19-00614-123 Blackberry Certification Exam Guide

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BlackBerry Certification Program Exam Guide

Exam# 99-00614-123Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment







4 ©2007 Research In Motion Limited [email protected]/29/2008 Version 0.2

Template version 0.2

© 2007 Research In Motion Limited. All Rights Reserved. TheBlackBerry and RIM families of related marks, images and symbols arethe exclusive properties of Research In Motion Limited. RIM, ResearchIn Motion, “Always On, Always Connected”, the “envelope in motion”symbol and BlackBerry are registered with the U.S. Patent and

Trademark Office and may be pending or registered in other countries.

IBM, Lotus and Domino are trademarks of International BusinessMachines Corporation in the United States, other countries, or both.Novell and GroupWise are trademarks of Novell, Inc. in the UnitedStates and other countries. Microsoft, Outlook, Hotmail, SQL Server,Active Directory, Windows Vista, and Windows are trademarks ofMicrosoft Corporation. Apache Tomcat is a trademark of ApacheSoftware Foundation. VMware and ESX Server are registeredtrademarks of VMware, Inc. PGP is a trademark of PGP Corporation.Intellisync is a trademark of Intellisync Corporation. All other brands,product names, company names, trademarks and service marks are theproperties of their respective owners.

The BlackBerry device and/or associated software are protected bycopyright, international treaties and various patents, including one ormore of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents areregistered or pending in various countries around the world. Visitwww.rim.com/patents.shtml for a listing of RIM (as hereinafterdefined) patents.

This document is provided “as is” and Research In Motion Limited andits affiliated companies (“RIM”) assume no responsibility for anytypographical, technical or other inaccuracies in this document. In orderto protect RIM proprietary and confidential information and/or tradesecrets, this document may describe some aspects of RIM technology ingeneralized terms. RIM reserves the right to periodically changeinformation that is contained in this document; however, RIM makes nocommitment to provide any such changes, updates, enhancements orother additions to this document to you in a timely manner or at all. RIMMAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS ORCOVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDINGWITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIESOR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE,

NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE,OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCEOF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OFANY SERVICES REFERENCED HEREIN). IN CONNECTION WITHYOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITSRESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES ORCONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES

http://www.rim.com/patents.shtml

http://www.rim.com/patents.shtml



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WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL,SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY ORINDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUTLIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST

DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR AFAILURE TO REALIZE EXPECTED SAVINGS.

This document might contain references to third party sources ofinformation, hardware or software, products or services and/or thirdparty web sites (collectively the “Third-Party Information”). RIM doesnot control, and is not responsible for, any Third-Party Information,including, without limitation the content, accuracy, copyrightcompliance, compatibility, performance, trustworthiness, legality,decency, links, or any other aspect of Third-Party Information. Theinclusion of Third-Party Information in this document does not implyendorsement by RIM of the Third Party Information or the third party inany way. Installation and use of Third Party Information with RIM'sproducts and services may require one or more patent, trademark orcopyright licenses in order to avoid infringement of the intellectualproperty rights of others. Any dealings with Third Party Information,including, without limitation, compliance with applicable licenses andterms and conditions, are solely between you and the third party. Youare solely responsible for determining whether such third party licensesare required and are responsible for acquiring any such licenses relatingto Third Party Information. To the extent that such intellectual propertylicenses may be required, RIM expressly recommends that you do notinstall or use Third Party Information until all such applicable licenseshave been acquired by you or on your behalf. Your use of Third PartyInformation shall be governed by and subject to you agreeing to theterms of the Third Party Information licenses. Any Third PartyInformation that is provided with RIM's products and services isprovided “as is”. RIM makes no representation, warranty or guaranteewhatsoever in relation to the Third Party Information and RIM assumesno liability whatsoever in relation to the Third Party Information even ifRIM has been advised of the possibility of such damages or cananticipate such damages.

Certain features outlined in this document require a minimum versionof BlackBerry Enterprise Server software, BlackBerry Desktop Software,

BlackBerry Device Software and/or additional RIM and/or BlackBerrysoftware and may require additional development for access tocorporate applications.





