Embed Size (px)
DESCRIPTION
People in a queue waiting...
Citation preview
TOWARDS USER- CENTRIC SERVICES JUNE 2011
1st Digital Agenda Assembly
WE ARE IN AN E-WORLD
MORE AND MORE PEOPLE ON-LINE
SERVICE DEMAND INCREASING
SERVICES ARE THE DRIVING FORCE FOR BUSINESS GROWTH, BUT ARE ARE WE PREPARED?
People in a queue waiting ...
SERVICES ARE THE DRIVING FORCE FOR BUSINESS GROWTH, BUT ARE THEY FOR ALL ?
“The benefits of the digital society should be available to all” Digital Agenda
"The power of the Web is its universality. [...] Access for all, regardless of disability is essential“Tim Berners-Lee
“Development of inclusive services that will help to bring down barriers experienced by digitally or socially excluded groups”Ministerial Declaration on eGovernment, Malmö, Sweden.
“Services must be accessible to all members of the intended target groups”European Interoperability Framework for Pan-European eGovernment Services
Put users in the centre : a reference architecture
User centrici
ty
Rosetta Net
approach
EU is aware that if we want to fully exploit the potential benefits of digital economy it is necessary to provide new generation of web applications and services
New architectures by new concepts: user-centricity
User centricity
- The user at the center of
the service
- Service provision must be
based in the user.
- Users expect a life event
approach for design
goverment services
YES:: The user at the center of the process . 'Nothing about disabled people without disabled people'.
Accessible user experienceFor whom is the service?What the user expects from the service?
New architectures by new concepts: user-centricity
NO:: First do the sitethen make it accessible
User centricity
Universal Access= Accessibility
New architectures can follow preceding success cases: Rosetta Net
Rosetta NET
1. Rosetta Net created a conceptual model composed by building blocks
2. The Process was to review high level business processes
3. Each process had a number of sub segments
4. In the segments was possible to identify common and modular and combinable pieces
Rosetta Net AproachMeta Proceses - Vital events
Proceses –User proceses
Segments Services
PIP- Service Components
Rosetta Net AproachMeta Proceses - Vital events
Proceses –User proceses
Segments Services
PIP- Service Components
Having a baby
Rosetta Net AproachMeta Proceses - Vital events
Proceses –User proceses
Segments Services
PIP- Service Componente
Having a baby
ConclusionsModular, reusable, common elements
Providing users with these building blocks to combine them and create applications that suit their needs
Implementing these building blocks will be the next step
THANK YOU ! QUESTIONS?
