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HASHOO GROUPT h e H a s h o o G r o u p , w a s e s t ab l i sh e d i n 1 9 60 b y M r. S a d r u d d i n

H a s h w a n i . T h i s g r o u p i s o n e o f t h e l e a d i n g g r o u p s i n Pak i s t an .

Through i t s founder ’s v i s ion , s t r a t eg ic d i r ec t ion and unwaver ing

c o mm i tm en t , t he H as h oo G ro up h as e m er ge d a s P ak i st a n’s

p r e m i u m c o n g l o m e ra t e w i t h a d i v e r s i f i ed i n t e r n a t i on a l b u s i n e s s

p o r t f o l i o .

F r o m i t s h u m b l e o r i g i n s i n c o t t o n t r a d i n g , t h e H a s h o o G r o u p

b us in es s i nt er es ts t od ay sp an t he g lob e an d en co mp as s

h o s p i t a l i t y, o i l a n d g a s e x p l o r a t i o n a n d p r o d u c t i o n , i n f o r m a t i o nt e c h n o l o g y, i n v e s t m e n t s , m i n e r a l s , c e r a m i c s , p h a r m a c e u t i c a l s ,

t ra ve l and to ur i sm, r e al e s t at e and commod ity t r ad ing

bus inesses .

T h e H a s h o o G r o u p o f C o m p a n i e s h a s i n i t s f o l d , a s o w n e r s a n d

o p er at o rs , t he P e ar l C on ti n en t al H o te l s a nd M a rr io t t H ot e ls

b r a n d s w i t h p r e s e n c e i n a l l m a j o r c i t i e s o f P a k i s t a n a n d O r i e n t

P et ro le um I nt er na ti on al I nc ., a pr es ti gi ou s O il a nd G as

exp lo ra t ion and p roduc t ion company.

Wi th f o cu s o n s pe c if i c s ec t or s , e a ch c o mp an y o f t h e G ro u p

s ha re s a c om mo n p ol ic y t o e xp lo re e me rg in g m ar ke ts a nd

o p po r tu n it i es t o s ta y a he ad o f i t s c om pe t it o rs a nd s us t ai n a

l e a di n g p o s i t i on . T h e s u c c e ss c a n b e a t t ri b u te d t o a b u s in e s s

a pp ro ac h w hi ch b le nd s t og et he r i nn ov at io n, e xc el le nc e,

i n te g ri t y, s er v ic e a nd s oc i al r e sp on s ib il i ty t h at d e fi n es t h e

Hashoo Group’s co re bus iness ph i losophy.As a r e spons ib le co rpora te c i t i zen , t he Hashoo Group ma in ta ins

h i gh es t l e ve l o f g ov e rn an c e, q ua l it y s ta nd a rd s a nd e t hi c al

v a l u e s c o n t r i b u t i n g e f f e c t i v e l y t o w a r d s c o m m u n i t y w e l f a r e a n d

na t iona l deve lopment .

http://en.wikipedia.org/wiki/Pakistan

http://en.wikipedia.org/wiki/Pakistan

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Portfol io of Hashoo Group

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Subsidiar ies of Hashoo Group

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Pak i s t an Se rv ices L imi ted

Hashwan i Ho te l L imi ted

Pea r l Tours & Trave l s (Pv t ) L imi ted

Trans Ai r Trave l s (Pv t ) L imi ted

Hashoo Hold ing (Pv t ) L imi ted

Hashwan i Sa le s & and Se rv ices (Pv t ) L imi ted

Cera -e -Noor

Or ien t Pe t ro l ium In te rna t iona l Inc .

Zaver Pe t ro l ium Corpora t ion

Hotels & Resorts

Tours & Travels

Investments

Ceramics

Oil & Gas

Minerals

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Zaver Chemica l s (Pv t ) L imi ted

Zaver Oi l L imi ted

Zaver Min ing Company L imi ted

Hashoo (P r iva te ) L imi ted

Assoc ia t e Bu i lde r s (Pv t ) L imi ted

Mur taza Cons t ruc t ion Company (Pv t ) L imi ted

Ge lcaps /* - (Pak i s t an ) L td .

Hashoo Founda t ionHOAP In te rna t iona l

HOAP Founda t ion

Umeed-e -Noor

Genes i s Trad ing (Pv t ) L imi ted

Hasan Al i & Company (Pv t ) L imi ted

Hashoo in t e rna t iona l (Pv t ) L imi ted

Real Estate & Developers

Pharmaceuticals

Welfare

Trading Companies

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We a r e c o m m i t t e d t o d y n a m i c g r o w t h a n d s e r v i c e e x c e l l e n c e

b u i l t u p o n o u r h e r i t a g e o f t r a d i t i o n a l h o s p i t a l i t y. We s t r i v e t o

c o n s i s t e n t l y m e e t a n d s u r p a s s g u e s t s ’ , e m p l o y e e s ’ , a n d o t h e r

s t a ke h ol d e r s’ e x pe c t at i o n s. We f e e l p r i d e i n m a ki n g e f f or t s t o

pos i t ion Pak i s t an in the fo re f ron t o f the in t e rna t iona l a rena .