Revision history

Document version Date Updated by Description of revision

0.1 September 12, 2007 Liz Zwiers Adapted templates toCertification requirements

0.2 January 29, 2007 Diego Merino Initial creation of document



[email protected] ©2007 Research In Motion Limited 7 Version 0.2 1/29/2008 Template version 0.2

ContentsGeneral BlackBerry Certification Program details..............................10 Take the exam............................................................................................11Exam details ..............................................................................................14

Audience ............................................................................................................. 14Prerequisites ...................................................................................................... 16Recommendations............................................................................................. 16 Test structure ..................................................................................................... 16

What does BlackBerry certification mean to me?................................17Exam sections and weightings...............................................................18

Exam sections .................................................................................................... 18Section weightings............................................................................................ 19

Exam objectives .......................................................................................20How can I get training?.......................................................................... 22Practice items .......................................................................................... 23Related instructor led training..............................................................28Related web based training....................................................................31 Additional reference materials..............................................................32 Acronym list ............................................................................................. 35







Exam Guide

Exam # 99-00614-123Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment



10 ©2007 Research In Motion Limited Version [email protected] 1/29/2008


General BlackBerry Certification Programdetails

The BlackBerry® Certification Program is designed to enhance yourprofessional credibility by providing quantifiable proof of your skillsand knowledge of BlackBerry solutions. BlackBerry certification willhelp to set you apart in the competitive world of mobile devices andapplications.

The BlackBerry Certification Program exams are role based. They focuson the practical application of BlackBerry solution knowledge requiredby specific roles in the stages of a BlackBerry solution deployment.Initially, BlackBerry certification will be available for the following roles:

• BlackBerry Certified Support Specialist

• BlackBerry Certified Server Support Specialist• BlackBerry Certified System Administrator

• BlackBerry Certified Solution Designer



Version 0.2 ©2007 Research In Motion Limited 111/29/2008 [email protected] Template version 0.7

Take the examRegister for the examFollow the steps below to register for a BlackBerry certification exam.

1. Review details for the BlackBerry certification exam youwant to take on the BlackBerry website atwww.blackberry.com.

a. Review the BlackBerry Certification Program Guide.

b. Review the corresponding exam guide.

2. Once you have decided to register for a BlackBerrycertification exam, click the Register Now button locatedbeside the exam title on the web page.

3. You will be redirected from the www.blackberry.comwebsite to the website of the company administering theBlackBerry Certification Program exams.

4. Select a date and time to take the exam. (You may alsoregister over the phone or in person at the testing location.)

Take a BlackBerry certification exam1. You should arrive at the testing center at the scheduled time

with 2 pieces of ID. At least one should be a valid photo ID.

2. You will be asked to register with the test service provider, ifyou have not already done so. Once you have registered, youwill receive a candidate ID from the test service provider anda unique BlackBerry Certification Program ID. As part of the

Identification is considered to be valid (non-expired)as long as it does not have an expiration date that has passed.

For a list of valid photo ID cards, please refer to“Valid photo IDs“ on page 13 .

Note





registration process you will need to read and, if you agree,sign the Candidate Rules Agreement.

3. You will be asked to store any personal items in a designatedsecure area outside the testing room.

4. You will take the BlackBerry certification exam.

5. Once you complete the BlackBerry certification exam, youwill immediately be given a score report indicating whetheryou passed or failed the exam.

a. If you pass, you will become BlackBerry Certified.

b. If you do not pass, you will be provided with studyinformation. You should also review the exam retakepolicy in the BlackBerry Certification Program Guide.

The primary ID must have a permanently affixedphotograph and a signature and must be valid (not

expired). An ID must be an original document andnot a photocopy or a fax.

A secondary ID must display your signature.

A BlackBerry Certification Program ID will beassigned to you the first time that you complete aBlackBerry certification exam. The BlackBerryCertification Program ID will be used by BlackBerryCertification Program administrators.

Note




Valid photo IDsThe following are acceptable forms of identification:

*Note: A credit card can be used as a primary form of ID only if itdisplays both a photo and a signature and is not expired. Any creditcard can be used as a secondary form of ID, as long as it displays asignature and is not expired.

