2009 Town HallMontreal

Today’s Discussion Review of Canada’s Performance in

2008

Canadian Vision Campaign– Three Key Strategies

Montreal– Review of 2008– Where Are We Going?

Colliers Evolution

Questions?

Budget Discussions With FirstService

Recent CMN Mergers and Acquisitions

New York, New Jersey & Connecticut– Formerly GVA Williams now trading as First Service Williams

Boston– Formerly Meredith & Grew now trading as Colliers Meredith

& Grew Hawaii

– Formerly Colliers Monroe Friedlander, Inc. Netherlands

– Formerly Holding Colliers International Nederland B.V. Russia

– Includes offices in Moscow, St. Petersburg and Kiev Colliers Southeast Europe

– Bulgaria, Serbia, Croatia, Greece, Albania and Montenegro

Canadian Revenue 2002-08 (US $000’s)

Canadian Revenue Growth

160,000

210,000

150,000

95,000

55,00045,000

75,000 80,000

100,000

210,000

130,000

-

50,000

100,000

150,000

200,000

250,000

2002

2003

2004

2005

2006

2007

2008

CBRE

Cushman

Avison JJ

B

---------------------2008--------------------

2008 Year in Review - CMN Canada

Business Line Employees Results

Brokerage 599 3,870 Transactions

Real Estate Management

38752 Million Sq. Ft. Under Management

Project Management (MHPM)

200250+ Projects, 10 cities, $1.5 Billion

Colliers Maintenance Services

16162,500 Service Calls

35,340 Services Billed

Valuation (Colliers International Realty Advisors)

65 2,100 Valuations / Appeals

An Industry Dominant Position Around Medium and Large Real Estate Projects in Canada’s

Major Markets.

2008 2016

Med/Large Projects 800 3000

Revenue $210 M $800 M

Employees 1,500 5,000

Three Key Strategies

Business Model (Matrix)

Service Excellence

Social Responsibility

Three Client Groups

Six Product Types

Integration of Services

Stronger Market Focus – Medium/Large Opportunities

Strategy 1: The Matrix Model

Strategy 2: Service Excellence

Own the Service Space

– Be Known for the Best Service in the Business

– Create Competitive Advantage Around This Platform

– Align Our Internal Culture

– Net Promoter’s Score (NPS)

10

4

Strategy 3: Social Responsibility

Education - Canada Completed 1446 Classes in 2008

Community Involvement, Charitable Donations & Sponsorship

Sustainability – LEED Certifications, Carbon Neutral

Diversity – Mentorship Programs, Leadership Programs

Governance & Transparency Opportunity – What’s Your Dream

MontrealWhere Have We Been?

2008 Year in Review

2008 Revenue for Montreal

Brokerage $6.806M MHPM $550 K

Brokerage

Brokerage: 2008 Year in Review

2008 Accomplishment BMS, GM, Quebecor, MEC Addition of new sales members:

Denise Côté, Carole Gagnon, Eliza Mocanu , Avi Edery Addition to service team:

Oscar Castaneda, Louise Boivin Commemorating contribution:

Pierre Charest – 10 years Michel Boileau – 10 years Paul Normandin – 10 years Bob Emblem – 10 years Jean-Marc Charland – 5 years Margaret Waddell – 10 years

Creation of Teams: “MF” Baseball Pierre Houle, Pierre Charest, Patrick Soucy Margarita Lafontaine, Carole Gagnon, Denise Côté Marc Mizrahi and David Cervantes Michael Friedlieb, Claudio Venditelli, Avi Edery (working on National Insolvency Practice

Group)

Brokerage: 2008 Year in Review

2008 Accomplishment (Continued) Service Platform: Undertook a reorganization - work continues, especially with recent reduction in staffing levels (introduction of CAT)

Collaboration, awareness, focus, work flows

Research: One of our differentiators in the marketplace - database was brought back to health

Data is complete, fresh and our people understand it locally

Market Research: Developing “guidance” - type papers to assist clients in understanding market and act in these uncertain times.

Beyond quarterly reports, understanding of market dynamics such as unemployment, sublets, the whole in order to support decision making (call to action)

More to come: industrial market insight in light of new highways, Port investments and loss of manufacturing

Marketing Tools: Mapping and Virtual Tools.Interactive PDF’s for maps & surveys, property web page, virtual tours, email broadcasting

According to Seattle, Montreal is rated #1 site (Colliers.com/Montreal)

Brokerage: 2008 Year in Review

2008 Accomplishment (Continued) Education:

161 Colliers University courses taken– 43% by agents

5 Brokerage courses taken (ACAIQ, CCIM)

Client event: The Oysters are Back! 2009 Encore performance?

