2-Welcome to CaRES · If you experience any difficulty with any of the self-study programs, please call one of the Learning Services department numbers below: Miramichi - 623-3360

Welcome to the

CaRES Program!

Ca – ring R – espect E – xcellence S - ervice

CaRES Online Orientation Participant Manual Page 2

Instructions for Completing the CaRES Participant Manual

Welcome to Horizon Health Network. This booklet and the corresponding eLearning programs

have been developed to ensure a safe start for your new role. If you experience any difficulty

with any of the self-study programs, please call one of the Learning Services department numbers

below:

Miramichi - 623-3360

Saint John - 648-6443

Moncton - 857-5390

Fredericton - 452-5050

Waterville - 375-2581

PLEASE NOTE:

You must have a record of completion for each of the eLearnings. To obtain this record, you

must complete the form at the end of each eLearning program. Instructions are below.

There are three steps to register your completion - the Code Red program is used as an

example.

1. At the end of each program, you are prompted to select the registration page as shown in

the screen shot below. Select the link Click here to register your completion


2. Click the arrow beside Horizon Employee.

3. Select your area from the drop-down menu. Enter your eight-digit Employee Number. (If

you do not have an Employee Number enter 22987654 in that row). Enter your first and

middle name in the First Name row; enter your last name in the Last Name row. Always

include an email address. Click Submit to complete the registration.


Horizon Health Network’s Mission, Vision and Values

Legal Mandate

Horizon is a “creature of statute.” Constitutionally, health is a provincial responsibility. In New Brunswick, the provincial government has sub-delegated certain responsibilities for the delivery of health care services to regional health authorities. Horizon is one of two regional health authorities in the province that was established pursuant to the Regional Health Authorities Act. The legal mandate of the regional health authorities is set out in that legislation and includes responsibility for the delivery of and administration of health services in the regions for which they were established.

Under supervision of the Minister of Health, Horizon is required to (a) determine the health needs of the population that it serves, (b) determine the priorities in the provision of health services for that population, and (c) allocate resources according to a regional health and business plan. Horizon can only provide health services where (I) there is a need for health services, (II) the services are in a plan approved by the Minister, (III) the services are consistent with the provincial health plan, and (IV) sufficient resources are available to ensure efficient delivery.


Take a few minutes and think about your unique self. Reflect on your signature strengths and

write them down.

1. What 3 words best describe you as an individual?

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

2. What is unique about you that leads to your happiest times and to your best performance at

work or school?

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

3. How do you think you may be able to repeat that behavior in your new job?

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

My Signature Strengths


Think about your signature strengths from the previous exercise. How do those strengths reflect your personal values? Enter those values in the column on the left.

MY PERSONAL VALUES

MY VALUES-BASED

BEHAVIORS

My Personal Values


HORIZON

VALUES

VALUES-BASED

BEHAVIORS

We show empathy,

compassion and

respect.

We strive for excellence.

We are all leaders, yet

work as a team.

We act with integrity

and are accountable.


Patient and Family Centred Care

Horizon Health is committed to patient and family-centred care. It is our number one strategic priority.

Vision

Our Vision for patient and family-centred care is that our patients are fully in the driver’s seat, participating meaningfully in every initiative that can influence their care and service. Horizon’s vision for exceptional patient and family-centred care environment is fundamental to all actions performed by the organization and its employees - “Exceptional care, every person, every day”.

Definition

“Patient and Family-Centred Care at Horizon Health Network is compassionate healthcare based on a partnership among practitioners, patients and family (as explained by the patient). It is our goal to ensure decisions respect patients’ needs, values and preferences. Its outcome provides patients with information, knowledge and support to participate in their care.”

Core Principles of Patient and Family Centred Care

Dignity and Respect To actively listen and honour patient and family ideas and choices and to use patient and family knowledge, values, beliefs and cultural backgrounds to improve care planning and delivery.

Information Sharing To communicate and share complete and unbiased information with patients and families in useful ways. Patients and families receive timely, complete and accurate details so they can take part in care and decision making.

Participation To encourage and support patients and families in care and decision making at the level they choose.

Collaboration To invite family members to work together with healthcare staff to develop and evaluate policies and programs.


Horizon Patient and Family Advisory Council

Members of the Horizon Patient and Family Advisory Council include previous patients and family members. They must meet certain qualifications including an interest in improving the experience of patients across Horizon Health Network. The Council:

• Provides guidance and advice pertaining to objectives, policies and practices undertaken to facilitate improved patient and family-centred care.

