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2-1-1 & SUICIDE PREVENTION SERVICES
Florida Veterans Support Line
Peer Services
“Peer delivered services … are based upon the premise that an individual with a “lived experience” is uniquely able to contribute to the rehabilitation and recovery of a person needing services.”
Source: http://www.bu.edu/drrk/research-syntheses/psychiatric-disabilities/peer-delivered-services/#plain_language_summary
Why are Peer Services Important for Veterans?
Evidenced-Based Best Practice Research dating back to at least early 1990’s AA and NA
Ten Fundamental Components of Recovery
(SAMHSA, 2004)
Deeper level of understanding and empathy sharing personal stories
Military culture highly values the importance of peers Battle buddies
Veteran Peer Services Are…
NOT a replacement for treatment provided by professional mental or behavioral health professionals
Culturally sensitive and not time limiting
Mirror healthy supportive relationships
Predictable and reliable
An Important Consideration
“Have you ever seen combat?”
- Veteran Caller
Florida Veterans Support Line
A Service of the Crisis Center of Tampa Bay, Inc. – Housed under the 211 Department
Pilot project funded by the State of Florida
Recruitment activities for Regional Veteran Advisory Council begin
Officially launched on October 28, 2014
Currently serving 5 counties in the Tampa Bay area Hillsborough, Pasco, Pinellas, Polk, and Manatee Estimated veteran population exceeding 300,000
Florida Veterans Support Line
Peer Support The confidential phone line is answered by veteran peers
Monday-Friday from 7:00-19:00 Peers offer emotional support as well as connections to
VA-funded and community resources to meet the client’s needs Peers are highly trained on crisis intervention and suicide prevention
Care Coordination Follow-up contact helps ensure system navigation, advocacy, and ongoing
support
Resource Management Dedicated resource specialist keeps database up-to-date with resources with
programs that help military personnel, veterans, and their families
Veteran Peer Specialists
Trained per CCTB Intervention Specialist standards
Aspiring Certified Peer Recovery Specialist - Veterans Meet Florida Certification Board training mandates, provide 1000 hours of
supervised service, and pass exam
Two full-time employees Always seeking help of volunteers!
Receive intense recovery centered coaching and supervisory supports Individualized wellness plans
Participate in community peer initiatives
Care Coordination
Continuity of Care is maintained when one care provider links to another care provider to make the transition smooth and uninterrupted.
Connectedness to others is an important protective factor.
Positive relationships can help increase a person’s sense of belonging, foster a sense of personal worth, and provide access to sources of support.
Challenges to Management
Education surrounding military culture
Recruitment and selection of Peer Specialists
Creating a culture of safety and inclusion for veteran peers AND existing staff
Addressing mental health needs through ongoing recovery-based coaching (Wellness Planning)
Attrition
Collaboration: Working with the VA and Community Partners
Cross training efforts maximized
Service navigation facilitated through transparent interactions (tours, meetings)
Community efforts such as community resource fairs, Suicide Prevention Day, Hillsborough County Stand Down etc.
First Year Statistics
MYFLVET handled 1135 cases in the FY’15 Army was most represented at 42% Vietnam War was the conflict most callers served in at 17%
24% of callers did not serve in any conflicts
Army
Air For
ce
Mar
ines
Navy
Coast
Gua
rd
Refus
ed
Unkno
wn0
100
200
300
400
500
Branch Conflicts WWII
Korean War
Vietnam War
Gulf War
OEF
OIF
OND
Peacekeeping
None
Unknown
Refused
Coverage Area Statewide
First Year Statistics
801
52
40
15
8
First Year Statistics
Top needs of callers: Financial Assistance – 25.7% Substance Abuse Counseling – 19.5% Shelter – 11.5%
Couns
eling
-Men
tal H
ealth
Couns
eling
-Sub
stan
ce A
buse
Suicide
Rela
ted
Emot
ional
Suppo
rt
Emplo
ymen
t
Financ
ial A
ssist
ance
Food
Health
Car
e
House
hold
Goods
Lega
l Ser
vices
Psych
iatric
Ser
vices
Shelte
r
Trans
porta
tion
Other
0
50
100
150
200
250
300
350
First Year Statistics
Referrals Provided: 81% of those callers received referrals to services
26% received referrals to at least one VA program Over half were referred to Care Coordination Services
Community Mental Health Services
VA - Services
Other Community Resources
Mordecai DixonProgram Manager, 2-1-1 & SPS
813-964-1964 x 3418
Brandee BakerPeer Support Program Coordinator
813-964-1964 x 3424
Contact Information
1-844-MY FL VET
