2007 International Extend your Performance Improvement · Keynote Presentation Tuesday, May 1 Lynne Lancaster is one of today’s foremost cultural translators. ... in Athens 2004—and

ISPIInternationalSociety forPerformanceImprovement

IFTDOInternational

Federation of Training & DevelopmentOrganisations

36th World Conference45th Annual Conference

A partnership bringing together world-class ideas for improving performance

in the workplace

Conference: April 30-May 3, 2007Workshops: April 29-30, 2007

HPT Institutes: April 28-30, 2007

San Francisco Marriott HotelSan Francisco, California, USA

www.ispi.org/ac2007

2007 InternationalPerformance Improvement

Conference

Extend your

conference experience

with an Institue or Workshop.

Details on pages 4-9.

The International Society for PerformanceImprovement (ISPI) in partnership with theInternational Federation of Training andDevelopment Organisations (IFTDO) announcesthe 2007 International Performance ImprovementConference, April 30 to May 3, 2007, in SanFrancisco, California, USA.

This year’s theme, Performance Beyond Borders, focuses attention on spanning all performanceparameters: geographical, cultural, organizational,interpersonal, and intrapersonal. Our globalizedworld is challenging us to find common groundfor greater success by reaching out across nationalboundaries, diverse cultures, and different languages, as well as prior mindsets and pastpractices. As organizational boundaries becomemore porous, previous perceptions are increas-ingly being questioned and expanded.

This year we have a unique opportunity to leveragethe special ISPI and IFTDO synergy. Together wewill blend our areas of expertise and practice andexplore how Human Performance Technology(HPT) can extend beyond barriers to enable individuals and organizations to achieve new, previously unimagined results.

Within a conference environment of inclusion,intimacy, and innovation, ISPI and IFTDO willexplore different views and diverse ideas in a celebration of four core performance principles:focusing on results, taking a systems view, addingvalue, and promoting partnerships. These princi-ples are our unifying features. Regardless of culture, location, discipline, and position, theseprinciples provide bridges for PerformanceBeyond Borders.

Come to San Francisco, an international city alivewith the cultures and languages of the West andthe East, the Old World and the New, the traditionaland the novel. With neighborhoods that reflect a diverse mix of the human experience, this city

provides a perfect background for our uniqueinternational conference focused on human per-formance. Participants are assured an experiencethat will be engaging, enlightening, and exciting.

What’s on the Program?In addition to a premier line up of workshops andHPT Institutes, the 2007 International PerformanceImprovement Conference offers more than 250educational sessions that address the current and emerging issues shaping the field of HPT.Activities include dynamic round-table discussions,numerous networking opportunities, and uniqueevents to cultivate positive and productive engage-ment of all participants. Attendees will enjoy manyopportunities to learn from the current and futureleaders in the field of HPT from across the globe.

Conference highlights include:

• Opening Session and Reception• Keynote Presentation: Lynne Lancaster• Encore and Masters’ Presentations• Community Center: A World Bazaar of People,

Ideas, and Performance Improvement• Conference Bookstore • International Discussion Forums • Special Event: San Francisco Extravaganza

Who Attends?If you are interested in improving workplace performance and expanding your professionalnetwork, you won’t want to miss this uniqueopportunity to join your colleagues from aroundthe world.

For up-to-date information, visit www.ispi.org/ac2007.

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2007 International PerformanceImprovement Conference

Performance Beyond Borders

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Questions?Guidance?Contact ISPI

[email protected]

Keynote PresentationTuesday, May 1

Lynne Lancaster is one of today’s foremostcultural translators. She is co-founder ofBridgeWorks, a generational diversity con-sulting and training company with corporateand nonprofit clients nationwide. Lynne is

co-author with David Stillman of the best-selling businessbook When Generations Collide—a favorite among CEOs. A sought-after expert on workplace and social trends, she advises leaders, managers, and employees on how to conduct business more successfully by bridging generationgaps at work and in the marketplace. Lynne earned herstripes as a management consultant, coaching managers and senior executives from such corporations as Coca-Cola, The Principal Financial Group, and Ralston Purina ondecoding communication issues.

Masters’ Series PresentationsTuesday, May 1 and Thursday, May 3

Designed to provide an in-depth analysis of the trends andissues facing human performance improvement practitionersworldwide, these speakers were selected by the 2006-07ISPI President Clare Elizabeth Carey, CPT, EdD, because oftheir expertise and accomplishments in HPT. In addition tothe presentations listed, J. Robert (Bob) Carleton and TayoRotimi, CPT, will also be speaking. For full descriptions, visit www.ispi.org/ac2007.

Applying the Standards of Performance Technologywith the Royal Canadian Mounted PoliceRoger Chevalier, CPT, PhD, Principal, Improving WorkplacePerformance, William Pullen CPT, MA, Managing Principal,Gordon Pullen Consulting Inc., and Yvon de Champlain,Inspector, Officer in Charge, Learning Alignment Initiative,Royal Canadian Mounted Police

Insights from the Outside: Practicing HPT in Old EuropeMonique Mueller, CPT, la volta consulting, Zurich, andChristian Voelkl, CPT, E&E information consultants AG, Berlin

Making It So: Success in High-Warp, High-Risk, High-Stakes Environments Renee M. Meyer, Associate Director for Education and Training,National Security Agency/Central Security Service

