18 0789736772 index.qxd 11/9/07 9:55 AM Page 671ptgmedia.pearsoncmg.com/images/9780789736772/index/0789736772_index.pdfSPHR exam versus, 30-34 test center sites, 36 reasons for taking

Index

NUMBERS80/20 rule (Pareto principle), 260

401(k) plans, 346-347

Employee Retirement Income Security Act (ERISA) of 1974cliff vesting, 331employee protections, 331-333graded vesting, 331IRS administration, 333-334Labor Department administration, 333-334

outsourcing assignments, 42Retirement Equity Act of 1984, employee protections, 334

403(b) programs, outsourcing assignments, 42

AAAI (ASPA Accreditation Institute), 24-26

academic records, background checks, 199

accounting activities, organizations, 104-106

action-oriented programs, affirmative action plans (AAPs), 143

active study approach, 10-11

active training, 51-52

ad hoc arbitrators, 440

Adams’s Equity Theory (1963), 51

Adaptive Mode (MeasureUp practice tests), 613

ADDIE (Assessment/Analysis Design Development ImplementationEvaluation), 41

analysis/assessment [A], 229data gathering stage, 233-235man analysis, 231organizational analysis, 230process overview, 233reasons for examining, 231-232risks in not performing, 232solutions stage, 236-238theoretical foundations, 230-231training initiatives, 235

design [D]elements, 238-239establishing time frames, 245

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672

identification of learning methodologies, 241-244identification of outcome objectives, 240-241process overview, 240sign offs, 245theoretical foundations, 239-240

development [D], 245evaluation [E], 250

Brinkerhoff’s Stages of Evaluation theory, 252-253Levels of Evaluation theory, 251-252

implementation [I], pilot programs, 245-250overview of, 229

administrative exemptions, 306

administrative functions, human resources, 88

adult learning processes, 46-47

affirmative action

affirmative action plans (AAPs), 142action-oriented programs, 143availability analysis, 143designation of responsibility, 143identification of problem areas, 143internal audit and reporting system, 144-146job group analysis, 143organizational display, 143placement goals, 143utilization analysis, 143

landmark casesGratz v. Bollinger (2003), 166Grutter v. Bollinger (2003), 166Johnson v. Santa Clara County Transportation Agency

(1987), 164Martin v. Wilks (1988), 164Regents of California v. Bakke (1978), 163Taxman v. Board of Education of Piscataway (1993), 165United Steelworkers v. Weber (1979), 164

AFL-CIO, labor union federation, 414

age discrimination

Executive Order 11478, federal work projects/contractors,140

interviews, questions to avoid, 196landmark cases, General Dynamics Land Systems v. Cline

(2005), 167

Age Discrimination in Employment Act of 1967, 146

agency shops (unions), 435

aggression/violence

preventing from ethics standpoint, 113-114Royal Oaks Post Office shooting, role of ethics, 113

agility tests (pre-employment tests), 198

Albemarle Paper v. Moody (1975), landmark employment testcase, 163

ally doctrine, picketing activities, 423

American Arbitration Association (AAA), 440

American Institute of Stress, 487

American Society for Personnel Administration (ASPA), 23

Americans with Disabilities Act of 1990, 159

disability, 161major life activities, 161qualified persons, 160reasonable accommodations, 160undue hardships, 161

An Indispensible Guide for Managers and Human ResourcesProfessionals, 82

analysis

qualitative, 61-63quantitative, 61

central tendency measures, 62-63correlation, 62

andragogy (adult learning), 261-262

annual drug tests, 487

answers

practice tests, 614strategies for

exam preparations, 16exam tips, 17

applicants, EEOC flow data requirements, 135-136

applications

elements of, 183-184job openings, evaluating, 181-182permissions to verify information, 184types of, 182-183

appraisals

errors to avoid, 282-284exams

answers, 297-298questions, 292-294

exercises, 289-291, 294-295meetings, conducting, 281performance management

behavioral anchored rating scales (BARS), 280checklists, 278critical incidents, 279field reviews, 280forced distribution method, 279narrative essays, 279paired comparison method, 278ranking method, 278rating scales, 277results-based method, 280-281

review questions, 291, 296-297

arbitrators

ad hoc, 440American Arbitration Association (AAA), 440decision process, 440

ADDIE

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C&B673

Federal Mediation and Concilation Service (FMCS), 440grievance handling procedures, collective bargaining agree-

ments (CBAs), 439-440panels, 440permanent, 440

ASPA (American Society for Personnel Administration)

AAI (ASPA Accreditation Institute), 24-26Cornell University conference on personnel, 24name change to SHRM (Society for Human Resource

Management), 23

assessment exams, PHR versus SPHR certification, 33-34

attitude versus behavior, 236

auditory learners, 262

audits, human resources, 110

Authorization to Test (ATT) letters, 36

automatic feedback, practice tests, 614

Automobile Workers v. Johnson Controls (1990), fetal protectionpolicies, 479

availability analysis, affirmative action plans (AAPs), 143

avoidance (risk management), 456

BB.F. Skinner’s Operant Conditioning (1957), 48-49

background checks, 199-200

balanced scorecard system (strategic management), 106-107

base pay, compensation, 325

Beck rights, union dues, 435

behavior

attitude versus, 236interviews based on, 187leadership, theories on, 53

behavioral anchored rating scales (BARS), performanceappraisals, 280

biases, interviews

contrast errors, 192first-impression errors, 193halo errors, 193horn errors, 193leniency errors, 193managing, 192-193recency errors, 193similar-to-me errors, 194strictness errors, 193

bills (legislation), hearing and voting process, 115-116

binding arbitration, grievance handling procedures, 439-440

biological health hazards (occupational health), 479-481

Blake and Mouton’s Situational Leadership Theory, 55

Bloodborne Pathogens Standard (OSH Act, 1970), 469

break schedules, training sessions, 268-269

break-even analysis, measuring human resources effectiveness,110

Brinkerhoff’s Stages of Evaluation theory, 252-253

broadbanding, pay grades, 329

bumping rights clauses, collective bargaining agreements (CBAs),432

bursitis, 476

business continuity plans, 457-458

business process perspective, balanced scorecard system(strategic management), 107

