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1Y0-371 Designing, Deploying and Managing Citrix XenMobile 10 Enterprise Solutions

Exam Preparation Guide 2.2

Feb 20, 2017

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Disclaimer

This exam preparation guide is designed to provide candidates with necessary information about the 1Y0-371 Designing, Deploying and Managing Citrix XenMobile 10 Enterprise Solutions exam, including study resources and ways to interpret the exam objectives to better enable candidates to assess the types of questions that may be asked during the exam. Please be aware that the content of this guide in no way ensures a passing score on the certification exam.

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Table of Contents

Exam OverviewNumber of Items 4Passing Score 4Time Limit 4Intended Audience 4Registration and Administration 4Retake Policies 5

Preparing for the ExamRecommended Knowledge and Skills 6Recommended Product Experience 6Recommended Training 7Unauthorized Preparation Materials 7Section Titles and Weights 8Interpretation of Objectives 9Sections, Objectives, Examples, and References 10Appendix: Practice 22

Contributors & MarksPrep Guide Author 24Subject Matter Experts (SMEs) 24Notice 25Marks 25

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Exam Overview

Number of Items

The 1Y0-371 exam is a 67-question exam written in English. Some of the itemson this exam will not be scored and thus will not affect your final result in anyway. The unscored items are included in this exam solely for research purposes.

Passing Score

The passing score for this exam is 66%.

Time Limit

Intended AudienceThe 1Y0-371 exam is focused on those topics that are most important to those who design, deploy and manage XenMobile 10 Solutions in enterprise environments. Those who design, deploy and manage such solutions may hold various job titles such as:

• Mobility Architects• Mobility Engineers• Technical Specialists• Consultants• Systems Administrators

Registration and Administration

This exam is administered at Pearson VUE testing centers worldwide. To learn more about the rules and process of taking an exam, please visit http://training.citrix.com/exams.

Worldwide, visit the Pearson VUE website (http://www.pearsonvue.com/citrix) to locate a testing center in your area and register for an exam. You may also register in person at any Pearson VUE testing center. If you reside in the United States or Canada, you may also register by calling 1-800-931-4084.

Note: A $7 USD surcharge will be added to phone registrations.

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Type of Candidate Time Limits* Notes

Native English speakers 105 minutes

Non-native English speakers that take the exam in countries where English is a foreign language

105 minutes

+30 minutes (time extension)

Time extension granted automatically

Non-native English speakers that take the exam in countries where English is NOT a foreign language

105 minutes

+30 minutes(time extension)

Must request time extension from Citrix. Submit your request here: Time Extension Request

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The time limit for this exam is 105 minutes. The total seat time is 105 + 25 minutes.

The total seat time includes times allotted for the NDA and surveys.

Retake Policy

Candidates must wait 24 hours from their original appointment time before they can retake an exam. After a second attempt, and any attempt thereafter, the candidate must wait 14 calendar days to retake the exam.

Breach of this policy can result in sanctions up to and including a ban from taking Citrix exams and/or decertification.

For more information about our policies, including the Citrix Exam Retake Policy and the Candidate Conduct Policy, please visit http://training.citrix.com/exams

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Prepping for the Exam

Recommended Knowledge and Skills

Specifically, candidates should have the following knowledge and skills prior to taking this exam:

• Basic understanding of:• Systems administration– Windows and Hypervisors• Networking – IP addresses, sub-nets, VIPs• Protocols – OSI Layers TCP/IP, SNMP, ActiveSync and HTTP• IT security standards—FIPS, PKI, SSL, SAML• Technical components of an enterprise IT infrastructure, including

Active Directory, Microsoft SQL Server, IIS, TCP/IP, Firewalls, ActiveSync and Microsoft Exchange server, Microsoft CA, IBM Notes, VPNs and virtualization

• Networking and support challenges for wireless applications• Client / server and cloud architectures and operations• Mobile devices- Windows, iOS, Android• Apple and Windows App Development and Android SDK knowledge