The Olympic Road to Performance Improvement:From “Scratch” to Qualified Olympic Swim Athletes in Athens 2004—and Beijing 2008?Dr. Michiel Bloem and Dr. Arnoud Vermei, WEB PerformanceConsultancy, The Netherlands

Six Sigma in a “Flattened” World: A CulturallySensitive Change ProcessDr. Ruhe Hao, CPT, Senior Vice President, Bank of America,Certified Six Sigma Black Belt

Special Event: San FranciscoExtravaganzaWednesday, May 2

Get ready for an evening of enjoyment in the Yerba BuenaBallroom of the San Francisco Marriott Hotel. Start yournight with a photo taken at one of San Francisco’s touristattractions. Take a spin on the dance floor with live music.Be entertained by San Francisco Mimes, Strolling Magicians,and more. As the festivities continue around you, enjoy foodsand desserts from the San Francisco Bay Area. Experienceall San Francisco has to offer without stepping outside.

Closing Banquet PresentationThursday, May 3

This year’s banquet speaker is the dynamicand “high-performance” Allison Rossett, CPT,EdD, Professor, San Diego State Universityand long-time ISPI advocate.

Can Allison Figure Out a Way to Generate Light andJoy without Data, PowerPoint, and Citations?I asked around. My current and former students doubted it. A client did too. And one of my colleagues asked if I ever had before. “Nope,” I admitted. Will I figure out the “banquet speech” without resorting to the usual tools andtechniques that have served me for decades? Come and see what I have to say about high-performance banquetspeechifying. Hope to see you there!

A ticket to the Closing Banquet is NOT included in thefull conference registration. Individual tickets are $65and should be purchased in advance.

Spanning All Performance Parameters

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ISPI’s Human Performance Technology (HPT) Institutes are hands-on, interactive learning events that provide information immediately applicable in the workplace. So, plan to roll up your sleeves and attend one of two,three-day HPT Institutes.

Principles and Practices of Performance Improvementprovides the foundations of systematic, measurable, andreproducible performance improvement. You will learn how to analyze performance problems and present possible solutions. Institute Code: WSP

The award-winning Making the Transition to PerformanceImprovement identifies what a performance improvementdepartment looks like in action, and how “traditional”human resources, organization development, or trainingcan make the transition to a performance improvementfunction. Institute Code: WST

Expert instructors engage you in collaborative analyses of case studies and active problem solving. Takeawaysinclude models, best practices, resources, and a network of colleagues with a broad array of expertise. Continentalbreakfast and lunch are included in the registration fee. Visit ww.ispi.org/ac2007/institutes.htm, for the full course description.

The registration fee to attend an HPT Institute is separate from the conference registration fee.

Questions? Contact Dr. Roger Addison, CPT, ISPI’s Sr. Director of Human Performance, at 415.332.2560 or [email protected].


2007 International Performance Improvement Conference

Saturday, April 28, 20078:30 am–5:00 pm..............HPT Institutes2:00-6:00 pm.....................Registration

Sunday, April 29, 20077:00 am–6:00 pm..............Registration8:30 am–5:00 pm..............HPT Institutes8:30 am–5:00 pm..............Workshops

Monday, April 30, 20077:00 am–8:30 pm..............Registration 8:30 am–5:00 pm..............HPT Institutes8:30 am–5:00 pm..............Workshops5:00–6:30 pm....................Opening Session6:30–8:30 pm....................Opening Reception

Tuesday, May 1, 20077:00 am–6:00 pm..............Registration8:30–10:00 am..................Keynote Presentation:

Lynne Lancaster 10:00–11:00 am................Coffee Break11:00 am–12:30 pm..........Educational Sessions12:30–2:00 pm..................Lunch Break (on your own)2:00–3:30 pm....................Educational Sessions3:30–4:00 pm....................Networking Break4:00–5:00 pm....................Masters’ Series Presentations

Note: For up-to-date schedule information, visit www.ispi.org/ac2007.

Wednesday, May 2, 20077:00 am–6:00 pm..............Registration8:30–10:00 am..................Bagel Barrel10:00–10:30 am................Networking Break10:30 am–Noon.................Educational SessionsNoon–1:30 pm ..................Lunch Break (on your own)1:30–3:00 pm....................Educational Sessions3:00–3:30 pm....................Networking Break3:30–5:00 pm....................Educational Sessions7:00–10:00 pm..................San Francisco Extravaganza

Thursday, May 3, 20077:00 am–6:00 pm..............Registration8:00–9:00 am....................Coffee Break9:00–10:00 am..................Masters’ Series Presentations10:00–10:30 am................Networking Break10:30 am–Noon.................Educational SessionsNoon–1:30 pm ..................Lunch Break (on your own)12:30–1:30 pm..................ISPI Business Meeting1:30–3:00 pm....................Educational Sessions3:00–4:30 pm....................IFTDO Closing Session3:00–4:30 pm....................ISPI Wrap-up6:00–7:00 pm....................Pre-Banquet Reception7:00–11:00 pm..................Closing Banquet

Schedule-at-a-Glance

HPT InstitutesSaturday, April 28 – Monday, April 308:30 am-5:00 pm (all three days)

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[email protected]

Whether you are new to the field orlooking to enhance your skills, ISPI’shalf-, one-, and two-day workshops willadvance your professional know-howand knowledge in a specific topic area.As a workshop participant, you havethe option of registering for individualworkshops or participating in ISPI’sCertificate Program (details below).Limited in size and facilitated by experts,our workshops provide the tips, tools,and techniques necessary to remain atop performer in your field.