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• O u r m i s s i o n i s t o b e t h e H o t e l r e c o g n i ze d a s t h e l e a d e r i n

the indus t ry in any a spec t .

• We a re c omm it te d t o t ra in a nd d ev el op a ll o ur s ta ff

me mb er s a ll ow in g t he m t o g ro w i n t he i r ca rr ie r a nd

p ro vi de s er vi ce s a nd s ta nd ar ds wh ic h e xc ee d g ue st

expec ta t ions .

• T h e h o t e l i s t r y i n g t o a c h i e v e t h e i r b e s t t o a t t r a c t n e w

c u s t o m e r s a s w e l l a s m a i n t a i n t h e o l d o n e s . T h e y b e l i e v e

t ha t c us to me r sa ti sf ac ti on p la ys a ma jo r r ol e i n t he

s u c c e s s o f t h e h o t e l s . T h i s m i s s i o n s t a t e m e n t d e s c r i b e s

t ha t t he y w an t t o c at ch m ax im um b us in es s o ut o f t he

e xi st in g ma rk et o f h ot el s. T he y s hou ld t ry t o h av e a

p o s i t i o n a t t h e t o p l e v e l i n t h e m a r k e t a n d m a k e c e r t a i n

a t t e m p t s t o m a i n t a i n t h a t p o s t . A t P e a r l C o n t i n e n t a l e v e r y

d e p a r t m e n t h a s d e f i n e d i t s m i s s i o n s t a t e m e n t s e p a r a t e l y.E a ch d i v is i o n o f t h e h o t e l l i k e s a l es & M a r ke t i ng , H u ma n

R e s o u r ce D e v e l o p me n t , R e s e a r c h & D e v e l o p me n t . F o o d &

B e ve r a ge , F r o nt o f f ic e , G u st R e l at i o ns D e pa r t me n t e t c ,

has i t s own miss ion s t a t emen t .

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The mot to o f mis s ion s t a t emen t o f each Depar tmen t i s

• Cus tomer Sa t i s f ac t ion

• To Ach ieve Maximum Bus iness ou t o f t he Ex i s t ing Marke t

The ho te l i s runn ing wi th the he lp o f the mis s ion s t a t emen t . The

management a l so dec ided tha t t he s t a t emen t shou ld be spec i f i c

a nd

a t t a i n a b l e . I t s h o u l d s e t o u t w h e r e , h o w a n d i n w h a t m a r k e t s

t h e h o t e l w i l l a c t , a n d i t s h o u l d d e s c r i b e a c h i e v e m e n ts t h a t a r e

f e a s i b l e . T h e m i s s i o n o f t h e h o t e l i s t o p r o v i d e e x p e r t i s e a n d

s e r v i c e s t o c o n s u m e r s a n d c o r p o r a t e c u s t o m e r s t h r o u g h o u t t h e

grea te r a rea .

Se t t ing Organ iza t ion Objec t ives & Goa l s

E v e r y o rg a n i z a t i o n h a s s o m e d e f i n e d o b j e c t i v e s a n d g o a l s i n

v i s io n b e ca u s e a n o rg an i z at i o n c a n n o t m e e t a t t h e c u s to m e r

needs so marke t ing goa l s mus t be e l ec t ive .M a r ke t i ng g o al s m u st a l s o b e o p e ra t i on a l a n d s p e ci f i c, t h a t i s

u s e f u l f o r d e v e l o p i n g s p e c i f i c p l a n s , a n d b e c a u s e g o a l s i n f a c t

c o m mu n i ca t e t o e m pl o y ee s w h at t h e re t a s k a n d r o l es s h ou l d

b e . Beca use o f th e r o l e go a l s p l ay in c hoo si n g a nd

i m p le m en t i ng s t r at e g ie s , t h e y m u st b e c o n si s t en t w i t h r e al i t y

a n d w i th e ac h o th e r. S e tt i ng u na t ta i na bl e g oa l s c an c au se

f r u s t r a t i o n a n d t h e m i s a l l o c a t i o n o f c o m p a n y r e s o u r c e s . G o a l s

o f the ho te l may a l so d i ff e r a t t he same l eve l o f t he h i e ra rchy.

Bas ic Goa l s And Objec t ives Of Pea r l Con t inen ta l

• To a t t a in max imum bus iness ou t o f t he ho te l i ndus t ry

• To main ta in and add to i t s i den t i ty

• To c rea te va r i a t ion in se rv ices

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• T h e q u a l i ty o f t h e s e r v i ce s m u st m e e t t h e e x pe c t at i o n o f

the consumers

• T h e s t a n d a r d o f s e r v i c e s m e e t s t h e e x p e c t a t i o n s a t t h e

in te rna t iona l l eve l s

• To l aunch a new se rv ice wh i l e ho ld ing cos t s to a min imum

• To c rea te awareness abou t a l l s e rv ices among consumers

• Meet ing a l l t he needs o f the consumers

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“History of "Pearl Continental”A s E v e r y b o d y i s f a m i l i a r w i t h t h e n a m e o f P e a r l C o n t i n e n t a l

H o t e l . I t h a s a w e l l - k n ow n a n d e s t a b l i s h e d p o s i t i o n i n t h e h o t e l

indus t ry.

