1Y0-201

1Y0-201 Managing Citrix XenDesktop 7.6 Solutions

Exam Preparation Guide 2.3

March 08, 2017

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Disclaimer

This exam preparation guide is designed to provide candidates with necessary information about the 1Y0-201 exam, including study resources and ways to interpret the exam objectives to better enable candidates to assess the types of questions that may be asked during the exam. Please be aware that the content of this guide in no way ensures a passing score on the certification exam.

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Table of Contents

Exam OverviewNumber of Items 3Passing Score 3Time Limit 3Intended Audience 3Registration and Administration 3Retake Policies 4

Preparing for the ExamRecommended Knowledge and Skills 5Recommended Product Experience 6Recommended Training 6Unauthorized Preparation Materials 7Section Titles and Weights 8Interpretation of Objectives 9Sections, Objectives, Examples, and References 10Exam Structure 20FAQs 27Appendix: Practice 32

Contributors & MarksPrep Guide Author 35Subject Matter Experts (SMEs) 35Notice 36Marks 36

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Exam Overview

Number of Items

The 1Y0-201 exam is an 84-question exam written in English. There are 78 multiple choice items and 6 simulation items in the exam. Some of the itemson this exam will not be scored and thus will not affect your final result in anyway. The unscored items are included in this exam solely for research purposes.

Passing Score

The passing score for this exam is 62%.

Time Limit

Intended AudienceThe 1Y0-201 exam is focused on those topics that are most important to those who manage, maintain, monitor and troubleshoot Citrix XenDesktop 7.6 solutions. Those who manage, maintain, monitor and troubleshoot such solutions may hold various job titles such as:

• Systems Administrators/Citrix Administrators• Desktop Administrators• Application Administrators• Technical Support Staff

Registration and Administration

This exam is administered at Pearson VUE testing centers worldwide. To learn more about the rules and process of taking an exam, please visit http://training.citrix.com/exams.

Worldwide, visit the Pearson VUE website (http://www.pearsonvue.com/citrix) to locate a testing center in your area and register for an exam. You may also register in person at any Pearson VUE testing center. If you reside in the United States or Canada, you may also register by calling 1-800-931-4084.

Note: A $7 USD surcharge will be added to phone registrations.

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Type of Candidate Time Limits* Notes

Native English speakers 180 minutes

Non-native English speakers that take the exam in countries where English is a foreign language

180 minutes

+30 minutes (time extension)

Time extension granted automatically

Non-native English speakers that take the exam in countries where English is NOT a foreign language

180 minutes

+30 minutes(time extension)

Must request time extension from Citrix. Submit your request here: Time Extension Request

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The time limit for this exam is 180 minutes. The total seat time is 180 + 25 minutes.

The total seat time includes times allotted for the NDA and surveys.

Retake Policy

Candidates must wait 24 hours from their original appointment time before they can register to retake an exam. After a second attempt, and any attempt thereafter, the candidate must wait 14 calendar days to retake the exam.

Breach of this policy can result in sanctions up to and including a ban from taking Citrix exams and/or decertification.

For more information about our policies, including the Citrix Exam Retake Policy and the Candidate Conduct Policy, please visit http://training.citrix.com/exams

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Prepping for the Exam

Recommended Knowledge and Skills

Specifically, candidates should have the following knowledge and skills prior to taking this exam:

• Intermediate knowledge of Microsoft Windows Server 2012 R2• Install and configure operating system options• Windows Server roles• Domain Name System• Dynamic Host Configuration Protocol• Group Policy Objects• IIS

• Intermediate knowledge of Active Directory• User rights and permissions• Delegation of administrative rights• Active Directory Domain Services• Active Directory Certificate Services• Users/Groups• GPOs• OUs

• Intermediate administration skills, including:• Understanding of networking protocols such as TCP/IP• Understanding of firewall concepts• Understanding of e-mail administration and account creation• Understanding of Remote Desktop Services policies and profiles• Ability to create shares and give permission to shared folders/files• Ability to create and modify AD group policies• Understanding of VPN technologies• Understanding of roaming profiles and folder redirection

• Knowledge of database concepts• Basic knowledge of SQL Server 2012• Securing network operating systems• Knowledge of virtualization concepts

• Hypervisor management• Application virtualization and delivery

• Knowledge of user profiles• Knowledge of storage configuration and management

• How storage works from an architectural standpoint• Storage Protocols

• Knowledge of desktop operations• Installation, setup, configuration and maintenance of popular client operating

systems• Windows 7, Windows 8, Windows 8.1• Mac• Linux

• Managing alternate client devices• Desktop appliance• Tablets• Smartphones• Thin clients

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Recommended Product Experience

We recommend that candidates have about six months of experience with the following tasks in a XenDesktop 7.6 solution:

• Managing, maintaining, monitoring and troubleshooting virtualization solutions consisting of:

• Server and Desktop OS machines• Hosted applications• NetScaler Gateway• Provisioning Services• XenServer• StoreFront• Receiver• Profile Management

• Backing up components in virtualization environments• Updating components in virtualization environments• Creating reports for trend analysis in environments consisting of:

• XenApp and XenDesktop• Server and Desktop OS machines• Hosted applications• VDI• HDX 3D Pro

• NetScaler Gateway• Provisioning Services• XenServer• StoreFront• Receiver• Profile Management

Recommended Training

Citrix Education recommends that candidates have hands-on experience with Citrix XenDesktop 7.6 prior to taking this exam. One of the best ways to do this is by taking a formal Citrix training course. The following course provides training on managing Citrix XenDesktop 7.6 solutions.