CC&B (Compensation and Benefits)

base pay, 325employees versus independent contractors, 302-303exams


exempt status, 304administrative type, 306computer employees, 307creative professional type, 307executive type, 306highly compensated employees, 307learned professional type, 306non-exempt status versus, 304outside sales employees, 307safe harbor provisions, 308salary basis, 305

exercises, 362-364, 367-369independent contractors versus employees, 302-303job evaluation, 321-323legislation

COBRA Act of 1985, 335-336Davis-Bacon Act of 1931, 314Employee Retirement Income Security Act (ERISA) of

1974, 330-334Equal Pay Act of 1963, 320Fair Labor Standards Act of 1938, 314-319Family and Medical Leave Act of 1993 (mandatory

benefit program), 347-351Federal-State Unemployment Insurance Program

(mandatory benefit program), 344-345Health Insurance Portability and Accountability Act of

1996, 337-338Medicare (mandatory benefit program), 342-344Mental Health Parity Act of 1996, 339Older Worker’s Benefit Protection Act of 1990, 336Portal-to-Portal Act of 1947, 319Retirement Equity Act of 1984, 334Revenue Act of 1978 (optional benefit program), 345-347Sarbanes-Oxley Act of 2002, 339-340Social Security (mandatory benefit program), 340-342

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674

Uniformed Services Employment and ReemploymentRights Act of 1994 (mandatory benefit program), 351

Walsh-Healey Public Contracts Act of 1936, 314Worker’s Compensation (mandatory benefit program),

340market pricing

data collection, 323matching benchmark positions, 324

non-exempt statusexempt status versus, 304specific designations, 308

optional benefit programsdefined benefits plan (retirement), 353defined contribution plan (retirement), 353-354life insurance, 357long-term disability (LTD), 357medical insurance, 354-357pay for time not worked, 358Simplified Employee Pension Plan (SEP), 354work-life programs, 358

reviewsanswers to, 369-370questions, 365

structurescompa-ratio tool, 329-330decision making guidelines, 329-330grades, 327-329ranges, 328

total compensation programsattracting and motivating targeted employees, 310communicating, 313direct, 312elements of, 312indirect, 312objectives of, 309-310relevant labor market, 310-312

variable pay, 325-327

candidates, recruitment of

employee referrals, 179-180external, 177-179internal, 175-177measuring cost of, 180-181measuring effectiveness of, 180-181selection criteria, 174-175

career development, 269

carpal tunnel syndrome, 476

case studies, learning methodologies, 244

CD (practice exam), installing, 614-615

central tendency measures, quantitative analysis, 62-63

certification

evolution of in human resources field, 24exams, number of, 26GPHR (Global Professional in Human Resources), 31HR certificate versus, 27importance of, 26initial AAI exam, 24minimum experience, 27PHR (Professional in Human Resources), 29

candidate qualifications, 30-31exam registeration, 35ID requirements, 36scoring information, 36-37SPHR exam versus, 30-34test center sites, 36

reasons for taking exam, 27-28recertification time period, 27SPHR (Senior Professional in Human Resources), 29

candidate qualifications, 30-31PHR exam versus, 30-34

Certification Mode (MeasureUp practice tests), 613

change management

role ofHR professionals, 64human resources, 94-95

theorieschange process theory, 256implementation theory, 256-257

chapter level-based preparatory courses, 15

chapters, formats of, 4-6

charges (EEO)

court remedies, 381-382determinations, 380dismissals, 379handling, 379investigations, 379jurisdictions, 376-377mediation, 379settlements, 379

charging parties (EEO), 376

checklists, performance appraisals, 278

chemical health hazards (occupational health), 477-479

chemical use and dependency

economic costs, 484-485substance abuse programs, 486-487workplace absences, 484-485

child labor, FLSA provisions, 318-319

chronic lumbar strain, 476

Circuit City Stores v. Adams (2001), mandatory arbitration agree-ments, 405

C&B

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Copyright Act of 1976675

civil rights, Kolstad v. American Dental Association (1991), 166

Civil Rights Act of 1964

sexual harassment, 132Title VII provisions, anti-discrimination measures, 137-138

Civil Rights Act of 1991, employee monetary damage awards, 161

classroom courses, exam preparations, 15

Clayton Act of 1914, 408

closed shops (unions), 434

closing processes, project management, 94

COBRA Act of 1985, continuing health coverage provisions,335-336

code of ethics, establishing, 114

collective bargaining

distributive approach, 426good faith, 424-425illegal subjects, 425integrative approach, 426interest-based approach, 426-427permissive subjects, 425required subjects, 425

collective bargaining agreements (CBAs)

Beck rights, union dues, 435bumping rights clause, 432discipline and discharge provisions, 437-438duration of agreements, 430holiday clause, 435hours worked clauses, 432layoffs clause, 437leaves of absence clause, 436-437management rights clause, 430-431no strike clauses, 433non-discrimination clauses, 430performance evaluation clause, 437preambles, 429probation clause, 431seniority clause, 431-432sick days clause, 436typical topics, 427-429union dues deductions, 430union security clauses, 434-435vacation clause, 435-436wage rate clauses, 433-434zipper clauses, 434

college-based preparatory courses, 15

commercial activities, organizations, 104-106

committees (safety), 489

common law, employee rights, 398

contract doctrines, 404-406tort doctrines, 399-404

common situs picketing, 422-423

communication strategies, 43-45

compa-ratio tool, pay rate determination, 329-330

compensation. See C&B (Compensation and Benefits)

compension and benefits area (PHR/SPHR exam), 29

competencies, job analysis (workforce planning), 174

complainants (EEO), 376

complaints (grievance handling procedures), collective bargainingagreements (CBAs), 439