P r e s e n t l y, H a s h w a n i o r H a s h o o G r o u p o w n s i t . T h i s g r o u p h a s

m a in t ai n ed a n d i m pr o ve d t h e p os i ti on o f P ea r l C o nt i ne n ta l .

I ni t i al ly , P ea rl C on ti ne nt al w as s ta rt ed w it h a t it le o f PSL

( Pa ki st an S er vi ce L im it ed ) . An o r gan i za t i on named as

I n t e r c o n t i n e n t a l , w h i c h w a s c o n s i s t e d o f P I A & I n t e r c o n t i n e n t a l

g ro up . A t t ha t t im e, Ha sh oo Gr ou p h ad a m aj or sh ar e i n

I n t e r n a t i o n a l G r o u p a n d s o t h e y p l a y e d a n i n f l u e n t i a l r o l e f o r

t he be t t e rmen t o f Pa k i s t an Se r v i ces Li mi ted ( PSL)

I n t e r c o n t i ne n t a l m a n a g e m e n t w a s g i v e n w i t h t h i s o p p o r t u n i t y t o

o pe ra t e th i s ho t e l ( PSL) o n c on t r ac t ba s i s . In 19 67 ,

I n t e r c o n t i n e n t a l w a s o f f e r e d w i t h t h i s c o n t r a c t t o m a n a g e t h eb u si n es s o f t hi s h ot e l. P ak i st a n S er v ic es L i mi t ed ( PS L ) h ad

s ta rt ed i ts b us in es s w it h o ne n in et y- ei gh t r oo ms , & t wo

R es ta ur an ts a t L ah or e. D ur in g t hi s p er io d, H as ho o g ro up

p er fo rm ed e ff ec ti ve j ob s f or t he d ev el op me nt o f P ak is ta n

S er vi ce s L im it ed ( PS L) . A s w e k no w, t ha t e ra o f s ix ti es t o

e i g h t i e s c o n s i d e r s b e i n g o n e r a o f d e v e l o p m e n t a n d p r o g r e s s .

I n v e s t m e n t s w e r e m a d e o n t h e s e p r o j e c t s a n d t h e c o m p e t i t i o n

a nd qu a l i t y wa s i mpr ov i ng day by day . Ha shoo g ro up

c on tr ib ut ed a l ot i n t er ms o f t im e, e xp er ie nc e a nd t he ir

p e r f o r m an c e i n o r d e r t o d e v e l o p i n t e g r i t y f o r P a k i s t a n S e r v i c es

L im it ed ( PS L) . W it h t he p as sa ge o f t im e, t he y r ai se d t he ir

s h a r e s i n t h i s h o t e l . W h e n , i n 1 9 8 5 , t h i s c o n t r a c t w a s e x p i r e d ,

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H as ho o g ro up o wn ed t hi s h ot el a nd r en ame d i t a s P ea rl

C on t in e nt al . AT t h is t i me , t h is w as e n ti r el y o wn e d b y l oc a l

g ro up s a nd no fo re i gn o rgan iz a t ion was i nv ol v ed .

R e fu r bi s hm en t w as h el d o f t he p ro p er t y a n d e f fe ct i ve s te p s

were t aken to fu r the r deve lop th i s ho te l . So , i n 1988 , the

f o u n d a t i o n s t o n e w a s b u i l d f o r t h e e x t e n s i o n o f t h e b u i l d i n g .

T hi s w as a h ug e p ro je ct a nd r eq ui re d a l ot o f s up er vi si on ,

m a na ge me n t a nd f i na n ce f o r t he c o mp le t io n o f t h is p ro j ec t.

F i n al l y, w i t h t h e h e l p o f m a na g e me n t a n d c o n st r u ct i o n t e a m ,

t h i s p r o j e c t w a s c o m p l e t e d i n F e b r u a r y 1 9 9 7 . N o w, i t h a s F i v eS ix ty O ne R oo ms w hi ch i nc lu de s D el ux e r oo ms & S ui te s.

R es ta ur an ts a re n am ed a s, M ar co p ol o C af é L at e, Tai pa n,

B u k ha r a, D u mp u k ht , T h ai , N ad i a .Te a L o un g e a n d P a vi l i o n I c e

C a f é .

The "New" Pea r l Con t inen ta l Ho te l Lahore

I f l o c a t i o n i s r e a l l y t h e k e y t o r e t a i l s u c c e s s , P e a r l C o n t i n e n t a lH o te l L ah o re o f fe rs n a ti o na l a nd i n te r na t io n al r e ta i le r s j u st

t h a t .

S h o p s a r e i n d i f f e r e n t s i z e s a n d a r e c e n t r a l l y a i r c o n d i t i o n e d

w i t h i n d i v i d u a l c o n t r o l s . D i s p l a y w i n d o w s a n d d o o r c o n s i s t s o f

m i n i m u m f o u r b e v e l e d g l a s s p a n e s w i t h t e a k w o o d m o u n t i n g .