For full descriptions of the workshops,visit ww.ispi.org/ac2007/workshops.htm.

Earn a Certificate?Here’s HowConference registrants may participate inone of ISPI’s four Certificate Programs:Analysis, Evaluation, and Measurement;Instructional Systems; Management ofOrganizational Performance; or Organ-izational Alignment. To do so, you arerequired to:

• Attend one, two-day workshop (ifavailable) or two, one-day workshopslisted under the specific certificate.For example, for the Analysis, Evalua-tion, and Measurement Certificate,you may attend the two-day workshop:WBA, or two one-day workshops:WSA and WMA to qualify.

• Attend three, topically-related 45- or90-minute conference educationalsessions (available in January 2007).

• Select the appropriate certificate onthe registration form, and register toattend one, two-day (if available) ortwo, one-day workshops related tothat certificate.

• On-site, complete and return theCertificate Program form providedto at the registration desk.

Once complete, participants not onlywalk away with a Certificate ofCompletion in a specialized area butexpand their knowledge and furthertheir professional development.

The workshop and certificate programregistration fees are separate fromthe conference registration fee.

Analysis, Evaluation,and MeasurementCertificateTwo-Day WorkshopsSunday, April 29 & Monday,April 30Managing Employee RetentionJack J. Phillips, PhD, The ROI Institute, Inc.

WORKSHOP CODE: WBA

For organizations that have or anticipateissues with employee turnover, thisextremely powerful workshop offersorganizations ways to show the valueof specific implementations of a reten-tion solution. This workshop takes acomprehensive approach to managingemployee retention and follows thestrategic accountability approach tomanaging retention.LEVEL: INTERMEDIATE/ADVANCED

Measuring the Return onInvestment: A Skill BuildingWorkshopPatti P. Phillips, PhD, The ROI Institute,Inc.

WORKSHOP CODE: WBB

Who is going to support a learning or performance improvement programthat cannot prove itself? Executivesdemand bottom-line results from allparts of their operations, includinglearning, development, and perform-ance improvement. Integrating the latesttrends, participants quickly see theadvantage of the return-on-investment(ROI) process as six types of data arecollected and analyzed, representingboth qualitative and quantitative data,developed from a variety of sources.LEVEL: ALL

Measuring Human CapitalDennis Kravetz, Kravetz Associates

WORKSHOP CODE: WBC

Learn how to use newly developedmetrics for measuring human capitalin the workplace. Find out how to calculate the dollar value of any com-petence change in your workforcethrough the use of a simple equation.Learn how to set up the competencymetrics that underlie the equation.

Based upon 20 years of research,learn how to forecast financials likegrowth in sales and profits fromchanges in 80 different people man-agement areas.LEVEL: ALL

One-Day WorkshopsSunday, April 29Constructing Level Two Evaluationand Certification Systems:Technical and Legal GuidelinesSharon Shrock, PhD, and WilliamCoscarelli, PhD

WORKSHOP CODE: WSA

Improving human performance requiresthat performance be measured. Inresponse to demand from customers,certification of competence to providea service or to use or maintain a prod-uct is increasingly a norm. PerformanceTechnologists can add testing expertiseto the value they offer their organiza-tions, even if they have no formal priortraining in measurement. This work-shop provides an overview of currentpractice in creating and documentingpractical and defensible performanceassessments.LEVEL: ALL

Driving and Measuring Individualand Business Performance Resultsfrom Training: The High-ImpactLearning ApproachRobert O. Brinkerhoff and Tim Mooney,Advantage Performance Group

WORKSHOP CODE: WSB

How do you ensure that traininginvestments achieve consistent—andmeasurable—performance and business improvement results? Thisdynamic and hands-on training work-shop will introduce participants to theresearch-based and proven “HighImpact Learning” framework and give them practice with the methods andtools that a number of companiesworldwide have adopted to: transitiontraining departments; “partner” withinternal customers; and increase thereturn on investment.LEVEL: INTERMEDIATE/ADVANCED


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Advancing Your Professional Development:Workshops and Certificate Program

Monday, April 30The Six Boxes™ Model: HPT forthe Whole World!Carl Binder, CPT, PhD, Binder Riha Assoc.

WORKSHOP CODE: WMA

The simplicity and plain language of The Six Boxes™ Model can driverapid communication and implementa-tion of HPT across all organizationallevels, in diverse cultures, to addressperformance challenges great andsmall. This workshop teaches SixBoxes™ “performance thinking”applied to organizational alignment,needs analysis, best practices strate-gies, implementation planning, leader-ship, and organizational development.The workshop introduces practicaltools and templates plus exercises toensure that participants can use themodel immediately.LEVEL: ALL

First Things Fast: Strategies to Movefrom Analysis to Solution SystemsAllison Rossett, CPT, EdD, San Diego StateUniversity, and David C. Hartt, CPT, U.S.Coast Guard Performance TechnologyCenter

WORKSHOP CODE: WMB

Now is the time to temper enthusiasmabout workplace training with skepticismabout whether training alone deliversthe goods. What to do? We must buildprograms based on analysis, tailorsolutions to our circumstances, andcommit to an irreverent and consulta-tive approach to our customers andthe work. The following questions willbe addressed: What is performanceanalysis? Why is consultation at theheart of the mix? What sources areappropriate? What questions will shedlight on both causes and solutions?What roles might technology play? Howdo we do it in ways that avoid analysis-paralysis? And where do these programsgo awry? For typical challenges, such astechnology rollouts, compliance, andmessed-up performance appraisals,participants will work on doing analysisfast and well. Yes, Allison is facilitatingtwo workshops at the same time, but itwill not affect the quality of your expe-rience. The transition will be seamless.LEVEL: ALL