Complete Idiot’s Guide to Human Resource Management, 82

comprehension, learning depth, 9

computer employee exemptions, 307

concerted activities, employees, 419-420

concurrent resolutions (legislation), 115

confidentiality agreements, contract doctrines (common law), 406

Confined Spaces Standard (OSH Act, 1970), 469

Congressional Accountability Act of 1995, protections extended toU.S. Congress employees, 162

construct validity, Uniform Guidelines on Employee SelectionProcedures (1978), 153

constructive discharges, 207

consultants (internal), human resource professionals role as,89-90

content validity, Uniform Guidelines on Employee SelectionProcedures (1978), 153

contingency theories (leadership), Fiedler’s Leadership Theory, 56

continuity plans (business), 457-458

continuous performance clauses, collective bargaining agreements(CBAs), 433

contract doctrines (common law), 404

confidentiality agreements, 406mandatory arbitration agreements, 405non-compete agreements, 405-406

contracts, third-party management, 42-43

contrast biases and errors

interviews, 192performance appraisals, 282

control factors, project management, 93

controlling (management principle), 92-93

controlling processes, project management, 94

coordination (management principle), 92

Copyright Act of 1976

copyright holders, 226exclusive rights of authors, 226fair use criteria, 227length of copyrights, 226protected authorship works, 225public domain criteria, 227

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676

core knowledge areas

examsanswers, 80-82questions, 76-78

exercises, 74-75, 78-79reviews

answers, 79-80questions, 76

Cornell University School of Industrial & Labor Relations, confer-ence on personnel management as profession, 24

cost, project management control factor, 93

cost-benefit analysis

human resources effectiveness, measuring, 110ROI (Return On Investment), calculating, 236-238

court remedies, charges (EEOC), 381-382

creative professional exemptions, 307

credit history

background checks, 200pre-employment screening, 200

criminal background checks, 199

criterion-related validity, Uniform Guidelines on EmployeeSelection Procedures (1978), 153

critical incidents, performance appraisals, 279

Crosby, Philip B., 258

culture (organizations), 384-385

Custom Mode (MeasureUp practice tests), 613

customer perspective, balanced scorecard system (strategicmanagement), 107

cynicism, preventing from ethics standpoint, 113

DDavis-Bacon Act of 1931, compensation legislation, 314

deauthorization of labor unions, 419

decertification of labor unions, 419

decline stage (organizations), 108

defamation, 402

defined benefits plans (retirement), 353

defined contribution plans (retirement), 353-354

Delphi technique, non-mathematical forecast for workforce plan-ning, 168

Deming, W. Edwards, total quality management (TQM) pioneer,258

democratic leadership style, 57

demonstrations, learning methodologies, 243

dental insurance, 356-357

Department of Health and Human Services (HHS), 485

Department of Labor

ERISA administrative enforcement, 333-334overtime, exempt and non-exempt status, 35website, 502

design patents, 228

design [D] phase (ADDIE)

elements, 238-239establishing time frames, 245identification of

learning methodologies, 241-244outcome objectives, 240-241

process overview, 240sign offs, 245theoretical foundations, 239-240

Designing Dynamic Organizations, 126

determinations, charges (EEOC), 380

development phase, strategic planning, 101

development stage (organizations), 108

development [D] phase (ADDIE), 245

dictatorial leadership style, 57

direct compensation, 312

directing (management principle), 92

directive interviews, 185

disabilities

Americans with Disabilities Act of 1990, 159-161benefits, Social Security, 341discrimination, questions to avoid in interviews, 196-197Rehabilitation Act of 1973, 146Vietnam Era Veterans’ Readjustment Assistance Act of 1974,

147

discipline, Weingarten Rights, 428

discipline and discharge provisions, collective bargaining agree-ments (CBAs), 437-438

discrimination

Civil Rights Act of 1964, Title VII provisions, 137-138Equal Employment Opportunity (EEO)

disparate or adverse impact, 130-131disparate treatment, 129perpetuation of past practices, 131

interview questions to avoidage discrimination, 196disability discrimination, 196-197race discrimination, 195-196religious discrimination, 196sex discrimination, 194-195

landmark casesGriggs v. Duke Power (1971), 162McDonnell Douglas Corp. v. Green (1973), 163McKennon v. Nashville Banner Publishing (1995), 165St. Mary’s Honor Center v. Hicks (1993), 165

disparate or adverse impact, discrimination type, 130-131

disparate treatment, discrimination type, 129

distributive collective bargaining, 426

diversity issues, 58

core knowledge areas

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employees677

divisional organizational structures, 69

documentation

employee records management, 67-68requirements, 45

double breasting picketing, 422

driving history, background checks, 200

drug tests, 199, 486-487

Drug-Free Workplace Act, 1988, 472-473

durations, collective bargaining agreements (CBAs), 430

Ee-alerts, legislative updates, 118

economic strikes, 421

EEO (Equal Employment Opportunity)

chargescourt remedies, 381-382determinations, 380dismissals, 379handling, 379investigations, 379jurisdictions, 376-377mediation, 379settlements, 379

charging party, 376complainants, 376Fair Employment Practices Agencies (FEPAs), 376plaintiffs, 376respondents, 376

EEO-1 (Employer Information) Reports, 133-134

EEO-3 (Local Union) Reports, 133

EEO-4 (State and Local Government) Reports, 133

EEO-5 (Elementary-Secondary Staff Information) Reports, 133

EEOC (Equal Employment Opportunity Commission)

applicant flow data requirements, 135-136charges

court remedies, 381-382determinations, 380handling, 379

website, 222

EEOC v. Waffle House (2002), mandatory arbitration agreements,405

elected officials

contacting, 117-118lobbying, 118

Electrical Hazards Standard (OSH Act, 1970), 469

Elementary-Secondary Staff Information Reports. See EEO-5Reports

Ellerth v. Burlington Northern Industries (1998), landmark sexualharassment case, 166

ELPI (Employment Practices Liability Insurance), 458-459

email, ER/LR communication, 388

Emergency Action Plan Standard (OSH Act, 1970), 468

emergency management, 457-458

employee and labor relations area (PHR/SPHR exam), 29

employee assistance programs (EAPs)

benefits of, 483confidentiality issues, 482elements of, 482

employee participation groups, ER/LR, 391

Employee Polygraph Protection Act (EPPA), 1988, 460

employee referrals

external candidate recruitment, 179-180nontraditional staffing alternatives, 180

Employee Retirement Income Security Act (ERISA) of 1974, 330

cliff vesting, 331employee protections, 331-333government agency enforcement, 333-334graded vesting, 331

employee surveys, needs analysis/assessment, 233

employees

adult learning processes, 46-47aggression/violence, preventing from ethics standpoint,