• CXD-203: Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 (instructor-led training course or self-study)

As with all Citrix exams, it is recommended that candidates get hands-on experience by working directly with products covered on the exam.

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Unauthorized Preparation Materials

Citrix Education monitors exam results to ensure that candidates are not using unauthorized materials to prepare for exams. If it is determined that a candidate used unauthorized materials to prepare for an exam, the candidate’s score will be invalidated and his or her certification will be revoked.

When looking for materials in addition to authorized Citrix training to prepare for certification, Citrix Education recommends that you visit http://www.certguard.com to ensure that a site is indeed legitimate. This site flags websites that are acting as brain dumps, which have unauthorized materials.

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Section Titles and Weights

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Section Weight

Managing a Citrix XenDesktop 7.6 Solution 34%

Maintaining a Citrix XenDesktop 7.6 Solution 18%

Monitoring a Citrix XenDesktop 7.6 Solution 17%

Troubleshooting a Citrix XenDesktop 7.6 Solution 31%

TOTAL 100%

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The section weights included in this guide are intended to help you in understanding how much of the exam is devoted to the topics listed. In fact, the percentages directly map to the number of questions on the exam. For example, if an exam has 60 questions, and Section 1 is weighted at 50%, then 30 of the questions on the exam will relate to Section 1 (60*50% = 30).

Please be warned that section weights are NOT used to calculate your score. Scoring is far more complicated as exam questions may be given different weights based on their overall importance. Because some questions may have different point values assigned to them, section weights and exam scores do not always have a one-to-one correlation.

Interpretation of Objectives

Candidates should refer to the objectives and examples listed in this guide in order to determine which topics will be on the exam, as well as examples of the topics that could be tested.

For example, if the objective reads, “Assess the printing infrastructure” and one of the examples reads, “Perform printer driver stress testing” candidates could expect to see:

• A scenario describing a printing infrastructure: • Scenario: A Citrix Architect is assessing the current printing

infrastructure at CGE. As part of the assessment, the architect wants to perform printer driver stress testing.

• A question that requires determining how to assess the printer drivers:• How can the architect assess which printer drivers are in use in the

current environment?

Note: The examples listed in the “Sections, Objectives, Examples and References” section of this guide do NOT encompass all potential topics that could be tested. The examples are only provided as guidance.

The objectives and examples for this exam were developed by Exam Project Managers and Subject Matter Experts (SMEs) based on identified tasks that relate to managing, maintaining, monitoring and troubleshooting Citrix XenDesktop 7.6 solutions.

The number of questions written for each objective relates directly to the importance of that objective and is proportional to how frequently that task is performed.

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Objective Examples References

Section 1: Managing a Citrix XenDesktop 7.6 Solution

1.01 Manage Server OS images and Desktop OS images

Understand how a current machine catalog isupdated.Understand how a current vDisk is updated.Understand how new applications are madeavailable to existing delivery groups.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-build-new-enviroment/xad-mach-cat-intro/xad-mach-cat-manage.html

http://searchvirtualdesktop.techtarget.com/tip/Components-features-and-use-cases-for-XenDesktop-75

1.02 Create Citrix policies Understand Citrix policy priorities.Understand policy processing order and filtering.Understand how USB devices are configured forredirection.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-policies-article/xad-policies-defaults.html

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-policies-article.html

1.03 Manage license usage Understand which licenses are appropriate for the environment.Understand how license servers are added to the Citrix Studio.Understand how the XenApp edition is setup in Citrix Studio.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-license.html

1.04 Delegate administrative rights Understand how scopes are managed.Understand how roles are managed.Understand what roles are delegated to others.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-security-article/xad-delegated-admin.html

Sections, Objectives, Examples and References• Citrix Product Documentation: http://docs.citrix.com• Citrix Support: http://www.citrix.com/support• Citrix Blogs: http://blogs.citrix.com/

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1.05 Publish server/desktop OS-hostedapplications

Understand how application visibility is limited.Understand the different ways that applications can be made available to users.Understand how applications are published in an environment containing App-V.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-build-new-enviroment/xad-deliver-xenapp.html

1.06 Manage virtual machine settings Understand how templates are edited.Understand how VM snapshots are used.Understand how a VM is backed up.

http://docs.citrix.com/content/dam/docs/en-us/xenserver/xenserver-65/xenserver65sp1_vm_users_guide.pdf

1.07 Manage device collections, target devices, and vDisks

Understand how additional target devices are added to an existing collection.Understand how vDisk replication is managed.Understand how the PVS target device is updated.