D i s p l a y w i n d o w s h a v e u n i f o r m h a l o g e n l i g h t i n g . T h e i n s t a l l e d

g y p s u m b o a r d c e i l i n g i s p r o v i d e d w i t h e l e c t r i c a l p o w e r p o i n t s

and can be mod i f i ed accord ing to d i sp lay and decora t ive needs .

E l e c t r i c i t y i s b e i n g p r o v i d e d w i t h s e p a r a t e m e t e r. T h e H o t e l ' s

p r i m e g e n e r a t o r p l a n t p r o v i d e s 1 0 0 % b a c k u p i n c a s e o f p o w e r

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f a i lu re o r load shedd ing . P repa ra t ion fo r Te lephone connec t ions

i s p rov ided , however the l i nes a re to be ob ta ined by the t enan t .

H o t e l i s e q u i p p e d w i t h t h e l a t e s t t e c h n o l o g y i n f i r e d e t e c t i o n

and a l a rm sys t em. Spr ink le r s a re s t anda rd f ea tu res in a l l a r eas .

A n e x p e r i e n c e d a n d f u l l f l e d g e s e c u r i t y d e p a r t m e n t i s l o o k i n g

a f t e r t h e i n t e r e s t o f a l l .

H o te l o pe r at e s a s ma l l C af e o n t h e M ez za n in e l e ve l f o r t h e

c o n v e n i e nc e o f t h e r e t a i l e r s . A t e a a n d c o f f e e m a k i n g f a c i l i t y i sa t t he d is po sa l o f t he t en an ts o n t he L aw n l ev el . S ep ar at e

w a s hr o o ms f o r t h e s t a ff a r e p r o v i de d o n t h e L a w n l e v e l o f t h e

Arcade a s we l l .

A n e f f i c i e n t t e a m i s r e a d y t o p r o v i d e f u r t h e r i n f o r m a t i o n a n d t o

s ch ed ul e a p ri va te s ho wi ng . T he o ng oi ng F es ti va ls , F oo d

P r o m o t i o n s , M u s i c a l e v e n t s a n d C o n c e r t s , T h e a t e r P l a y s a n dP u pp et S ho w s, a f i ne m ix tu r e o f I n te r na t io n al a nd P a ki s ta ni

o r i g i n .

Cu l tu ra l Cen t re o f Lahore

W he th er o ne wo ul d l ik e t o s tr ol l t hr ou gh t he l us h g re en

G a r de n s a n d s i t i n t h e g e n t l e s h a d e o f t r e e s t h e r e o r h a v e i t s

i n c e n t i v e m o r n i n g w o r k o u t t h e r e w i t h c o l l e a g ue s , f r o m a l e i s u r e

w e e k e n d , a b o a r d m e t i n g , a m a j o r c o n v e n t i o n , n e v e r h a s t h e r e

b e en a m or e v er s at i le v en ue a s t h is n ew P ea r l C on t in e nt al

Hote l Lahore .

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S e v e n t y B o u t i q u e s i n t h e P a v i l i o n , T h e S h o p p i n g M a l l , c r o w n

f i n a l l y t h i s s u p e r b v e n u e a n d m a k e i t a C i t y w i t h i n a C i t y w h e r e

a l l s h o p p i n g n e e d s a r e b e i n g t a k e n c a r e o f i n t h i s s t y l i s h a n d

l a vi s h d e co ra t ed " Ci t y C en t re " . T hi s h us t le a n d b us t le h as

c re ate d a f i ne tu ne d a tmo sph ere o f s oph i st ica t ion a nd

e l e g a n c e , y e t i n f o r m a l , o n l y k n o w n i n c e n t e r s s u c h a s P a r i s ,

New York and London .

P a vi l io n , t he H o te l 's S h op pi n g M a ll , c on s is ts o f 7 0 s h op s i n

d i ff e ren t s i zes , i s l oca ted in the cen t re o f the Ho te l , ad jacen t to

t h e A t r i u m L o b b y a n d a r o u n d t h e H o t e l ' s C o n v e n t i o n C e n t r e .

B o t h , t h e B o u t i q u e s a n d t h e C o n v e n t i o n C e n t r e a r e a c c e s s i b l eb y t h e H o t e l ' s M a i n E n t r a n c e a s w e l l a s b y t h e p u r p o s e b u i l t

Sou th En t rance ad jacen t to the pa rk ing a rea the re .

A c c e s s i s a l l i n s i l k y w h i t e g r a n i t e f l o o r i n g a n d b l a c k g r a n i t e

wa l l s . Esca la to r s p rov ide access to the Foyer o f the Conven t ion

C en t re a nd S ho w ca se G al l er y 's b al u st ra de t he re , i s a g l as s

c r ea ti o n m ou n te d o n a s ub t le c om bi n at i on o f b r us h f i ni s he ds ta in l e s s s t ee l and a touch o f b ras s .