113-114communication strategies, 386-388independent contractors versus, 302-303involvement strategies, 388-389

employee participation groups, 391focus groups, 390-391management by walking around (MBWA), 392open-door policies, 392suggestion programs, 392surveys, 389-390

labor unions, maintenance of membership, 435legal actions, reducing exposure to, 72legislation, common law, 398


motivation theoriesAdams’s Equity Theory (1963), 51B.F. Skinner’s Operant Conditioning (1957), 48-49Herzberg’s Motivation-Hygiene Theory (1959), 49-50Maslow’s Hierarchy of Needs (1954), 47-48McClelland’s Acquired Needs Theory (1961), 50McGregor’s Theory X and Theory Y (1960), 50Vroom’s Expectancy Theory (1964), 51

new employeesonboarding, 202-203orientation of, 202-203

Privacy Act of 1974, 137

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678

progressive discipline, 392-394discussion of problem (coaching), 395involuntary terminations, 397suspensions, 396verbal warning, 396written warning, 396

protected concerted activities, 419-420records management, 67-68recruitment, total compensation programs, 310relations initiatives, measuring success of, 397-398relocation of, 202rights, OSH Act, 1970, 464-465terminations

constructive discharges, 207involuntary, 203-206voluntary, 206

total compensation programs, 312-313training methods, 51-52

employer branding, recruitment, 174

Employer Information Reports. See EEO-1 Reports

employers, OSH Act, 1970

requirements, 466responsibilities, 468rights, 470

employment

agencies, external candidate recruitment, 178-179contracts, 201-202exams


exercises, 212-214, 217-219history, gaps, 28offers

employment contracts, 201-202extending, 200-201relocations, 202

testingAlbemarle Paper. v. Moody (1975), 163personality tests, 198Washington v. Davis (1976), 163

employment-at-will doctrine, 399-400

employment-at-will statements, 184

environmental health hazards (occupational health), 475

environmental scanning, 103-104

equal employment opportunity (EEO)

applicant flow data, 135-136covered individuals, 136discrimination

disparate or adverse impact, 130-131disparate treatment, 129perpetuation of past practices, 131

protected classes, 129reporting requirements, 133-134sexual harassment, 132

Equal Employment Opportunity Commission. See EEOC

Equal Pay Act of 1963, compensation provisions, 320

ER/LR (Employee Relations/Labor Relations)

book resources, 451-452common law, 398


communication strategies, 386-388EEO (Equal Employment Opportunity), 376-382exams


external considerations, 382-385initatives, measuring success of, 397-398involvement strategies, 388

employee participation groups, 391focus groups, 390-391management by walking around (MBWA), 392open-door policies, 392suggestion programs, 392surveys, 389-390

labor unionscollective bargaining, 424-427collective bargaining agreements (CBAs), 427-440deauthorization of, 419decertification of, 419economic strikes, 421federations, 414international, 414-415locals, 413national, 414organizing process, 415-418picketing during strikes, 422-423protected concerted activities, 419-420strikes, 423sympathy strikes, 422unfair labor practice strikes, 421

legislationClayton Act of 1914, 408Labor-Management Relations Act of 1947, 411-412Labor-Management Reporting and Disclosure Act of

1959, 413National Industrial Recovery Act of 1933, 409National Labor Relations Act of 1935, 409-411Norris-LaGuardia Act of 1932, 409Railway Labor Act of 1926, 408-409Sherman Antitrust Act of 1890, 407-408

overview, 374-375

employees

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Executive Order 11478679

progressive discipline, 392-394discussion of problem (coaching), 395involuntary terminations, 397suspensions, 396verbal warning, 396written warning, 396

reviewsanswers to, 448-449questions, 445

website resources, 451-452

escalation of complaints (grievance handling procedures), collec-tive bargaining agreements (CBAs), 439

ethics

business school requirements, 112definition of, 112maintenance

organizational benefits, 113-114prevention of cynicism, 113prevention of employee aggression and violence, 113-114prevention of erosion of trust, 113prevention of policy dysfunction, 113

organizations, cultivating, 114private and public sectors, 112role of human resources in, 112Royal Oaks Post Office shooting, 113

ethics and professional standards (SHRM), 59-60

evaluation phase, strategic planning, 103

evaluation [E] phase (ADDIE), 250

Brinkerhoff’s Stages of Evaluation theory, 252-253Levels of Evaluation theory, 251-252

exams

answering strategies, 17-19assessment exams, 33-34body of knowledge, 14certification versus earned HR certificate, 27GPHR (Global Professional in Human Resources), 31importance of certification, 26learning depths, 9minimum experience, 27personal study plans, developing, 11-12PHR (Professional in Human Resources), 29

candidate qualifications, 30-31design goals, 24ID requirements, 36registeration, 35scoring information, 36-37SPHR exam versus, 30-34test center sites, 36

practice examsAdaptive Mode, 613automatic feedback, 614

CD installation, 614-615Certification Mode, 613creating shortcuts to, 615-616Custom Mode, 613Missed Question Mode, 614Non-Duplicate Mode, 614random questions/answers, 614Study Mode, 613technical support, 616

preparation guidelines, 8-9preparation options

answering strategies, 16classroom courses, 15day of test, 17-19online courses, 15-16online study groups, 16self-study methods, 16study buddy approach, 16

Professional Examination Service (PES), administration of,13

questionsC&B (Compensation and Benefits), 365-367, 370-372core knowledge areas, 76-82employment, 215-217, 221-222ER/LR, 445-451format of, 14-15human resource development (HRD), 292-294, 297-298labor unions, 445-451number of, 14-15occupational health, safety, and security (OHSS), 502organizations, 121-126project management, 121-126risk management, 496-502strategic management, 121-126workforce planning, 215-217, 221-222

reasons for taking, 27-28recertification time period, 27SPHR (Senior Professional in Human Resources), 29

candidate qualifications, 30-31differences with PHR exam, 30

strategic management, amount of coverage, 84study tips

pretesting, 12strategies, 9-11

test-taking tips, 13time limit, 17

executing processes, project management, 94

executive exemptions, 306

Executive Order 11246 (race discrimination), 139-142

Executive Order 11375 (sex discrimination), 140

Executive Order 11478 (age discrimination), 140

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680

Executive Order 13087 (sexual orientation discrimination), 140

Executive Order 13152 (parental status discrimination), 140

exempt status

compensation classification, 304administrative type, 306computer employees, 307creative professional type, 307executive type, 306highly compensated employees, 307learned professional type, 306outside sales employees, 307safe harbor provisions, 308salary basis, 305

