The HEIDENHAIN Service keeps you informed! Edition 04 – 2009

SERVICE

The HEIDENHAIN Service – You may count on us! + Service Concept for METRONICS,

ACU-RITE and ANILAM Products

+ Your Contact to the Service

+ New HEIDENHAIN Subsidiary in India

www.heidenhain.de

Service Concept for METRONICS, ACU-RITE and ANILAM Products

As of July 01, 2009 HEIDENHAIN has taken over all service activities of ACU-RITE, METRONICS and ANILAM.

ACU-RITE has already been part of the HEIDENHAIN Group since 1985. ACU-RITE products are still on sale under the name of ACU-RITE. Sales of ACU-RITE products as well as all services will be effected using the HEIDENHAIN sales channels.

METRONICS has been part of the HEIDENHAIN Group since 1986. As of July 01, 2009 METRONICS digital readouts and interface cards have received HEIDENHAIN product names and were integrated into the HEIDENHAIN sales program. In the future, the HEIDENHAIN sales and service organization will take responsibility for selling and servicing the products of METRONICS worldwide.

Services for ACU-RITE products: • Repairs of digital readouts and linear encoders. DROs: VUE, DRO200S, DRO300S, Radial, DRO100S, DRO200T, DRO200M, DRO200G, DRO200C, VRO 300T, VRO300M, MicroLine, Radial 2000. Encoders: SENC50, SENC125, SENC150, ENC250, Micro, ENC125, ENC150, AR10+ • Exchange service for all current DROs. • Provision of successors for obsolete units

that cannot be repaired. • ACU-RITE controls will be serviced by

HEIDENHAIN in Great Britain. (Contact: see next page)

Services for METRONICS products: • Repairs of digital readouts and interface cards. DROs: QC100, QC200, QC300, TC100, TC200, SC100, GC100, QC2000, TC2000, ND1100, ND1200, ND1300, ND1400, ND2100 Interface cards: QC5000, IK5000 • Exchange service for all current DROs and

interface cards. • Provision of successors for obsolete units that

cannot be repaired.

Service Concept for METRONICS, ACU-RITE and ANILAM Products

The HEIDENHAIN helpline for: Repairs, spare parts, exchange units and complaints Domestic Team +49 (8669) 31-3121 Foreign Team +49 (8669) 31-3123 Complaint Management +49 (8669) 31-3135 service.order@heidenhain.de

The HEIDENHAIN Technical Helpline: Measuring Systems/ Machine Calibration +49 (8669) 31-3104 service.ms-support@heidenhain.de NC Programming +49 (8669) 31-3103 service.nc-pgm@heidenhain.de NC Support +49 (8669) 31-3101 service.nc-support@heidenhain.de

PLC Programming for TNC +49 (8669) 31-3102 service-plc@heidenhain.de Lathe Controls +49 (8669) 31-3105 service.lathe-support@heidenhain.de This TNCguide information is also available on our website www.heidenhain.de

Your Contact to the HEIDENHAIN Service

ANILAM was integrated into the HEIDENHAIN Group in 1994. Telephone support and field service for ANILAM controls are provided by the HEIDENHAIN subsidiary in Great Britain. Contact person at HEIDENHAIN (GB): Mr. Garry Edwards • Telephone: +44 1908 514500 • Facsimile: +44 1908 610111 • E-mail: info@heidenhain.co.uk • ANILAM controls can still be repaired. • ANILAM digital readouts will be replaced by

HEIDENHAIN and ACU-RITE products.

Replacement products: ANILAM: HEIDENHAIN: Wizard 550 ARC 200S 2X G Wizard 1000 ARC 300Sc 4X G Wizard 450 2x w ARC 200S 2x G Wizard 900 3x ARC 300Sc 4x G Wizard 411 2X T ND 522 Wizard 311 3X G ND 523 Wizard 211 2X ND 522

New HEIDENHAIN Subsidiary in India

HEIDENHAIN in India HEIDENHAIN OPTICS & ELECTRONICS INDIA PVT LTD DR. JOHANNES HEIDENHAIN GmbH has been on the Indian market for decades. Customers in India were directly supported by HEIDENHAIN in Traunreut. HEIDENHAIN is represented worldwide by more than 50 subsidiaries and agencies. In August 2008, a HEIDENHAIN subsidiary was founded in India. Providing a wide product range – high-quality linear and angle encoders, rotary encoders, digital readouts and numerical controls for demanding positioning tasks – HEIDENHAIN has always been a preferred supplier for the Indian machine tool industry. Indian customers have highly diversified require-ments. HEIDENHAIN products are purchased for machine tool manufacture, steel manufacture, elevator construction and production of solar energy, to name only a couple of industries. On August 21, 2008, HEIDENHAIN INDIA was founded in Chennai at the south-east coast of India, employing 6 qualified service engineers and 10 more skilled workers. A support center was established for technical and commercial support. The staff consists of highly experienced trainers and engineers who have been dealing with precision measurement technolo-gy and control electronics for years. State-of-the-art programming systems as well as equipment for inspection and diagnosis were installed. Our Indian subsidiary is perfectly prepared to hold training courses, for trouble-shooting and for repairing HEIDENHAIN products.

What is more, the IT infrastructure at HEIDENHAIN INDIA is on a high level. This means fast communication with customers in India and with the mother company in Traunreut. Orders for replacement units, repair orders and solutions of technical problems can thus be dealt with efficiently and customer-friendly. Customers in India now have far more reasons to decide for HEIDENHAIN products that are known for their accu-racy, reliability and durability.

HEIDENHAIN INDIA is there for you to provide

• On-site service support and competent telephone assistance for HEIDENHAIN products and applications

• Expertly performed repairs • Servicing and installation of HEIDENHAIN products

on-site

Training courses on the effective use of the functions of HEIDENHAIN controls

HEIDENHAIN OPTICS & ELECTRONICS INDIA PVT LTD Citilights Corporate Centre No 1, Vivekananda Street; Off Spur Tank Road Chetpet, Chennai – 600031 Phone : +91-44-3023 4000 Fax : +91-44-3023 4001

Your Service Contact in India: +91 44 30234030 service@heidenhain.in For all contact addresses of our representations worldwide please refer to www.heidenhain.de on the Internet.