• Previous hands-on experience with:• A Citrix XenMobile 10 Enterprise solution• At least one major mobile or mobile management solution provider• Microsoft SQL Server 2008+

Recommended Product Experience

We recommend that candidates have about six months of experience with the following tasks in a XenMobile 10 Enterprise solution:

• Designing a XenMobile 10 Enterprise Solution• Installing the components of a XenMobile 10 Enterprise Solution• Configuring and integrating the components of a XenMobile 10 Enterprise Solution• Managing and maintaining components in a XenMobile 10 Enterprise Solution

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Recommended Training

Citrix Education recommends that candidates have hands-on experience with Citrix XenMobile 10 prior to taking this exam. One of the best ways to do this is by taking a formal Citrix training course. The following course provides training on deploying Citrix XenMobile 10 Enterprise Solutions.

• CXM-303 Deploying Enterprise Mobility Solutions with Citrix XenMobile

As with all Citrix exams, it is recommended that candidates get hands-on experience by working directly with products covered on the exam.

Unauthorized Preparation Materials

Citrix Education monitors exam results to ensure that candidates are not using unauthorized materials to prepare for exams. If it is determined that a candidate used unauthorized materials to prepare for an exam, the candidate’s score will be invalidated and his or her certification will be revoked.

When looking for materials in addition to authorized Citrix training to prepare for certification, Citrix Education recommends that you visit http://www.certguard.com to ensure that a site is indeed legitimate. This site flags websites that are acting as brain dumps, which have unauthorized materials.

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Section Titles and Weights

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Section Weight

Designing a XenMobile 10 Enterprise Solution 22%

Installing the components of a XenMobile 10 Enterprise Solution 10%

Configuring and integrating the components of a XenMobile 10 Enterprise Solution

30%

Managing and maintaining components in a XenMobile 10 Enterprise Solution 38%

TOTAL 100%

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The section weights included in this guide are intended to help you in understanding how much of the exam is devoted to the topics listed. In fact, the percentages directly map to the number of questions on the exam. For example, if an exam has 60 questions, and Section 1 is weighted at 50%, then 30 of the questions on the exam will relate to Section 1 (60*50% = 30).

Please be warned that section weights are NOT used to calculate your score. Scoring is far more complicated as exam questions may be given different weights based on their overall importance. Because some questions may have different point values assigned to them, section weights and exam scores do not always have a one-to-one correlation.

For more information on how scoring works in Citrix exams read the blog The Scoring Secrets for Citrix Exams - Divulged.

Interpretation of Objectives

Candidates should refer to the objectives and examples listed in this guide in order to determine which topics will be on the exam, as well as examples of the topics that could be tested.

For example, if the objective reads, “Assess the printing infrastructure” and one of the examples reads, “Perform printer driver stress testing” candidates could expect to see:

• A scenario describing a printing infrastructure: • Scenario: A Citrix Architect is assessing the current printing

infrastructure at CGE. As part of the assessment, the architect wants to perform printer driver stress testing.

• A question that requires determining how to assess the printer drivers:• How can the architect assess which printer drivers are in use in the

current environment?

Note: The examples listed in the “Sections, Objectives, Examples and References” section of this guide do NOT encompass all potential topics that could be tested. The examples are only provided as guidance.

The objectives and examples for this exam were developed by Exam Project Managers and Subject Matter Experts (SMEs) based on identified tasks that relate to designing, deploying and managing a Citrix XenMobile 10 Enterprise solution.

The number of questions written for each objective relates directly to the importance of that objective and is proportional to how frequently that task is performed.

