2 W ELCOME Welcome to Covered California! Your organization’s Certified Enrollment Entity (CEE)...
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2 W ELCOME Welcome to Covered California! Your organization’s Certified Enrollment Entity (CEE) application identified you as the Primary Contact. This
2 W ELCOME Welcome to Covered California! Your organizations
Certified Enrollment Entity (CEE) application identified you as the
Primary Contact. This presentation will help you get oriented and
provide you with tools to assist you in this role.
Slide 3
3 T OPICS C OVERED ChapterTopic 1 Primary Contact Role 2
Systems and Their Use 3 CEE Certification and Training 4 Creating
your CEE CoveredCA.com Account 5 Building Your Enrollment Counselor
6 CEC Training- Learning Management System 7 Tracking Your CECs
Certification and Training 8 CoveredCA.com Accounts for CECs 9
Badges 10 Using the CEE and CEC Dashboards in CoveredCA.com 11 CEE
Reimbursement 12 Recap of Resources
Slide 4
CHAPTER 1: P RIMARY C ONTACT R OLE
Slide 5
5 P RIMARY C ONTACT R OLE As the Primary Contact for the
In-Person Assistance Program, you will be the main point of contact
between Covered California and your organization related to: The
certification process for your counselors Managing information for
your organization and affiliated counselors in our online system
Consumer enrollment activities Program compensation Keeping your
Certified Enrollment Counselors (CECs) informed of program tools,
resources and updates
Slide 6
6 Primary Contact Role Important aspects of your role: Interact
with all CECs to collect, enter, and upload all their information
into the online system (known as IPAS) Complete the CEE Management
Training Create account to view your entitys CoveredCA.com
dashboard and manage counselor enrollments Participate in bi-weekly
webinars Disseminate program information to your CECs Keep ALL
information up to date in IPAS Ensure adherence to program policies
The more counselors affiliated with your organization, the more
involved the primary contact role will be
Slide 7
7 Primary Contact Role Receiving Program Updates from Covered
California To help manage of important program communications,
Covered California uses a third party email distribution system
known as Sendgrid. Because of spam filtering and email blocking,
emails sent from systems such as Sendgrid are occasionally flagged
as spam by some receiving email system. If your entity has a strict
firewall policy, you and your CECs may not receive email
communications from Covered California. **IMPORTANT: Aside from
program updates and news, Covered California also uses Sendgrid to
email important information needed to complete certification
requirements for you and your CECs, such as, your CEE Management
Training, CEE verification token to create your account with
Covered California, CEC certification training, and CEC delegation
code to create their account with Covered California.
Slide 8
8 Primary Contact Role Steps to Ensure Email Delivery sent via
Sendgrid: To ensure the successful delivery of all email
communications from Covered California, we suggest the following
information is shared with your IT Department for further action.
1.White list the following: Sendgrid IP address: 198.37.153.60
Email domain: @ccgrantsandassisters.org 2.Open the following ports
on your email server: 25, 2525, 587 and 465 Recommend opening ports
25 and 587 initially
Slide 9
9 Primary Contact Role If you would like to submit any updates
or changes to your CEEs Primary Contact role, please complete a
Change Request Form and upload it to My Files in IPAS. ** Use the
following document to access the Change Request Form: ** Use the
following document for instruction on how to use the My Files
feature in IPAS:
Slide 10
CHAPTER 2: S YSTEMS AND T HEIR U SE
Slide 11
11 Systems and Their Use There are four (4) systems that CEEs
should become familiar with. These systems include: In-Person
Administrative System (IPAS) CoveredCA.com (CalHEERS) Covered
California Print Store Learning Management System (LMS)
Slide 12
12 Systems and Their Use In-Person Administrative System (IPAS)
IPAS allows organizations to register online as an interested
enrollment entity. IPAS provides a means for CEE to register
individuals interested in becoming a CEC. IPAS is used to manage
information relative to the CEE, such as: entity contacts,
enrollment site information, and changes in their counselor roster.
IPAS houses the CEE Status Board, which allows CEEs to track the
certification progress of all individuals in their counselor
roster. To view your CEE Status Board, simply login to your IPAS
account and click on the speedometer icon, as follows:
Slide 13
13 Systems and Their Use In-Person Administrative System (IPAS)
The IPAS homepage also houses additional information and resources
for CEEs and their affiliated CECs. **Make sure you frequent this
page as new information is uploaded to the IPAS homepage regularly.
