2007 Noel-Levitz Student Satisfaction Survey

Bruce Schultz, Dean of Students and

Associate Vice Chancellor for Student Development

Michael Votava, Associate Director of Residence Life

Learning Outcomes Participants will learn the

demographics, methodology and results from the 2007 Noel-Levitz Student Satisfaction Survey for UAA.

Participants will compare the results to the same survey administered at UAA in 2005, the UA system in 2007, and Western Universities in 2007.

Participants will explore how the results impact our practice.

Noel-Levitz Survey

Administered November, 2007 at UAA Administered at over 1,000 Universities Student Satisfaction Inventory

– 88 Standard Items– 10 Campus Items

Used Banner to Develop Email List Initial Email and 1 Reminder 1,171 participants

What Is Measured? Student Satisfaction with …

– Academic Advising Effectiveness– Campus Climate– Campus Support Services– Concern for the Individual– Instructional Effectiveness– Recruitment and Financial Aid Effectiveness– Registration Effectiveness– Responsiveness to Diverse Populations– Safety and Security– Service Excellence– Student Centeredness– Campus Life

Example: Standard Item 1 of 88

Most students feel a sense of belonging on campus.

Importance: 5.46 / 7

Satisfaction: 4.82 / 7

Why do we care about student satisfaction?

Unmet expectations and low satisfaction appear to be the key factor in the attrition of students in good standing from institutions of higher learning (Bank & Biddle, 1992).

Students are more likely to be retained if they feel appropriate academic and personal support is available to them (Richardson & Rutherford, 1995).

Student Satisfaction at UA President Hamilton has made it a

priority to attract and retain Alaskan students in the UA system (Hamilton, 2000).

Subsequently, the Noel-Levitz survey has been conducted at UA in fall 2000, 2001, 2003, 2005, and 2007.

Demographics of Fall 2007UAA Noel-Levitz Survey

Gender– 777 Females (66%)– 394 Males (34%)

Current Class Load– 686 Full-Time (59%)– 476 Part-Time (41%)

Demographics of Fall 2007UAA Noel-Levitz Survey

Age– 87 (18 and Under) 7%– 459 (19 to 25) 40%– 313 (25 to 34) 27%– 158 (35 to 44) 14%– 141 (45 and Over) 12%

Demographics of Fall 2007UAA Noel-Levitz Survey

Class Level– 258 Freshman (22%)– 267 Sophomore (23%)– 236 Junior (20%)– 203 Senior (17%)– 207 Other (18%)

Demographics of Fall 2007UAA Noel-Levitz Survey

Current Residence– 102 Residence Hall (9%)– 432 Own House (37%)– 374 Rent Room of Apt Off Campus (32%)– 182 Parent’s Home (15%)– 83 Other Residence (7%)

UAA StrengthsRelated to Student Services

My academic advisor is approachable. My academic advisor is knowledgeable

about requirements in my major. UAA is committed to students with

disabilities. The student center is a comfortable place for

students to spend their leisure time. The staff in the health services area are

competent.

UAA ChallengesRelated to Student Services

I am able to register for classes I need without conflicts.

Adequate financial aid is available for most students.

Financial aid awards are announced to students in time to be helpful in college planning.

Student activities fees are put to good use.

Higher Satisfaction vs. Fall 2005

My academic advisor in my chosen certificate/degree area is available for my registration and advising needs.

UAA offices that offer student services are open at convenient times.

I am able to get the enrollment information I need with I call UAA at 786-1480.

People from diverse cultures are treated with respect by UAA faculty and staff.

Lower Satisfaction vs. Fall 2005

I am able to register for classes I need with few conflicts.

SummaryScale UAA 07 UAA 05 UA 07

Student Centeredness 5.00 4.87 5.06

Campus Life 4.90 4.50 4.93

Instructional Effectiveness 5.28 5.30 5.31

Recruitment and Financial Aid 4.66 4.42 4.75

Campus Support Services 5.35 5.21 5.37

Academic Advising 5.15 4.93 5.23

Registration Effectiveness 4.93 4.80 5.01

Safety and Security 4.53 4.51 4.70

Concern for the Individual 5.04 5.03 5.09

Service Excellence 4.93 4.48 4.98

Responsiveness to Diverse Populations

5.22 5.24

Campus Climate 5.01 4.90 5.07

SummaryFinal Survey Questions UAA

2007UAA 2005

UA 2007

So far, how has your college experience met your expectations?

4.32 4.33 4.38

Rate your overall satisfaction with your experience here thus far.

5.08 5.00 5.14

All in all, if you had to do it all over, would you enroll here again?

5.37 5.24 5.44

Activity: Moving Forward Low Scoring Items

– I am able to register for classes I need without conflicts.

– Adequate financial aid is available for most students.

– Financial aid awards are announced to students in time to be helpful in college planning.

– Student activities fees are put to good use.

Why do students feel this way? What can we do as a result?