2 EWA Overview Info Day

SAP EarlyWatchAlert – Overview

SAP Active Global Support

© SAP AG 2005, Title of Presentation / Speaker Name / 2

Agenda – SAP EarlyWatch Alert

What is the SAP EarlyWatch Alert?

Executive Summary

Benefits

Data Transfer

Value Proposition

Difference SAP EarlyWatch /

SAP EarlyWatch Check

Monitoring

Content

Service Procedure

Sample Report with Explanations

Prerequisites


What is the SAP EarlyWatch Alert

Important system data is transmitted from the SAP customer system to SAP at regular intervals via the remote connection.

The data transferred includes only technical data with non sensitive content, which is transparent and manageable in transaction SDCCN

SAP analyzes this data and provides a clear overview of the results in areport which can be downloaded from SAP Solution Manager.

Keeping total cost of ownership low and the performance of your SAP solution high is a tremendous value to your business – a value delivered by SAP EarlyWatch Alert.

What is the SAP EarlyWatch Alert?


SAP EarlyWatch AlertSAP EarlyWatch Alert

Executive Summary

The SAP EarlyWatch Alert:Identifies potential problems at an early stagePrevents bottlenecks

React to issues such as bottlenecks before they become criticalKnow what is affecting the performance and stability of your solution

Monitors the following regularly and automatically: The performance of SAP systemsEssential administrative areas of SAP systemsGreatly minimize the risk of downtime

The value of SAP EarlyWatch Alert:Reduce TCO by knowing what is affecting the performance and stability of your solution

The underlying concept is to ensure smooth operation of individual SAP systems by keeping you informed of their status and

allowing you to take action, before severe technical problems occur


SAP EarlyWatch Alert: Benefits 1/4

The regular transmission and evaluation of SAP system data serves as a basis for identifying potential irregularities in customer systems at an early stage.

SAP EarlyWatch Alert offers the customer a proactive service that makes it possible to identify standard problems before it turns into an acute problem, and recommends suitable countermeasures, such as implementing the instructions given in the report.

What are the benefits for the customer?



The availability of up-to-date SAP System data makes it easier for SAP support staff to solve acute problem messages and significantly speeds up the problem processing procedure. This results in even greater efficiency in SAP's support activities.

The results of the SAP EarlyWatch Alert are the basis for other SAP services such as the

SAP GoingLive Functional Upgrade Check (GLFU) orSAP EarlyWatch Check (EW).




With SAP EarlyWatch Alert, the download for the all remote sessions will be done automatically.the EarlyWatch Alert informs the customer about problems with the download.




If you display the EarlyWatch Alert in Solution Manager, you benefit from:Access to detailed download data on which EWA Reports are foundedHigher availability of graphics (on SAP Service Marketplace only a limited selection is available)Concise, central administration and archiving possibleAllocation and documentation of Tasks (in EWA Session).Summary of EWAs and selection of content via SL ReportingTracking of Tasks in SL Reporting.

What are the benefits EWA in SAP Solution Manager?


SAP EarlyWatch Alert Data Transfer

SAP Solution Manager

Satellite System

Satellite System RFC Data transfer

RFC Data transfer

RFC Data transfer

SAP Service MarketplaceSatellite

SystemSatellite System

Satellite System

Satellite System

CUSTOMERCUSTOMER

Alternative / Parallel RFC Data transfer

SAP recommends to connect in parallel SAP Solution Manager and EWA in the first 3 months


SAP EarlyWatch Alert / SAP EarlyWatch Check

The SAP EarlyWatch Alert is an automated tool which SAP provides for the customer. By using this tool, you can monitor the performance and the administration of each SAP system in your solution landscape. The automatic checks carried out by SAP are being developed constantly. Depending on the status of your system, the SAP EarlyWatch Alert will trigger further services such as the SAP EarlyWatch Check.

The SAP EarlyWatch Check is normally performed over a remote connection by a technical service engineer. During the service your system is being analyzed. The service engineer will also diagnose particularly complex problems and develop solutions.

What is the difference between SAP EarlyWatch Alert and SAP EarlyWatch Check?