The direct link to the IPAS homepage is:
https://ipas.ccgrantsandassiste rs.org/
https://ipas.ccgrantsandassiste rs.org/
Slide 14
14 Systems and Their Use This system is an online portal that
allows individuals and small businesses to sign up for health care
coverage through Covered California or Medi-Cal. The CECs
affiliated with your CEE will use this system to enroll consumers
in Covered California health plans. CEEs will use this system to
monitor CEC enrollment activities The direct link to this site is:
http://www.coveredca.com/ http://www.coveredca.com/ CoveredCA.com,
also known as the California Healthcare Eligibility, Enrollment,
and Retention System (CalHEERS)
Slide 15
15 Systems and Their Use Once a CEE becomes Active on
CoveredCA.com, the PC (or IPAS user) will receive Print Store
credentials from Covered California. A CEE is considered Active
once their IPAS application is approved, the PC completes the CEE
Management Training, and there is at least 1(one) active CEC on
their roster. CEEs are allotted a quarterly budget to purchase
collateral material based on funding availability. Amounts allotted
to each CEE can be found online by logging in to their CEE Print
Shop account. Covered California Print Shop Covered California
provides printed and other collateral materials available for
purchase through:
http://360.kpcorp.com/coveredca/Login.aspxhttp://360.kpcorp.com/coveredca/Login.aspx
Slide 16
16 Systems and Their Use Print Shop Resources Link to webinar
on how to attain marketing material for Covered California and the
programs available:
https://attendee.gotowebinar.com/recording/7153602224175612930
https://attendee.gotowebinar.com/recording/7153602224175612930
Questions related to the Print Shop should be directed to:
[email protected][email protected] For Print Shop User
ID/Login assistance e-mail: [email protected][email protected]
Slide 17
17 Systems and Their Use All individuals in your CEEs counselor
roster must complete their certification training and pass an exam
via the LMS as part of their certification process. As the Primary
Contact you will not have access to this system, but it is
important that you understand its purpose to help you better manage
your CECs certification progress. Questions regarding LMS should be
directed to [email protected][email protected] Learning
Management System (LMS) This system is an online training site used
to administer and track CECs training and examination progress. The
LMS can be accessed at:
https://learning.coveredca.govhttps://learning.coveredca.gov
Slide 18
18 Systems and Their Use Internet Browsers If you experience
difficulties with any of the systems mentioned previously, try
clearing your browser history and logging back into the system **
For instructions on how to clear your browser history, click on the
following document If that doesnt work, try switching to a
different browser Mozilla Firefox Chrome Internet Explorer ** Note:
Avoid using Internet Explorer when accessing the Learning
Management System (LMS)
Slide 19
CHAPTER 3: CEE C ERTIFICATION AND TRAINING
Slide 20
20 CEE C ERTIFICATION P ROCESS Within 2-3 days after
application approval, the Primary Contact will receive an email
with a link to complete the CEE Management Training online. The
Primary Contact is required to complete the CEE Management Training
as part of their registration process. Upon completion of the CEE
Management Training, the PC must upload the CEE Management Training
Completion Form to their My Files in IPAS.My Files
Slide 21
21 CEE C ERTIFICATION P ROCESS If you have not received the
email regarding the CEE management training, please contact the IPA
Program Support at:
[email protected]@ccgrantsandassisters.org
The CEE Management Training and the CEE Management Training
Completion Form can also be found on the IPAS homepage or by
clicking on the following links: CEE Management Training:
http://hbexmail.blob.core.windows.net/eap/CEE%20Management%20Training/Certified
%20Enrollment%20Entity%20Management%20Training/presentation.html
http://hbexmail.blob.core.windows.net/eap/CEE%20Management%20Training/Certified
%20Enrollment%20Entity%20Management%20Training/presentation.html
CEE Management Training Completion Form:
http://hbexmail.blob.core.windows.net/eap/CEE%20Management%20Training%20Co
mpletion%20Form%20v5_FINAL_7.29.14.pdf
http://hbexmail.blob.core.windows.net/eap/CEE%20Management%20Training%20Co
mpletion%20Form%20v5_FINAL_7.29.14.pdf
Slide 22
22 CEE C ERTIFICATION P ROCESS O NCE THE PRIMARY CONTACT
COMPLETES THE CEE M ANAGEMENT T RAINING : The CEE will be provided
with their 10 digit entity ID number (also known as your CEE
certification number) The CEE will receive an email with login
information for CoveredCA.com (also known as your verification
token) to help you set up your CoveredCA.com account, used to track
your counselors enrollment activity.
