Provided link to web survey to 319 affiliated CUs

Received 159 responses as of August 2008

Represents 50% response rate

50% Response Rate

Summary of Key Findings

•Overall satisfaction is high

•General theme is that MCUL keeps members well informed

•Compliance plays a key role in providing membership value

•Willingness to participate in MCUL task forces, etc. is highest among larger asset size CUs

•Support for PAC and Cooperative Advertising grew

Q2. Please indicate your level of agreement with the following statements regarding MCUL services, from 1 (disagree) to 5 (agree).

(positive responses)

Q3. Please rate each of the MCUL services in terms of the importance to your decision to affiliate with the MCUL, from 1 (unimportant) to 5 (important).

(positive responses)

Q11. For each of the following locations, please indicate the month you would most like the AC&E to take place in. Please take into consideration the schedules of your management, staff and board members that would normally attend the event:

Q13. Legislative and grassroots advocacy as well as political action fundraising are vital to the health and stability of the CU movement. Please indicate your level of agreement with the following statements regarding these League services, from 1 (disagree) to 5 (agree).

(positive responses)

Q 19. Please indicate your level of agreement with the following statements regarding regulatory/compliance issues, from 1 (disagree) to 5 (agree).

(positive responses)

Q 21. Please indicate your level of agreement with the following statements regarding cooperative advertising, from 1 (disagree) to 5 (agree).

(positive responses)

Summary of Key Findings•Highest CUcorp satisfaction ratings are with CUs < 100 mill.•CU HR Solutions has highest overall satisfaction•Business partner BC/BS received highest overall satisfaction

Q28. Beyond any current CUSO investments you may have, are you considering investing in new or existing CUSOs in the next two years?

Summary of Key Findings•Merger likelihood appears to be highest among CUs 23-100 mil. in assets•High speed access is near universal among all CUs

Q32. As you look to the future, how likely is your credit union to merge into a surviving credit union?

Q35. What type of Internet connection does your CU provide management and staff? (Please choose only one.)

Returned back to 2006 model of providing an “NA” response

Removed “NA” response calculations for all questions unless noted otherwise for consistency (previously this was only done for non-MCUL questions)

• “Positive” results aggregate 4 and 5 responses