Instructional SystemsCertificateOne-Day WorkshopsSunday, April 29Change, Choices, andConsequences: Ensuring UsefulPerformance SystemImprovementRoger Kaufman, CPT, PhD, SonoraInstitute of Technology and Florida StateUniversity

WORKSHOP CODE: WSC

This interactive workshop expands the conventional borders of performanceimprovement. Just as performancetechnology has changed over the years,so have the concepts, tools, andapproaches, including needs assessment,required to be successful in the newrealities of organizations and who theyserve. Conventional approaches willget negative or unworthy results simplybecause they ask the wrong questions.The appropriate tools and concepts formeasurable improvement are providedand justified. This workshop is not for those who simply want to be moreefficient in what they already do andare not open to a different approach.LEVEL: INTERMEDIATE/ADVANCED

Using Fundamental LearningResearch to MaximizePerformanceWill Thalheimer, PhD, Work-LearningResearch

WORKSHOP CODE: WSD

To ensure that our learning interventionsare effective in maximizing on-the-jobperformance, we must build them toprecise specifications, keeping ourdesigns within the fragile tolerances ofthe human learning system. Too often,even experienced designers get fooledby the myths of tradition or the sway of persuasive gurus. In this highlyinteractive workshop, the presenterwill share wisdom from research compiled from the world’s preeminentrefereed journals on learning, memory,and instruction.LEVEL: INTERMEDIATE/ADVANCED

Efficiency in Learning: ApplyingCognitive Load Theory for Faster,Better LearningRuth Colvin Clark, EdD, Clark Training &Consulting

WORKSHOP CODE: WSE

In this workshop, participants will learnevidence-based methods to make theirinstructional environments more effi-

cient. Based on her book written withinstructional scientist Dr. John Swellerand Frank Nguyen, the presenter willshow you how to apply 25 years of research on cognitive load theory to your instructional environments.Whether you are designing classroom,asynchronous, or synchronous e-learning training materials, you willapply the psychology, the techniques,and the evidence behind cognitive load theory proven to result in fasterlearning, better learning, or both!

LEVEL: INTERMEDIATE/ADVANCED

Monday, April 30Beyond the Humble Job Aid: AnActive Tour of PerformanceSupport Examples and ToolsAllison Rossett, CPT, EdD, San Diego StateUniversity, and Lisa Schafer, Collet andSchafer, Inc.

WORKSHOP CODE: WMC

Performance support is everywherenow—under a tree, in a submarine,on the manufacturing floor. What isperformance support? What does technology add to the humble print jobaid? Don’t you need a million dollarsand programming skills to build performance support? In this session,we will describe performance support,tour examples, discuss quality, andthen invite participants to team up withtool vendors to test drive their systemson a real, vivid challenge. Yes, Allisonis facilitating two workshops at thesame time, but it will not affect thequality of your experience. The transi-tion will be seamless.

LEVEL: ALL

Three Keys to Successful e-LearningImplementation: EngagedLearners, Motivated Managers,and Energized OrganizationsLance Dublin, Dublin Consulting

WORKSHOP CODE: WMD

Making your e-learning successfulrequires more than just having theright content, great design, and effec-tive technology. It requires a well-thought-out implementation strategy toensure your learners are engaged, yourmanagers are motivated, your organi-zation is energized. By integratingproven techniques and approachesfrom change management, consumermarketing, and organizational develop



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ment, you can ensure your learners,and the people who support them, aretruly ready, willing, and able to succeedwith your e-learning.

LEVEL: INTERMEDIATE

Six Disciplines that Turn Trainingand Development into BusinessResultsCal Wick, Fort Hill Company

WORKSHOP CODE: WME

Learning improves performance onlywhen it is transferred and applied inthe workplace. Based on six years ofresearch and the highly acclaimed book,The Six Disciplines of BreakthroughLearning, this interactive workshopwill equip you with systemic processes,frameworks, tools, know how, and bestpractices. You will leave prepared totake action that will improve learningtransfer and optimize the results ofyour most important learning initiatives,supported by cutting-edge follow-through technology.

LEVEL: INTERMEDIATE

Guerrilla Learning Methods for the FieldThomas Edgerton and Rosendo Gonzalez,SkillEdge

WORKSHOP CODE: WMF

This workshop explores drivers that influence the design, development, and use of field learning solutions. Variousmodels are used to identify key drivers,which include alignment with the business, leverage of existing infra-structure, and tapping into the cultureof knowledge. In teams, a case studyfrom manufacturing, finance, or technology is solved and then presentedback to the larger group. This workshopdemonstrates how critical and creativethinking leads to breakthrough results.

LEVEL: INTERMEDIATE

Management ofOrganizationalPerformance CertificateTwo-Day Workshop Sunday, April 29 & Monday,April 30SDI Qualification WorkshopTim Scudder, Personal Strengths Publishing

WORKSHOP CODE: WBD

At the conclusion of the workshop,attendees will be qualified to facilitatethe Strength Deployment Inventory

(SDI), a valid and reliable self-discoverytool based on Relationship Awarenesstheory. Facilitators, coaches, and per-formance technologists can integratethese tools into their own applicationssuch as leadership development, teambuilding, and communication. The toolhelps to build better relationships andidentify and manage conflict moreeffectively. It is used globally in almostevery industry.