The Mal l co r r ido r s themse lves a re fu l ly ca rpe ted wi th t eak wood

p a n e l i n g , f i n i s h e d w i t h L a p i s L a z u l i i n l a y. T h e M a l l s t r e t c h e s

o u t o v e r t w o l e v e l s l i k e P a v i l i o n s , G r e e c e l o o k i n g c o l u m n s a n d

p i l l a r s , g i v e t h e a r e a a c l a s s i c l o o k . T h e M e z z a n i n e l e v e l h a s

na tu ra l l i gh t p rov ided by the g l a s s roo f o f the co r r ido r s the re .

2 0 S h o w c a s e s a r e p l a c e d a r o u n d t h e M e z z a n i n e G a l l e r y o f t h e

F o y e r, f r a m e d w i t h w h i t e I t a l i a n m a r b l e c o l u m n s , a n d f i n i s h e d

wi th Lap i s Lazu l i , comple te th i s magn i f i cen t new c rea t ion .

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Pear l Con t inen ta l Ho te l Lahore an Overv iew

= > ADD RESS

Pear l Con t inen ta l Ho te l

S h ah ra h -e - Q ua i d - e - A z am , P.O . B ox 9 83 , L ah o re - 5 4 00 0

(Pak i s t an )

Phone : (92 ) 042-6360210 UAN.111 505 505

Fax : (92 ) 042-6362760 , 6364362

Te lex : 44877 - 44167 PEARL PK

Cable : "PEARLCONT" Lahore .

F or b oo ki ng s, p le ase c al l E xt . C on ve nt io ns De pa rt me nt

Rese rva t ions wor ldwide th rough Ute l l In t e rna t iona l

= > LOCA TI ONSi tua ted on Shahrah-e -Qua id e Azam (The Mal l ) ,

Oppos i t e Governor House ,

7 Km f rom the Lahore In t e rna t iona l A i rpor t ,

6 K m f r o m t h e M a i n R a i l w a y S t a t i o n , a n d 1 . 5 K m f r o m t h e m a i n

Ci ty Bus iness Cen t re .

= > ACC OMMODA TI ON:S tandard Rooms a t Mal l w ing 262

Standard Rooms a t New wing 238

Deluxe Execu t ives Rooms 12

Su i t e s

Bus iness Su i t e s 20

Bus iness Execu t ive Su i t e s 08

Tota l 28

De luxe Su i t e s 14

Deluxe Execu t ive Su i t e s 05

To ta l 1 9

Pres iden t i a l Su i t e s 02

To ta l 49

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Grand To ta l 561

R o o m m e a s u r e a p p r o x i m a t e l y 4 5 0 s q . f t . F e a t u r i n g , F a c s i m i l e

m a c h i n e , D a t a P o r t , E l e c t r o n i c K e y S y s t e m , E l e c t r o n i c i n r o o m

S a f e , M i n i B a r, S a f e t y A l a r m , F i r e S p r i n k l e r S y s t e m , R a d i o a n d

Te l ev i s io n w i t h S a te l l i te C h an n e ls , I n H o u se M o v ie C h a nn e l ,

B u t le r S e rv i c e, S e p ar a t e G l a ze d S h ow e r C o mp a r tm e nt , H a i r

D r y e r s , M a g n i f y i n g S h a v i n g M i r r o r, a n d D i r e c t D i a l Te l e p h o n e ,

Voice Mai l .

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FUNCTIONAL DEPARTMENTS

P e a r l C o n t i n e n ta l H o t e l i s o n e o f t h e b e s t h o t e l o f P a k i s t a n. A l lc r e d i t g o e s t o t h e f u n c t i o n a l d e p t . o f h o t e l , w h o s e d e d i c a t i o n

a n d d e x t e r i t y h a s b e e n t h e o n e v i t a l s o u r c e o f s u c c e s s o f t h i s

v en tu re . S ome ma jo r d ep ar tm en ts a nd t he ir f un ct io n a re

d i scussed , namely

Per sonne l Human Resource depa r tmen t

Fron t o ff i ce depa r tmen t

Pub l i c r e l a t ions depa r tmen t

Sa les & Marke t ing depa r tmen t

Purchas ing depa r tmen t

Cos t / Inven to ry con t ro l l e r depa r tmen t

Accoun t depa r tmen t

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House keep ing depa r tmen t

Secur i ty depa r tmen t

Eng inee r ing depa r tmen t

The P r iv i l ege C lubRes tau ran t s

IT depa r tmen t

Food and Beverages

PERSONNEL DEPARTMENTI f or es ee a b ri gh te r f ut ur e f or t he h ot el i nd us tr y a nd I a m

d e t e r m i n e d t h a t P e a r l C o n t i n e n t a l H o t e l w i l l p l a y a v i t a l r o l e i n

p r o m o t i o n o f t o u r i s m i n P a k i s t a n . I c a n a c c u r a t e l y s t a t e t h a t

a n y o rg a n i z a t i o n , w h i c h r u n s e x c e l l e n t l y, i s d u e t o c o n s t i t u t e d

b o d y. S o i n t h i s r e s p e c t p e r s o n n e l d e p a r t m e n t p l a y s b a s i c a n d

e ffec t ive ro l e in ope ra t ion o f any ins t i t u t ion .