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Objective Examples References

Section 1: Designing a XenMobile 10 Enterprise Solution

1.01 Determine the placement of components in a XenMobile deployment

Recommend the placement of the following: SQL server, XenMobile Mail Manager, StoreFront, NetScaler, XenMobile Server, XenMobile NetScaler ConnectorDetermine which component should be placed in the demilitarized zone Determine which component should be placed in the internal network

http://docs.citrix.com/en-us/xenmobile/10/xmob-arch-overview-con.html

http://docs.citrix.com/en-us/xenmobile/10-3/xmob-install/configuring-fips-with-xenmobile.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-system-requirements/xmob-deploy-component-port-reqs-con.html

1.02 Differentiate between mobile platforms and available options on each

Identify available APIs between the different Android manufacturersIdentify different deployment methods for iOS devices. Identify different feature sets for each mobile platform (what's available for Android, Windows, etc.)

http://docs.citrix.com/en-us/xenmobile/10/xmob-device-policy-wrapper/xmob-device-policy-connection-scheduling.html

Sections, Objectives, Examples and References• Citrix Product Documentation: http://docs.citrix.com• Citrix Support: http://www.citrix.com/support• Citrix Blogs: http://blogs.citrix.com/

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1.03 Demonstrate an understanding of the communication flow between components in a XenMobile deployment

Demonstrate an understanding of the communication flow from the NetScaler to different backend systemsIdentify how NetScaler is communicating with different systems depending on a scenarioIdentify port requirements for communication flow. Recall how XenMobile interacts with APNs. Demonstrate an understanding of the communication involved during device enrollment.

http://support.citrix.com/article/CTX200430

1.04 Demonstrate an understanding of certificate requirements in XenMobile (SAML, APNs, root, client, wrapping, etc.)

Differentiate between server and listener certificatesDetermine when to use external vs internal certificatesIdentify certificate requirements based on a scenario

https://blog.trendelkamp.net/2015/02/citrix-xenmobile-v10-ssl-offload/

http://support.citrix.com/article/CTX200063

http://www.smali.net/xenmobile-mdm-10-9-netscaler-ssl-offload/

http://docs.citrix.com/en-us/xenmobile/10/xmob-certificates/xmob-server-certificates.html

1.05 Recommend settings for scaling an architecture based on documented best practice

Make recommendations on the number of devices based on a scenario Identify max device counts based on deployment type Identify licensing requirements based on deployment type

http://docs.citrix.com/en-us/xenmobile/10/scaling-xenmobile-10.html

1.06 Determine security requirements based on company needs

Determine when to enable FIPSDetermine why to enable FIPSRecommend an authentication method based on company needsRecommend enrollment modes (one time PIN, etc.) based on company needs Differentiate between the various authentication methods

http://blogs.citrix.com/2015/05/01/xenmobile-timeouts-how-do-they-work/

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1.07 Determine which database configuration to use based on a scenario

Identify which SQL, high availability or clustering methods are supportedDetermine the database type to use and not to use

http://docs.citrix.com/en-us/xenmobile/10/xmob-system-requirements.html

1.08 Demonstrate an understanding of MDX policy configuration on communication

Demonstrate an understanding of the communication involved during WorxApps trafficDifferentiate between secure browse vs full VPN communication

http://support.citrix.com/article/CTX201026

https://www.citrix.com/blogs/2013/12/24/xenmobile-worxweb-single-sign-on-with-netscaler/

http://discussions.citrix.com/topic/371435-technical-difference-between-secure-browse-and-full-vpn-tunnel/

1.09 Determine when to configure role-based access control (RBAC)

Determine when to configure RBACDetermine whether to use local vs Active Directoryusers/administratorsIdentify the need to provision devices

http://docs.citrix.com/en-us/xenmobile/10/xmob-config-usersettings-wrapper-con/xmob-customroles-rbac-tsk.html

http://docs.citrix.com/en-us/device-manager/xmob-dm-intro-wrapper-con-85/xmob-manage-server-admin-wrapper-con/xmob-dm-manage-rbac-tsk.html

1.10 Demonstrate an understanding of the requirements for MDX application wrapping

Determine the requirements for Android wrappingDetermine the requirements for Windows wrappingDetermine the requirements for iOS wrappingDifferentiate between application wrapping with SDK vs the MDX Toolkit

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mdx-kit-app-wrap-ios.html

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mdx-kit-app-wrap-ios8-plus.html

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mdx-kit-app-wrap-android.html

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mdx-kit-app-wrap-win-phone.html

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Section 2: Installing the Components of a XenMobile 10 Enterprise Solution