Slide 23
CHAPTER 4: Creating your CEE CoveredCA.com Account
Slide 24
24 CEE C OVERED CA. COM A CCOUNT An email from
[email protected] with subject: Your Certified
Enrollment Entity CoveredCA.com login credentials will be sent to
the email address used when the IPAS application was created (also
known as the User Email)[email protected] The
Primary Contact will receive a notification letting them know that
this email was sent. Expect to receive this email within 3-5
business days after your entity has been set to Active. A CEE is
set to Active once both of the following requirements are met:
1.The Primary Contact has completed the CEE Management Training AND
uploaded the CEE Management Completion Form to their My Files in
IPAS 2.The CEE has at least one fully CEC
Slide 25
25 CEE C OVERED CA. COM A CCOUNT This email will contain your
verification token (an 8- character key) and a link to access your
CoveredCA.com credentials to help you set up your account. If your
verification token email does not arrive in the allotted time OR
you are not the person that created your CEEs IPAS account, please
contact [email protected].
[email protected] ** Use the following guide for
instructions on how to set up your CoveredCA.com account once youve
received your verification token email.
Slide 26
26 CEE C OVERED CA. COM A CCOUNT Resending the Verification
Token If you are unable to locate the Verification Token email or
accidentally deleted it, the IPAS account holder can log into IPAS
and resend the email to the user on file. **The system will
auto-generate and send the Verification Token email to the user
email address on file (email used to create the IPAS application).
If you are not the person who originally created the IPAS
application, check with the individual who created the application
and have them forward that email to you. If you would like to
update user information, you must login to IPAS and update this
information. Please remember that because this email is
auto-generated and sent via a third party system called Sendgrid,
your entitys firewall may be blocking the delivery of this email.
Please check your spam/junk folder and confirm you did not receive
the email prior to inquiring further assistance. **Click here for
more information on how to ensure you and your CECs are receiving
all email communication from Covered California, including those
sent via Sendgrid.Click here ** Use the following guide for
instructions on how to resend your verification token email. ** Use
the following guide for instructions on how to update the user
email in IPAS.
Slide 27
CHAPTER 5: Building Your Enrollment Counselor Roster
Slide 28
28 ENROLLMENT COUNSELOR ROSTER Your enrollment counselor roster
is located in your IPAS account and houses all your active CECs and
all your prospective CECs. You can begin building your counselor
roster in parallel with your CEEs training. Counselor candidates
can be added to your application by clicking the Add Certified
Enrollment Counselor link in IPAS. Never attempt to add individuals
to your CalHEERS profile. Use the following guide for instructions
on how to add counselors to your roster:
Slide 29
29 ENROLLMENT COUNSELOR ROSTER There are two forms that
prospect counselors must complete to begin the background check
process include: the Request for Live Scan Form and the Criminal
Disclosure Form. These forms are only available in IPAS. The
primary contact MUST download them by following these steps: 1.Log
into IPAS 2.Click Entity Application 3.Click Certified Enrollment
Counselors 4.Click Download Forms * The Download Forms link will
become available ONLY when the status next to the CECs name reads
Complete. A Complete status is triggered when all application
fields are complete AND a CEC Agreement is uploaded to the
counselors profile. IMPORTANT: These forms are personalized and
should be downloaded separately for each individual. DO NOT share
forms between individuals. Pre-populated forms are required to
complete the background check. The prospect counselor MUST be
provided with: Two (2) copies of the pre-populated Request for Live
Scan Form and One (1) copy of the pre-populated Criminal Disclosure
Form. IMPORTANT: The individual applying to become a Certified
Enrollment Counselor MUST complete the Criminal Disclosure form and
fax it directly to Covered California. Other than the individual
applicant, no one may view, collect, or submit this form. ** Use
the following guide for instructions on how to download the
required pre-populated background forms:
Slide 30
CHAPTER 6: CEC TRAINING LEARNING MANAGEMENT SYSTEM (LMS)
Slide 31
31 L EARNING M ANAGEMENT S YSTEM The Learning Management System
(LMS) is the online training system used by Covered California. All
prospect CECs are required to complete the Computer- Based Training
(CBT) modules assigned to their LMS profile and pass the
corresponding exam. The CEC can expect to receive an email with LMS
credentials 3-5 days after their status has been set to Ready for
Training. **A CEC is set to Ready for Training once their CEC
Agreement and badge photo have been uploaded and approved. The
direct link to the LMS training site is:
https://learning.coveredca.com https://learning.coveredca.com
Slide 32
32 L EARNING M ANAGEMENT S YSTEM The email with login
information to LMS will come from the following email address:
[email protected] If the CEC does not receive
their LMS credentials in the allotted time, please instruct them to
contact the training department at
[email protected]@rhainc.com Because this email is
auto-generated, some email networks might mistakenly tag it as
spam. Please ensure that your CECs have checked their spam/junk
folder and have added [email protected] to their
Safe Senders list prior to inquiring additional
[email protected] Once the LMS email
is received, CECs must log into the system and begin their training
immediately.