T h e m a j o r r o l e o f t h i s d e p a r t m e n t i s p e r h a p s , m o r e a c c u r a t e l y

c o n v e y e d b y t h e t e r m H u m a n R e s o u r c e s D e p a r t m e n t . A t P e a r l

Con t inen ta l Ho te l , t h i s i nc lude ,

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Recru i tmen t and Se lec t ion

Tra in ing and p rac t i ce

Employees bene f i t s chemes

Sa la ry & payro l l f i xa t ionEmployee ’s ma t t e r s

Termina t ion and tu rn ove r

Pe r fo rmance appra i sa l

FRONT OFFICE DEPARTMENTF r o n t o f f i c e h a s f i r s t i m p r e s s i on o n n u m e r o us c u s t o m e r s . T h e i r

r o le i s v e ry s en s it i ve t h at c u st o me r s a re s a ti s fi e d. I n P ea r l

Con t inen ta l Ho te l f ron t o ff i ce i s d iv ided in fou r sec t ions .

1 . Rece p t ion Coun te r

2 . Rese rva t ion Coun te r

3 . Res t au r an t ca sh ie r coun te r 4 . Conc ie rge

Recep t ion Coun te r

Recep t ion pe r fo rms fo l lowing func t ions :

• In fo rma t ion to cus tomers .

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• Telephone in fo rma t ion .

• Contac t w i th the rooms .

• Scro l l ing r eg i s t e r.

•

Prepa ra t ion o f key ca rds .• Make up ca l l s .

• Room keys hand l ing .

Rese rva t ion Coun te r

• Rese rva t ions th rough t e l ephone

• Rese rva t ion th rough faxes & t e l ex

•

Rese rva t ion conf i rma t ion• Rese rva t ion chang ing

• Rese rva t ion Cance l l a t ion

• Rese rva t ion f ina l i za t ion

• Rese rva t ion th rough sa l e s

• Hote l - to -Hote l Rese rva t ion

• Conf i rmed th rough t e l ex

• Group hand l ing sa l e s

• Airpor t p i ck & d rop se rv ice a r r angemen t s

• Rese rva t ion co r re spondence f i l l i ng

• Prepa ra t ion o f r e se rva t ion s l ip s

• Gues t ’s a l lo tmen t

• Room check ing

Res tau ran t Cash ie r

• Record ing b i l l s .

• Meals r eco rd ing o f in house gues t s .

• Making b i l l s .

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• Bi l l s t r ans fe r r ing .

• Feed ing in compute r.

• Outs ide r ' s gues t cash co l l ec t ion .

•

Cash t r ans fe r to gene ra l cash ie r.

F ron t Off i ce Repor t

Fo l lowing o ff i ce r epor t s ma in ta ined by F ron t o ff i ce :

1 . M ak i ng bi ll s o f di ff e r en t se r vi ce s

2 . Depa r t me n ta l repor t s

3 . F ro n t o f f i ce cash r epor t

Summary o f sa l e s r epor t

Conc ie rge

I n P e a r l C o n t i n e n t a l H o t e l g u e s t a r e n o t o n l y t r e a t e d t h r o u g h

a cc om mo da ti on an d d in ni ng b ut a ls o a p ar ti ng d if fe re nt

se rv ices l i ke :

• Room Serv ice d ry c l ean ing f ac i l i t i e s

• Room se rv ice i ron f ac i l i t i e s

• Pos ta l s e rv ice

• Apar t ing se rv ice

• Bel lboy pa r t l uggage se rv ice

• prov id ing d i ff e ren t i n fo rma t ion

• Fi r s t A id

Gues t Re la t ion

• Welcome to gues t s

• Rece iv ing V. I .P ' s Hea r t ed ly

• Advance book ing r eco rd

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• Handl ing misc . p rob lems

• Room check ing

• Proper ca rds (Time)

•

Room se rv ice

Business CentreI t h a s d i r e c t r e l a t i o n s t o d i f f e r e n t b u s i n e s s c e n t e r s . I n - h o u s e

a n d o t h e r g u e s t s f i n d a n e w a n d f u l l f l e d g e d r o u n d t h e c l o c k

B u si n es s C en t er , c o nv en i en t ly l o ca t ed i n t h e A t ri u m L o bb y,o f f er i n g f u l l s e cr e t ar i a l s e r vi c e s. T h e p r o fe s s io n al a n d w e l l-

t r a i ne d s t a f f o f t h e B u s i ne s s C e n t er i s p r o f i c ie n t i n t h e u s e o f

c o m p u t e r s a n d c o m p l e t e a u d i o v i s u a l f a c i l i t i e s , a v a i l a b l e a t t h e

d i s p o s a l o f g u e s t s . Tw o b o a r d r o o m s a n d t h r e e p r i v a t e o f f i c e s

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complemen t the cen te r. The C lub , an exc lus ive d in ing f ac i l i t y in

t h e B u si n e ss C e n te r h a s b e en i n t ro d uc e d t o p r ov i d e p r i v a c y

a n d r e c o g ni t i on i n a p r i va t e C l u b a m bi e n ce . I t f e a tu r e s a S a m

b o n n e t t r o l l e y s e r v i c e f o r B r e a k f a st , L u n c h , D i n n e r a n d S n a c k s

w it h a " Me nu D u J ou r" a ls o a va il ab le . T he c lu b i s o pe n t o

members on ly.