http://docs.citrix.com/en-us/provisioning/7-1/pvs-collections-wrapper/pvs-collections-device-import.html?_ga=1.262733129.453043669.1460542526

http://blogs.citrix.com/2011/10/06/pvs-write-cache-sizing-considerations/

1.08 Manage Personal vDisk Understand the requirements to have personal vDisk.Understand what folder redirection is being used.Understand how the location of the vDisk is determined.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/cds-pvd-intro/cds-pvd-tools_1.html

1.09 Configure/modify NetScaler Gateway Understand how STAs are checked.Understand how the session policy is modified.Understand how the receiver client is checked.

https://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/xenapp-deployment-blueprint.pdf

1.10 Managing the store Understand how stores/sites are added.Understand what a beacon is.Understand how the legacy PNAgent feature is added to the store.

http://blog.citrix24.com/storefront-2-6-mandatory-store-explained/

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1.11 Manage the Delivery Controller environment

Understand how load balancing and reliability ismanaged.Understand how delivery controller integrated with the hypervisor.Understand how the desktop delivery controllercommunicates with the VDA.

http://blogs.citrix.com/2014/11/11/xendesktop-7-6-connection-leasing-design-considerations/

http://support.citrix.com/article/CTX126992

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-5/cds-mng-cntrlr-intro.html

1.12 Manage user profiles Understand the types of profiles.Understand how the Universal Profile Manager is configured.Understand how folder redirection is configured.

http://blogs.citrix.com/2009/03/20/long-term-planning-for-profile-management/

http://blogs.citrix.com/2012/08/13/citrix-profile-management-and-vdi-doing-it-right-part-3/

1.13 Managing HDX3D Pro Understand how HDX 3D Pro is configured.Understand how bandwidth limits are configured.Understand how the hypervisor is configured for GPU.

http://support.citrix.com/article/CTX135811

1.14 Manage the print environment Understand how printers are added/excluded from Citrix Universal Printing.Understand how the Citrix Universal Printing is optimized.Understand how print routing order is determined.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-print-landing/xad-print-example.html

1.15 Managing configuration logging Understand how Citrix Director is configured.Understand how Citrix Director communicates with the desktop delivery controller and XenApp 6.5.Understand what information Citrix Director provides.

http://support.citrix.com/article/CTX132805

http://blogs.citrix.com/2014/10/16/citrix-director-7-6-deep-dive-part-2-support-for-xenapp-6-5/

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-monitor-article/xad-config-logging-about/xad-config-logging-manage.html

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Objective Examples References

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Section 2: Maintaining a Citrix XenDesktop 7.6 Solution

2.01 Update the desktop image Understand how applications are added.Understand how updates and hotfixes are applied.Understand what options are available when applying updates.

http://docs.citrix.com/en-us/provisioning/7-6/pvs-vdisks-lifecycle-wrapper/pvs-vdisks-update-wrapper.html

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-build-new-enviroment/xad-mach-cat-intro/xad-mach-cat-manage.html

2.02 Configure power management settings Understand how VDAs are powered on after the build.Understand how the power management setting is changed.Understand how work days/times are modified.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-build-new-enviroment/xad-dg-create/xad-dg-manage-machines.html

2.03 Maintain Delivery Groups Understand how applications are added/removed.Understand how desktops are added/removed from the delivery groups.Understand how a delivery group is put into maintenance mode.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/cds-sdk-wrapper-rho/xad-commands/citrix-broker-admin-v2-wrapper-xd76.html

2.04 Maintain machine catalogs Understand how machines are added/removed from a machine catalog.Understand how new machine catalogs are created.Understand how machines are updated in a machine catalog.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-build-new-enviroment/xad-mach-cat-intro/xad-mach-cat-manage.html

2.05 Maintain the XenServer Understand how XenServer metadata is backed up/restored.Understand how the XenServer is updated manually.Understand IntelliCache.

https://support.citrix.com/servlet/KbServlet/download/17141-102-671564/XenServer_Pool_Replication_-_Disaster_Recovery.pdf

http://support.citrix.com/article/CTX138186

https://www.citrix.com/blogs/2011/06/22/xendesktop-and-local-storage-intellicache/

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2.06 Maintain vDisks Understand the difference between a dynamicand a static vDisk.Understand how a vDisk is merged.Understand how storage is made available for amulti-server PVS environment.

http://docs.citrix.com/en-us/provisioning/7-6/pvs-ad-wrapper/pvs-ad-domain-enable.html

http://docs.citrix.com/en-us/provisioning/7-6/pvs-vdisks-lifecycle-wrapper/pvs-vdisks-load-balancing.html

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Section 3: Monitoring a Citrix XenDesktop 7.6 Solution

3.01 Use Citrix Director to monitor theenvironment

Understand how the dashboard is used to identify issues.Understand how slow login types are identified.Understand how user session processes areidentified.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-monitor-article.html

http://support.citrix.com/article/CTX127388?_ga=1.224602650.1223444232.1436373038

3.02 Monitor machine processes and failures Understand how virtual machine issues areidentified.Understand where machine registration errorsare viewed.Understand how the personal vDisk status isdisplayed.

http://blogs.citrix.com/2014/03/25/director-dashboard-explained/

3.03 Monitor hosted server workload Understand how a server's heavy load isidentified.Understand how the number of users on a server is identified.Understand how unresponsive applications areidentified.

