2006 MBA Orientation

Notebook Computer Training Session…

Slide show available @:

http://kelley.iu.edu/TS/ServicesSupport/CustomerSupport/Orientation/MBA_Orientation_2006.ppt

• Notebook computer• IUB network cable (orange cord

w/oversized phone plugs on the ends) – passed out during configuration session

• AC adapter• UITS account information (generated

through AMS)

Training Checklist

Training Session Agenda

• Discuss Network printer locations and quota• Notebook computer maintenance• Check IU accounts (AMS)• Configure Outlook/Exchange• Provide general building network info• Notebook computer support – “Do’s & Don’ts”• Support available through Technology Services• Miscellaneous helpful information• Q & A & evaluation

Network Printer Queues & Locations

• cg0020prt – In CG 0020 lounge• cg1022prt – Outside of CG 1022• cg1034prt – In hallway between CG 1034 & 1040• cg1050prt – Across hallway from cg1034prt• cg2065prt – Outside of CG 2065• cg3075prt – In CG 3075

– (not always available due to scheduling conflicts)

http://itaccounts.iu.edu/

Used to check preferred e-mail address and confirm/request IU network accounts:• Network ID• ADS• Exchange

IU Account Information

Notebook Computer Maintenance

• Update Antivirus definitions – set for auto update, run scans weekly

• Update Ad-Aware/Spybot definitions weekly, run scans weekly

• Windows Updates – set for automatic• Suspend/Hibernation/Sleep mode – use at your own

risk• Carrying a Notebook Computer Safely

Windows Update Information

• Standard notebook computers are set to automatically download & install Windows updates every day.

• Non standard notebook computers – To enable…– Right click on My Computer on the desktop– choose Properties from the menu– Select Automatic Updates tab and select checkbox to keep

your computer up-to-date

Symantec Antivirus Information

• Standard notebook computers are set to auto update every day

• Non standard notebook computers – choose File/Schedule Updates to enable this option

Important Information for all Notebook Computer Users

• VPN Login Information – Username: {your username}– Password: {your password/passphrase} – Domain: ADS

• VPN Connection REQUIRED for printing and wireless network connection

• Logging Out or Locking Your Computer (CTRL-ALT-DEL – click “Lock Computer”)

Outlook/Exchange Configuration

• Check for existing user profile • “START,” “Settings,” “Control Panel,” double click

“Mail”• “Show Profiles” – remove unwanted profile• Click Email accounts; Under "E-mail," select Add a new

e-mail account • Under "Server type", select Microsoft Exchange Server • Under "Exchange Server Settings," enter ads.iu.edu • Uncheck Use Cached Exchange Mode. Tab to the next

line and type your username. Click the Check name button

• Click Next, then Finish

Network Connection Availability • Classrooms in the Graduate & Executive

Education Center (GEEC)– Available Mon-Thurs, 5:30-9pm (when not

reserved); 9pm-2am; Fri, 8am-5pm (when not reserved); Sat & Sun, 12pm (noon)-2am

• GEEC Breakout Rooms (29)– Available on a first-come, first-serve basis

• GEEC Graduate Student Lounge & Hallway Connections– Available 24 hrs/day, 7 days/week

Network Connection Availability

• BUS/SPEA Library (PV150)– 155 Wired connections + wireless access– Available Mon-Thurs, 8am-12am (midnight); Fri,

8am-9pm; Sat, 10am-5pm; Sun, 11am-12am (midnight)

NOTE: They flicker lights 20 minutes before closing

Wireless Information

Use VPN icon on desktop to login to IUB Network and to print to IUB printers– Username and password/passphrase are the same

as all other accounts

NOTE: Wired access will ALWAYS be faster/better

Wireless Coverage

• Graduate & Executive Education Center – Available in all classrooms and most office areas– Bathrooms excluded – concentrate on other business!

• Courtyard and Exterior Areas– Varied coverage – depends on signal penetration of

exterior walls• Undergraduate Building

– Available in all classrooms and most office areas– Business/SPEA Library

What you Should Expect to be Able to do with your Notebook Computer…

• Use it extensively in class the first year• Check your e-mail• Surf the “Net”• Take some exams on it

What you Should Not Expect to be Able to do with your Notebook Computer

• Use it in every class• Plug into the network anywhere on campus

outside of designated areas (Kelley School of Business)

What you Should Not Expect to be Able to do with your Notebook Computer

• Use it in every class• Plug into the network anywhere on campus

outside of designated areas (Kelley School of Business)

• Take it on dates• Sleep with it• Use it as a lunch tray• Use it as a fly swatter

Software on Standard Notebooks• Windows XP with SP2• VPN Client• DVD playing and CD recording software• Symantec Antivirus, Corporate Edition• Quicktime• Microsoft Office 2003 w/all current Office updates• Adobe Acrobat Reader• IUB PPP (IUB modem dial-up software)• IUB printer locator• SSH Secure Shell (Telnet and FTP software) • Firefox• Internet Explorer• SpyBot

Standard Notebook Computers – Additional Information

• One Hard Drive, Two Partitions – C: Used for Windows OS and applications – D: Used to store data files

• System Warranties for Standard Notebook Computers– IBM ThinkPad T43 – 3 year EasyServ (return to depot

warranty)– Dell Latitude D620 – 3 year next business day on-site

warranty– IMPORTANT – Keep your invoice or E-mail

confirmation (Dell)!!! This is your proof of purchase!