Ren t A Car

P ea rl C on ti ne nt al H ot el p ro vi de r en t a c ar s er vi ce t o t he

tour i s t s . A sepa ra t e o ff i ce ( coun te r ) i s g iven to th i s depa r tmen t .

Var ious func t ions p rov ided , t hese inc ludes :Ren ta l ca r a r r angemen t s

Ai r po r t p i ck and d rop se rv ice

For Rese rva t ion purposes

Main ta in ing b i l l and fo rward ing to f ron t o ff i ce

MARKETING AND SALES DEPARTMENTH ote l bus i ne ss mo s t l y depe nd s on pu bl i c r e l a t ion s .

M a n a g e m e nt t r y t o h a v e p o s i t i v e i m a g e i n p u b l i c , s o b e c a u s e o f

t h i s P e a r l C o n t i n e n t a l H o t e l m a i n t a i n s a s e p a r a t e g o o d o f f i c e o f

pub l i c r e l a t ions depa r tmen t . Th i s depa r tmen t pe r fo rms fo l lowing

impor tan t func t ions :

• Organ iz ing adve r t i s ing compan ies

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• Convey ing p ro toco l on a r r iva l o f VIP ' s

• Pub l i sh ing pamphle t s , bu l l e t in

• Organ iz ing f e s t iva l s

•

Func t ions

BANQUET HALL MARKETING

T h i s i s t r e a t e d s e p a r a t e l y b y v i r t u e o f t h e u n i q u e n a t u r e o f t h e

B an qu et H al ls , a nd i s h an dl ed b y a no th er d ep ar tm en t. A s

m en ti on ed i n t he i nt ro du ct io n t he re a re a n um be r o f l ar ge

c a pa ci t y h a ll s n a me l y, S h al i ma r H al l , C r ys t al H al l , E me ra l d

H al l. Th es e a re u se d f or d if fe re nt k in d o f a ct iv it ie s l ik e

c on ven t i o ns , conf e r enc es , exh i b i t io ns an d ma r r i ag e

ce remonies .

To m a r ke t t h e se s a l es e x e cu t i ve i s a s si g n ed m a jo r c u s to m er s

b as ed o n h is to ri ca l d at a, a nd i s e xp ec te d t o a ll u po n t he m

r e g u l a r l y. A l s o t h e r e a r e n u m e r o u s p r o f e s s i o n a l o rg a n i z a t i o n st ha t hav e e i the r he ld con fe rence s o r a re po t en ti al n ew

cus tomers tha t a re con tac ted on the t e l ephone .

PURCHASE DEPARTMENTPurchase depa r tmen t i s a pa r t & pa rce l o f t he ho te l because

eve ry demand o f each depa r tmen t o f the ho te l i n wh ich

purchas ing i s i nvo lved i s done th rough th i s depa r tmen t . Th i s

depa r tmen t dea l s a l l t he r equ i remen t s o f the ho te l . Through

purchas ing depa r tmen t a l l r equ i remen t s whe the r in s ide o r

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whereve r needs o f any th ing fu l f i l l s t he r equ i remen t s . Mul t i

needs a re fo r :

Genera l s to re

Eng inee r ing s to re

Food and Beverage dep t

A ll m ul t i t hings ne eded f or r oom s a nd r equ i s i ti on o f

d i f f e ren t depa r tmen t s

P ur ch as e m an ag er h im se lf v is i t t o t he m ar ke t a nd c ol le ct ,

d i f f er e n t s a m p l es a n d q u o t a t io n s ( a t l e a st t h re e ) a n d c h oo s e s

o n e f o r p l a ci n g o r d e r a f t er a p p ro v a l f r o m G . M. Q u ot a t i on s a r ea lso c al le d b y a dv er ti se me nt i n n ew sp ap er s. Pu rc ha si ng

m a n a g e r p r e p a r e l i s t s a n d g i v e t o f r o n t r e c e i v i n g o f f i c e . W h e n

o r d e r i s p l a c e d , g o o d s r e c e i v e d b y f r o n t r e c e i v i n g o f f i c e . O n

r e c e i v i n g g o o d s t h i s o f f i c e c l e r k t a l l y w i t h t h e l i s t r e c e i v e d f r o m

p u r c h a s i n g d e p a r t m e n t . T h e n h e r e c o r d s i n b i n c a r d s a n d k e p t

i n t h e s t o r e , ( i f n o t p e r i s h a b l e ) . S a m e p r o c e s s i s a d o p t b y t h e

d i ff e ren t dep t . , (G . s to re , Eng inee r ing e t c )

COST/INVENTORY CONTROLLING DEPTI n v en t o ry c o nt r o ll i n g d e p ar t m en t c o ve r s F o o d & B e v er a g e. I t

has th ree sub depa r tmen t s :

1 . Food c on t ro l l in g dep t .