Office Relocation– Downtown office relocation: on time, on budget! – New phone system

Full Service Offering for our clients: CIRA

– Consulting: cost containment, benchmarking MHPM

– Co-located in DT Office– Welcome Claude and James

Brokerage: Where Are We Going? 2009 Financial

Revised revenue Budget $7 M

Big deals have been booked – Lots of work to book the Balance of Year

2009 Initiatives Recruiting: looking to complete teams, cover more geography, retail, landlord listing (leasing) Colliers University: Staff all have curriculum for the year Lunch and Learn series: legal, greening… Full Service offering (e.g. ACAIQ retained MHPM) Tenant representation focus on Industrial Charity - Community (Pedal for Kids, Centre de la Jeunesse de Montréal)

French and English Concentration of giving

Client Activity: Reaching out to Toronto, Boston and New York Managing existing relationships in a programmed way

Have Fun!

YTD B YTD A #Deals

2008 $1.861 $1.621 45

2009 $1.201 $1.911 48

Valuation (Colliers International Realty Advisors)

We are 5 months and 22 days old! PRIORITIES & ACCOMPLISHMENTS

– Priorities Promoting and growing steadily with focus on local and national clients

while promoting Full Service. Preferences are large mandates; however, our current reality is that

we will take anything.

– Accomplishments 18 appraisal mandates completed to date comprising 30 properties

including primarily retail, commercial and industrial. Deals originating from local and national contacts.

Our brand &capabilities are getting known to the valuation market. Achieved through existing contacts, Colliers’ local contacts, presentations and old school prospecting.

Team: Benchmarking analyst joined in February, soon to have another accredited member, Oscar to be full time in July. Hopefully a team of 5 by end of year.

Valuation: Where Are We Going? 2009 FOCUS

– Goals & Priorities Smart and calculated growth. Build a strong, energetic and competent team with presence

downtown and in St. Laurent by year end. Grow our share of the Montreal market by continued

networking and referrals. PS We pay referral fees. Promote and secure IFRS and Benchmarking mandates in

addition to primary valuation, tax and consultancy services. Improve National CIRA recognition along with other offices. All

CIRA offices communicate regularly and share portfolio mandates and referrals. We are coordinating report structures, information databases and processes.

The nationalization and globalization of our client base requires a strong and coordinated national team.

Property Management

Property Management Overview REMS

– Largest Canadian third-party management company with 54,000,000 s.f. under management

Portfolio– Standard Life Investments (Real Estate) –Largest National Client with

4.6M s.f. across Canada Team of 6 employees (Regional Manager, Property Administrator, Property

Accountant, Administrative Assistant, CMS and contracted Operations employee)

940,000 s.f. | GMA 9 single-tenant • 515k s.f. | 8 multi-tenant • 425k s.f.

200,000 s.f. | Ottawa 2 single-tenant • 55k s.f. | 5 multi-tenant • 145k s.f.

30,000 s.f. | Saint John 1 single-tenant • 30k s.f.

– Canadian Tire 150,000 s.f. | Ottawa 70,000 s.f. | Quebec Physical inspection of operating stores – 475 stores nationwide | 100

inspections per year

Property Management

Leasing Transactions in 2008 – SLI Portfolio– 14 leasing transactions (425,000 s.f. of multi-tenant properties)– 50,000 s.f. renewed– 32,000 s.f. leased

Benefits to Colliers– Full Service Offering on National Account– Broker Referral Program– SLI Broker Incentive Program

2009 Focus– Alternative Leasing Solution | Facilitate the lease documentation process– Lease the vacant units– Rejuvenate the quality of the portfolio in Quebec on the SLI mandate

Join the evolution and win $1,000

Small changes over time add up. Make a positive change in your workplace and you could win $1,000. It all starts with your idea.

Talk to your manager or visit www.ColliersEvolution.com for details.

Hope You Heard…

We Have A Plan– We Have Been Enacting it for 3+ Years

We Are Committed to Your Success As Long As You Are Committed to Your Success

We Are Dedicated to Being Great Partners With the Community

My Request

Take This Message to the Street

Be Accountable to Your Career

Be Proactive About Helping Our Company to Be Great

Thank You

Questions?