Supplemental Info• Check with your manufacturer before you take your laptop out

of the U.S. as some companies require U.S. registration prior to obtaining warranty service in another country.

• If any software installation asks you to install a wireless bridge, DO NOT DO THIS!

• If you receive email from TSHELP or SOBACCT asking you to contact our office (Tech Services), please do so ASAP! It’s very possible that you have a network configuration that is causing difficulties for other users.

Top 10 Notebook Acts of Stupidity

• My notebook computer fell out of my backpack and landed on the sidewalk – now it won’t boot

• I left my notebook computer in the car overnight and the temperature dropped below zero, now it won’t boot…

• I left my notebook computer too close to the lamp and it melted the case and screen…

• I sat on my notebook computer and now the screen is blank around the pointer…

• I left my laptop turned on & zipped it up in my carrying case while I drove home and now it won’t boot

Top 10 Notebook Acts of Stupidity

• I checked my notebook computer through baggage at the airport and a Samsonite case obliterated it in baggage claim…

• I accidentally locked my notebook computer case shut and lost the key, so I had a locksmith drill the lock out (through the case), and now it doesn’t boot…

• From a technician, “Where did this liquid dripping out of your notebook computer come from?”

• My daughter destroyed/my dog ate my Ethernet cable

• “I spilled water on the keyboard and used a hair dryer to dry it up – I didn’t even put it on the hottest setting!” (6 keys on the keyboard were melted)

Insurance & Surge Protectors

• Renters Insurance - A MUST!– Some companies will cover your laptop under their

standard policy; others may require an additional rider. Check with your agent.

• Surge protectors with telephone cable protection – A MUST!

• Complete Care (Dell), and ThinkPad Protection (IBM) plans DO NOT cover theft or intentionally inflicted damage (hammer marks)

Network Access @ Home

On Campus – • Wired Ethernet (free) – fastest network option • Wireless Ethernet (free)

Off Campus –• $ Broadband DSL – Smithville (service fee)• $ Broadband DSL – Kiva (service fee)• $ Broadband ISDN – SBC (service fee)• $ Broadband Cable Modem – Insight (service fee) • Dial-up – IUB 56k modems (free) – slowest connection, two

hour time limit (http://iuware.iu.edu - Networking/PPP Wizards/PPP Wizard 4.0 for Bloomington)

For further options, see KB, Bloomington yellow pages, Web search engines, etc.

Need Assistance???

Services Available Via UITS Support Center - 855-6789,

Information Commons

• IU Account generation & maintenance• IU Network password resets• Software & Application installation & support• 24x7 telephone support• 24x7 IU Knowledge Base @ http://kb.indiana.edu • Evening & weekend walk-in support• Online Chat Support @ https://ithelplive.iu.edu

Services Available Via Technology Services (CG0013)• KSB school-wide computing issues• Hardware support (only) for KSB “Standard

Notebooks” • Loaner Notebook computers available to any Kelley

Graduate Student for up to 1 week (3 week max/semester)

• Rebuild DVDs for standard units• Classroom technology, including video conferencing

(students must have faculty/staff sponsor)• KSB Network Printer Paper & Maintenance• AV Equipment (with faculty sponsorship)

Notebook Computer Support

UITS Support Center – Telephone: 855-6789 (free & available 24x7)

– E-mail: ithelp@iu.edu (free & available 24x7)

– UITS on-line help – http://uits.iu.edu (free & available 24x7)

– Walk-in: The Information Commons (1st floor of main library) 8am-midnight Mon-Thurs; 8am-9pm Fri; Noon-5pm Sat; Noon-Midnight Sun

Technology Services

– TS Home page http://www.kelley.iu.edu/ts – Monday-Friday 7:30am-5pm– Contact Info: tshelp@indiana.edu or 812-855-4247 – Walk-in: CG0013

Alternate Support Options

During Summer break, Holidays, weekends, etc.

• UITS Support Center 855-6789, Information Commons, ithelp@iu.edu

• Notebook Computer Vendors– Dell 1-800-WWW-DELL or (1-800-624-9896 )– IBM EasyServ 1-800-IBM-SERV (1-800-426-7378)

• PC Max (337-0630)• PC Guru (336-4878)• Computer Clubhouse (333-4484) • Check local yellow pages/Internet for others

Miscellaneous Helpful Information

• Discharge battery fully once a month to sync with system fuel gauge (battery warranty is one year)

• If computer locks up in suspend/sleep/hibernation mode, unplug notebook, remove battery, wait 10 seconds and reboot.

• KSB Standard Notebook Start Menu assistance – instructions for changing machine name, Outlook Setup, and machine rebuild

• Ghost is your friend! • Make sure your antivirus software and windows

updates are current

More Helpful Info

• Backup your personal data regularly (CDR/CDRW, USB “flash” or “thumb” drive, etc)

• Log Out or Lock Your Computer (CTRL-ALT-DEL)

• Protect Your Password(s)!!• Physically Secure Your Laptop when you need

to leave it unattended (Kensington Cable)

Thank You!

• Please Take a Moment to Fill Out our On-line Survey/Evaluation:– http://kelley.iu.edu/ts/survey/orientation2005/MBA/login.cfm

• Questions??

• Slide show available @: http://www.kelley.iu.edu/ts/MBA_Orientation_2005.ppt