2.01 Configure first-time user install of XenMobile Server through the command-line interface

Determine when to enable encryption passphraseIdentify which settings could be modified at a later timeIdentify which settings to configure during first time-install through the command-line interface

http://docs.citrix.com/en-us/xenmobile/10/xmob-install.html

2.02 Complete the install of XenMobile Server through the console

Identify the proper console URL needed, by default, during the installIdentify which certificate types require a server reboot when installing certificatesIdentify which options to configure during the first-time install through the console

http://docs.citrix.com/en-us/xenmobile/10/xmob-install.html

http://www.robinhobo.com/how-to-setup-citrix-xenmobile-10-including-configuring-netscaler/

2.03 Configure settings in NetScaler to enable communication with XenMobile

Determine when to use NeScaler Gateway and when to use the MDM Load Balancer WizardIdentify what to use for Mobile Application Management FDQN for load balancing wizardIdentify NetScaler requirements to configure XenMobile NetScaler Connector

http://support.citrix.com/article/CTX200063

https://www.citrix.com/blogs/2015/07/29/mobility-experts-xenmobile-worxweb-traffic-through-proxy-server-in-securebrowse-mode/

http://discussions.citrix.com/topic/361881-used-as-sf-delivery-controller/

http://support.citrix.com/article/CTX200430

2.04 Install XenMobile Mail Manager Install executable on Windows server that meets pre-requisitesConfigure necessary LDAP settingsConnect to exchange with service accountTroubleshoot issues with incorrect exchange permissions

http://docs.citrix.com/en-us/xenmobile/10/xmob-xenmobile-mail-manager-10/xenmobilemailmanager-accesscontrolrules.html

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2.05 Install StorageZones Controller and add on-premise storage

Determine the requirements needed for StorageZone ControllerIdentify how to configure the StorageZone Controller from the ShareFile portalDifferentiate between restricted StorageZones versus traditional Storage ZonesDifferentiate between Control Plane and StorageZone

http://docs.citrix.com/en-us/storagezones-controller/2-3/sf-install-storagezones/sf-install-sz-controller.html

http://www.robinhobo.com/installing-configuring-citrix-sharefile-storagezones-controller-2-2-1/

Section 3: Configuring and Integrating the Components of a XenMobile 10 Enterprise Solution

3.01 Configure policies to manage mobile devices Identify which policies apply to which type of mobile devicesDifferentiate between common policies and policies for special groups (e.g. password policies versusActive Sync profile policies) Determine how to configure policies with variables/macros to meet requirementsDifferentiate between geo tracking vs geo fencing

http://docs.citrix.com/en-us/xenmobile/10/xmob-device-policy-wrapper/xmob-device-policy-exchange.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-device-policy-wrapper/xmob-device-policy-matrix.html

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mobile-app-policy-defaults.html

http://docs.citrix.com/en-us/xenmobile/10-3/xmob-device-policy-wrapper/xmob-device-policy-enterprise-hub.html

3.02 Configure Delivery Groups Understand what delivery groups are and what can be configuredDetermine how to configure a delivery group based on a given scenario

http://docs.citrix.com/en-us/xenmobile/10-3/xmob-device-policy-wrapper/xmob-device-policy-appuninstall-tsk.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-delivery-groups.html

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3.03 Configure notifications Demonstrate an understanding of types of notifications that can be sentIdentify how to create or update notification templatesIdentify how to configure a third party notification server

http://docs.citrix.com/en-us/xenmobile/10/xmob-config-usersettings-wrapper-con/xmob-notificationtemplate-tsk.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-install.html

3.04 Configure automated actions Given a scenario, determine how to configure automated actions to meet requirementsDetermine when to configure automated actionsExplain the benefits of configuring automated actions

http://docs.citrix.com/en-us/xenmobile/10/xmob-auto-actions-add.html

3.05 Configure client properties Determine the client properties that will match given corporate policiesDetermine how to configure Worx PIN and its requirements Determine when to use Worx PIN based on a company's requirements

http://blogs.citrix.com/2015/05/01/xenmobile-timeouts-how-do-they-work/

http://docs.citrix.com/en-us/xenmobile/10-3/xmob-settings-client-wrapper-con/xmob-settings-client-clientproperties.html