LEVEL: ALL

One-Day WorkshopsSunday, April 29Collaborative Skills for BreakingDown Borders and BarriersJames Tamm, Radical CollaborationGroup

WORKSHOP CODE: WSF

Collaboration often breaks down at borders (between individuals, teams, companies, countries). Because HPT professionals rarely have enough roleauthority to dissolve territorial attitudes,they must be skillful at building collab-orative relationships. A six-year, nine-country study reflected that fiveskills helped participants become 45% more effective at getting theirinterests met, over 30% more effectiveat problem solving, and over 25%more effective at building climates oftrust. This experiential workshop willcover those five skills.

LEVEL: ALL

Crossing Cultural BordersSivasailam “Thiagi” Thiagarajan, CPT,PhD, The Thiagi Group, and Samuel vanden Bergh, Centre for Cross-culturalCompetence, School of Communication,Zurich University of Applied Sciences

WORKSHOP CODE: WSG

Let a couple of global nomads helpyou to safely and effectively cross cul-tural borders. Combine interculturalcommunication with human perform-ance technology to derive a powerful setof principles and procedures. Exploreand analyze cultural values, communica-tion factors, workplace variables, anddevelopmental stages to improve inter-cultural interactions. Help yourself andothers to achieve cultural sensitivityand effectiveness through field-testedinteractive exercises. After the work-shop, continue your development withan extensive bibliography, onlineresources, and a packet of job aids.

LEVEL: ALL

Aligning Human PerformanceWithin and Beyond Borders: The “Easy D.O.E.S. It”® WayMarcey Uday-Riley, CPT, MSW, IRIConsultants to Management

WORKSHOP CODE: WSH

Aligning and managing human per-formance is far more than communi-cating business objectives, determininga compensation strategy, and filling informs. Aligning and managing humanperformance, when done well, is theintegration of a complex set of cogni-tive and communication skills andcompetencies that truly influencesindividual behavior, such that organiza-tional goals are more easily achieved.During this workshop, you will learnhow to ensure organizational alignment,and the four-step performance manage-ment process that organizations in theU.S. are beginning to discover: the“Easy D.O.E.S. It” Process®.

LEVEL: INTERMEDIATE

Building Business Acumen: How toWin a Seat at the Strategy TableTerrence Gargiulo, MAKINGSTORIES.net

WORKSHOP CODE: WSI

Human Performance Technologistsneed business acumen. Those who arewell-versed in business acumen are inthe best position to help an organiza-tion achieve its objectives. This highlyinteractive session will help you assessyour business acumen and show youhow to make learning and perform-ance a vital part of your organization’ssuccess. Through case studies and dis-cussions, you will develop an actionplan that details the essential skills youneed to maximize your business acumen.

LEVEL: ALL


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From Leader to Leadership™:Building and Leveraging theLeader Capability within YourOrganizationLewis W. Parks, Lewis W. Parks Associates

WORKSHOP CODE: WSJ

This workshop will provide participantswith the tools to identify the leadershipcapabilities that contribute directly totheir organization’s value proposition,guide the design of a leader develop-ment program to systematically identifyand build the future leadership theyneed, and identify and integrate theperformance measures needed to ensureongoing and continuous success. Thishighly interactive session will useteamwork, case studies, and a modifiedgoal-based scenario approach.

LEVEL: INTERMEDIATE

Monday, April 30Facilitating Multinational Teams forHigh PerformanceSivasailam “Thiagi” Thiagarajan, CPT,PhD, The Thiagi Group, and Samuel vanden Bergh, Centre for Cross-culturalCompetence, School of Communication,Zurich University of Applied Sciences

WORKSHOP CODE: WMG

REALITY: As the world becomes flatter,the number of multinational teams isincreasing.

GOOD NEWS: The most productive andinnovative results are achieved fromthese multinational teams.

BAD NEWS: The worst-performingteams are also found among thesemultinational teams.

Based on more than 20 years of fieldresearch on organizing, facilitating,and advising multinational teams, thefacilitators have created a set of guide-lines and procedures for decreasingthe problems and increasing thepotentials of multinational teams. Inthis walk-the-talk workshop, you willexperience a series of interactive exer-cises for mastering key strategies forimproving the performance of multina-tional teams and applying them to yourown situation.

LEVEL: ALL

A Manager’s Guide to ImprovingWorkplace PerformanceRoger Chevalier, CPT, PhD

WORKSHOP CODE: WMH

Is it time that your organization delivered performance improvementtechniques to your line managers andsupervisors? This workshop presentsstate-of-the-art information on per-formance coaching, leadership, andperformance technology for use bymanagers and supervisors as they workto improve workplace performance.The workshop is based on four sessionspresented at past ISPI conferences andis the subject of the presenter’s newbook, A Manager’s Guide to ImprovingWorkplace Performance.LEVEL: ALL

Matrix Management: KeyManagement Practices forMaximizing Cross-FunctionalCooperationWilliam R. Daniels, American Consulting& Training, Inc.