non-exempt status versus, 304

exercises

C&B (Compensation and Benefits), 362-364, 367-369core knowledge areas, 74-75, 78-79employment, 212-214, 217-219human resource development (HRD), 289-291, 294-295risk management, 494-495, 498-499workforce planning, 212-214, 217-219

exit interviews, 207-208

Exit Routes Standard (OSH Act, 1970), 468

expectancy, Vroom’s Expectancy Theory (1964), 51

external candidate recruitment

employee referrals, 179-180employment agencies, 178-179sources, 177-178

extinction, B.F. Skinner’s Operant Conditioning Theory (1957),48-49

Ffacilitators/instructors, pilot programs, 247

factor comparison, quantitative job evaluation (compensation),322-323

Fair and Accurate Credit Transactions Act (FACTA), 2003, 461

Fair Credit Reporting Act (FCRA), 1970, 460

Fair Employment Practices Agencies (FEPAs), 376

Fair Labors Standards Act (FLSA), overtime provisions, 35

fair use, copyrighted materials, 227

FairPay (FLSA)

exempt status employees, 305administrative type, 306computer employees, 307creative professional type, 307executive type, 306highly compensated employees, 307

learned professional type, 306outside sales employees, 307

non-exempt status employees, specific desginations, 308

Family and Medical Leave Act of 1993

employeeseligibility, 347requirements, 348

employer requirements, 348serious health conditions, 350-351

Faragher v. City of Boca Raton (1998), landmark sexual harass-ment case, 166

Fayol, Henri

management principles, 91-93organizational activities, 104-106

featherbedding agreements, 411

Federal Mediation and Concilation Service (FMCS), 440

Federal-State Unemployment Insurance Program, 344-345

federations (labor unions), 414

feedback

automatic, practice tests, 614collection, pilot programs, 246-247performance management, BASIC acronym, 275-276

fetal protection policies, chemical health hazards, 479

Fiedler’s Leadership Theory, contingency, 56

field reviews, performance appraisals, 280

financial activities, organizations, 104-106

financial perspective, balanced scorecard system (strategicmanagement), 107

fire fighters, non-exempt designation, 308

Fire Safety Standard (OSH Act, 1970), 468

first-impression biases and errors


Fishbone diagram, total quality management (TQM) tool, 259

Flexible Spending Accounts (FSAs), Section 125 type, 346

FLSA (Fair Labor Standards Act)

child labor provisions, 318-319employees covered under act, 314-315exempt status

computer employees, 307creative professional type, 307executive type, 306highly compensated employees, 307learned professional type, 306non-exempt status versus, 304outside sales employees, 307safe harbor provisions, 308salary basis, 305

FairPay provisions, exempt status, 305

Executive Order 13087

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health maintenance organizations681

minimum wage, 315-317non-exempt status, specification designations, 308overtime compensation

rate of pay calculations, 318workweek hours calculations, 317-318

record-keeping provisions, 319

focus groups

ER/LRconducting, 390-391involvement strategies, 390-391

needs analysis/assessment, 234

food-related issues, training sessions, 269

forced distribution method, performance appraisals, 279

Form 300 (OSH Act, 1970), 466-467

Form 300A (OSH Act, 1970), 467

Form 301 (OSH Act, 1970), 467

foundation phase, strategic planning, 100-101

functional activities, organizations, 69, 104-106

Ggainsharing incentive plans, variable pay compensation, 326

Gamble v. Dollar General Corp, negligent training, 403

gaps in employment, benefits of certification, 28

General Duty Clause-Section 5 (OSH Act, 1970), 464

General Dynamics Land Systems v. Cline (2004), landmark agediscrimination case, 167

Get Them On Your Side, 126

Global Professional in Human Resources. See GPHR (GlobalProfessional in Human Resources)

Golembiewski, R.T., characteristics of organization development(OD), 253

good cause terminations, 401

good faith and fair dealing exception, 401

good faith collective bargaining, 424-425

GPHR (Global Professional in Human Resources), 26, 31

Gratz v. Bollinger (2003), landmark affirmative action case, 166

grievance handling provisions, collective bargaining agreements(CBAs), 437-438

binding arbitration, 439-440escalation of complaint, 439initiation of complaint, 439

Griggs v. Duke Power (1971), landmark discrimination case, 162

Grutter v. Bollinger (2003), landmark affirmative action case, 166

Hhalo biases and errors


handbooks, ER/LR communication

legal language, 388topics, 386-387

handicapped discrimination, Executive Order 11478 federal workprojects/contractors, 140

harassment (EEO), sexual, 132

Harris v. Forklift Systems (1993), landmark sexual harassmentcase, 165

HCRI (Human Resource Certification Institute), 1

health and wellness programs, 483

health benefits, outsourcing assignments, 42

health hazards (occupational health)

biologicalHepatitis B virus (HBV), 480Hepatitis C virus (HCV), 480HIV/AIDS, 480infectious diseases, 479-480pandemics, 481tuberculosis, 481

chemicalMSDS (Material Safety Data Sheet), 477-479teratogens, 479

environmental, 475physical

design problems, 476-477musculoskeletal disorders (MSDs), 476objects and conditions, 475

health insurance, 354

COBRA Act of 1985continuing coverage for former employees, 335qualifying events, 335-336

dental plansmajor restorative care, 356orthodonture, 357preventive care, 356restorative care, 356

HMOs, 355indemnity plans, 355POS plans, 356PPOs, 355prescription drug coverage, 357vision coverage, 357

Health Insurance Portability and Accountability Act of 1996,337-338

health maintenance organizations (HMOs), 355

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682

Hearing Conservation Standard (OSH Act, 1970), 469

Heneman, Herbert, Jr., 23

Hepatitis B virus (HBV), employee protections, 480

Hepatitis C virus (HCV), employee protections, 480

Hersey and Blanchard’s Situational Leadership Theory, 53-55

Herzberg’s Motivation-Hygiene Theory (1959), 49-50

highly compensated exemptions, 307

histograms, total quality management (TQM) tool, 259

HIV/AIDS, employee protections, 480

holiday clause, collective bargaining agreements (CBAs), 435

Homeland Security Act, 2002, 474

horn biases and errors, interviews, 193

hot cargo agreements, 411

hours worked

collective bargaining agreements (CBAs), 432overtime compensation, calculations, 317-318