3.06 Configure access to other resources, including XenApp, XenDesktop and ShareFile

Identify what needs to be configured on the XenMobile side to allow access to XenApp, XenDesktop and ShareFile

http://docs.citrix.com/en-us/xenmobile/10/xmob-configure-server-settings/xmob-settings-xenapp-xendesktop.html

http://support.citrixonline.com/en_US/ShareFile/help_files/SF150009?Title=Configure+ShareFile+Single+Sign-On+with+XenMobile+10

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3.07 Configure PKI/client authentication certificates Determine how to configure PKI/client authentication certificatesDetermine how to configure PKI subsystemIdentify how to generate a credential policyIdentify which certificate to bind on the vserver to allow certificate based authentication Identify how to generate a template for Microsoft PKI and the correct settings for the IIS serverIdentify the correct authentication that needs to be bound to the NetScaler Gateway

https://www.citrix.com/blogs/2015/03/03/mobility-experts-configuring-certificateldap-based-authentication/

http://docs.citrix.com/en-us/xenmobile/10/xmob-certificates/xmon-certificates-pki-entities.html

3.08 Configure MDX policies for Worx applications Identify which policy needs to be set for Worx or the MDX version of ShareFile Demonstrate an understanding of how to set up the secure ticket authority method for WorxMail

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mobile-app-policy-defaults/xmob-mdx-policies-android.html

https://www.citrix.com/blogs/2013/09/16/improving-battery-life-with-worxmail-sta-to-the-rescue/

3.09 Publish applications Understand the difference between ad-hoc and enterprise distribution profilesDifferentiate between device types

https://developer.apple.com/library/ios/documentation/IDEs/Conceptual/AppDistributionGuide/DistributingEnterpriseProgramApps/DistributingEnterpriseProgramApps.html

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-mdx-kit-app-wrap-ios.html

http://docs.citrix.com/en-us/mdx-toolkit/10/xmob-app-wrap-sys-reqs.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-delivery-groups.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-apps-addapp-tsk/xmob-settings-workflows.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-apps-config-deploy-rules-con.html

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3.10 Enroll mobile device, including installing Worx Home

Identify the various enrollment modesIdentify the various Worx Home versionsGiven a scenario, determine which Worx Home client to use

http://docs.citrix.com/en-us/xenmobile/9/xmob-dm-manage-devices-wrapper-con/xmob-dm-manage-devices-tagging-auto-tsk.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-config-usersettings-wrapper-con/xmob-enable-auto-disc-enrollment-tsk.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-configure-server-settings/xmob-settings-ios-device-enrollment.html

http://docs.citrix.com/en-us/device-manager/xmob-dm-intro-wrapper-con-85/xmob-dm-connect-enroll-usersdevices-wrapper-con/xmob-android-user-enroll-device-tsk.html

http://docs.citrix.com/en-us/device-manager/xmob-dm-intro-wrapper-con-85/xmob-dm-connect-enroll-usersdevices-wrapper-con/xmob-android-user-enroll-unenrolldevice-tsk.html

3.11 Configure XenMobile NetScaler Connector policy mode

Determine how to configure XenMobile NetScaler Connector policy mode based on a scenarioIdentify which type of policy to use based on stated requirements

http://support.citrix.com/article/CTX200220

http://docs.citrix.com/en-us/xenmobile/9/xmob-xnc-landing-con/xmob-xnc-manage-policymodes-con.html

3.12 Configure XenMobile Mail Manager, including configuring the database for XenMobile Mail Manager

Determine how to configure XenMobile Mail ManagerDetermine how to configure the database for XenMobile Mail ManagerIdentify when and how to configure an MSPIdentify which type of policy to use based on stated requirements

http://docs.citrix.com/en-us/xenmobile/10/xmob-xenmobile-mail-manager-10/xenmobilemailmanager-accesscontrolrules.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-xenmobile-mail-manager-10/xenmobilemailmanager-install-config.html