WORKSHOP CODE: WMI

Managing in a matrix structure is keyto getting organizations focused, flexi-ble, and fast. Few managers are goodat it; that is why we have a worldwideproductivity and leadership crisis.Come experience this challengingworkshop and simulation that is beingused by Fortune 500 companies allover the world to address the problem.The workshop designer and leader isone of ISPI’s most honored membersand a well-known facilitator ofremarkable learning experiences.LEVEL: ALL

Human Capital Management: HR + HPTBrian Desautels, CPT, and Jane Brenneman,SPHR, JB2D Performance Inc.

WORKSHOP CODE: WMJ

This workshop provides attendees with an overview of the powerful relation-ship available through partnering theHR focus with the methodology calledHuman Performance Technology. Thisprogram centers on uncovering orga-nizational and individual performanceopportunities while identifying solutionstargeted toward improving results.Regardless of your depth of HR or HPTknowledge, you will be introduced tothe partnership through case studiesthat illuminate a full spectrum of practical applications of HPT conceptswithin an HR focus. LEVEL: ALL

OrganizationalAlignment CertificateOne-Day WorkshopsSunday, April 29Using an HPT Model to BecomeManagement’s PartnerDanny Langdon and Kathleen Whiteside,Performance International

WORKSHOP CODE: WSK

Perhaps the question that most plaguesHPT professionals is, “How can Ibecome my clients’ ongoing partner?How can I become the partner who iskey to their daily operations?” Thisworkshop provides a methodology thatworks! It is an operational, rather thana programmatic, approach. Becomemanagement’s partner by using a nine-step systematic, performance-orientedprocess. You will get the gap data youneed continuously. This will allow youto initiate HPT solutions that improveperformance—and finally be manage-ment’s partner.

LEVEL: ALL

Monday, April 30HPT: Culture Change andPerformance LeadershipDonald T. Tosti, CPT, PhD, VanguardConsulting Inc.

WORKSHOP CODE: WMK

HPT can be an effective way to improvethe cultural, business, and leadershippractices of an organization. Becauseof the many examples of successfulapplications of HPT to improving indi-vidual task and operational processperformance, some see HPT only interms of reducing such gaps. But it can do that and much more. HPT canaddress what practices are necessaryfor the organization to survive andthrive as a community. By focusing on success factors, we can establishmodels that can both supersede andaccommodate national and culturalconditions. Participants will hearexamples of such efforts at BritishAirways, General Motors, SITA, Nissan,and other international organizations.

LEVEL: ALL



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Monday, April 308:30 am-12:30 pm

Motivating Different GenerationsThrough Targeted CommunicationTechniquesGiselle Kovary, MA, n-gen PeoplePerformance Inc

WORKSHOP CODE: WML

With four generations in the work-place—traditionalists, baby boomers,Gen X, and Gen Y—each cohort possesses different values, attitudes,and behaviors. Leaders who understandthe generational identities can applycommunication techniques that increasemotivation and engagement by tappinginto what is important to each employeegroup. This highly interactive workshopwill provide practical tips on how tocommunicate by applying a six-stepcommunication plan that motivates all four generations.

LEVEL: INTERMEDIATE

Using Action Plans to Manage,Measure, and Align Performancewith Desired ResultsHolly Burkett, CPT, MA, SPHR, EvaluationWorks

WORKSHOP CODE: WMN

Action planning is a powerful and flexible method for managing andmeasuring the performance objectivesof an HPT solution and for ensuringthat objectives are effectively aligned

with desired results. This experientialsession will show how the action planning process can be used to closeperformance gaps and link businessneeds, on-the-job performance goals,and business impact measures.Practical job aids, case study examples,skill practice scenarios, and provenimplementation tools will be provided.

LEVEL: INTERMEDIATE

1:00-5:00 pm

Developing and SustainingOrganizational ChangeManagement CapabilitiesDennis Dawson and Timothy Rice,People & Performance Solutions, LLC

WORKSHOP CODE: WMO

Developing and sustaining organiza-tional change management capabilitiesenables an organization to be resilient.This organizational resiliency allowsthe leadership team the flexibility toiteratively adjust the organization’sbusiness model in light of the ever-changing competitive marketplace.This workshop will interactively engageparticipants in the use of a blueprintthat has been successfully implementedto assess, develop, transfer knowledge,and sustain organizational changemanagement capabilities resulting inorganizational resiliency.

LEVEL: INTERMEDIATE

Beyond “1-800-Train Me”!Broadening Your Client’sPerspectiveDebra Tolsma, CPT, Global Learning atSteelcase University, a division ofSteelcase Inc.

WORKSHOP CODE: WMM

What the client asks for is not alwayswhat he or she needs. Giving clientswhat they want may make them feelgood, but it does not meet our HPTobjective—adding value as a strategicpartner. This workshop offers thepower of Gilbert’s Behavioral EngineeringModel (BEM), adapted to supportneeds analysis in a consulting engage-ment. You will learn a rigorous butreasonable process that will enableyou to make sound recommendationsto decision makers throughout yourorganization.

LEVEL: BEGINNING/INTERMEDIATE


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Half-Day Workshops and Certification Workshop

CPT CertificationWorkshop: Preparingfor the CPTSunday, April 29 & Monday,April 30Judith A. Hale, CPT, PhD, Director ofCertification, ISPI

During this workshop you will get anoverview of the standards on which the Certified Performance Technology(CPT) is based, the certificationprocess, and how the credential cameabout. As a result, you will gain a deeper understanding of the standardsand the criteria for achieving the CPT.You will engage in exercises where you will apply a reviewer’s checklist tosample applications. You will seeexamples of well-documented applica-tions and reviewers’ feedback on some that did not meet the standards.You will also use a self-assessmentguide to determine your readiness toapply for the certification. For moreinformation on the CPT designation,visit www.certifiedpt.org.

