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18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to

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Page 1: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 2: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 3: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 4: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 5: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 6: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 7: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 8: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 9: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 10: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 11: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 12: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to
Page 13: 18 No.2/7 .pdfThe Effect of Perceived Service Quality on Customer Satisfaction and Customer Loyalty in Organised Retail Chains Babakus, E. a. (1992). Adapting the SERVQUAL scale to

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