3.13 Create policies for scheduling connections Demonstrate an understanding of how to create scheduling policies to meet stated requirements

http://docs.citrix.com/en-us/xenmobile/10/xmob-device-policy-wrapper/xmob-device-policy-connection-scheduling.html

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3.14 Integrate XenMobile with other Citrix technologies (e.g. NetScaler, Sharefile, XenDesktop/XenApp)

Integrate ShareFile with XenMobile, including configuring SAML authentication with ShareFile Integrate XenMobile with XenApp/XenDesktop based on requirements

https://www.citrix.com/blogs/2013/09/16/improving-battery-life-with-worxmail-sta-to-the-rescue/

https://www.citrix.com/blogs/2015/07/17/sharefile-sso-to-connectors-with-xenmobile-10/

http://support.citrixonline.com/en_US/ShareFile/help_files/SF150009?Title=Configure+ShareFile+Single+Sign-On+with+XenMobile+10

Section 4: Managing and Maintaining the Components of a XenMobile 10 Enterprise Solution

4.01 Wipe, lock, locate and disable devices Differentiate between device revoke and wipe Differentiate between selective and full wipeDemonstrate an understanding of device location policies

http://docs.citrix.com/en-us/xenmobile/10/xmob-auto-actions-add.html

4.02 Designate device ownership (corporate vs personal)

Demonstrate an understanding of the ways in which device ownership can be defined (script, console, SHP).

http://support.citrix.com/article/CTX200431

4.03 Back up and restore XenMobile Identify the requirements for backing up and restoring all XenMobile components Identify what type of SQL database configuration is supported

http://docs.citrix.com/en-us/storagezones-controller/2-3/sf-manage-storagezone-controller/sf-manage-restore-primary.html

4.04 Upgrade XenMobile components Determine how to install patches for XenMobile ServerIdentify where to install patches for XenMobile Server

http://docs.citrix.com/en-us/xenmobile/10/xmob-upgrade-tsk.html

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4.05 Add an additional node to a cluster Identify how to deploy additional nodes to an existing XenMobile deploymentDetermine the number of cluster nodes required to support a given environment

http://docs.citrix.com/en-us/xenmobile/10/xmob-install.html

4.06 Renew expiring certificates Identify how to renew expiring certificatesDetermine when a certificate is expiring

http://docs.citrix.com/en-us/xenmobile/10/xmob-config-usersettings-wrapper-con/xmob-notificationtemplate-tsk.html

http://www.robinhobo.com/get-apns-apple-push-notification-service-certificate-use-xenmobile-mdm/

4.07 Troubleshoot common issues related to Worx applications

Perform root cause analysis of common problems (e.g. updating Worx applications)Troubleshoot misconfiguration of MDX policiesDemonstrate an understanding of device compatibility

http://docs.citrix.com/en-us/worx-mobile-apps/10.html

https://www.citrix.com/blogs/2015/06/11/mobility-experts-a-step-by-step-guide-to-configuring-worxmail-apns/

http://docs.citrix.com/en-us/worx-mobile-apps/10/xmob-worx-mail/xmob-worx-push-notifications.html

http://docs.citrix.com/en-us/worx-mobile-apps/10/xmob-worx-home.html

4.08 Troubleshoot common issues related to StoreFront and Web Interface Integration

Troubleshoot application enumeration issuesTroubleshoot application launch issues

http://docs.citrix.com/en-us/xenmobile/10/xmob-configure-server-settings/xmob-settings-xenapp-xendesktop.html

4.09 Troubleshoot common issues related to PKI Integration

Troubleshoot failed enrollment (due to certificate issuance issues)Troubleshoot NetScaler certificate authentication policy

http://support.citrix.com/article/CTX136962

http://support.citrix.com/article/CTX139421

http://support.citrix.com/content/dam/supportWS/kA260000000TZNMCA4/Configure_CBA_for_WorxMail_and_XM.pdf