Participants will be able to:

• Understand the value of the CPT certification to them and theirorganization.

• Better evaluate their work and thework of others.

• Assess their readiness to apply forthe CPT designation.

• Develop a plan for their professionalgrowth.

All applications for the CPT designation are subject to the regular peer evaluationprocess. The CPT application fee isincluded in the price of the workshop,which is $1,195 for ISPI members and$1,395 for non-members.

SatisfactionGuaranteeIf you are not completely

satisfied with your

workshop, ISPI will

refund your workshop

registration fee.

Reserve Your HotelRoomDiscover a beautiful downtown SanFrancisco hotel rising into the city skyline at the renowned San FranciscoMarriott. Nestled in the heart of thecity, this hotel is situated just stepsaway from the city’s top attractions,including Union Square and theFinancial District. Enjoy breathtakingviews of downtown San Francisco froma number of extraordinary rooms.Reserve your room today for a trulymemorable experience.

San Francisco Marriott55 Fourth StreetSan Francisco, California 94103Phone: 415.896.1600

A limited number of rooms have been set aside for ISPI attendees at the following special rates:

• $203 Single/Double• $223 Triple • $243 Quad

A limited number of rooms with thegovernment rate are also available.

Reservations must be made on or beforeThursday, April 5, 2007. After thisdate, reservations are accepted basedupon availability and hotel rate. Allreservation requests will require a creditcard guarantee of one nights’ deposit.

For reservations, contact the hoteldirectly at 415.896.1600 or 888.575.8934 and mention the groupcode, as follows:

• ISPISPA Single/Double• ISPISPB Triple• ISPISPC Quad

Special AssistanceIf you have special needs, please contact ISPI at your earliest convenience.

Air TravelReceive a special 5% discount throughour travel partner, American Airlines.To make a reservation, call our MeetingServices Desk at 800.433.1790 fromanywhere in the U.S. or Canada. Allfares based on availability; the lowestfare will always be quoted. Be sure to inform the airline agent of the ISPI Annual Meeting code to obtaindiscounts: A6247AM.

The following airports service the conference:

• San Francisco (SFO)• Oakland (OAK)• San Jose (SJC)

Renting a Car?Make your reservation online atwww.avis.com or call 800.331.1600and mention Avis Worldwide DiscountNumber (AWD): #T068999. The discount will be effective April 22-May 10, 2007.

Group DiscountsContact ISPI at [email protected] or call 301.587.8570 if you intend toparticipate as a group. Groups of 5-9persons deduct $50 per person on the full conference registration fee.Groups of 10 or more persons deduct$75 per person on full conference registration fee.

Visa Letter of InvitationOn request, ISPI is pleased to send aninvitation for participation in the 2007International Performance ImprovementConference. Letters of invitation aresent to those individuals registered toattend and whose payments have beenverified. To request a letter, [email protected].

Student/RetiredRegistrationYou must be a current student orretired member of ISPI to qualify forthese registration categories. To renewor join using the student membershipcategory, you must provide proof offull-time enrollment, as defined byyour institution. To renew or join usingthe retired membership category, youmust be fully retired from employmentand no longer practicing HPT butinterested in staying in touch with the profession.

ISPI MembershipThe ISPI membership comprises thoseinterested in improving human perform-ance in the workplace. There is no better way to network than to becomea member. Check the box to join ISPIwhen you register for the conference,or contact [email protected].

IFTDO MembershipIFTDO Member Organizations receive oneregistration at the member rate. If yourorganization would like to join IFTDOas a Full or Associate member, contactIFTDO at [email protected] or visitwww.iftdo.org for more information.

Bank TransferInformationPlease indicate on your completed registration form that registration feeswill be wired.

Wachovia Bank8701 Georgia AvenueSilver Spring, MD 20910 USARouting Number: 055 003 201Account Number: 437 160 7057



Planning Your Experience

2007 Conference Registration Form (Please Print Clearly)

First Name ________________________________________________ Family/Surname ________________________________________________________________________

Title _____________________________________________________ Nickname (for badge)____________________________________________________________________

Organization ____________________________________________________________________________________________________________________________________

Address _______________________________________________________________________________________________________________________________________

City ______________________________________________________ State/Province___________________________ Zip/Post Code ___________________________________

Country __________________________________________________ Email _______________________________________________________________________________

Phone ___________________________________________________ Fax _________________________________________________________________________________

■■ This is my first ISPI Annual Conference. ■■ I do not want ISPI to publish my name on the list of registered attendees to be distributed at the conference.

Conference Registration: April 30-May 3 By Feb. 16 After Feb. 16

■■ ISPI Member ............................................................................................................................................................................$ 799 $ 899

■■ IFTDO Member (Each IFTDO Member Organization receives one conference registration at the member rate).....................$ 799 $ 899

■■ ISPI/IFTDO Delegate (Non-member) .......................................................................................................................................$ 999 $ 1,099

■■ ISPI Student/Retired Member ...................................................................................................................................................$ 279 $ 349

■■ One-day Conference Registration: ■■ Tuesday ■■ Wednesday ■■ Thursday ................................................................. ■■ Member: $ 450 ■■ Non-Member: $ 575

■■ Conference on CD-ROM. Take the conference home with you! ........................................................................................ ■■ Attendee: $99 ■■ Non-Attendee: $199

Social EventsGuests and spouses are invited to attend Social Events, so be sure to order additional tickets. A Closing Banquet ticket is not included with your registration.

