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Baldrige National Quality Program 2008 Baldrige National Quality
Program
Self-Assessment
BaldrigeNational Quality
Program
Performance Excellence and Innovation
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Baldrige National Quality Program 2008
I s Your Organization Ready?
It isnever too early to begin using the
Baldrige Criteria for PerformanceExcellence.
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Presentation Overview
What is a Baldrige self-assessment?
Why self-assess?What are some tools and approaches
forself-assessment?
What resources are available?
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Getting Star ted
Self-Assessment . . . What is it?
The first step toward achieving organizationaimprovement and
performance excellence
A results-oriented review
Adaptable to the needs of each organization
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Why Self-Assess?
Customers/competitors or budget driveneed to change
Keep pace with changes in industryMaintain a leadership
positionEnhance organizational learning
Align actions with organizations values Keep the organization
healthyImprove performance
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Benef i ts of Self-AssessmentIdentify successes and
opportunities forimprovementJump-start a change initiativeEnergize
improvement initiativesEnergize employees
Focus your organization on common goals Assess performance
against the competition Align your resources with your
strategicobjectives
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F our Tools and Approaches
1. Use Are We Making Progress?and Are We
Making Progress as Leaders?2. Take the Easy Insightassessment3.
Complete the Organizational Profile
4. Answer the 18 Criteria Item title questions5. Conduct a full
self-assessment
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Are We Making Progress?
Questionnaires Are We Making Progress? Are We Making Progress as
Leaders?
One questionnaire for employees,one for the leadership
teamSeven-category framework40 statements, five-point scale
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Benef its ofAre We Making Progress? Questionnaires
Determine effectiveness of your
communication of strategies, goals,and messagesFocus improvement
and communicationMeasure trustCompare resultsModify questions to
address specific needs
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Easy Insight:Take a First Step Toward aBaldrige
Self-Assessment
Online self-assessment toolBased on the Organizational
Profile
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What is the Organizational
Profile?
Preface to the Criteria
A series of questions to help you identify The key influences on
your organization The key challenges your organization
faces
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H ow to Use Easy Insight
Examine each question in the
Organizational Profile and determineif the question is Easy to
Answer Possible to Answer Difficult to AnswerCompare your answers
to others
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Benef its of Easy Insight
Determine readiness for a more thorough
self-assessmentReveal gaps and opportunities for
improvemenCompare your organization to others
Assist with developing an action plan forimprovement or
preparing for a more completeself-assessment
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Prepare the
Organizational Profi leOrganizational Profile
Purpose: Describe what is relevant and important Ensure common
understanding Guide selection of information/data Identify
gaps/lack of deployment
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Prepare the
Organizational Profi leOrganizational Description
Organizational Environment Organizational
RelationshipsOrganizational Challenges
Competitive Environment Strategic Context Performance
Improvement System
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Conduct a Full Self -Assessment:Six Basic Steps
1. Identify the boundaries/scope of theassessment.2. Select
seven champions, one for each
Criteria Category.3. Select Category teams and collect data
and
information to answer Criteria questions.
2008
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Conduct a F ull Self -Assessment:Six Basic Steps (cont.)
4. Share answers to Criteria questionsamong Category teams.5.
Create and communicate an action plan
for improvement.6. Evaluate the self-assessment process
for future improvements.
2008
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Self-Assessment Resources
2008 Criteria for Performance Excellencebooklets
(Business/Nonprofit, Health Careand Education versions)
State and local Baldrige-based programs
Baldrige Examiners
Baldrige Award recipients
Conferences
ld l l 2008
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Additional Resour ces
Three Criteria booklets Are We Making Progress? Are We Making
Progress as Leaders? Easy Insight Getting StartedCustomer
Service:(301) 975-2036, [email protected] site:
www.baldrige.nist.gov
