2006 Cisco Systems, Inc. All rights ConfidentialPresentation_ID 1 Unity 5.0 Update Consultants Briefing March 30, 2007 Todd Tatum UCBU

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Unity 5.0 UpdateConsultants BriefingMarch 30, 2007

Todd TatumUCBU Product Management


Cisco Unity

Unified Communications System Release 6.0

Cisco Unity 5.0


Cisco Unity: Overview Voice messaging for Cisco’s Unified

Communications Solution – Enterprise and Mid-market customers

Part of a Cisco end-to-end solution

Support Unified Messaging and Voicemail with Integrated Messaging

Also supports mixed UM and VM for users counts under 1500

Flexible Telephony User InterfaceAids in user population migration

Voicemail InteroperabilityRequired for legacy voicemail migrationIntelligently route calls to stay in touch no matter where you are


Cisco Unity Core Ohio Elements Cisco Unity 5.0

FCS May 31st, 2007

Key Features:– Speech access– Secure Messaging – IP Phone integration features– Exchange 2007 message store support – Increased port and subscriber scalability


Cisco Unity - Speech Access Phase I - Unity 5.0

• Natural language commands• “press or say” also supported• Voice recognition support for

addressing by name

Phase II - Unity 6.0 (Spring 2008)or sooner through partner

• Optimization of directory access for voice addressing of messages• Speech enabled auto attendant

Bundled into every UM seatNo per port pricing!


Cisco Unity 5.0: Security improvementsSecure Messaging (SM) Enhancements

Built to address the needs of customers or vertical markets that are especially sensitive regarding SOX compliance. Mitigates risk of having VM in email environment (no impact

if forwarded) Allows strict compliance to retention policies (expired messages can

no longer be recovered regardless if saved to folder or desktop) Message retention policy enforcement mitigates discoverability burden

and risk


Cisco Unity 5.0: Cisco IP Phone Integration Adding value to the Cisco IPC solution Message Monitor (Desktop and Remote)

– Allows users to listen to messages as they are being left similar to answering machine behavior

– Calls can be answered while message is in progress

Dropped call recovery– Enables users to recover in-process messages or return to inbox stack

location in the event of an abrupt disconnect from the Cisco Unity serve

Unity Phone View– The message locator feature used to view voicemail message queue on IP

Phone display – Users can jump to particular message in inbox, view message header details

and play selected messages.– Intended to supplement the PhoneSuite activities currently being developed

by IPCBU


Cisco Unity 5.0: System Scalability Improvements Port scalability-144 ports (MCS-7845)

– Unity now a better drop in replacement for legacy Octel 250/350 systems

Inbox/IMAP (4000 total Inbox and/or IMAP)– Will enable wider coverage of users per server and thus increase uptake

and available revenue

CUPC 1.2 Support (4000 IMAP connections)– No additional IMAP license required

Number of Supported Integrations increases to 18 per server– Branch office support and multiple IP/TDM integrations per server offer a

continued strategic advantage relative to our competitors

Impact on Exchange whitepaper forthcoming


Cisco Unity : Ongoing Focus to Improve theUser Experience 4.0 (5) Enhancements

– Alternate extension support– Streamlined system

prompts– Deleted item support– Enhanced alternate

greetings– Configurable conversation

volume/speed

4.2 Enhancements

– Urgent Message Toggle– Efficient message stack navigation – Configurable Message Playback

Speed Setting– Streamlined message send/quick

message– New Per User TUI Options– Follow me/alternate contact option


Cisco Unity 5.0 Pricing & Promotions Unity Inbox ($10) and IMAP ($25) licenses merged into

one at $35 and now includes speech access (for non-UM mailboxes)

Competitive Technology Migration Program for UnityUM: up to $34 credit per MB (up from $12) VM: up to $16 credit per MB (up from $8)MB Credits based on what is PURCHASED not traded inAll credits are applied AFTER standard discount

Program Available through 7/31/2007


Promotion ImpactExample – Large Insurance Company 10,689 UM Mailbox Opportunity UM List Price = $135/MB Example “Standard” discount = 40% Normal cost of mailboxes =

(10,689 * 135) – 40% = $865,809 CTMP credit = $34 * 10,689 = $363,428 New cost = $865,809 - $363,428 = $352,739

Effective MB cost = $33/MB

Actual credits may vary depending account circumstances


Cisco Unity Connection

Ohio System Release:

Cisco Unity Connection 2.0


Cisco Unity Connection: Overview Voice messaging for Cisco’s Unified

Communications Solution Part of a Cisco end-to-end solution

Voice recognition featuresEasy control of your messages with natural speech commands

Desktop access to your messagesPlay voice messages with your e-mail client or web browser

Call transfer rulesIntelligently route calls to stay in touch no matter where you are

Simple to install, configure and manageNo Microsoft Exchange or AD required


Appliance Platform

Unity Connection on the VTG Appliance Platform

Same OS platform as CUCM 6.0Same version, same image

Common Platform ServicesCommon diagnostics, patch management, performance management tools

Co-Resident with CUCM 6.0Cisco Unified Communications Manager: Business EditionUp to 500 mailboxes / IP phones

Appliance Platform

Consistency makes applications easier to install, configure and manage.


Voice Recognition Enhancements New Media Control Commands

Pause / ResumeSkip back / Skip forwardSpeed up / Slow down

Cisco Unified MeetingPlace Express IntegrationLists your meetings over the phoneNavigate day / time (AM, PM, evening…)“Join” transfers you to MPE to that Meeting ID

Voice controls enable mobile users to manage their messages and now audio conferences as well…


VPIM Networking Links Unity Connection, Unity and Unity Express systems

together Up to 10 systems in any combination at any sites Reply to, forward and create messages for subscribers on any

networked system

Unity ConnectionUnity Express

Unity

Now deployable at multi-site, networked customers.


Pricing & Packaging Changes MCS Server Pricing

Now the same as IPCBU servers !!

Operating System (now on Linux)No separate OS SKU’s or charges

New ADVANCED USER packageBundles together IMAP, INBOX, ASR and TTS feature optionsDo not need ASR or TTS *ports* !!!

Simpler packaging and pricing makes Cisco Unity Connection easier to sell


Questions?

Consultant HOTLINE:

[email protected]


Documents

2006 Cisco Systems, Inc. All rights ConfidentialPresentation_ID 1 Unity 5.0 Update Consultants Briefing March 30, 2007 Todd Tatum UCBU