http://support.citrix.com/article/CTX122752

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3.04 Monitor system performance usingXenCenter

Understand how alerts are added to the XenServer.Understand how additional graphs are viewed.Understand how storage performance is monitored.

http://docs.citrix.com/en-us/xencenter/6-1/xs-xc-performance/xs-xc-performance-about.html

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3.05 Provisioning Services monitoring Understand how streaming services are monitored.Understand how the path to the vDisk stores aremonitored.Understand how vDisk replication is monitored.

https://www.citrix.com/blogs/2010/06/25/using-microsofts-dfs-replication-with-provisioning-services-ha/

3.06 Monitoring NetScaler Understand how authentication issues are identified on the NetScaler.Understand how problems with the communication between NetScaler and Storefront are identified.Understand how NetScaler licensing problems are identified.

http://docs.citrix.com/en-us/netscaler-gateway/10-5/ng-maintain-appliance-wrapper-con/ns-maintain-auditing-configure-overview-con.html

3.07 Monitoring Delivery Controller Understand what is important to monitor usingDelivery Controller.Understand how database connectivity/status ismonitored using Delivery Controller.Understand how the license server connectivityand usage is monitored using Delivery Controller.

http://docs.citrix.com/en-us/netscaler/11/traffic-management/load-balancing/load-balancing-builtin-monitors/monitor-xd-delivery-controller-services.html

3.08 Monitor configuration logging Understand the positive/negative impacts of enabling configuration logging.Understand how the logs from configuration logging are exported.Understand what type of logs can be exported from configuration logging.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-monitor-article/xad-config-logging-about.html

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Section 4: Troubleshooting a Citrix XenDesktop 7.6 Solution

4.01 Troubleshoot Delivery Controller Understand how communication issues between the Delivery Controller and the database are resolved.Understand how communication issues between the Delivery Controller and the VDA are resolved.Understand how communication issues between the Delivery Controller and the license server are resolved.

http://support.citrix.com/article/CTX126992

http://support.citrix.com/article/CTX124581

4.02 Troubleshoot Virtual Delivery Agent Understand what tools can be used to troubleshoot VDA issues.Understand what service needs to be running on the virtual machine for the VDA to be active.Understand what event log needs to be reviewed to resolve VDA issues.

http://support.citrix.com/article/CTX126992

http://support.citrix.com/article/CTX117452

http://support.citrix.com/article/CTX136668

4.03 Troubleshoot licensing issues Understand where license errors can be viewed.Understand how expired license issues are resolved.Understand how the licensing administrator account is reset.

http://support.citrix.com/article/CTX135841

4.04 Troubleshoot common printing issues Understand how client printer mapping issues are resolved.Understand how printer driver issues are resolved.Understand how printer queue issues are resolved.

http://support.citrix.com/article/CTX138855

4.05 Troubleshoot user connectivity issuesrelated to Application and Desktop Launch

Understand how session sharing issues are resolved.Understand how slow app starts are resolved.Understand how NetScaler certificate issues are resolved.

http://support.citrix.com/article/CTX126673

http://support.citrix.com/article/CTX109260

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4.06 Troubleshoot Citrix policies Understand how policy conflicts are resolved.Understand how Citrix Policy Reporter is used to resolve issues.Understand how policy filtering issues are resolved.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-policies-article/xad-policies-prioritize-model.html

4.07 Troubleshoot issues with applicationperformance

Understand how application performance issues are resolved.Understand what tools can be used to identify slow performance issues.Understand what components in an infrastructure can affect application performance.

http://support.citrix.com/article/CTX101705

http://support.citrix.com/article/CTX133925

4.08 Troubleshoot XenServer issues Understand how shared storage issues are resolved.Understand how pool master failures are resolved.Understand how an unresponsive virtual machine is forcefully shut down.

http://support.citrix.com/article/CTX132387

4.09 Troubleshoot Provisioning Services related issues

Understand how debug logging is enabled in PVS.Understand how crashed services are resolved for PVS.Understand how issues related to target device not being added are resolved.

http://support.citrix.com/article/CTX128285

http://support.citrix.com/article/CTX137309

http://support.citrix.com/article/CTX132480

4.10 Troubleshoot personal vDisk failures Understand how logging is enabled for personal vDisks.Understand how personal vDisk update issues are resolved.Understand how disk space issues related to applications/user profiles for personal vDisks are resolved.

http://support.citrix.com/article/CTX131432

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4.11 Troubleshoot Machine Creation Services Understand how Active Directory identity serviceissues are resolved.Understand how update process issues areresolved.Understand how issues with the delta disk growth are resolved.

https://www.citrix.com/blogs/2011/06/28/machine-creation-services-primer-part-1/

https://www.citrix.com/blogs/2011/08/05/machine-creation-services-primer-%E2%80%93-part-2/

4.12 Troubleshoot StoreFront issues Understand how user's inability to accessdesktops and/or apps through StoreFront areresolved.Understand how domain pass-throughauthentication issues are resolved.Understand how propagation synchronizationissues are resolved.

http://support.citrix.com/article/CTX138215

http://support.citrix.com/article/CTX140153

4.13 Troubleshoot Receiver issues Understand how authentication issues areresolved.Understand how Citrix Receiver configurationissues are resolved.Understand how USB device redirection issues are resolved.

http://support.citrix.com/article/CTX132716

http://support.citrix.com/article/CTX134101

4.14 Troubleshoot user profile issues Understand how slow logon issues are resolved.Understand how corrupt profile data issues areresolved.Understand how user personalization issues areresolved.