Slide 33
33 L EARNING M ANAGEMENT S YSTEM Additional information and
resources regarding CEC training can be found on the IPAS homepage
at: https://ipas.ccgrantsandassi sters.org/
https://ipas.ccgrantsandassi sters.org/
Slide 34
CHAPTER 7: T RACKING YOUR CEC S C ERTIFICATION AND T RAINING P
ROGRESS
Slide 35
35 T RACKING YOUR CEC S C ERTIFICATION AND T RAINING P ROGRESS
The Primary Contact is responsible for monitoring the certification
and training process of their enrollment counselors. Enrollment
Counselors will be certified after meeting the following
requirements: Individual is affiliated with an Active CEE
Individual submits a completed CEC agreement Individual completes
the Certification Training and passes the CEC Exam via LMS
Individual receives background clearance
Slide 36
36
Slide 37
37 T RACKING YOUR CEC S C ERTIFICATION AND T RAINING P ROGRESS
CEE Status Board The CEE status board is available in IPAS and
allows the entity to track the certification process of all
individuals in their counselor roster. To view your CEE Status
board, simply login to your IPAS account at
https://ipas.ccgrantsandassisters.org/ and click on the speedometer
icon as shown on the screen shot below.
https://ipas.ccgrantsandassisters.org/ ** Use the following guide
for instruction on how to navigate the CEE/CEC Status Board:
Slide 38
CHAPTER 8: CoveredCA.com Accounts for CECs
Slide 39
39 C OVERED CA. COM A CCOUNTS FOR CEC S Delegation Code: The
CEC will receive an email with a delegation code and additional
information to create an account with Covered California 3-5
business days after the CECs status is set to Certified. A CEC is
set to Certified once they meet all of the following requirements:
Cleared background check Completed all training requirements Passed
certification exam Are affiliated with an Active entity
Slide 40
40 C OVERED CA. COM A CCOUNTS FOR CEC S Delegation Code: The
delegation code email will come from the following email address:
[email protected] with subject:
[email protected] Information to set up your user
account in CoveredCA.com **Upon receipt of a delegation code, share
the following document with your CECs for instruction on how to
create an account with Covered California. If the CECs delegation
code email does not arrive in the allotted time: Please instruct
your CECs to check their spam/junk folder prior to inquiring
further assistance regarding their delegation code email. Remember
that this email is auto-generated and sent via a third party system
called Sendgrid. If your CEEs email network has a strict firewall
policy, emails sent from Sendgrid may be bouncing. In this case
check with your I.T. department **Click here for more information
on how to ensure you and your CECs are receiving all email
communication from Covered California, including those sent via
Sendgrid.Click here
Slide 41
41 C OVERED CA. COM A CCOUNT FOR CEC S Resending Your CECs
Delegation Code If the CEC is unable to locate the Delegation Code
email, or accidentally deleted it, the Primary Contact can log into
IPAS and use the Resend Delegation Code feature to resend the
email. ** Use the following guide for instructions on how to resend
your CECs delegation code email. For any additional assistance,
please contact [email protected].
[email protected]
Slide 42
CHAPTER 9: Badges
Slide 43
43 I DENTIFICATION B ADGES A CEC badge is issued once the CEC
has: Completed all required training Received background clearance
Been issued their delegation code email Is affiliated with an
Active CEE Badge photo has been uploaded to IPAS The Primary
Contact will receive an email when their CECs have been
certified.