HR exempt-level status, 35

HR non-exempt level status, 35

HR Scorecard, The, 126

HR Value Proposition, The, 126

HRCI (Human Resources Certification Institute)

certification examsGPHR (Global Professional in Human Resources), 31importance of, 26materials covered, 14minimum experience, 27number of, 26PHR (Professional in Human Resources), 29-30PHR (Professional in Human Resources), candidate qual-

ifications, 30-31PHR (Professional in Human Resources), ID require-

ments, 36PHR (Professional in Human Resources), registering, 35PHR (Professional in Human Resources), scoring infor-

mation, 36-37PHR (Professional in Human Resources), test center

sites, 36reasons for taking, 27reasons for taking, gaps in employment, 28recent graduate provisions, 35recertification time period, 27SPHR (Senior Professional in Human Resources), 29-30SPHR (Senior Professional in Human Resources), candi-

date qualifications, 30-31student provisions, 35

formerly known as AAI (ASPA Accreditation Institute), 24website, test resources, 17

HRD (Human Resource Development), 224

ADDIEanalysis/assessment [A] phase, 229-238design [D] phase, 238-245

development [D] phase, 245evaluation [E] phase, 250-253implementation [I] phase, 245-250

career development, 224, 269definition of, 224exams


exercises, 289-291, 294-295leadership development, 270-272legislation

Copyright Act of 1976, 225-226fair use criteria, 227public domain criteria, 227U.S. Patent Act, 228

organization development (OD), 224change management theories, 256-257characteristics (Golembiewski), 253culture of organization, 255interventions, 257purposes of, 254total quality management (TQM), 257-260

performance managementappraisals, 277-284feedback and documentation, 275-276organizational mission, 273organizational values, 273-274performance appraisal versus, 272standards, setting, 274-275

reviewsanswers, 296-297questions, 291

study strategies, 223training, 224, 260

adult learning (andragogy), 261-262air flow, 268food-related issues, 269learning curves, 263-265learning styles, 262-263noise control, 268retention levels, 265scheduling breaks, 268-269seating configuration, 266-267

HRIS (Human Resource Information System)

function of, 98selection criteria, needs assessment and analysis, 60-61

Human Resource Champions, 126

Hearing Conservation Standard

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interviews683

human resources

development of, 85effectiveness, measuring via

audits, 110break-even analysis, 110cost-benefit analysis, 110primary research, 111return on investment (ROI), 110secondary research, 111

functions, development of, 85future trends, 99Impact Model

catalysts, 88consultation, 87policies and procedures, 86programs and processes, 87

internal consultants, 89Seven Stages of Internal Consulting model (Prescott,

2005), 90role in change management, 94-95stool leg analogy

administrative leg, 88operational and tactical leg, 89strategic leg, 88

II-9 form, U.S. work eligibility, 154-156

ID requirements (exam), 36

illegal aliens, Immigration Reform and Control Act of 1986,154-156

illegal subjects, collective bargaining, 425

immersion training preparatory courses, 15

Immigration Reform and Control Act of 1986, 154-156

Impact Model (HT)

catalysts, 88consultation, 87policies and procedures, 86programs and processes, 87

implementation phase, strategic planning

creation of credibility, 103level of commitment from leaders, 102

implementation theory (change management), 256-257

implementation [I] phase (ADDIE), pilot programs, 245

facilitators/instructors, 247feedback collection, 246-247participant dynamics, 248-249presentation clarity, 247-248presentation effectiveness, 248question/answer techniques, 249-250run options, 246

implied contracts

oral, 401written documents/publications, 400

in-house company preparatory courses, 15

incentive plans, variable pay compensation

gainsharing, 326profit sharing, 327short-term, 326

independent contractors versus employees, compensation issues,302-303

indirect compensation, 312

Industrial Relations, role in human resources development, 85

infectious diseases, biological health hazards, 479

Hepatitis B virus (HBV), 480Hepatitis C virus (HCV), 480HIV/AIDS, 480pandemics, 481tuberculosis, 481

initiation processes, project management, 94

initiatives (employee relations), measuring success of, 397-398

installing practice test CD, 614-615

instructional design (ISD), 239

instrumentality, Vroom’s Expectancy Theory (1964), 51

insurance, ELPI, 458-459

integrative collective bargaining, 426

inter/intra personal skills, observing in interviews, 190

interest arbitration, 440

interest-based collective bargaining, 426-427

internal audit and reporting system, affirmative action plans(AAPs), 144-146

internal candidate recruitment

advantages and disadvantages, 176job bidding, 175job postings, 175policy considerations, 176-177replacement charts, 176skill inventories, 175-176

internal consultants, human resource professionals role as, 89-90

International Confederation of Free Trade Unions, labor unionfederation, 414-415

international labor unions, 414-415

interventions, organizational development (OD)

team-building exercises, 257total quality management (TQM), 257-260

interviews, 184

background checks, 199-200behavior-based, 187candidate questions, 189closing stage, 190conducting, 190

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684

directive type, 185intra/inter personal skills, observing, 190legal considerations, 194-197non-directive type, 185non-verbal behaviors, observing, 191note taking, 191one-on-one, 187-188panel, 187-188personal biases, managing, 192-193phone, 186pitching the position, 189pre-employment tests, 198prescreen, 186professionalism, exhibiting, 194questions to ask, 189questions to avoid

age discrimination, 196disability discrimination, 196-197race discrimination, 195-196religious discrimination, 196sex discrimination, 194-195

rapport, 188realistic job previews (RJPs), 198stress, 187structure of, 188Uniform Guidelines on Employee Selection Procedures

(1978), 152-153

intra/inter personal skills, observing in interviews, 190

introduction stage (organizations), 107-108

invasion of privacy, 402

involuntary terminations, 206

layoffs, 203effect on remaining employees, 205employee criteria, 204role of HR department, 204

progressive discipline, 397

IRS (Internal Revenue Service)

employees versus independent contractors rulings, 303ERISA administrative enforcement, 333-334independent contractors versus employee rulings, 303