• Promotes collaboration between staff, physicians and the greater community toward enhanced involvement of patients and their family members in the planning and delivery of care across the health network.

Patient Representative Services

Horizon's Patient Representative Services provides information, support, encouragement and assistance to patients, families and staff in all Horizon facilities. This service reflects our commitment to patient and family centred care, and enables us to be more responsive to patients' concerns and questions. Patient representatives are also here to support you, their colleagues. Patient representatives …

• Act as a bridge between patients, families and hospital staff and systems

• Listen to patient complaints, concerns and needs in confidence

• Help improve communication and resolve misunderstandings or concerns between staff and patients and their families

• Arrange a meeting, if required to resolve a matter, between relevant staff and patients and their families

• Provide feedback to patients and families about actions and outcomes with respect to their situation

• Provide information on Horizon's policies and procedures, such as Rights, Responsibilities and Expectations

• Receive and pass on compliments

They are someone that patients and families can turn to when they are uncomfortable speaking to their healthcare provider. Horizon welcomes feedback from patients regarding their healthcare needs, expectations and experiences with the healthcare system and its providers. Horizon views patient complaints as an opportunity to improve the quality and accountability of services and programs it provides.

http://en.horizonnb.ca/home/patients-and-visitors/privacy/your-rights-and-choices.aspx

http://en.horizonnb.ca/home/patients-and-visitors/privacy/your-rights-and-choices.aspx


Employees and non-employee personnel make every effort to resolve complaints at the point of service delivery. If you have a patient or family member with concerns you can’t easily address, please refer them to your colleagues at our Patient Representative offices.

For more information on Horizon’s Management of Patient Complaints Policy, please refer to policy HHN-SA-024.

Patient representatives are accessible through any Horizon hospital, health centre or community program across the province.

How to reach Patient Representatives By telephone Toll-free: 1-844-225-0220 If they are unavailable to take a call, a detailed message can be left, and the call will be returned as soon as possible. Online A complaint form is available to be completed at horizonnb.ca/complaint form By mail Letters can be sent to the local healthcare facility, addressed to Patient Representative Services. In person Patient representatives are accessible through any Horizon hospital, health centre or community program across New Brunswick. Their offices are located at the following hospitals:

• Dr. Everett Chalmers Regional Hospital (Level 2) – Administration Area

• Miramichi Regional Hospital (Level 4) – Administration Area

• The Moncton Hospital (Main Level) – Nursing Services

• Saint John Regional Hospital (Level 2) – Across from Tim Horton’s For more information, visit: www.horizonnb.ca/home/patients-and-visitors/patient-representative-services.aspx

tel:8442250220

http://www.horizonnb.ca/home/patients-and-visitors/patient-representative-services.aspx


Rights, Responsibilities and Expectations


Rights, Responsibilities and Expectations Exercise

These actions are in the Rights, Responsibilities and Expectations Document for Healthcare

Workforce, Patients/Clients and Families.

For each one, decide if it is to be done by:

A. Horizon Employees and Volunteers

B. Patients/Clients and Family Members

C. Both Groups

Treat others with courtesy, respect and dignity A B C

Be aware and appreciate that other patients may need help A B C

Introduce yourself to patients and families and to other healthcare

providers A B C

Use a calm tone of voice and non-threatening body language A B C

Report unsafe or potentially unsafe conditions A B C

Keep your personal property and valuables safe while in the hospital A B C

Know and respect each healthcare team member’s roles and scope of

practice A B C

Welcome close family members(s)/partner(s)-in-care to be present during the stay or appointment/visit

A B C

Ask questions and express your hopes, needs and fears A B C

Be a participant and decision-maker in your healthcare A B C

Reschedule or cancel appointments if unable to attend A B C

Share only information relevant to the patient’s care A B C


Make a Difference!

You are what people see when they arrive here.

Yours are the eyes they look into when they’re frightened and lonely.

Yours are the voices people hear when they ride the elevators, when they try to sleep, and when they ask for help.

You are what they hear on their way to appointments that could affect their destinies, and what they hear after they leave those appointments.

Yours are the comments people hear, when you think they can’t.

Yours is the smile that warms them and shows the care that they hoped they’d find here.

No patients, visitors, or co-workers can know how you care unless you let them see it. All they can know is what they can see, hear, and experience! Show how you care!