EarlyWatch Alert (EWA) and EarlyWatch Check

SAPSolution Manager

CustomerCustomer

SAP SupportSAP Support

SAPSAP

Contact Customer

3If red rating

automated forward to SAP*

1Send EWA Data

Satellite System

Satellite System



Collect Data Process EWA Data Check red rated EWA Report

Deliver Services

(for example Early Watch)

45

Implement

recommendations

Check EWA Report

2

Implement

recommendations

Contact Customer and create Service Plan

* forward also in case of initial connection and every four weeks


SAP EarlyWatch Alert – Content

System Configuration

Performance Overview

Workload Distribution

SAP System Operations

Hardware Capacity

Database Performance

Database Administration

Trend Analysis


Content 1/4

To ensure optimal support of your SAP system, SAP EarlyWatch Alert checks:

Hardware ConfigurationSoftware Configuration

System Configuration

The performance of your system is analyzed with respect to the average response times and total workload. SAP EarlyWatch Alert:

Checks the current workloadIdentifies the 15 transactions with the highest total response timeProvides a history of activity and average response times

Performance Overview


Content 2/4

The performance of your system is analyzed with respect to workload distribution.The SAP EarlyWatch Alert shows:

Database load distribution at different times of dayTypical database load peaks

Workload Distribution

Your system is analyzed with respect to daily operation to detected problems that may impair system operation and stability.The SAP EarlyWatch Alert checks:

The number of update errors For large or rapidly growing tablesIf the maximum number of jobs in spool is reached The size of the batch input Log FilesFor program errors (ABAP Dumps)

SAP System Operations


Content 3/4

The SAP EarlyWatch Alert checks your SAP System for:Potential CPU bottlenecks orMemory bottlenecks

Hardware Capacity

The performance of your system is analyzed with respect to the database performance. The SAP EarlyWatch Alert checks:

Locally managed temp tablespaceIf database parameters follow standard recommendations

Database Performance

The SAP EarlyWatch Alert checks: Database growth levelsTablespaces that may overflow in the near future

Database Administration


Content 4/4

This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week by week after activating SAP EarlyWatch Alert. The diagrams or tables show the development of:

System activityResponse TimeSystem OperatingHardware Capacity

Trend Analysis


Sample Report with Explanation

To help you understand your SAP EarlyWatch Alert report, refer to the sample report.

It is located in the SAP Service Marketplace at www.service.sap.com/ewa

Media Library


Prerequisites 1/6

The main prerequisites for using SAP EarlyWatch Alert are:

A remote connection between your SAP component and your SAP Solution Manager.

Your SAP System must be release 3.1I or higher

Implementation of SAP Note 91488, 187939 .

The job SAP_COLLECTOR_FOR_PERMONITOR must be scheduled hourly. To verify this, call transaction SM37 in your system.


Prerequisites 2/6

Technical requirements SAP Note 144864

A working network connection

Set up of the RFC destination "SAPOSS"

Data collectors must be running

Hardware and software data are maintained

Profile parameters are set


Prerequisites 3/6

Run RTCCTOOL ( SAP Note 69455)and implement all listed recommendations

RTCCTOOL is a service tool that supports you in the technical preparation of the system. RTCCTOOL checks the availability of the tools required for SAP service sessions.

RTCCTOOL is contained in add-on ST-A/PI.


Prerequisites 4/6

Execute transaction SDCCN and activate the Automatic Session Manager (ASM)

The Service Data Control Center is a service tool that provides an overview of the planned service sessions. It carries out the data transfer between your SAP System and SAP.

Transaction SDCCN is available as follows:

ST-PI (SAP Note 116095)


Prerequisites 5/6

Activate SAP EarlyWatch Alert SAP Note 207223Activate SAP EarlyWatch Alert in SAP Solution Manager for all SAP systems in productive operation.


Prerequisites 6/6

Address special considerations for certain SAP components (for example SAP BW, SAP APO), database platforms and R/3 releases. For more details, refer to SAP Note 91488

Important NotesPlease find here most important notes for service preparation:

SAP Note 91488 - SAP Support Services: Central preparation note

SAP Note 144864 - SAP Remote Services: Technical preparation

SAP Note 69455 - Service tools for Applications ST-A/PI (ST14 & RTCCTOOL)

SAP Note 560475 - Frequently asked questions on the Solution Tool plug-in (ST-PI)

SAP Note 207223 - Activating the SAP EarlyWatch Alert


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2 EWA Overview Info Day