Chantilly so that all three MVLE locations now provide

one-step task jobs employing more than 40 individuals

with multiple disabilities.

6. Completed the national CARF accreditation and

received a 3-year certification and recognition for two

exemplary practice areas: The Silent Whistle System

and the Wounded Warrior Project development

program.

HR Accomplishments New three-year strategic plan and strategy implementation

plan for FY2011-FY2013.

Realignment of MVLE’s human resources, accounting, and

administration functions is supporting organizational growth

while creating an increased people-centered focus.

85% Employee satisfaction rate indicating MVLE offers

attractive and satisfying work conditions for its 165

employees.

90% MVLE business customer satisfaction rate by involving

frontline supervisors with the implementation of responsive

customer service emphasizing problem solving, efficiency,and effectiveness.

30% Reduction of the application review process time

by streamlining interviews, observations and the intake

process. Not only is MVLE able to make hires in less

time, but they have created an applicant database for

upcoming positions.

Business Development Accomplishments Acceptance into the U.S. Department of Defense’s Mentor/ Protégé Program under the Defense Contract ManagementAgency. Northrop Grumman Corporation is MVLE’s mentorand played a critical role in helping MVLE become thefirst AbilityOne agency in the country to be a part of thisprestigious program.

Partnership with Fibertek, Incorporated, a leading producerof lasers and electro-optic systems for the military andaerospace industry leading to employment opportunitieswith the U.S. Army.

Improved quality and efficiencies through implementing astate-of-the-art quality control system in federal contract

sites.

Partnership with the “Wounded Warrior Project” to developemployment opportunities for wounded military servicemenand women at MVLE.

Successful website launch with over 3,300 hits in the firstfour months of operation.

MVLE is awarded the



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The Diligent Workforce Heather Babiarz, Worldgate Sport and Health Club Director of

Member Services and Housekeeping, describes Christopher,

Yoon, Zeke, Kareem, David, Katin, Ross, and Steven as a

“dynamic group” with “remarkable people.” She further describes

hem as “adaptable, reliable and so very pleasant to work with.”

To read the letter that Ms. Babiarz sent one would never guess

hat this eight-person crew has multiple disabilities, with some

unable to express themselves other than using gestures.

Twice weekly for the past 5 years, this MVLE crew has

provided detailed cleaning of the three-level 116,000 square

feet Worldgate Sport and Health Club in Herndon, Virginia.

Over the years, crew members have honed their teamwork

and skills earning responsibility for almost all areas of the club.

Their duties include cleaning the floor-to-ceiling glass of the

four racquetball and 4 squash courts; sanitizing and wiping

down the yoga mats and then re-rolling and organizing them;

wiping down strength equipment and hand weights; dusting and

rash removal. Worldgate’s Ms. Babiarz describes the crew as

working with “diligence.”

Worldgate also appreciates the patience and reliability the entire

eam demonstrates when areas to be cleaned are occupied by

patrons and the team must readjust their schedule. The club “would

not be as clean and well-kept if it were not for the MVLE team.” In

addition, Ms. Babiarz hopes this “partnership lasts a lifetime.”

Throughout the Washington D.C. area, partnerships with

community businesses are providing successful employment

opportunities for individuals with disabilities. Worldgate Sport

and Health is supporting cultural change by enabling their

patrons, staff, and other businesses to recognize the excellence

his crew brings to their work instead of their disabilities. Of

equal importance, each member of the team is a successful

and valued member of their community.



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Dream Journey Glenda is a 28-year veteran of MVLE’s production and bulk

mail services and co-chair of Our Voices Count, a self-advocacy

council comprised of individuals with life-long disabilities

receiving services from MVLE. Early in her life, Glenda

envisioned a future that was very different from her reality. Her

vision was to be independent and living on her own.

Cerebral palsy limits Glenda’s fine and gross motor skills and

requires her to use a wheelchair; she is also legally blind.

Glenda grew up in an era when individuals with disabilitieshad limited access to community education and services. Her

education ended after the 2nd grade and she spent the next

30+ years languishing at home. However, Glenda says her

biggest challenge was “the barrier created by people” who

assumed she was also intellectually disabled. The difficulty was

magnified as most people surrounding her assumed her goals

were unattainable. Despite these assumptions and many other

challenges she faced, including breast cancer, she pressed on.

