Mastering Emotional Intelligence® Level 1

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Your Prescription for a Higher EQ

Christine MixanOrganizational Development Consultant/Executive CoachNebraska Medicine

We’ll Cover…• The 4 core EQ skills

• The link between EQ and performance outcomes

• EQ skills in action through watching film clips

• Techniques to raise awareness of yourself and others, andways of managing your emotions and relationships

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All I Ask…

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-Can be molded, improved, changed-Predicts 60% of variance in job performance

-Your innate ability to learn-Stays the same across your life-Accounts for 10 -25% of variance in job performance

-Behavioral tendencies -Changes 1% once we reach adulthood-Predicts between 4 – 9% of variance in job performance

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EQ and Health Related Outcomes

• EQ skills help people manage illness and cope with stress, which has been shown to:

o Reduce rate of recurrence of life-threatening illness

o Lessen recovery times

o Lower death rates

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5 Tips for Increasing Self-Awareness

1. Observe the Ripple Effect from Your Emotions

2. Know Who and What Pushes Your Buttons

3. Check Yourself

4. Stop to Ask Yourself Why You Do What You Do

5. Get to Know Yourself Under Stress

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5 Tips for Improving Self-Management

1.Breathe Right and/or Count to Ten

2.Make Your Goals Public

3.Talk to Someone Who is Not Emotionally Invested in Your Problem

4.Sleep On It

5.Take Control of Your Self Talk

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• T

Words = 7%

How It’s Said = 38%

Body Language = 55%

How Do We Weigh the Messages We Receive?

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5 Tips for Increasing Social Awareness

1. Live in the Moment and (REALLY) Listen

2. Step into Their Shoes

3. Test for Accuracy

4. Understand the Rules of the Culture Game

5. Catch the Mood of the Room

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5 Tips for Improving Relationship Management

1. Be Open and Be Curious

2. Remember the Little Things that Pack a Punch

3. Take Feedback Well

4. Tackle a Tough Conversation

5. When You Care, Show It

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� ���� �� ��������1. Self-Awareness2. Self-Management3. Social Awareness4. Relationship Management

EQ SKILLS

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