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-user-profiles.html

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4.15 Troubleshoot issues related to NetScaler Gateway

Understand how binding issues with StoreFrontare resolved.Understand how STA problems are resolved.Understand how firewall issues with the NetScaler connection to VDAs are resolved.

http://support.citrix.com/article/CTX140153

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Exam Structure

Introduction

This exam is separated into two parts. Part One contains simulation items. Part Two contains multiple choice items.

Part One of the Exam

In Part One of the exam test takers will be presented with 6 simulation items. During Part One of the exam, test-takers will be allowed to navigate back and forth through the simulation questions as well as mark questions for review. Once the test-taker reaches the end of Part One, there will be an opportunity to review all marked questions, as well as any incomplete questions shown in the review screen.

Once the test-taker has reviewed and answered all questions in Part One, he or she will need to end that part of the exam in order to move to Part Two. Once in Part Two, test-takers will NOT be allowed to navigate back into Part One.

Part Two of the Exam

In Part Two of the exam test takers will be presented with 78 traditional items. During Part Two of the exam, test-takers will be allowed to navigate back and forth through the questions as well as mark questions for review. Once the test-taker reaches the end of Part Two, there will be an opportunity to review all marked questions, as well as any incomplete questions shown in the review screen.

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Simulation Item Types

Introduction

This exam includes 6 simulation items. The purpose of this section is to describe the look and feel and functionality of simulation items. This section of the preparation guide provides a tutorial on the user interface, scoring and answering rules, and timing matters for this unique item type.

The 300 exam consists of some unique features that candidates need to know before attempting the exam. The user interface for this exam has been customized to meet the needs of the unique items. However, this exam also contains some standard exam components.

All of the simulation items in the 300 exam open in the main window.

The main window in the exam may contain item scenarios, requirements or multiple-choice items, as well as the helms. The navigation helm, which is found at the lower portion of the screen, consists of the ‘Previous’ and ‘Next’ buttons. These buttons can be used to navigate forward and backward in this exam.

Helms in the Exam

In the right margin of the screen is the counter helm. This helm contains a counter, which displays the number of the item being tested. In the top margin is the title helm. The title helm of the exam includes a ‘Select for Review’ checkbox and the time remaining for the exam. The select for review and time remaining options in this exam function the same way they do in traditional multiple choice exams. See Figure 1 for an example. 22

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Figure 1: Main window for a simulation item

Simulation Items Explained

Simulation items are used to test candidates’ abilities to complete specific configuration tasks. When this type of item is delivered, candidates are expected to read and synthesize information included in the scenario and then complete the listed tasks in accordance with best practices.

The main window is the first window presented for this type of item. In addition to the buttons on the helm, the main window contains a ‘Simulation’ button. Clicking this button opens the simulated environment.

Figure 1 is an example of the main window for a simulation item in the Pearson VUE environment.

Once the ‘Simulation’ button is clicked and the simulated environment is launched, candidates are presented with a console. A floating window with all the relevant information from the main window is also presented. This floating window has an additional marking functionality. It is resizable and movable; it can be closed or reopened by simply clicking the ‘X’ button in the upper right corner.

Figure 2 shows an example of the simulated environment with a floating window.

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Figure 2: Simulated environment with a floating window

Simulation Items Explained Cont.

The simulated environment looks identical to the real user interface of the product with which candidates are familiar. Consoles can be minimized or closed; consoles can be reopened using the icon on the desktop or the task bar.

Citrix Education worked closely with Subject Matter Experts (SMEs) to ensure that the most relevant features and settings available in the real products are also available within the simulated environments. However, features such as Help menu items and other settings deemed irrelevant to the task(s) candidates are being asked to address or settings otherwise outside the typical path taken were not included in the simulated environments.

By default, the floating window resides in the upper-right corner of the simulated environment. Candidates can move the floating window as needed and can resize the height of the window, but not the width. When candidates complete the required tasks or want to return to the main window, they should click the ‘Done’ button in the floating window. Clicking the ‘Done’ button saves the final configurations made and closes the simulation window. Whether or not candidates configure any settings or complete the required configurations, they still have to click the ‘Done’ button to exit the simulated environment. Candidates can go back into the simulated environment after clicking the ‘Done’ button as many times as they wish and make changes as desired. Whenever they click the ‘Done’ button, whatever new configurations they make will be saved. If they did not configure anything, their original configuration will remain as-is.

Note: Whenever candidates try to visit the simulated environment for a simulation item that has been visited on a previous occasion, the following warning message appears:

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Figure 3: Standard Warning Message

Simulation Items Explained Cont.