■■ Extra Opening Reception Ticket (One ticket included with registration) ............................................................................# of tickets_______ @ $ 25 ea. = $__________

■■ Extra Special Event Ticket (One ticket included with registration)......................................................................................# of tickets_______ @ $100 ea. = $__________

■■ Closing Banquet Ticket (Ticket NOT included with registration).........................................................................................# of tickets_______ @ $ 65 ea. = $__________

Institute Registration: April 28-30■■ Principles & Practices of Performance Improvement WSP ............................................................................................. ■■ Member: $ 1,299 ■■ Non-Member: $ 1,499

■■ Making the Transition to Performance Improvement WST ............................................................................................. ■■ Member: $ 1,299 ■■ Non-Member: $ 1,499

Certificate Program RegistrationTo participate in the certificate program, you must register to attend the conference. Please select the certificate that corresponds to the one, two-day or two,one-day workshops you have registered for below. (See page 5 for details.)

■■ Analysis, Evaluation, and Measurement ■■ Instructional Systems ■■ Management of Organizational Performance ■■ Organizational Alignment

Workshop Registration: April 29-30■■ Two-day workshop code: WB ______ ............................................................................................................ ■■ $ 600 ■■ $ 650

■■ Sunday workshop code: WS ______ ............................................................................................................ ■■ $ 395 ■■ $ 445

■■ Monday workshop code: WM ______ ............................................................................................................ ■■ $ 395 ■■ $ 445

■■ Half-day workshop code: WM ______ ............................................................................................................ ■■ $ 200 ■■ $ 250

■■ CPT Certification Workshop ............................................................................................................ ■■ Member: $ 1,195 ■■ Non-Member: $ 1,395

ISPI Membership Join ISPI today, and register at the ISPI member rate!

■■ Individual Membership Annual Dues ...................... $145 ■■ Student/Retired ISPI Membership Annual Dues .............. $ 60

■■ Supplemental Postage for Members outside the US & Canada (Monthly Performance Improvement journal) ...................... $ 50

IFTDO MembershipIFTDO Member Organizations receive one registration at the member rate. If your organization would like to join IFTDO as a Full or Associate member, contact IFTDO at [email protected] or visit www.iftdo.org for more information.

Total: U.S. $_____________

Payment Method (Please make payment in U.S. Dollars) Federal Employer Tax ID# 74-1470720

■■ Check Amount enclosed: $ _______________________________________________ Check number ___________________________________________

Credit Card: ■■ VISA ■■ MasterCard ■■ American Express ■■ Discover

Card number _____________________________________________________________ Expiration date __________________________________________

Name on card _____________________________________________________________ Signature_______________________________________________

Substitution/Cancellation Policy: Please notify ISPI of any substitutions in writing. The appropriate registration fee will be applied to the substitute attendee. A refund (minus a $50 cancellation fee) will be given for conference, workshop, or institute cancellations received in writing by ISPI before the start of the event. Refunds will not be given for cancellations received after the event starts. Cancellations must be in writing. Telephone cancellations will not be accepted.

4 Easy Ways to RegisterWeb: www.ispi.org/ac2007 Mail: ISPI, 1400 Spring Street, Suite 260, Silver Spring, Maryland 20910 USA Phone: 301.587.8570 Fax: 301.587.8573

Non-ProfitUS Postage

PaidToledo, OH

Permit No. 332

International Society for Performance Improvement1400 Spring Street, Suite 260Silver Spring, MD 20910 USAwww.ispi.org/ac 2007

We Get Results

CPT PointsA maximum of 12 points can begiven for attending any individualconference, university/collegecourse, or training program. CPTpoints awarded in conjunction

with attending ISPI’s 2007 Annual Conference are as follows:• Annual Conference (must attend all three days,

May 1-3): 12 points• HPT Institute (three days, P&P or Transitions):

12 points• Two-Day Workshop: 12 points• One-Day Workshop: 6 points• Half-Day Workshop: 3 pointsTo learn more about the Certified Performance Tech-nologist (CPT) designation, visit www.certifiedpt.org.

Graduate CreditYou may earn graduate credit through ExcelsiorCollege by attending and completing the followingevents at the 2007 Annual Conference.

• HPT Institute (P&P or Transitions): 3 credits• Two-Day Workshop (Kravetz, WBC): 2 creditsFor details, visit www.ispi.org/graduateCredit.htm.

HRCI ProviderISPI is an approved provider of HR-related continuing education events for the Human ResourcesCertification Institute’s three certifications:

• PHR® (Professional in HumanResources)

• SPHR® (Senior Professional inHuman Resources)

• GPHRTM (Global Professional in Human Resources)

There are many opportunities to support the 2007 InternationalPerformance Improvement Conference through sponsorship. To become a sponsor, contact Keith Pew, ISPI’s Director of Salesand Marketing, at [email protected].

Earn Re-certification and Graduate Credit

Conference Sponsors

1106/50K/14500

Documents

2007 International Extend your Performance Improvement · Keynote Presentation Tuesday, May 1 Lynne Lancaster is one of today’s foremost cultural translators. ... in Athens 2004—and