Adapted from Hamilton Health Sciences Learner Orientation Handbook, 2016


The R.E.S.P.E.C.T Model of Cross-Cultural Communication

Rapport o Connect on a social level o Seek the patient's point of view o Consciously attempt to suspend judgment o Recognize and avoid making assumptions

Empathy o Remember that the patient has come to you for help o Seek out and understand the patient's rationale for his or her

behaviors or illness o Verbally acknowledge and legitimize the patient's feelings

Support o Ask about and try to understand barriers to care and compliance o Help the patient overcome barriers o Involve family members if appropriate o Reassure the patient you are and will be available to help

Partnership o Be flexible with regard to issues of control o Negotiate roles when necessary o Stress that you will be working together to address medical problems

Explanations o Check often for understanding – e.g. ask specific questions to confirm understanding o Use verbal clarification techniques – e.g. paraphrase and repeat back what the other

person said

Cultural Competence o Respect the patient and his or her culture and beliefs o Understand that the patient's view of you may be identified by ethnic or cultural

stereotypes o Be aware of your own biases and preconceptions o Know your limitations in addressing medical issues across cultures o Understand your personal style and recognize when it may not be working with a

given patient

Trust o Self–disclosure may be an issue for some patients who are not accustomed to

Western medical approaches o Take the necessary time and consciously work to establish trust

Source: Welch, M. (1998). Enhancing awareness and improving cultural competence in health care. A partnership guide for teaching diversity and cross-cultural

concepts in heath professional training. San Francisco: University of California at San Francisco.


Code Reference Sheet

Code Color Preparedness Tip Code Red Fire

• Review the Staff Action Sheet for Code Red in your work area

• Know the location of pull stations and fire extinguishers in your work area

• Review the Code Red e-learning yearly

Code Green Evacuation

• Review the Staff Action Sheet for Code Green in your work area

• Identify the primary and secondary evacuation routes from your work area

Code Blue Cardiac Arrest

• Review the Staff Action Sheet for Code Blue in your work area • Ensure your BLS is up to date • Know nearest location of Code Blue Equipment

Code White Violent Person

• Review the Staff Action Sheet for Code White in your work area

• Remove patients/visitors from immediate area if safe to do so

• Remove objects that could be used to injure patients or staff if safe to do so

Code Orange Mass Casualties

• Review the Staff Action Sheet for Code Orange in your work area

• Participate in or observe mass casualty training exercises

• Ensure your contact information is up to date in case staff call back is required

Code Yellow Missing Person

• Review the Staff Action Sheet for Code Yellow in your work area

• Pay special attention to those in your care who might be at risk to go missing

Code Black Threat

• Review the Staff Action Sheet for Code Black in your work area

• Keep a copy of the “Phone Threat Response Procedure” near the phone for quick reference

• Promptly report any unusual or suspicious activity in your workplace

Code Grey Loss of Critical Systems

• Review the Staff Action Sheet for Code Grey in your work area starting with “Loss of Power”… it is easier to read when the lights are still on ☺

• Know location of back-up equipment

Code Brown Release of Hazardous Materials

• Review the Staff Action Sheet for Code Brown in your work area

• Always wear the proper personal protective equipment when handling potentially hazardous materials

• Know where the Safety Data Sheets (SDS) are located

• Review the SDS for the materials used in your work area

Stat Medical Assistance

• Review the Staff Action Sheet for Stat Medical Assistance in your work area

• Stay alert and aware of those around you who might need medical help


Fire Safety

How to Use a Fire Extinguisher: Pull, Aim, Squeeze, Sweep 1. Pull the safety pin on the extinguisher. 2. Aim the hose of the extinguisher at the base of the fire. 3. Squeeze the handles to discharge the material. 4. Sweep the hose across the base of the fire from side to side.

You need 3 levels of Fire Safety Training:

Level 1: Horizon wide (at CaRES).

Level 2: The building that you work in: a written training guide or may be combined with Level 3.

Level 3: The department that you work in. This is provided with your departmental orientation.

How A Fire Starts

Fire requires 3 components to exist: • Fuel (i.e. cloth, wood, any material that burns) • Oxygen (i.e. air) • Source of ignition (i.e. match, electric spark)


Back Injury Prevention

Structure of the Back and Shoulders

Understanding the structure of your spine helps you to learn correct postures to use to move safely and efficiently.

Your spine is composed of:

Bones (vertebrae) are stacked one on top of the other. The vertebrae enclose the spinal cord. They are separated by discs.

Discs act as shock absorbers between each vertebra and are made up of a jelly-like center surrounded by a ring of tough, fibrous tissue.