Primary ID Secondary ID

• Government issued driver’slicense

• Employee ID or work badge

• School ID

• Passport

• Military ID

• Citizenship card/GreenCard

• Permanent Resident Card• Credit card*

• Other government issuedID such as a state/province/countryidentification card

• Social Security or SocialInsurance Number card

• Bank ATM card

• Any form of ID on thePrimary ID list





Exam detailsThis BlackBerry certification exam targets system administratorsworking in a Microsoft® Exchange environment. The majority of these

individuals will work in a setting where they are responsible forinstalling, managing, monitoring, and maintaining one or moreBlackBerry® Enterprise Servers.

Candidates will be required to complete one (1) of the three (3)following BlackBerry certification exams related to maintaining aBlackBerry Enterprise Server in order to achieve the BlackBerryCertified System Administrator certification:

• Maintaining a BlackBerry Enterprise Server in a Microsoft ExchangeServer Environment

• Maintaining a BlackBerry Enterprise Server in an IBM Lotus DominoEnvironment• Maintaining a BlackBerry Enterprise Server in a Novell GroupWise

Environment

AudienceThe candidate for this exam possesses the knowledge required tosupport BlackBerry smartphones and BlackBerry® Desktop Software inan enterprise environment. The candidate demonstrates a high level ofunderstanding of BlackBerry smartphones and BlackBerry DesktopSoftware.

The candidate possesses basic networking skills and knows how to addand remove BlackBerry smartphone users on the Microsoft® ExchangeServer and the Microsoft® Active Directory®. The candidate can backup and perform general maintenance on storage groups, applypermissions, and manage mail flow within a Microsoft Exchangeenvironment.

The candidate has a basic understanding of Microsoft® Windows®permissions, Microsoft® Outlook®, MAPI, firewalls, proxy servers,

TCP/IP, DMZ, and the BlackBerry® Enterprise Server Resource Kit. Thecandidate can also troubleshoot issues with BlackBerry EnterpriseServer logs.




What can the candidate do without assistance?

• Install, configure, and upgrade a BlackBerry EnterpriseServer

• Add, activate, and manage BlackBerry smartphone users onthe BlackBerry Enterprise Server

• Set up software configurations for BlackBerry smartphoneusers

• Add and maintain IT policies

• Read logs and identify basic errors in them

What can the candidate do with assistance?

• Create and implement a disaster recovery plan

• Investigate log files

• Understand wireless technology• Help troubleshoot issues with third-party applications

In what environments can the candidate complete the tasks?

• Microsoft Windows 2000 and 2003

• Microsoft Windows Vista® and XP

• Microsoft Exchange 2000, 2003, and 2007

• Microsoft® SQL Server™ 2000, 2005, Express 2005, andMSDE 2000

• BlackBerry Enterprise Server software version 4.0 and later,and BlackBerry® Desktop Manager

• VMware® ESX Server

What tools can the candidate use?

• BlackBerry smartphone

• BlackBerry ® Enterprise Server Resource Kit

• BlackBerry Manager

• Windows Event Monitor

• SNMP

What is this candidate NOT expected to do?

• Debug Microsoft products and components, debugBlackBerry Enterprise Server components





• Debug memory dump

• Understand programming languages

• Develop BlackBerry smartphone applications

Prerequisites• No prerequisites

Recommendations• Six months of experience supporting BlackBerry

smartphones in an enterprise environment, general workingknowledge of the BlackBerry Enterprise Server and itsfunctions, applicable training as per exam guide, familiaritywith product documentation, and knowledge of how toaccess and use the BTSC

Test structure

Note: A list of acronyms and a glossary will be provided during theexam.

Exam type: CBT: Linear Fixed Forms

Availability: On-demand

Pass/fail status: Single cut point, notified immediately uponcompletion

Test scoring: Computer scored

Score report: Provided after marking the exam

Languages: Initial release in English — plans for futuretranslation

Item types/formats: Multiple choice — single and multiple answers

Time to complete: 1.5 hours

Number of items: 60




What does BlackBerry certification mean tome?

