©2007 Robert Alan Black, Ph.D., CSP P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007 HFMA-Arkansas You Might As Well

©2007 Robert Alan Black, Ph.D., CSP [email protected] P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007

2007 HFMA-Arkansas

You Might As Well Be Speaking & WritingIn TonguesCommunicating More Successfully Today

Robert Alan Black, Ph.D.

mailto:[email protected]


2007 HFMA-ArkansasHow Do You Communicate?

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.



2007 HFMA-Arkansas

Tell Me!

Show Me!

Involve Me!

I will forget

I may remember

I will begin to…

Confucius said (350 BC)



2007 HFMA-Arkansas

Reach Me! Reach out to Me!Get to Know MeWhile I get to know youthen WE will learn together…

Alan added a 4th dimension…



2007 HFMA-ArkansasHow Do We Communicate?

STIR

Show Me!Tell Me!Involve Me!Reach out to Me!



2007 HFMA-ArkansasHow Do We Communicate?

STIR

Show Me! - visual

Tell Me! - audible

Involve Me! - physical

Reach out to Me! - emot’l



2007 HFMA-ArkansasHow Do You Communicate?

1. email

2. telephone

3. Body language

4. letters

5. meetings

6. Facial expressions

7. Hand shake

8. signals

9. lights

10. signs

11. location

12. position

13. SKYPE

14. Cell phone

15. fax

16. scanner

17. PPT

18. speech

19. workshop

20. Seminar

21. touch

22. Roll call

23. books

24. reports

S-VisT-Aud

I-Phy

R-emot’l



2007 HFMA-Arkansas6 Ps of Communication

PPPPPP

Plan!Practice!Prepare!Place!People!Present!



2007 HFMA-Arkansas

http://www.toastmasters.org/



2007 HFMA-Arkansas

http://www.toastmasters.org/



2007 HFMA-ArkansasLearning Pyramid

NTL - National Learning Institute% of new materialremembered after 20 minutes

5% 10%20% 30%50% 75%90%

100+%

_____ Lecture

_____ Reading

_____ Audio-Visual

_____ Demonstration

_____ Discussion Group

_____ Practice by Doing

_____ Teach Others/Immediate Use

_____ Repetitive Use Over Time



2007 HFMA-Arkansas



2007 HFMA-Arkansas

Rational,Logical,

Analytical,Individual

Systematic,Equations,

Step-by-step,Proven Answers

Intuitive,Exploratory,Unknown,Fanciful

Fun,Harmonious,Involving all, Family/Team



2007 HFMA-Arkansas

What is the sizeof a wood studused in construction?



2007 HFMA-Arkansas

details,rationale,

monotone,factual

orderly,references,

proven,grammatical,

mis-understood,colorful,dramatic,creative,

personal,friendly,involving all, talkative



2007 HFMA-ArkansasM.I.N.D. Design Communication Styles

FactsLinkStick toAsk to

Keep openStay flexibleAllow wanderingSummarize

FriendlyFirst NamesGet them…Ask them to

OrganizedReferenceBackupReview



2007 HFMA-ArkansasCommunication Style Tips

A to Z



2007 HFMA-ArkansasCauses of Mis-Communication

1. Vagueness

3. Complexity5. Too Much/Too Long7. No Planning

9. No Notes11. Not Knowing the Subject13. Interruptions

15. Abbreviations/Acronyms17. Technicality of Words19. Presentation of Words

21. Lack of Feedback23. Bad Timing25. Distractions

27. Poor Listening29. Multiple Meanings31. Hidden Agendas

2. Interpretation

4. Too Few Words6. Ambiguity8. Too Much Planning

10. Lack of Understanding12. Conflicting Viewpoints14. Level of Awareness

16. Words Used18. Assumptions20. Attitude

22. Terminology24. Lack of Involvement26. No Order in Message

28. Location30. Indecision Afterward32. Personality Clash

A.B.C.D.E.

F.G.H.I.J.



2007 HFMA-ArkansasCauses of Mis-Communication

1. Vagueness

3. Complexity5. Too Much/Too Long7. No Planning

9. No Notes11. Not Knowing the Subject13. Interruptions

15. Abbreviations/Acronyms17. Technicality of Words19. Presentation of Words

21. Lack of Feedback23. Bad Timing25. Distractions

27. Poor Listening29. Multiple Meanings31. Hidden Agendas

2. Interpretation

4. Too Few Words6. Ambiguity8. Too Much Planning

10. Lack of Understanding12. Conflicting Viewpoints14. Level of Awareness

16. Words Used18. Assumptions20. Attitude

22. Terminology24. Lack of Involvement26. No Order in Message

28. Location30. Indecision Afterward32. Personality Clash

A.B.C.D.E.

F.G.H.I.J.

To Turn These into Communication Tools

Reverse or Remove Them



2007 HFMA-Arkansas

NandriTerima Kasih

Thank you lahNo worry mate

GrazieAbrigado

GraciasOrigato

DankeMerciGratis

Xie xie ni


Documents

©2007 Robert Alan Black, Ph.D., CSP P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007 HFMA-Arkansas You Might As Well