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50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Average Satisfaction Level
50%
60%
70%
80%
90%
100%
Freshman
AverageSatisfactionLevel
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel comfortable and at home in my room.
88%
90%
92%
94%
96%
98%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel safe and secure inside my building.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel safe and secure walking to and from my residence hall.
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel comfortable living on my floor/wing.
(Prior to 2003: "There is a feeling of unity and cohesion on my floor.)
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
There is a feeling of community in my residence hall.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I am able to study in my room during the school week.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Overall, I am satisfied with the living conditions in my residence hall.
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Residence Hall living has enhanced my university experience.
(Prior to 1999 "university experience" was "academic experience.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Service provided by the front desk staff in my residence hall is helpful and friendly.
(After 2001 responses are the average of DAY and NIGHT questions.)
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Service in the Res. Life, Housing & Food Service office is efficient and helpful.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel the staff in the Downunder Café is helpful and friendly.
(Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food service operations.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel the staff in retail food operations is helpful and friendly.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Hallways and lobby areas are cleaned adequately.
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Bathrooms are cleaned adequately.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Service requests for my room are handled efficiently and effectively.
(Prior to 2003 the question was, "Building maintenance service in my hall is efficient and effective.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 07 08
I am satisfied with my RA's job performance.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel comfortable approaching my Resident Director with a question or concern.
Yes, Iknow whomy RD is.No, I don'tknow whomy RD is.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
My RA is sufficiently visible and available. (Prior to 2003 "visible and available" was "available.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
My RA is concerned about my welfare.
40%
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
The Residence Hall Association (RHA) and Hall Council represent my interests well.
(After 2002 response is the average of RHA and Hall Council responses. Prior to 1999 "RHA and Hall Council" was "Programming Board.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
The policies and procedures are upheld consistently on my floor.
(Prior to 2003 "upheld consistently" was "enforced fairly.")
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Adequate opportunities exist to attend social activities in my hall.
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Adequate opportunities exist to attend educational programs in my hall.
(Prior to 1998 "educational program" was "academic activities.")
20%
30%
40%
50%
60%
70%
80%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Food quality in the Downunder Cafe meets my expectations.
(Prior to 2003 "the Downunder Cafe" was "Crossroads" and prior to 2000 "Crossroads" was "food service operations.")
30%
40%
50%
60%
70%
80%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
The hours of the Downunder Café/ D-C Store meet my needs.
(Prior to 2003: "Crossroads is open when I want it to be.")
30%
40%
50%
60%
70%
80%
90%
'03 '04 '05 '06 '07 '08 '09
How satisfied are you with the availability of vegan/vegetarian options in the DC?
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Retail food quality meets my expectations.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Options for use of FoodBucks meet my needs.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Lobby, TV, and study areas are furnished adequately.
60%
70%
80%
90%
100%
'00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Computer connectivity in my room meets my needs.
(Prior to 2003 "Computer connectivity" was "Computer labs and/or computer connectivity.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
My RA is sufficiently visible and available.
(Prior to 2003 "visible and available" was "available.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
My RA is concerned about my welfare.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I am satisfied with my RA's job performance.
88%
90%
92%
94%
96%
98%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel safe and secure inside my building.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
The policies and procedures are upheld consistently on my floor.
(Prior to 2003 "upheld consistently" was "enforced fairly.")
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Hallways and lobby areas are cleaned adequately.
40%
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
The Residence Hall Association (RHA) and Hall Council represent my interests well.
(After 2002 response is the average of RHA and Hall Council responses. Prior to 1999 "RHA and Hall Council" was "Programming Board.")
30%
40%
50%
60%
70%
80%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
The hours of the Downunder Café/ D-C Store meet my needs.
(Prior to 2003: "Crossroads is open when I want it to be.")
30%
40%
50%
60%
70%
80%
90%
'03 '04 '05 '06 '07 '08 '09
How satisfied are you with the availability of vegan/vegetarian options in the DC?
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Adequate opportunities exist to attend educational programs in my hall.
(Prior to 1998 "educational program" was "academic activities.")
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
I feel comfortable living on my floor/wing.
(Prior to 2003: "There is a feeling of unity and cohesion on my floor.)
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Service in the Res. Life, Housing & Food Service office is efficient and helpful.
50%
60%
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
There is a feeling of community in my residence hall.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Options for use of FoodBucks meet my needs.
70%
80%
90%
100%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Retail food quality meets my expectations.
60%
70%
80%
90%
100%
'00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Computer connectivity in my room meets my needs.
(Prior to 2003 "Computer connectivity" was "Computer labs and/or computer connectivity.")
0%
10%
20%
30%
40%
50%
60%
70%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Male
Female
0%
10%
20%
30%
40%
50%
60%
70%
80%
'96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Freshman
Sophomore
Junior
Senior
Grad/Prof/Other
0%
10%
20%
30%
40%
50%
60%
70%
80%
'99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
African American/Black
Asian American/Asian
European American/White
Latino American/Hispanic
Native American
Pacific Islander
Multi Racial
Other
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
'99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Heterosexual
Gay/Lesbian/Bi-Sexual
No Response
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
'03
'04
'05
'06
'07
'08
'09
Physical Disability
LearningDisability/AttentionDeficit Disorder
PsychologicalDisability
No Disabilities
0%
10%
20%
30%
40%
50%
60%
70%
'03 '04 '05 '06 '07 '08 '09
Strong Religious Beliefs
No Strong ReligiousBeliefs
No Response
40%
45%
50%
55%
60%
'00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Involved in Campus Organizations