Nerves branch off the spinal cord at each vertebral level in close proximity to the disc.

Ligaments are bands of fibrous tissue that connect bones or cartilage together.

Muscles provide support to the spine and contract to produce movement.

Understanding the structure of your shoulders can help you learn correct positions to prevent injury

The shoulder consists of:

• a ball and cup joint between the arm bone (ball) and the shoulder blade (cup)

• a boney roof over the joint

Because there are so many structures (like tendons) in the narrow space between the ball and cup joint and the boney roof, irritation and pain can easily set in.



4 Moments of Hand Hygiene

There are 4 moments during healthcare delivery when the risk of spreading micro-organisms is greatest, and it is essential that you practise hand hygiene. Moment 1: Before initial patient/patient environment contact Moment 2: Before aseptic (sterile) procedure Moment 3: After body fluid exposure risk Moment 4: After patient/patient environment contact The graphic identifies these 4 moments. Note: The broken grey border identifies the immediate patient care area.

Alcohol-based hand rinse (ABHR) is the preferred method for cleaning hands. Handwashing with soap and running water must be performed when hands are visibly soiled.

Hand hygiene is a shared responsibility in our efforts to protect our patients/clients, staff and the community.

Together we can ensure Horizon is a safe environment for everyone!

Infection Prevention and Control


POINT OF CARE RISK ASSESSMENT

Question:

Will my Hands, Face, Skin or Clothing be exposed to any of the following:

• Blood?

• Body fluids?

• Mucous membranes?

• Non-intact skin?

• Contaminated equipment?

Interventions:

If Yes to Hands Wear Gloves

If Yes to Face Wear Facial Protection (goggles & mask or face shield)

If Yes to Clothing or Skin Wear Gown

If Yes to Known or Suspected Infection Use Additional Precautions


At Horizon, we understand that the health, safety and well-being of our staff is important. Here are some of the ways that your Employee Health Team is here to support you.

Each facility in Horizon Health has a contact person for Employee Health. You can find out the contact information for your area’s Employee Health office by going to Skyline. On Skyline’s home page, go to the Departments and Programs link at the top of the home page, and select Employee Health & Wellness. Click the “Contact Us” link near the bottom of their home page.

Employee Health & Wellness


The Ethics Services Department is responsible for providing Ethics Education, Ethics

Consultations, conducting policy review and overseeing the Research Ethics Board. Our

Regional Director of Ethics Services is Dr. Timothy Christie.

Ethics Services Contact Information:

Ethics



Horizon Health Network

Child Abuse / Neglect Appendix A

Department of Social Development Contact Details

Centralized Intake - Daytime Weekdays (0830-1630):

• Fredericton area: 1-866-444-8838 (includes Woodstock, Perth and Plaster Rock)

• Saint John area: 1-866-441-4340 (includes St. Stephen, St. George and Sussex)

• Moncton area: 1-866-426-5191 (includes Shediac, Richibucto and Sackville)

• Miramichi area: 1-866-441-4246 (includes Neguac)

All Provincial After-Hours Emergencies: 1-800-442-9799

*After-Hours Emergency Social Services (AHESS) refers to Monday to Friday between 1630 and

0830, and weekends and holidays.

For any concerns related to Child Protection referrals to Centralized Intake or After-Hours

Emergency Social Services (AHESS), please see names of managers below:

• AHESS Manager: Mark Laforge (506) 473-7566

• Centralized Intake Manager: Monique Mazerolle (506) 856-2437

• Centralized Intake Clinical Specialist: Monique Richard (506) 856-2693

*If you are unable to reach anyone at above numbers, for child protection referral, please contact the

number for Social Development on reverse (1-866-444-8838)


First Nations Child & Family Services

Big Cove/Elsipogtog Child & Family Services

P.O. Box 1078, Rexton, NB E4W 5N6

Phone: (506) 523-8224 (daytime)

Pager: (506) 557-9009

After hours and holidays: AHESS 1-800-442-9799

Fax: (506) 523-8226

Oromocto Child & Family Services

P.O. Box 20010, Oromocto, NB E2V 2R9

Phone: (506) 357-7220

Fax: (506) 357-8535

After hours: (506) 461-2775

Burnt Church Child & Family Services

610 Bayview Drive E9G 2A8

Phone: (506) 776-1249 (24 hours)