Slide 44
44 I DENTIFICATION B ADGES CECs are required to wear their
identification badge when assisting consumers. CECs are not allowed
to enroll consumers without a CEC badge. The CEE must upload the
CECs photo when adding the CEC to the counselor roster in IPAS. **
Use the guide provided in slide 31 (Guide: Adding New CECs) for
instructions on how to upload a photo.
Slide 45
45 I DENTIFICATION B ADGES Badge Photo Information: Photos must
be: Passport-style (shoulders up) No hats, sunglasses or anything
covering the face Upright and front facing In color and of high
quality and between 70MB- 140MB Below are examples of acceptable
photos
Slide 46
46 I DENTIFICATION B ADGES Badge Replacement Information
Generally, CECs are allowed up to two free badge replacements
before being charged a processing fee. To request a replacement
badge, complete the following Replacement Badge Request Form and
upload it to My Files in IPAS. Please email IPA Program Support at
[email protected] if you have any questions.
[email protected]
Slide 47
CHAPTER 10: Using the CEE Dashboard on CoveredCA.com
Slide 48
48 CEE D ASHBOARD Certified Enrollment Entity Dashboard: The
CEE dashboard is accessed by logging into the CEEs CoveredCA.com
account that was created with the verification token they received
(refer to slides 26- 29 for details). Once logged in, CEEs can view
the list of applications in the queue, but not the applications
themselves. For example: if a CEC is no longer affiliated with your
entity, or if the CEC is going on leave, you will want to confirm
there are no pending applications on their dashboard by checking
your CEE Dashboard CEEs can access the CEE dashboard to compare CEC
applications to the Payment Remittance Notice. ** The Remittance
Notice is the summary of payments your CEE receives from Covered
California after each payment.
Slide 49
49 CEE D ASHBOARD CEEs can lookup consumers that are currently
being assisted by their CECs This is what the CEE Dashboard
homepage looks like.
Slide 50
50 CEC D ASHBOARD Certified Enrollment Counselor Dashboard: The
CEC dashboard is accessed by logging into the CECs CoveredCA.com
account that was created with the delegation code (refer to slides
43- 46 for details). The CEC dashboard keeps track of any consumers
who have delegated their application to the CEC and are pending
assistance and consumers who are currently being assisted. CECs can
assist new consumers with their online application via the Add New
Individual button located on the CEC Dashboard.
Slide 51
51 CEC D ASHBOARD H OMEPAGE This is what the Certified
Enrollment Counselor Dashboard homepage looks like.
Slide 52
52 The following definitions explain the different terms used
to track a consumers enrollment status with Covered
California:
Slide 53
CHAPTER 11: CEE C OMPENSATION
Slide 54
54 CEE Payment Guidelines For CEEs to receive compensation: The
consumers application must be completed by a CEC who is affiliated
with your entity. The consumers application must be delegated by
the consumer to a CEC who is affiliated with your entity. The
delegation must be accepted by the CEC prior to the consumers
coverage effectuation date. The consumers first monthly premium
must be PAID IN FULL to the Covered California Health Insurance
Company and reported back to Covered California by the insurance
company.