Glenda realized her vision with tremendous perseverance along

with community services, family, and MVLE. Glenda’s sister,

along with home health care assistants have enable her to live

ndependently in her own apartment. She is an experienced

and valued employee of MVLE’s bulk mail services and people

everywhere are drawn to her ready smile and positive attitude.

However, she is still pursuing more.

Glenda’s vision for the future includes a desire for more work

and a bigger paycheck to provide her with greater discretionary

ncome- she likes to shop, but only if she has the money. She

also aspires to write an autobiography to help people with

disabilities and their families understand such challenges

and how to create a vision for themselves beyond everyone’s

assumptions…including their own.



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More than Just a Job Sally Wiltsie celebrated her 25th anniversary working at

Springfield Country Club this past March as an MVLE client.

After graduating from Accotink Academy Special Education

program in 1983, Sally transitioned into MVLE where she

received work adjustment and travel training. Her ability to

perform quality work resulted in her competitive employment at

he Springfield Country Club.

As a dining room attendant, Sally sets tables for lunch, clears

he tables, refills coffee and tea, empties trash, and removes

inens part-time Monday through Friday. Not only are Sally’s

hands working to bus tables, but her heart is also working as

she welcomes each club member by name.

Sally has remained a constant for the club and enjoys the

distinct honor of being their most senior employee. She is

committed to her work and loves her job. Club staff is supportive

of Sally and appreciate her. She is very proud to work at the

Springfield Country Club with club employees, management

and the Board of Directors. “We think she is prefect for the job

and wouldn’t trade her for anything.” says Megan Napier, an

employee at the club.

MVLE Employment Counselors continue to support both Sally

and her employer so that her intellectual disability does not

prevent her from being a skillful employee. Over the past 25

years, Sally has displayed a strong and loyal work ethic with

exceptional service. Sally not only performs essential functions,

but also warmly acknowledges members and employees

providing added value for the club and its membership.

MVLE 2010 Annual



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A Model for Us All What is a meaningful life? When asked that question we

may think of our families, communities, our most important

relationships, and even social challenges that inspire us. It is

rare that we think of work yet so much of our day-to-day lives

are devoted to our jobs. For many, work is a paycheck,

a struggle, or just a job. Not for Keith Yambaka.

Keith entered employment in 2004 after graduating from a

special education program in Maryland. His very first job was

with a supervised worksite at Rehabilitation Opportunity Inc.

Keith gained skills and experience in rolling posters, labeling,

and collating. But soon his abilities and hard work prepared him

o make a change. Keith’s fellow workers and supervisors saw

his drive and his desire to do and learn more.

Keith’s motivation and determination enabled him to successfully

ransition from ROI’s supervised worksite to MVLE’s competitive

worksite at Walter Reed Medical Center in the fall of 2005. With

he help of his Employment Consultant he learned how to take

public transportation, and then worked with the supervisors

at MVLE to learn his duties with a positive attitude and desire

for success.

Keith is a model employee at MVLE. He is trustworthy and

always performs his tasks independently. He is currently

responsible for trash collection, mopping the stairwells,

vacuuming designated offices, cleaning bathrooms and cleaning

he WRMC plumbing store. After these tasks are complete he

arrives at the MVLE site at WRMC to sweep the floors. He is

proud to serve MVLE with his skills and training and is enjoying

his meaningful life by working hard as a valuable member of the

WRMC custodial crew.

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MVLE is continually expanding the product line and seeking

new customer markets. This year in addition to our popular

potpourri; innovative products such as scented shoe fresheners,

envelope sachets, and the Floral Décor line have been added.

Good Scents TM also provides commercial and corporate

businesses a low-cost alternative floral decoration for lobbies,

offices, and events. As a participant in the Department of

Defense’s Mentor Protégé Program we are now starting tosell into the corporate market. On the retail level, our products

continue to be successfully sold at Whole Foods and Giant

grocery stores.

Good Scents TM is a progressive venture that is building sales

volume, increasing work opportunities regardless of disability

level, recycling goods, and cheerfully serving the customers

who purchase and enjoy our products.