Director’s cell: (506) 779-6673

Fax: (506) 776-1220

St. Mary’s Child & Family Services

440 Highland Avenue, Fredericton, NB E3A 5X1

Phone: (506) 206-9119

Fax: (506) 206-9192

Eel Ground Child & Family Services

Eel Ground NB E1V 4E6

Band Office main line: 627-4600 or 627-4610

Fax: (506) 627-4649

On call/Afterhours # (506) 623-8051

Byron Bushey: (506) 627-4638


Steve MacMillan: (506) 627-4683

Cathy Hyland: (506) 627-4744

Pat Logan-Hale: (506) 627-4746

Theresa Simonson: (506) 627-4658

Eel River Bar Child & Family Services

P.O. Box 1660, Dalhousie, NB EOK 1BO

Phone: (506) 684-5654

Fax: (506) 684-6282

After hours: Lise 686-0439, Nancy 684-0149 and

Todd 684-0577, or AHESS 1-800-442-9799

Kingsclear Child & Family Services

77 French Village Road, Fredericton, NB E3K 1K3

Phone: (506) 363-4008


After hours: (506) 461-4806

Fax: (506) 363-4018

Tobique Child & Family Services

13102 Route 105, Tobique E7H 2Y4

Phone: (506) 273-5405

Fax: (506) 273-5432

After hours: AHESS 1-800-442-9799

Woodstock Child & Family Services

6 Eagles Nest Drive, Woodstock, NB E7M 4J3

Phone: (506) 324-6253

Fax: (506) 324-6255

After hours: AHESS 1-800-442-9799

4-Directions Child & Family Services Inc.

Phone: (506) 743-2171 Fax: (506) 743-2523

Fort Folly and Indian Island -

Anne Levi 523-0100; cell 955-5727

Buctouche and Pabineau -

Melinda Durelle 743-2172; cell 743-3721

Red Bank - 836-6161After hours use the provincial

AHESS system: 1-800-442-9799

*If you are unable to reach anyone at above numbers, for child protection referral, please contact the number for Social

Development on reverse (1-866-444-8838)


Horizon HR Brochure

The HR Brochure helps to explain some of the services provided by the Horizon HR Team. The full-sized

brochure can be viewed and printed here – Horizon HR Brochure.

https://learning.horizonnb.ca/cares-virtual/careshr-brochure.pdf


Pay Period Schedule HHN 2020

JANUARY FEBRUARY MARCH APRIL

S M T W T F S

1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31

S M T W T F S

1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

S M T W T F S

1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31

S M T W T F S

1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30

MAY JUNE JULY AUGUST S M T W T F S

1 2

3 4 5 6 7 8 9

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30

31

S M T W T F S

1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30

S M T W T F S

1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31

S M T W T F S

1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

30 31

SEPTEMBER OCTOBER NOVEMBER DECEMBER

S M T W T F S

1 2 3 4 5

6 7 8 9 10 11 12

13 14 15 16 17 18 19

20 21 22 23 24 25 26

27 28 29 30

S M T W T F S

1 2 3

4 5 6 7 8 9 10

11 12 13 14 15 16 17

18 19 20 21 22 23 24

25 26 27 28 29 30 31

S M T W T F S

1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30

S M T W T F S

1 2 3 4 5

6 7 8 9 10 11 12

13 14 15 16 17 18 19

20 21 22 23 24 25 26

27 28 29 30 31

**Highlighted dates signify beginning of pay period

** Bordered dates signify Pay Date


Horizon Communications

Horizon’s Communications team members tell our story. Each day we strive to share information in a unique and strategic way while remaining accountable to our staff, patients/clients and the public. We demonstrate Horizon’s expertise and leadership in healthcare and share our vision for a healthier New Brunswick.

We work with various partners, including our physicians and staff, to share our success stories and improve the way Horizon is perceived in the community and in the media.

Our Corporate Director-Communications & Community Relations is Janet Hogan. Team members work together in a digital environment, meet with clients in-person as often as possible, and are based at the following locations: Dr. Everett Chalmers Regional Hospital in Fredericton; The Moncton Hospital; Miramichi Regional Hospital and Saint John Regional Hospital.

Our Activities

Corporate Communications: a) Internal Communications Manage content and channels to help communicate to over 12,000 employees b) External Communications Plan strategic communications/marketing public awareness initiatives, including campaigns and events c) Digital Communications Manage content for Horizon’s corporate social media accounts and web presence Multimedia Develop creative assets for strategic communications/marketing initiatives and support the use of corporate templates

Community Relations Build relationships and engage with external partners to create a broader public understanding of the health needs in our communities.

