2009 06 Worldtour Sme5 Sap Fr

7/28/2019 2009 06 Worldtour Sme5 Sap Fr

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SAP CRM 7.0

Dominique TRIGAUD - Solution expert - SAP France02/03 J uin 2009


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Agenda

1. SAP CRM 7.0 User Interface

& flexibility

2. SAP CRM 7.0 Processes and

analyses

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What is new in the UI ?

SAP CRM 7.0

UI Framework

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SAP CRM 7.0 - Web 2.0 user interface

Simplicity drives adoption

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SAP CRM 7.0 - Web 2.0 user interface

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SAP CRM 7.0 - Simple SearchFree Text Search Across Objects

Multiple

objects !

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SAP CRM 7.0 - Task Based User InterfaceVisualize, Understand and Improve your business processes

Guided

procedures

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SAP CRM 7.0 - Table GraphicsVisualize Every Table Content Instantly in a Graphic

Graphics !

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SAP CRM 7.0 - Personalize PageExamples: CRM Feed

CRM Feeds:Stay up to datewith your workwherever you

are

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Extending Processesby Using Services and Adobe Forms

Flexibility , process efficiency and qualityWith Adobe Forms

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Communication-Enabled CRM Processes (CEBP)

Communication featuresavailable in every role

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Is Shirleyavailable for aphone call ?


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What is new in the processes ?

SAP CRM 7.0

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ERP Quote, Order in CRM WebClient UI

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ERP Quote, Order in CRM WebClient UI

SAP ERP transactions & CRM Product Proposal

Across SAP CRM Channels

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Real Time Offer Management (RTOM)

RTOMRecommendations

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Real Time Offer Management in ActionMake the right offer at the right time

Interaction channels

Real timecustomer information

Otherreal time

information

What

When

Where

Who

Optimal recommendationSelf learning !Self learning !

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L lt M t O i


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Loyalty Management - OverviewA Complete Solution ...

Membership

Member

Member

Acti vi ty

Loyalty

Program

Build customer relationships

SAP Loyalty Management is part of SAP CRM. It is fu lly integratedinto core CRM scenarios, such as marketing campaign management,

service complaints management, Web Channel and more.

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Customer Segmentation


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Customer Segmentation

Graphical Modeler with Waterfall Approach

SAP 2009 / Page 21

Integration of Visually Rich Dashboards and


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Integration of Visually Rich Dashboards and

Interactive Reporting

Integrated Business Objects Xcelsius Dashboards within SAP CRM

SAP 2009 / Page 22

What Customers are saying about the


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What Customers are saying about the

Ease of Use of SAP CRM

Our sales reps rave about the improvedease-of-use of the SAP CRM 2007solution.

The new UI is the best - I am a huge fan.

Blog on BPXWow...that is really cool; I didn'tknow SAP could do that.

Users love the new system the UI ismuch better than Siebel.

During our CRM 2007 rollout trainingthere were times when spontaneousapplause erupted.

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SAP 2008 / Page 24

Thank you!

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Documents

2009 06 Worldtour Sme5 Sap Fr