A candidate who has passed a BlackBerry certification exam for one ormore roles in the BlackBerry Certification Program has demonstratedproficiency with one or more BlackBerry solutions. To be certifiedthrough the BlackBerry Certification Program, you must pass one ormore product-related, task-oriented proficiency exams.

BlackBerry certification provides the following benefits:

• Immediate and quantifiable proof of skills and knowledgewith regards to implementing and supporting BlackBerrysolutions

• Can be used as part of a supplementary performance and/orpromotional program

• Increased productivity and efficiency

• Advancement of skills and knowledge for those ininformation technology fields





Exam sections and weightingsExam sections

The Maintaining a BlackBerry Enterprise Server in a MicrosoftExchange Environment exam contains the following sections:

• BlackBerry Enterprise Server installation and upgrade

• BlackBerry Enterprise Server and BlackBerry smartphoneuser configuration

• BlackBerry Enterprise Server administration

• Securing the BlackBerry Enterprise Server environment

• Maintaining the BlackBerry solution

• Troubleshooting issues with the BlackBerry solution




Section weightingsSectionnumber Section name Average %

of exam

1 BlackBerry Enterprise Server installation and upgrade 10%

2 BlackBerry Enterprise Server and BlackBerry smartphoneuser configuration

22%

3 BlackBerry Enterprise Server administration 17%

4 Securing the BlackBerry Enterprise Server environment 23%

5 Maintaining the BlackBerry solution 12%

6 Troubleshooting issues with the BlackBerry solution 17%





Exam objectivesSection 1 - BlackBerry Enterprise Server installation

and upgrade• Explain how to verify and configure prerequisites,

requirements, and permissions for the BlackBerry EnterpriseServer

• Explain how to install the BlackBerry Enterprise Serversoftware

• Describe how to upgrade the BlackBerry Enterprise Serversoftware

Section 2 - BlackBerry Enterprise Server andBlackBerry smartphone user configuration

• Describe how to customize the BlackBerry Domain usingBlackBerry Manager

• Describe how to customize the BlackBerry Enterprise Serverusing BlackBerry Manager

• Describe how customize a BlackBerry smartphone useraccount

• Describe how to create and maintain software configurations

• Describe how to customize the BlackBerry Enterprise Servercomponents

• Describe how to activate BlackBerry smartphones over thewireless network

Section 3 - BlackBerry Enterprise Server administration• Describe how to create, edit, and assign WLAN configuration

sets

• Describe how to administer BlackBerry smartphone useraccounts with BlackBerry Manager

• Assign software configurations

• Demonstrate understanding of the BlackBerry User

Administration Tool• Demonstrate an understanding of the BlackBerry MDS

Integration Service




Section 4 - Securing the BlackBerry Enterprise Serverenvironment

• Demonstrate a comprehensive understanding of IT policies

• Demonstrate understanding of the configuration of S/MIMEand PGP support in the BlackBerry Enterprise Server

• Demonstrate an understanding of application controlpolicies

• Explain how to enable and implement the Enterprise ServicePolicy

• Explain how to enable and implement the access control lists

• Explain the purpose of role-based administration

• Explain the configuration of BlackBerry Enterprise Servercomponents in the DMZ

Section 5 - Maintaining the BlackBerry solution• Describe methods of implementing a disaster recovery plan

• Use the BlackBerry Enterprise Server Resource Kit to analyzeBlackBerry Enterprise Server performance

• Describe options for BlackBerry Enterprise Servermonitoring

Section 6 - Troubleshooting issues with the BlackBerry Solution

• Describe the functionality of BlackBerry Enterprise Servicecomponents

• Discuss data flow in the BlackBerry Enterprise Solution

• Demonstrate understanding of the BlackBerry EnterpriseServer logs

• Interpret statistics and statuses in BlackBerry Manager

• Diagnose and recommend resolutions for systemadministration issues related to the BlackBerry solution





How can I get training?Before taking a BlackBerry certification exam, it is recommended thatyou have experience with the BlackBerry solution covered in the exam

and that you read the corresponding exam guide.As new BlackBerry certification exams become available, correspondingexam guides will be available at www.blackberry.com/go/certification .