Ishikawa, Kaoru, 258

Jjob analysis

conducting, 65-66elements of, 65information gathering process, 65-66

interviews, conducting, 66workforce planning

competencies, 174descriptions, 171-172essential versus non-essential functions, 173specifications, 173

job bidding, internal candidate recruitment, 175

job classification, nonquantitative job evaluation (compensation),321

job descriptions, creating, 66-67

job evaluation

nonquantitative, 321quantitative

factor comparison, 322-323point factor systems, 322

job group analysis, affirmative action plans (AAPs), 143

job offers


job openings, interviews, 184

background checks, 199-200behavior-based, 187candidate questions, 189closing stage, 190conducting, 190directive type, 185intra/inter personal skills, 190legal considerations, 194-197non-directive type, 185non-verbal behaviors, 191note taking, 191one-on-one, 187-188panel, 187-188personal biases, managing, 192-193phone, 186pitching the position, 189pre-employment tests, 198prescreen, 186professionalism, exhibiting, 194questions to ask, 189rapport, 188realistic job previews (RJPs), 198stress, 187structure of, 188

job postings, internal candidate recruitment, 175

job slotting, nonquantitative job evaluation (compensation), 321

job-specific employment applications, 183

interviews

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Labor-Management Reporting and Disclosure Act of 1959685

job terminations

constructive discharges, 207involuntary, 203-206voluntary, 206

Johnson v. Santa Clara County Transportation Agency (1987), land-mark affirmative action case, 164

joint resolutions (legislation), 115

Juran, Joseph J., 258

jurisdictions

EEOC charges, 376-377strikes, 412, 423

just cause terminations, 401

K - LKaplan, Dr. Robert, 106

Kirkpatrick’s Levels of Evaluation theory, 251-252

Know Your Responsibilities – Ethics & Fiduciary Duties for HR, 126

knowledge training, training initiatives (ADDIE), 235

Knowles, Malcolm, 261-262

Kolstad v. American Dental Association (1991), landmark civilrights punitive damage case, 166

labor unions

agency shops, 435book resources, 451-452Clayton Act of 1914, 408closed shops, 434collective bargaining

distributive approach, 426good faith, 424-425illegal subjects, 425integrative approach, 426interest-based approach, 426-427permissive subjects, 425required subjects, 425

collective bargaining agreements (CBAs)bumping rights clauses, 432discipline and discharge provisions, 437-438duration of agreements, 430grievance procedures, 438-440holiday clause, 435hours worked clauses, 432layoffs clause, 437leaves of absence clause, 436-437management rights clause, 430-431no strike clauses, 433non-discrimination clauses, 430performance evaluation clause, 437

preambles, 429probation clauses, 431seniority clauses, 431-432sick days clause, 436typical topics, 427-429union dues deductions, 430union security clauses, 434-435vacation clause, 435-436wage rate clauses, 433-434zipper clauses, 434

deauthorization of, 419decertification of, 419due deductions by management, 430dues payments, Beck rights, 435employees, maintenance of membership, 435exams


federations, 414international, 414-415Labor-Management Relations Act of 1947, 411-412Labor-Management Reporting and Disclosure Act of 1959,

413locals, 413national, 414National Industrial Recovery Act of 1933, 409National Labor Relations Act of 1935, 409-411Norris-LaGuardia Act of 1932, 409open shops, 434organizing process, 415-416

impermissible employer activities, 418impermissible union activities, 418permissible employer activities, 417-418permissible union activities, 417

protected concerted activities, 419-420reviews


right-to-work states, 412strikes

economic, 421jurisdictional, 423picketing activities, 422-423sympathy, 422unfair labor practices, 421wildcat, 423

union shops, 435website resources, 451-452

Labor-Management Relations Act of 1947, 411-412

Labor-Management Reporting and Disclosure Act of 1959, 413

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686

laissez-faire leadership style, 57

Landrum-Griffin Act (Labor-Management Reporting and DisclosureAct of 1959), 413

laws

exam study advice, 127veto process, 116

layoffs, 203

collective bargaining agreements (CBAs), 437effect on remaining employees, 205employee criteria, 204role of HR department, 204Worker Adjustment and Retraining Notification Act of 1988

provisions, 157-159

leadership

development of, 270-272styles of, 57theories, 52

behavioral type, 53contingency type, 56situational type, 53-55trait type, 53

learned professional exemptions, 306

learning and growth perspective, balanced scorecard system(strategic management), 107

learning curves

negatively accelerating learning curves, 263plateau learning curves, 264-265positively accelerating learning curves, 263S-shaped learning curves, 264

learning methodologies, design [D] phase (ADDIE)

activities, 243case studies, 244demonstrations, 243lectures, 242reading, 243role plays, 244small group discussions, 243

learning styles

auditory learners, 262exam preparation guidelines, 8-9tactile/kinesthetic learners, 263visual learners, 262

leave of absence clause, collective bargaining agreements (CBAs),436-437

lectures, learning methodologies, 242

legal cases

affirmative actionGratz v. Bollinger (2003), 166Grutter v. Bollinger (2003), 166Johnson v. Santa Clara County Transportation Agency

(1987), 164

Martin v. Wilks (1988), 164Regents of California v. Bakke (1978), 163Taxman v. Board of Education of Piscataway (1993), 165United Steelworkers v. Weber (1979), 164

age discrimination, General Dynamics Land Systems v. Cline(2005), 167

civil rights, Kolstad v. American Dental Association (1991),166

discriminationGriggs v. Duke Power (1971), 162McDonnell Douglas Corp. v. Green (1973), 163McKennon v. Nashville Banner Publishing (1995), 165St. Mary’s Honor Center v. Hicks (1993), 165

employment testsAlbemarle Paper v. Moody (1975), 163Washington v. Davis (1976), 163

sexual harassmentEllerth v. Burlington Northern Industries (1998), 166Faragher v. City of Boca Raton (1998), 166Harris v. Forklift Systems (1993), 165Meritor Savings Bank v. Vinson (1986), 164

legal considerations (interviews), managing, 194-197

legal issues, risk management, 72

legislation

bills, hearing and voting process, 115-116C&B (Compensation and Benefits)

