2 Automatic Call Recording Portal

© 2019 AireSpring, Inc. airespring.com. All Rights Reserved. Rev. 03.04.2019

Login

Login to the portal using your phone number, and the password provided by AireSpring.

Portal Access

The portal can be accessed using this link: http://www.airerecord.com:8080/orkweb/app

© 2019 AireSpring, Inc. airespring.com. All Rights Reserved.Rev. 03.04.2019

Navigation

Once in the portal, you will find your search filters to the left, your recorded calls to the right, and the playback area to the upper right.

This search filters and drills down using multiple criteria:- Group (Customer Care)- Call that was tagged as “Sale Made” by Supervisor- Duration (15-30 seconds)- Remote Party (Miami Area Code)- Time/Date (between May 1st and May 31st)- Call Type (incoming Calls)

Delivering the specific search results you require

Automatic Call Recording Portal 3

4 Automatic Call Recording Portal

© 2019 AireSpring, Inc. airespring.com. All Rights Reserved. Rev. 03.04.2019

Search Filters and Tags

Here is a closer look at the different search filters and tag examples. Keep in mind that you can search with several filters at once.

Perform multi-criteria filtered searchesThis search drills down using multiple criteria:

- Group (Customer Care)

- Calls tagged as “Sale Made” by Supervisor

- Duration (2 to 5 minutes)

- Remote Party (Miami area code)

- Time/Date (July 1st)

- Call Type (Incoming Calls) {Filter by

User Group Program

Service None Drop Menu

Tag examples

Support

Contact AireSpring Premier Support Customer Service Representatives for general questions at: 800-825-1055, Option 2.

Contact AireSpring Service Repair 24/7/365 by phone to 888-288-5010, Option 1 or by submitting a Trouble Ticket through the AireCare Customer Portal/Support section.

© 2019 AireSpring, Inc. airespring.com. All Rights Reserved.Rev. 03.04.2019

Search Filters and Tags

Here is a closer look at the different search filters and tag examples. Keep in mind that you can search with several filters at once.

Recording Options and Export Recordings

Here is a look at some of the different options for your recordings.

• Create tags for your calls by clicking on a tag icon

• 1-click the envelope icon to export your recordings

• Use evaluation scorecard to rate the call recording

To export your recordings, click the envelope icon on the right.

Export or Delete Query Results

Recording PlaybackOne click to launch playback from any web

browser using any media player

Tagging of callsOne-click send file by email

Evaluation score cards

{Filter Searches

Support

Contact AireSpring Premier Support Customer Service Representatives for general questions at: 800-825-1055, Option 2.

Contact AireSpring Service Repair 24/7/365 by phone to 888-288-5010, Option 1 or by submitting a Trouble Ticket through the AireCare Customer Portal/Support section.

Automatic Call Recording Portal 5