Clicking the ‘Done’ button prompts the simulated environment to save its state for scoring and results retention. Depending on the number of configuration steps or the system resources on the test center’s computer, candidates may experience a slight delay after clicking the ‘Done’ button. While such delays are rare, if they occur, Citrix recommends that candidates refrain from using the mouse or keyboard while the simulation saves its state, as these actions may prolong the delay. Delays of this type are rare and usually last no longer than 20 seconds.

If candidates choose to mark an item incomplete before exiting the simulated environment, they can do so by checking the ‘Incomplete’ checkbox at the bottom of the floating window. At the end of the exam, candidates may review the items they marked as incomplete.

Candidates can also reset the simulated environment by clicking the ‘Reset’ button. Clicking the ‘Reset’ button clears any configurations made within a particular simulated environment. This restores the simulated environment to a clean state; the state it was in when it was first visited. Candidates should only use the ‘Reset’ button if they want to reconfigure the simulated environment from its original state. Otherwise, they can delete or undo unwanted configurations and they will still get the appropriate score. After clicking Yes to reset the simulation, there will be a slight delay as the item reloads. A ‘Help’ button is also provided in the floating window. This button provides basic help text to guide candidates on how to use simulations. This help text is not customized to the specific items and will not guide candidates on how to make specific configurations for an item.

Figure 4 is an example of the floating window.

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Figure 4: Floating window

Scoring and Answering Process

Scoring

In order to receive points on a simulation item, candidates must complete all the tasks in accordance with the requirements in a manner that is deemed acceptable. For this exam, SMEs defined “acceptable” as actions that meet the requirements without rendering harm to the environment. In those items in which a best practice is identified, candidates are expected to adhere to the best practice.

Based on the nature of what is being tested, candidates may receive partial credit for completing some of the required tasks. The exam was designed to allow for partial scoring. Candidates can earn points for items in which all critical tasks are correctly configured rather than only gaining credit when all tasks, critical and non-critical, are configured correctly.

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Answering Process

SMEs identified the most common paths candidates may take to perform the tasks included in a simulation item. As such, candidates will find that most actions that could be taken to configure a real implementation to meet the requirements are also available in the simulations. Examples of possible ways to answer items include using various menu options, mouse clicks, keyboard inputs and multiple consoles as needed. While the Exam Development team endeavored to ensure that the most common ways to complete a task were available in the simulation items, some actions may be excluded or otherwise unavailable within the simulation. In those limited cases in which an action is not allowed in a simulation, candidates will need to use an alternative, correct action to complete the required configurations.

Candidates are required to create and/or configure specific settings and/or policies within the simulated environments. Some of the simulation items contain specific instructions that specify how candidates should name these settings and policies. However, if not specified, candidates are not penalized for misspelling the names of these settings and/or policies. For some of the simulation items, Citrix did not specify how the settings and/or policies should be named. In such cases, candidates can name the settings and/or policies whatever they choose.

Time Matters for this Exam

System Clock versus Actual Time

The time remaining is displayed in the top right corner of the main window for all the item types; however, it is not visible from within the simulation items once the simulated environment is launched. The time displayed on the task bar of the simulated environment desktop is part of the simulation. It is the time of the simulated server and, therefore, may not be accurate.

Candidates configuring a simulation item can use the Alt + Tab combination keys to toggle between the simulated environment and the main window in order to view the time remaining.

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FAQs

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Question Answer

How is the exam graded? When a candidate selects an option as the correct response to an item or configures a setting or set of settings, those settings are saved in the exam when the candidate clicks the ‘Next’ or ‘Done’ button. At the end of the exam, when candidates click the ‘End Exam’ or ‘Exit Exam’ button, the final responses to the items on the exam are graded using scripts and scoring logics.

How are my grades calculated? A complex but thorough grading algorithm is used to calculate your final score. Your grades are calculated using the scores you receive for each item.

Note: Calculating your final score using the averages for the sections on the exam will, in most cases, vary from the final score indicated on your score report. Please see the Section Titles and Weights section for more details.

What happens when I configure a setting in the simulated environment and click the ‘Done’ button?

When you configure a setting in the simulated environment and click the ‘Done’ button, the setting you configured is saved and you are returned to the main window of that item.

What happens when I configure a setting in the simulated environment, check the ‘Incomplete’ check box, and click the ‘Done’ button? Will the item be scored?

Yes, the configured setting will be saved, but the item will be flagged as ‘incomplete’ so that you may revisit it at the end of the exam. Since you have already configured the environment, you do not have to remove the incomplete check mark in order to get credit. You will be graded according to your response, regardless of whether the item is marked as ‘Incomplete’ or not.

What happens when I configure the simulated environment, but then make a change to a particular setting in the environment and click the ‘Done’ button?

The particular setting you change will be updated, but all the other settings will remain the same.

FAQs

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Question Answer

What happens when I configure a setting in the simulated environment, click the ‘Done’ button, go back into the simulated environment and configure new settings?

The old setting and the new settings are saved and graded at the end of the exam.

What is the function of the ‘Reset’ button? The ‘Reset’ button clears the simulated environment and returns the item to the state it was originally in when the candidate first launched it.

Note: After clicking ‘Yes’ to reset the simulation item there is a slight delay while the simulation item reloads.