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4.10 Troubleshoot common issues related to NetScaler, including load balancing, NetScaler Gateway and SSL certificates

Ensure the right port has been enabled for SSLoffloadingTroubleshoot NetScaler Gateway authentication (aaa debug)Identify which command to run to ensure that the correct policy is being hit by the device (if at all)

http://support.citrix.com/article/CTX114999

http://docs.citrix.com/en-us/netscaler/10-5/ns-rn-main-wrapper-10-5-con/main-releases/known-issues.html

4.11 Troubleshoot common issues related to XenMobile device authentication

Demonstrate an understanding of multi-domain enrollmentsTroubleshoot secure LDAP

https://www.citrix.com/blogs/2015/03/03/mobility-experts-configuring-certificateldap-based-authentication/

http://docs.citrix.com/content/dam/en-us/netscaler-gateway/access-gateway-10/downloads/en.netscaler-gateway.ag-ee-10-edocs-landing.pdf

http://support.citrix.com/article/CTX114999

https://www.citrix.com/blogs/2015/03/03/mobility-experts-configuring-certificateldap-based-authentication/

4.12 Troubleshoot common issues related to iOS, Android and Windows enrollment

Determine what can cause a device (Android, iOS, Windows) failed enrollmentIdentify what could cause an MDM enrollment to succeed and MAM enrollment to fail

http://support.citrix.com/article/CTX200063

https://www.citrix.com/blogs/2015/04/08/xenmobile-enterprise-balancing-user-experience-and-security-with-smart-design-decisions/

https://www.citrix.com/blogs/2015/05/11/mobility-experts-ios-worxhome-common-issues-troubleshooting/

https://www.citrix.com/blogs/2015/05/11/mobility-experts-android-worxhome-common-issues-troubleshooting/

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Objective Number

Objective Examples References

4.13 Collect diagnostic info from XenMobile Server, NetScaler and user devices and gather log files for XenMobile, NetScaler, Worx Home and Worx applications

Demonstrate an understanding of the use of the connectivity checker in the Support part of the consoleIdentify what pieces of info you need to run connectivity checksDemonstrate an understanding of how to collect a network trace on a NetScalerInterpret information gathered for troubleshooting purposesIdentify how to correct the invalid time on the XenMobile

http://docs.citrix.com/en-us/xenmobile/10/xmob-support-wrapper/xmob-support-connectivity-check.html

http://support.citrix.com/content/dam/supportWS/kA460000000Cn43CAC/XenMobile_Logs_Collection_Guide.pdf

http://support.citrix.com/article/CTX200240

4.14 Troubleshoot common issues with clustering Validate cluster stateTroubleshoot cluster stateIdentify how to rebuild a cluster node

https://www.citrix.com/blogs/2015/03/13/mobility-experts-step-by-step-guide-to-clustering-xenmobile-10/

4.15 Troubleshoot common issues with XenMobile Mail Manager and XenMobile NetScaler Connector

Verify permission settings for XenMobile Mail ManagerTest policies

http://docs.citrix.com/en-us/xenmobile/10/xmob-xenmobile-mail-manager-10/xenmobilemailmanager-monitor.html

http://docs.citrix.com/en-us/xenmobile/10/xmob-configure-server-settings/xmob-settings-activesync-gateway.html

http://discussions.citrix.com/topic/340037-xenmobile-mail-manager-86/

http://docs.citrix.com/en-us/xenmobile/10/xmob-xenmobile-mail-manager-10/xenmobilemailmanager-sysreqs.html

4.16 Troubleshoot common issues with ShareFile Troubleshoot access to connector dataTroubleshoot SSO issuesTroubleshoot user provisioning Determine when to reconcile or unreconcile users

http://support.citrix.com/article/CTX200431

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Appendix: Practice

Sample Question 1

Scenario: A user is on an iOS device and attempts to download WorxMail from the Worx Store. The user is NOT prompted to install the application.