Slide 55
55 CEE Payments To receive payment for the Medi-Cal
application: At least one person on the application has to be
eligible for Medi-Cal At least one person on the application did
not have Medi-Cal in previous 12 months Applicant cannot have had
Medi-Cal in the 12 months preceding the application month Program
EligibilityPayment Amount Covered CA Health Plan$58 from Covered
California Medi-Cal$58 from DHCS Mixed Household (Medi-Cal +
APTC/CSR)$29 from DHCS $29 from Covered California
Slide 56
56 Compensation Timeline Compensation is paid directly to the
Certified Enrollment Entity Compensation to the CECs is determined
by the Certified Enrollment Entity The CEE will receive a summary
of payment letter (remittance notice) that details effectuated
counselor enrollments **Please Note: Compensation details are
subject to change for the upcoming Open Enrollment period
Slide 57
57 P AYMENT R ECONCILIATION W ORKSHEET Any discrepancies
between the CEE Dashboard and Remittance Notice should be reported
through the Payment Reconciliation Form The form is available on
the IPAS homepage:
https://ipas.ccgrantsandassisters.org/https://ipas.ccgrantsandassisters.org/
Slide 58
CHAPTER 12: R ECAP OF R ESOURCES
Slide 59
59 Recap of Resources IPAS Home page:
https://ipas.ccgrantsandassisters.org/
https://ipas.ccgrantsandassisters.org/ The CEE Application login
page Houses CEE/CEC resources, such as: FAQs, Webinar Recordings,
Job Aids, Forms, Worksheets, and Training Information Covered
California (CalHEERS): http://www.coveredca.com/
http://www.coveredca.com/ Houses CEEs and CECs Covered California
dashboard accounts Where consumers enroll into a Covered California
health plan Where consumers can use the Find Local Help feature to
find in-person assistance with their online application Print Shop:
http://360.kpcorp.com/coveredca/Login.aspx
http://360.kpcorp.com/coveredca/Login.aspx Site where CEEs can
order collateral material from Covered California Email questions
about materials and orders Request assistance logging in
Slide 60
60 Additional Resources P RIMARY P OINTS OF C ONTACT : CEE/CEC
H ELP L INE at 1-855-324-3147 8:00 a.m. 6 p.m. Call center line
dedicated to CEEs and CECs. Provides support related to: General
CoveredCA.com questions and system errors CoveredCA.com login
issues CoveredCA.com CEE dashboard CEE payment inquiries and
Reconciliation Form Interpreting CoveredCA eligibility results
Troubleshooting all issues with CoveredCA new applications, change
requests for current applications, and renewals of applications
CoveredCA CEC PIN resets C OVERED C ALIFORNIA S ERVICE C ENTER :
1-800-300-1506 Covered California operated call center, supporting
activities related to: All CEC Helpline issues that arise outside
of the business hours of the CEC Helpline E- MAIL S UPPORT FOR
IPAS:
[email protected]@ccgrantsandassisters.org
To assist CEEs/CECs in activities related to: Adding or withdrawing
CECs from an entity Reporting changes to an entitys contacts or
sites Updating the Find Help Near You information on CoveredCA.com
CEC certification status CEC T RAINING H ELP D ESK :
[email protected]@rhainc.com Email dedicated to assist
CECs in activities related to: Learning Management System (LMS)
access Training requirements, status and progress P RINT S HOP R
ESOURCES : [email protected]@kpcorp.com Active
CEEs can purchase marketing material to support enrollment
assistance services. Access the print shop at:
http://360.kpcorp.com/coveredca/Login.aspxhttp://360.kpcorp.com/coveredca/Login.aspx
Slide 61
61 Additional Resources K EY P ROGRAM R ESOURCES AVAILABLE ON
IPAS Payment Questions and Payment Reconciliation Form
https://ipas.ccgrantsandassisters.org/ For information on payments
review the 2/20/14 payment webinar. If the CEE determines they did
not receive payment for all applications effectuated by appropriate
date, download and complete the payment reconciliation form.
Program Resource Page https://ipas.ccgrantsandassisters.org/
Program home page that list a wealth of program resources,
including: Job Aids, FAQs, Welcome to Answers and other important
information Program Webinars Index of all program webinars Index of
all program webinar and topic areas covered, includes links to
webinar recording and presentation slides Tips of the Week E-mails
Index of all weekly emails These newsletters are equipped with the
latest program updates, resources and announcements related to CEEs
and CECs and their role with Covered California. CEC I NFORMATION
CEC AgreementRequired form, CECs must submit Criminal Disclosure
Form Required form, CECs must submit. Required to use pre-populated
form in IPAS exported from CEE application by primary contact Live
Scan Request Form Official CEC Live Scan Request Form. Required to
use pre-populated form in IPAS exported from CEE application by
primary contact Live Scan LocationsLocate nearest Covered
California approved location for Live Scan processing Contact Live
Scan at (877) 288-5519 or [email protected][email protected] Email with questions regarding
fingerprinting or background check
Slide 62
62 Additional Resources O THER R ESOURCES Federal health care
reform www.healthcare.gov
www.healthcare.gov/center/regulations/index.html Office of the
Patient Advocatewww.opa.ca.gov The Centers for Medicare and
Medicaid Services Center for Consumer Information and Insurance
Oversight http://cciio.cms.gov/ California Health Benefit
Exchangewww.healthexchange.ca.gov Department of Managed Health Care
(DMHC) and its programs www.dmhc.ca.gov California Department of
Insurancewww.insurance.ca.gov