The following types of BlackBerry® Training resources may help youprepare for BlackBerry certification exams:

• BlackBerry instructor led training

• BlackBerry web based training

• BlackBerry self study materials

• Tutorials and resources from www.blackberry.com

How do I get training?• Contact BlackBerry Training at [email protected]

• Review information available at www.blackberry.com/go/training




Practice itemsThe following items provide you with an idea of what to expect whentaking a BlackBerry certification exam.

Practice item 1BlackBerry Desktop Software is found in which of the followinglocations by default? (Choose two.)

a. c:\Program Files\BlackBerry

b. c:\BlackBerry Desktop Software\

c. c:\Program Files\Research In Motion\BlackBerry

d. c:\Program Files\Research In Motion\BIS

e. c:\Program Files\Common Files\Research In Motion

Correct answer: C and E

Practice item 2What services can the firewall on the BlackBerry smartphone block?(Choose two.)

a. Outgoing SMS messages

b. Incoming PIN messages

c. Outgoing PIN messages

d. Incoming BlackBerry® Internet Service email messagese. Outgoing BlackBerry Internet Service email messages

Correct answer: B and D

Practice item 3A BlackBerry smartphone user has set an email message filter thatapplies a Level 1 notification to email messages that arrive with“Emergency” in the subject line. What will be the result of this emailmessage filter? (Choose one.)

a. The BlackBerry smartphone will filter email messagesto subfolders when an email message with“Emergency” in the subject line arrives on theBlackBerry smartphone.

b. The BlackBerry smartphone will turn on automaticallyand play an alarm when an email message with





“Emergency” in the subject line is sent to theBlackBerry smartphone.

c. The BlackBerry smartphone will play a special soundwhen an email message with “Emergency” in thesubject line arrives on the BlackBerry smartphone.

d. The BlackBerry smartphone will automatically forwardan email message with “Emergency” in the subject lineusing SMS messaging to a different mobile device.

e. The BlackBerry smartphone will automatically replywith a template to an email message with “Emergency”in the subject line.

Correct answer: C

Practice item 4A BlackBerry smartphone user is unable to open a supportedattachment on the BlackBerry smartphone. What are two possiblecauses of this issue? (Choose two.)

a. The original email message that contained theattachment is no longer saved on the messaging andcollaboration server.

b. The firewall on the BlackBerry smartphone is set toblock attachments.

c. The BlackBerry smartphone does not have theappropriate service book to open an older attachment,

due to the original service book having been deleted oroverwritten.

d. The original email message was forwarded to aBlackBerry email address, so the attachment wasremoved.

e. The BlackBerry Internet Service has deleted theattachment due to inappropriate content.

Correct answer: A and C

Practice item 5

Which of the following functions does Intellisync® perform? (Choosetwo.)

a. Synchronizes the BlackBerry smartphone user'sorganizer data

b. Performs a backup of the BlackBerry smartphone




c. Updates the date and time on the BlackBerrysmartphone

d. Reconciles email messages with integrated emailaccounts

e. Synchronizes filters with the BlackBerry InternetService

Correct answer: A and C

Practice item 6A BlackBerry smartphone user is unable to browse using theBlackBerry® Browser. Which component allows this functionality on theBlackBerry smartphone? (Choose one.)

a. BlackBerry Dispatcher

b. BlackBerry Collaboration

c. BlackBerry MDS Connection Service

d. Apache Tomcat™

e. BlackBerry Controller

Correct answer: C

Practice item 7A BlackBerry smartphone user would like to push applications to theBlackBerry smartphone from the BlackBerry Enterprise Server. Whattype of files can be pushed to the BlackBerry smartphone? (Choose two.)

a. .alx

b. .cod

c. .exe

d. .bat

e. .zip

Correct answer: A and B







BlackBerry Certification Exam - TrainingPreparation Matrix Exam# 19-00614-123Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Env



28 ©2007 Research In Motion [email protected]

Related instructor led training

Exam Sections and Topics 716-00748 716-00749 30ITES412

Section 1 -BlackBerry Enterprise Server installation and upgrade

1.1 Explain how to verify and configure prerequisites, requirements, and permissions forthe BlackBerry Enterprise Server

1.2 Explain how to install the BlackBerry Enterprise Server software

1.3 Describe how to upgrade the BlackBerry Enterprise Server software

Section 2 - BlackBerry Enterprise Server and BlackBerry smartphone user configuration

2.1 Describe how to customize the BlackBerry domain using the BlackBerry Manager

2.2 Describe how to customize the BlackBerry Enterprise Server using the BlackBerryManager

2.3 Describe how to customize the BlackBerry smartphone user account

= This topic is covered in the course.