A possible cause of this issue is that the __________ CANNOT connect to the Apple Push Notification service over ports __________. (Choose the correct set of options to complete the sentence.)A. XenMobile Sever; 2195 and 2196B. NetScaler SNIP; 80 and 443C. NetScaler SNIP; 2195 and 2196D. XenMobile Sever; 80 and 443

Answer: A

Objective 1.03: Demonstrate an understanding of the communication flow between components in a XenMobile deployment

Sample Question 2

Scenario: A Citrix Engineer is asked to implement NetScaler for XenMobile in a customer's Demilitarized Zone (DMZ). The customer would prefer NOT to use an internal IP address in their DMZ if possible and has stated that they own several public IP addresses in the 66.165.176.0/24 range and 173.199.5.0/24 range.

Which two of the listed IP addresses could the Citrix Engineer use for the load-balancing vServer servicing Mobile Application Management (MAM) traffic? (Choose two.)

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A. 1.2.3.4B. 169.254.1.2C. 66.165.176.2D. 10.1.2.3E. 173.199.5.2F. 192.168.1.2

Answer: D, F

Objective 2.03: Configure settings in NetScaler to enable communication with XenMobile

Sample Question 3

Which MDX policy setting should a Citrix Engineer configure to create a secure and transparent tunnel from WorxWeb to an internal corporate network?

A. Enable encryptionB. Require internal networkC. Network accessD. Alternate NetScaler Gateway

Answer: C

Objective 3.01 Configure policies to manage mobile devices

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Appendix: Practice

Sample Question 4

Which XenMobile NetScaler Connector Policy should a Citrix Engineer choose to ensure that all mobile devices adhere to XenMobile requirements prior to gaining access to email?

A. Static + XMS: Permit ModeB. Static: Permit ModeC. Static + XMS: Block ModeD. Static: Block Mode

Answer: C

Objective 3.11: Configure XenMobile NetScaler Connector policy mode

Sample Question 5

According to corporate policy, ONLY corporate data should be removed if a device is reported lost and the device should be allowed to re-enroll if found.

Which action should a Citrix Engineer take in the case of a lost device in order to meet the requirement?

A. Mark the device as out of compliance.B. Lock the device.C. Perform a full wipe of the device. D. Perform a selective wipe of the device.

Answer: D

Objective 4.01: Wipe, lock, locate and disable devices

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Sample Question 6

A Citrix Engineer installs the XenMobile Mail Manager and interrupts ActiveSync for all unmanaged and managed devices.

What are two possible causes for this issue? (Choose two.)

A. The engineer selected the incorrect Default Rule.B. The engineer incorrectly configured ActiveSync Gateway policies in the XenMobile Server.C. The engineer did NOT configure the Notification Server.D. The engineer did NOT deploy WorxMail to users.

Answers: A, BObjective 4.15: Troubleshoot common issues with XenMobile Mail Manager and XenMobile NetScaler Connector

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Contributors & Marks

AuthorLourdes Soler, Lead Exam Project Manager

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Subject Matter Experts

Allan Jes Kristensen Jose Martinez Matt Porco Steward Williams

Angel Soto Juan Mosquera Mauricio Schäpers Stuart Souter

Arnaud Pain Juan Pablo Otalvaro Michael Bastian

Chris Larman Juan Zevallos Michael R. Vliek

Graham Lambert Justin Maeder Michael W. Sisson

Henny Louwers Marc L. Charles Ramesh Kumar Boopathi

James Wells Matt Brooks Ryan McClure

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Notice

Citrix® Systems, Inc. (Citrix) makes no representations or warranties with respect to the content or use of this publication. Citrix specifically disclaims any expressed or implied warranties, merchantability, or fitness for any particular purpose. Citrix reserves the right to make any changes in specifications and other information contained in this publication without prior notice and without obligation to notify any person or entity of such revisions or changes.

© Copyright 2015 Citrix Systems, Inc.

All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser’s personal use, without express written permission of:

Citrix Systems, Inc. 851 W. Cypress Creek Road Ft. Lauderdale, FL 33309 http://www.citrix.com

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Marks

The following marks are service marks, trademarks, or registered trademarks of their respective owners in the United States or other countries:

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