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2 . Beve ra ge c ont r o l l i ng dep t .

3 . Genera l s to re dep t .

C o s t c o n t r o l l e r r e c e i v e s v o u c h e r s f r o m p u r c h a s i n g d e p t t . Tw o

voucher s a re used fo r cos t con t ro l l ing .

Genera l employee ' s

F rom VIP ' s accoun t

A mo u nt w ri t te n o n i t w il l l e ss f r om t ot a l c os t o f c on s um ed .

W hi le i t w il l b e a dd ed i n t ot al s al es ’p ri ce . C os t c on tr ol le r

ma in ta ins d i f f e ren t t ypes o f r epor t and s t a t emen t s .

1 . Food re conc i l i a t io n repor t .2 . Beve ra ge reconc i li a ti on repor t.

3 . Com par i s on o f c ons um pt ion .

4 . F & B c os t m ar ch .

5 . F oo d r ec on ci li at io n re po rt fo r f ac to r o nl y .

(Fur the r seg rega t ion r epor t s a re under )

Cos t con t ro l l e r co l l ec t s a l l document s l i ke :

1 . P ur ch as in g & re ce iv in g r ep or ts f ro m s to re c on tr ol le r.

2 . Sa l e rep or t e .g . co ff ee c or ne r , Ba r BQ. B ar , R oom

serv ice , Banque t , Hea l th food .

R ep or ts o r v ou ch es o f e mp lo ye es M ea l + e nt er ta in me nt .

T h ey / he c o mp i le a l l t he s e r ep o rt s a nd m ak e r e co nc i li a ti o n

s t a t emen t s + p r i ce f luc tua t ion r epor t .

Inven to ry Con t ro l l ing

Inven to ry con t ro l l e r gene ra l ly ma in ta ins two types o f r epor t s .

Da i ly r ece iv ing r epor t s

I t i nc ludes :

a ) Gene ra l s t o res

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b) Eng i n ee r i ng s to r es

S to re room requ i s i t i on

I t i nc ludes :

a ) I s sua nce o f ma t e r i a l

b ) I s sua nce o f s upp l i e s

H e c om pi le s t he se r ep or ts a nd m ai nt ai ns a f in al r ep or t o f

r econc i l i a t ion a s pe r s to re r equ i s i t i on .

Exp lana t ion

In th i s r epor t o r s t a t emen t the re i s wr i t t en a s :

Open ing Inven to ry + purchase - Expenses i s sues = Ba lanceA d j u s t e d e n t r i e s a r e r e c o r d e d a s p r e v i o u s t h r e e m o n t h s e . g . i f

a n y e n t r y m a i n t a in l a t er o n t h e s e w i l l b e i n c lu d e d a s a d j us t e d

e n t r i e s .

THE PRIVILEGE CLUBT h e P r i v i l e g e C l u b o f P e a r l C o n t i n e n t a l H o t e l p r o v i d e s m a n y

p r i v i l eges t o i t s memb ers . I t i s s ues a Go l d Ca rd andsupp lemen ta ry ca rd to a t t a in p r iv i l eges .

ACCOUNT DEPARTMENTA c c o u n t d e p a r t m e n t p l a y s c o n t r o l l i n g r o l e i n a n y o rg a n i z a t i o n .

H e n c e a l m o s t e v e r y d o c u m e n t r o u t e t h r o u g h t h i s s e c t i o n . T h i s

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p ro vi de s a n o pp or tu ni ty t o h av e c he ck a nd c on tr ol o n t he

va r ious depa r tmen t s o f the Ho te l .

Pea r l Con t inen ta l Ho te l Accoun t

A cc ou nt d ep ar tm en t o f P ea rl C on ti ne nt al w or ks u nd er t he

s up er vi si on o f C on tr ol le r F in an ce , w ho i s a ls o t he h ea d o f

F in an ce D iv is io n d ue t o t he a bs en ce o f G en er al M an ag er

F inance .

Accoun t Depar tmen t

Th i s depa r tmen t i s d iv ided in to e igh t s ec t ions

F inance sec t ionCred i t r ece iv ing sec t ion

Purchase sec t ion

Dispa tch sec t ion

Sa les sec t ion

Cash sec t ion

Income Aud i to r

Payab le sec t ion

Food and Beverages

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F o od a nd B e ve r ag e s i s t h e m aj o r a nd l a rg e st d ep a rt me n t i n

P e a r l C o n t i n e n t a l H o t e l L a h o r e . T h e r e a r e S e v e n D e p a r t m e n t

work ings under Foods And Beverages in Pea r l con t inen ta l Ho te l

Lahore . These a re a s unde r :

Accoun t Depar tmen t

K i t c h e n

S teward ing

Bakery

Serv ice Bar

Banque t Opera t ion

Cred i t Depar tmen t

Documents

1st 28 pages