Potpourri, Purpose,and Paychecks

on entering the scented floral product area there are vibrant

ors and the wonderful scents of vanilla, pumpkin, apple

d lavender. The energy and enthusiasm of the employees is

most tangible. Their work is very purposeful; some carefully

oop petals and pour them into small fabric bags, others close

bags and attach a bow with the Scented Florals product tag.

ented Florals production begins at our Boston Boulevard

ation where donated flowers from area supermarkets are

ivered. The flowers are then dried into piles of colorful

als used for making a variety of Good Scents TM products.

Chantilly, the materials are packaged into all types of

pourri, fabric sachets and shoe fresheners. Production at

lerton Street focuses on creating envelope sachets. As Good

ents continues to grow it is creating more opportunities for

ividuals at all three MVLE locations.

s new division of MVLE is striving to provide meaningful

d enjoyable work for individuals without regard to their level

disability. Judging by the zeal displayed by our employees

are achieving that goal. When the Chantilly Good Scents TM

w was asked about their work they readily volunteered this

s “the best job ever.” They are building friendships within a

m of co-workers while they create valuable products. One

d this was their “dream job” while another said they never

nted a different job. Their passion and pride shows in both

ir high-quality work and their goals. The advice they had for

ers wanting to work was “enjoy the paycheck.” They were

n asked “So what’s the goal after you have landed the best

ever?” “Make even more money!” they enthusiastically

ponded.

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MVLE Lines of Business • Comprehensive Mailroom Services & Web-based Fulfillment

• Secure Document Management Scanning & Document Destruction

• Janitorial-Custodial

• Rehabilitation Services-Vocational Employment-Day Support

• Good Scents TM Potpourri-scented Floral Products

• Employment Solutions to the Community Businesses:

Car Detailing

Food Service

Flyer & Neighborhood Newsletter Delivery

Fulfillment

Housekeeping Services

Property Monitor

Warehouse Services

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Demographic StatistiMale

Female: 36%

Gender

Demographic Statisti

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Financial Number of Individuals served 580



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MVLE’s President and VP’s

April Pinch-Keeler President, CEO

Kenan Aden Senior Vice PresidentProgram Services

Ken Rush Vice PresidentBusiness Contracts and Development

Samantha DiCola Vice PresidentAdministration

Joseph Apa ChairpersonSenior Partner, The Capital Group

Committees: Executive, Finance, Business Development

Gay Shane Vice ChairpersonDirector, Global Security/FSO NES Associates, LLC

Committees: Executive, Performance Development

Mark Beerthuis SecretaryUS Army-Retired

Committees: Executive, Board Governance

Gary Bojes, PhD TreasurerSr. Level Program & Policy Advisor, Rural

Development Utilities Program, US Dept. of Agriculture

Committees: Executive, Finance

B. Frank Doe Past Chair

Financial Planner, Frank & Darby Do

Committees: Finance, Audit

James E. Smith JS Associates

Owner and Principal Consultant

Committees: Business Development and HR

Amber Walsh BSW,QMHP

John Pellegrin, Esq Law Ofces of John D P ellefrin, P.C.

Committee: Business Development

Carl Ericson Communications Consultant

Committees: Legislative

Brittany Wismer Assistant Vice President of Sales

Congressional Bank

Committee: Business Development

Karen Roberson Realtor/Parent

Committees: Legislative, Business Developmentt

Scott Mendelson Principal, Edge Commercial

Committees: B usiness Development

Paul Seigle Market Risk Analyst-PES

Committees: Performance Development, Board Go

Ken Hansen U.S. Census Bureau-Retired

Committees: Audit, Performance Development

Robert A. James Attorney

Bryant Miller Olive

James Walsh Client Manager, Bank of America Merrill Lynch

Committees: Audit, Performance Development

MVLE Board Members



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MVLE is an equal opportunity employer.

MVLE is a 501(c)3 not-for-profit organization.

Center Based Services

7405 Boston BoulevardSpringeld, Virginia 22153

(703) 569-4686(703) 569-3932 Fax(703) 569-1690 TTY

Corporate Headquarters

7420 Fullerton Road, Suite 110Springeld, Virginia 22153

(703) 569-3900(703) 569-3932 Fax(703) 569-1690 TTY

Center Based Services

3855 Centerview Drive, Suite 100Chantilly, Virginia 20151

(703) 796-9602(703) 796-9615 Fax(703) 569-1690 TTY

Documents

2010 MVLE Annual Report