What is the function of the ‘Done’ Button? The ‘Done’ button saves whatever configurations or changes you make within the simulated environment and returns the item to the main window.

What is the function of the ‘Incomplete’ checkbox? The ‘Incomplete’ checkbox marks or flags an item as incomplete so that you may edit that item at the end of the exam. You may click the ‘Review Incomplete’ button on the review screen at the end of the exam to review all the items marked ‘Incomplete’ in a sequential order, or you may double-click a single item marked ‘Incomplete’ to review that item from the review screen at the end of the exam.

What happens if I launch a simulated environment, do not perform any configurations, click the ‘Done’ button, and move to another item? Is it marked incomplete?

No, the item is saved, and it does not appear as an incomplete item unless you mark it as incomplete using the ‘Incomplete’ checkbox in the floating window.

FAQs

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Question Answer

How can I speed up the loading of items during the exam? There is no way to speed up the loading of items. The simulation items are large and require a short but noticeable period to load. When you notice that an item is loading, please do not interact with the item until it is fully loaded. If you continuously click the ‘Done,’ ‘Next’ or any other buttons while an item is loading or while the state of an item is being saved, this could delay the processing time, which will, in turn, cause a longer waiting time for you. If you click a button continuously for a very long period, you may cause your exam to crash. Citrix suggests that candidates refrain from clicking buttons when the exam is loading items or saving configurations.

What should I do when the exam screen looks blank? When the exam screen goes blank, do not touch the mouse or keyboard for a few seconds, and the exam will load/reload. The exam screen may go blank for a few milliseconds when navigating from one item to another because the exam is trying to load the new or next item. The exam screen may also go blank when it is saving certain configurations. However, if the exam screen goes blank for more than 20 seconds on any given instance, please contact the test center administrator.

How do I know how much time I have remaining to complete the exam? In the exam, there is a ‘Time Remaining’ clock. However, the clock is only available from the main window. You can use the Alt + Tab keys to toggle between the simulated environment and the main window in order to view the ‘Time Remaining’ clock.

What happens if I miss only one configuration step? Citrix worked with Subject Matter Experts (SMEs) to identify critical configuration steps for each of the simulation items on the exam. Critical configuration steps are those steps that, if not configured properly, would result in the task required not being completed at all, not even partially. If you miss one of those critical steps, you could lose all the points for that item. However, if you miss some of the non-critical steps, you may still get some points for the other steps you configured or answered correctly.

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Question Answer

How many steps can I miss before failing an item? You could fail an item by missing one or several steps depending on the nature of the step or steps you miss. Some steps are considered critical, and as such, missing a critical step could result in partial credit or no credit at all. However, candidates could miss one or several non-critical steps and still receive partial credit depending on the item.

How do I know if the simulation is functioning correctly? If the navigational buttons are responding correctly, the simulated environment is launching correctly and all the icons in the wizard or console are displaying correctly as well, then the simulation is working.

Note: If you are trying to configure something and you notice that the simulation is not allowing you to configure as you would like, STOP, re-read the scenario and tasks and try to configure the item again.

What should I do if I cannot find what I am looking for within the simulated environment?

Everything you need to address the full-screen items on the exam are provided in the scenarios and in the simulated environments of those items. If you cannot find what you are looking for, please go back and re-read the scenario. If you are convinced that there is a problem, please use the ‘Comment’ button and comment on the problem.

Can I explore in the simulated environment, and will I be penalized for doing so?

Yes, you can explore the simulated environment. And no, you will not be penalized by any means for exploring the environment.

Will I be penalized for doing more than is requested to answer a particular item?

No, you will not be penalized for doing more than is required; however, Citrix advises that you do not “over configure” any settings, as this will not give you extra credit and could result in errors, which could decrease your score.

Are the items on the 1Y0-201 exam conditional? No, the 1Y0-201 exam items are not conditional. Your response to each item is treated independently and will not affect your response to the next item.

Appendix: Practice

Introduction

Exam-takers should refer to the objectives listed in the “Sections, Objectives, Examples and References” section of this guide in order to determine which topics will be on the exam and examples of topics for each objective.

For example, if the objective reads, "Identify the appropriate plug-in to use," exam-takers should expect to see:• A "scenario describing the need to install a specific XenApp Plug-in"

Scenario: XenDesktop was recently implemented in an environment. A Citrix Administrator in the environment needs to tell the end users which Citrix Receiver type to install in order to access their XenDesktop resources. The end users in the environment will need to access hosted applications through Receiver for Web.

• A question that requires you to "determine which Citrix Receiver type to install" based on the scenario

Which Citrix Receiver type should the administrator instruct the end users to install?

The objectives for this exam were developed by Exam Project Managers and subject matter experts based on identified tasks that relate to managing,maintaining, monitoring and troubleshooting a Citrix XenDesktop 7.6 solution. The number of questions written for each objective relates directly to the importance of that objective as it relates to managing, maintaining, monitoring and troubleshooting, and is proportional to how frequently that task is performed.