= This topic is partially covered in the course.

= This topic is not covered in the course.

• 716-00748 – Introduction to Administering and SuppoServer Software Version 4.1 Service Pack 2 - Level 1

• 716-00749 – Introduction to Administering and SuppoServer Software Version 4.1 Service Pack 2 - Level 2

• 30ITES412 - Using the Advanced Features of the Black

• 70IPSC41 - BlackBerry Enterprise Solution Security

• 736-00048 - Planning and Designing a BlackBerry En



Version 0.2 ©2007 Research In Motion Limited1/29/2008 [email protected] Template version 0.7

2.4 Describe how to create and maintain software configurations

2.5 Describe how to customize the BlackBerry Enterprise Server components

2.6 Describe how to enterprise activate BlackBerry smartphones

Section 3 - BlackBerry Enterprise Server administration

3.1 Describe how to create, edit, and assign WLAN configuration sets

3.2 Describe how to administer BlackBerry smartphone user accounts with BlackBerryManager

3.3 Assign software configurations

3.4 Demonstrate understanding of the BlackBerry User Administration Tool

3.5 Demonstrate an understanding of the BlackBerry MDS Integration Service

Section 4 - Securing the BlackBerry Enterprise Server environment

4.1 Demonstrate a comprehensive understanding of IT policies

4.2 Demonstrate understanding of the configuration of S/MIME and PGP support in theBlackBerry solution

4.3 Demonstrate an understanding of application control policies

4.4 Explain how to enable and implement the Enterprise Soluntion





4.5 Explain how to enable and implement the access control lists

4.6 Explain the purpose of role-based administration

4.7 Explain the configuration of BlackBerry Enterprise Server components in the DMZ

Section 5 - Maintaining the BlackBerry solution

5.1 Describe methods of implementing a disaster recovery plan

5.2 Use the BlackBerry Enterprise Server Resource Kit to analyze BlackBerry EnterpriseServer performance

5.3 Describe options for BlackBerry Enterprise Server monitoring

Section 6 - Troubleshooting issues with the BlackBerry solution

6.1 Describe the functionality of BlackBerry Enterprise Server components

6.2 Discuss data flow in the BlackBerry Enterprise Server Solution

6.3 Demonstrate understanding of the BlackBerry Enterprise Server logs

6.4 Interpret statistics and statuses in BlackBerry Manager

6.5 Diagnose and recommend resolutions for system administration issues related to theBlackBerry solution





Related web based trainingThe following web based training is also available. For more information, go to www.blackberry.com/g

Course title Course code

Introducing the BlackBerry Enterprise Server 718-00443

What’s New with blackBerry Smartphone XXXX Send an email message [email protected] toinquire about training course codesfor a specific BlackBerrysmartphone.




Additional reference materialsThe following documents are available in the BTSC located at www.blackberry.com/btsc .

• Feature and technical overviews• Getting started guides

• Installation guides

• Upgrade guides

• Administration guides

• Security technical overviews

• Server Capacity Calculator

• Technical overview of the S/MIME Support Package for BlackBerry® smartphones

• Technical overview of the PGP® Support Package for BlackBerry® smartphones• Performance benchmarking guides

• BlackBerry Enterprise Server Resource Kit guide










Acronym list

A

ATMautomatic teller machine

B

BTSC

D

DMZ

I

IDidentification

M

MAPI

MSDE ,

P

PINPersonal Identification Num-er

S

S/MIMESecure Multipurpose InternetMail Extensions

SMSShort Message Service ,

SNMP

T TCP/IP

W

WLAN



Documents

19-00614-123 Blackberry Certification Exam Guide