Media Relations Coordinate media interviews, media training, and media monitoring

Translation Services Ensure we serve both linguistic communities (the request form is available on Skyline)

Liaison for Hospital Foundations

Skyline Reaching over 12K employees

Staff Intranet

New! Horizon’s Community News Channel

News.HorizonNB.ca

Corporate Website Over a million views annually

HorizonNB.ca

http://www.horizonnb.ca/


How to Access our Services

Communications team members support various Horizon initiatives. We prioritize projects identified by the Executive Leadership Team (ELT) and those that support regional collaboration and/or corporate, communications, or brand strategies. Any other project requests are reviewed weekly to determine if they meet the above criteria. Please contact [email protected] for assistance.

We encourage staff to check out the following resources to assist with their communication needs: Graphics Support: The Communications team has provided a suite of modern and easy-to-use templates that can be found on the “CRC” (see details below). The materials include templates for a variety of PowerPoint presentations, reports, invitations, certificates, and multiple poster options. To access Horizon logo files and supporting Brand Guidelines, please visit the CRC. Translation: Requests for translation should be submitted with the official translation request form and emailed to [email protected]. The translation request form can be found on the CRC. Announcements/Media Relations: Announcement and media relations requests (i.e. any media calls you may receive) should be provided to the Communications team by emailing [email protected] or phoning 1-877-499-1899. Skyline Updates: Skyline updates should be made by the page’s assigned administrator. If there is no administrator listed, please contact SNB to request access by emailing [email protected]. Website Updates: Requests for website updates can be submitted to [email protected].

What is “CRC”?

Visit our Communications Resource Centre (CRC) — your one-stop shop for all of your communication needs. This is where you will find Horizon’s latest news, templates, and tools all in one spot! To access the CRC, click on the button located on Skyline’s homepage.

mailto:[email protected]





How you can help share our successes

We have introduced more communication channels to share our stories and celebrate our employees. Social Media: Horizon is active on social media, and we use our corporate channels to feature and celebrate our staff and their professions. We encourage our staff to like and follow us. Please consult Horizon’s guidelines (provided at the end of this section) to help you engage on social media while also respecting Horizon’s values, ethics, and policies. Horizon Star: A publication for staff where we share information about Horizon and celebrate our employees. The publication is produced five times per year and is available online. Printed copies are also available in staff areas. Horizon Stories: Is a feature available on our website and community news channel that features stories about exceptional patient care experiences. In Your Community: A publication where we share how our communities are addressing the health needs of the people who live there. This publication is available in print and on our website. E-newsletter: Horizon produces an e-newsletter to promote our top news items each month. To be added to the distribution list, please contact [email protected] for assistance. Horizon’s Community News Channel: It can be accessed at News.HorizonNB.ca and it is where all the Communications team’s work, including videos, link together in one place. We encourage our staff to check this site regularly to learn about what is happening at Horizon.

Join the conversation!

Horizon is very active on popular social media platforms:

@HorizonHealthNB

Horizon Health Network Réseau de santé Horizon



1) I need a poster designed for an event. Please help!

2) I have English-only information. How can I make it available to both English and French patients?

3) I have an announcement. Can I call the radio station myself?

4) I am noticing outdated content on Skyline. Who do I notify?

5) How can I update information on our public website, www.HorizonNB.ca?

6) I have an idea for a new awareness campaign. Where do I start?

a) Please ensure it is endorsed and approved by your VP and include them on your request. Please contact [email protected] for assistance with VP-endorsed projects. b) Such requests are coordinated by the Communications team by emailing [email protected] or phoning 1-877-499-1899. c) Submit your request (with the official translation request form) to [email protected]. The translation request form can be found on our CRC. d) Updates can only be made by the Communications team. Please submit your request to [email protected]. e) Updates should be made by the page’s assigned administrator (the name appears at the bottom of every Skyline page).

f) The Communications team has provided a new suite of modern and easy-to-use templates that can be found on the CRC. The new materials include templates for a variety of PowerPoint presentations, reports, invitations, certificates, and multiple poster options.

Take the quiz!

The following are a few examples of requests that come to our Communications team.

You will find us to be very resourceful and creative.

Answers:

1f, 2c, 3b, 4e, 5d & 6a




Documents

2-Welcome to CaRES · If you experience any difficulty with any of the self-study programs, please call one of the Learning Services department numbers below: Miramichi - 623-3360