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Sample Question 1

Scenario: A Citrix Administrator manages a centralized XenDesktop 7.6environment that has seven geographically dispersed branch offices. Users atthe branch furthest from the main office are complaining about poor systemperformance. Monitoring indicates high latency as a possible reason.

How can the administrator attempt to remedy performance issues at the furthestbranch in the fewest steps?

A. Install Cloud Bridge and then install the Cloud Bridge Plug-in on the endpoint of each complaining user.

B. Create a new policy from the ‘Optimized for WAN’ template and assign the policy to the IP range of each branch office.

C. Create a new policy to limit the bandwidth usage of all redirection settings and assign the policy to the IP range of each branch office.

D. Download the ‘Optimized for WAN’ template from the Citrix website, import the policy in Citrix Studio and assign the policy to the IP range of each branch office.

Answer: B

Objective: Create Citrix policies

Source: Citrix Discussionshttp://discussions.citrix.com/topic/346030-xd-71-director/

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Appendix: Practice

Sample Question 2

Scenario: A Citrix Administrator creates additional Desktop OS machines for theAccounting user group. After creating the Desktop OS machines, users in thegroup receive the following error when they try to log in:‘No desktops currently available.’

Which action should the administrator take to resolve this issue?

A. Take the Delivery Group out of maintenance mode.B. Adjust the Weekday Peak Power Management options.C. Add the new Desktop OS machines to the Accounting Delivery Group.D. Provision the new Desktop OS machines using the XenDesktop SetupE. Wizard.

Answer: C

Objective: Maintain Delivery Groups

Source: Citrix Support

http://support.citrix.com/article/CTX126991

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Sample Question 3

Scenario: A XenServer resource pool is used as the hosting infrastructure for aXenDesktop deployment. Delivery Controllers in the environment are unable tosend power on commands to Server and Desktop OS machines.

What is a possible cause of this error?

A. The Citrix License Server is unreachable.B. The Configuration Logging service is NOT running.C. The high availability for XenServer has NOT been enabled.D. The pool master for the XenServer resource pool is unreachable.

Answer: D

Objective: Troubleshoot Delivery Controller

Source: Citrix White Papers

http://support.citrix.com/servlet/KbServlet/download/2389-102-704421/CTX101810_28th_June_2013.pdf

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Appendix: Practice

Sample Question 4

Scenario: XenApp 6.5 is deployed in an environment. XenDesktop 7.6 wasrecently deployed in the same environment. A Citrix Administrator needsto update the License Server configuration settings for the XenDesktop 7.6deployment. The administrator attempts to point the XenDesktop site to theLicense Server that currently hosts licenses for the XenApp 6.5 deployment butencounters an error.

What should the administrator do to resolve this issue?

A. Restart the License Server.B. Confirm that port 27000 is NOT blocked by a firewall.C. Upgrade the License Server to the supported version.D. Change the license edition within Citrix Studio to the correct edition.

Answer: C

Objective: Troubleshoot licensing issues

Source: Citrix Docs

http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-upgrade-existing-environment/xad-upgrade.html

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Contributors & Marks

AuthorTawnisha Reynolds

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Subject Matter Experts

Arnd Kagelmacher

Bader El Khalfi

Bart Groot Zevert

Bart Van Vugt

Carl Behrent

Danny van Dam

Denis Gundarev

Florian Zoller

Gerjon Kunst

Hamdi Mehdi

AIME IRIGO ZACLO

James Hadden

Juan Pablo Otalvaro

Julien Sybille

Mark Maxfield

Marc van der Veer

Mathias Irmer

Max Oehmicke

Ramandeep Singh

Raymond Kain

Roy Textor

Ryan Mahon

Ryan Revord

Sean Dodson

Sergio García Muñoz

Sharin Yeoh

Sylvester Pillay

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Notice

Citrix® Systems, Inc. (Citrix) makes no representations or warranties with respect to the content or use of this publication. Citrix specifically disclaims any expressed or implied warranties, merchantability, or fitness for any particular purpose. Citrix reserves the right to make any changes in specifications and other information contained in this publication without prior notice and without obligation to notify any person or entity of such revisions or changes.

© Copyright 2015 Citrix Systems, Inc.

All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser’s personal use, without express written permission of:

Citrix Systems, Inc. 851 W. Cypress Creek Road Ft. Lauderdale, FL 33309 http://www.citrix.com

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Marks

The following marks are service marks, trademarks, or registered trademarks of their respective owners in the United States or other countries:

Mark Owner

Adobe®, Reader®, Acrobat®, Flash®, Macromedia® Adobe Systems, Inc.

iPhone™, iPad™, Mac®, OS X® Apple, Inc.

Citrix®, Citrix XenApp™, Citrix Access Gateway™, CitrixOnline Plug-in™, Citrix Offline Plug-in™, Client for Java, CitrixOffline Plug-in™, Citrix Receiver™, HDX™, ICA®, MyCitrix™,Citrix Provisioning Services™, XenDesktop®, XenServer®,Citrix Desktop Receiver™, Citrix Receiver™, Citrix Go To™,GoToAssist®, NetScaler Gateway™, ShareFile®, Worx Home™,WorxEnroll™, WorxMail™, WorxWeb™, XenMobile

Citrix Systems, Inc.

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