COBRA Act of 1985, 335-336Employee Retirement Income Security Act (ERISA) of

1974, 330-334Family and Medical Leave Act of 1993 (mandatory

benefit program), 347-351Federal-State Unemployment Insurance Program

(mandatory benefit program), 344-345Health Insurance Portability and Accountability Act of

1996, 337-338Medicare (mandatory benefit program), 342-344Mental Health Parity Act of 1996, 339Older Worker’s Benefit Protection Act of 1990, 336Retirement Equity Act of 1984, 334Revenue Act of 1978 (optional benefit program), 345-347Sarbanes-Oxley Act of 2002, 339-340Social Security (mandatory benefit program), 340-342Uniformed Services Employment and Reemployment

Rights Act of 1994 (mandatory benefit program), 351Worker’s Compensation (mandatory benefit program),

340compensation

Davis-Bacon Act of 1931, 314Equal Pay Act of 1963, 320Fair Labor Standards Act of 1938, 314-319Portal-to-Portal Act of 1947, 319Walsh-Healey Public Contracts Act of 1936, 314

laissez-faire leadership style

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management687

e-alerts, 118elected officials

contacting, 117-118lobbying, 118

EEO (Equal Employment Opportunity)covered individuals, 136discrimination, 129-131harassment, 132protected classes, 129reporting requirements, 133-134

ER/LRClayton Act of 1914, 408Labor-Management Relations Act of 1947, 411-412Labor-Management Reporting and Disclosure Act of

1959, 413National Industrial Recovery Act of 1933, 409National Labor Relations Act of 1935, 409-411Norris-LaGuardia Act of 1932, 409Railway Labor Act of 1926, 408-409Sherman Antitrust Act of 1890, 408Sherman Antitust Act of 1890, 407

exam study advice, 127HRD (Human Resource Development)

Copyright Act of 1976, 225-226fair use criteria, 227public domain criteria, 227U.S. Patent Act, 228

laws, enacting methods, 116risk management

Drug-Free Workplace Act, 1988, 472-473Employee Polygraph Protection Act (EPPA), 1988, 460Fair and Accurate Credit Transactions Act (FACTA),

2003, 461Fair Credit Reporting Act (FCRA), 1970, 460Homeland Security Act, 2002, 474MSHA (Mine Safety and Health Act), 1977, 472Occupational Safety and Health (OSH) Act, 1970,

461-472Privacy Act, 1974, 461Sarbanes-Oxley Act, 2002, 474-475USA Patriot Act, 2001, 473

types of, 115workforce planning

affirmative action plans (AAPs), 142-146Age Discrimination in Employment Act of 1967, 146Americans with Disabilities Act of 1990, 159-161Civil Rights Act of 1991, 161Congressional Accountability Act of 1995, 162Executive Order 11246, 139-142Executive Order 11375, 140Executive Order 11478, 140

Executive Order 13087, 140Executive Order 13152, 140Immigration Reform and Control Act of 1986, 154-156Pregnancy Discrimination Act of 1978, 150-151Privacy Act of 1974, 137Rehabilitation Act of 1973, 146Title VII of the Civil Rights Act of 1964, 137-138Uniform Guidelines on Employee Selection Procedures

(1978), 151-153Vietnam Era Veterans’ Readjustment Assistance Act of

1974, 147Worker Adjustment and Retraining Notification Act of

1988, 157-159

leniency biases and errors


Level of Needs Analysis (McGehee and Thayer)

man analysis, 231organizational analysis, 230

Levels of Evaluation theory, evaluation [E] phase (ADDIE), 251-252

Lewin’s change process theory, 256

liability (legal issues), risk exposure, 72

life cycles (organizations)

decline stage, 108development stage, 108introduction stage, 107-108maturity stage, 108

life insurance, 357

lobbying elected officials, 118

Local Union Reports. See EEO-3 Reports

locals (labor unions), 413

Lockout/Tagout Standard (OSH Act, 1970), 469

long-form employment applications, 183

MMachine Guarding Standard (OSH Act, 1970), 469

Mackay Doctrine, economic strikes, 421

macro study approach, 10

man analysis, ADDIE, 231

management

Fayol, Henri, 91principles of, 91-93project management, 57

control factors, 93exam questions/answers, 121-126Project Management Institute (PMI), 93-94review questions/answers, 121, 124

riskavoidance, 456business continuity plans, 457-458

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688

ELPI, 458-459exam questions/answers, 496-502exercises, 494-495, 498-499legal liability, 72legislation, 460-475modification, 456process model, 455-456retention, 457review questions/answers, 496, 500sharing, 457

Management by Objectives (MBO), performance appraisals,280-281

management by walking around (MBWA), ER/LR, 392

management rights clause, collective bargaining agreements(CBAs), 430-431

managerial activities, organizations, 104, 106

Managing Human Resources, 82

mandatory arbitration agreements, contract doctrines (commonlaw), 405

mandatory benefits

Social Security, 340-341Worker’s Compensation, 340

market pricing, compensation data, 323-324

Martin v. Wilks (1988), landmark affirmative action case, 164

Maslow’s Hierarchy of Needs (1954), 47-48

mass layoffs, Worker Adjustment and Retraining Notification Act of1988 provisions, 157-159

mathematical forecasts, workforce planning

multiple linear regression, 171ratio analysis, 169simple linear regression, 170simulations, 171trend analysis, 169turnover analysis, 170

matrix organizational structures, 69-70

maturity stage (organizations), 108

McClelland’s Acquired Needs Theory (1961), 50

McDonnell Douglas Corp. v. Green (1973), landmark discrimina-tion case, 163

McGregor’s Theory X and Theory Y (1960), 50

McKennon v. Nashville Banner Publishing (1995), landmarkdiscrimination case, 165

mean method, quantitative analysis, 62

MeasureUp practice tests

Adaptive Mode, 613Certification Mode, 613Custom Mode, 613Missed Question Mode, 614Non-Duplicate Mode, 614shortcuts to, creating, 615-616Study Mode, 613technical support, 616

median method, quantitative analysis, 63

Medical and First Aid Standard (OSH Act, 1970), 468

medical exams (pre-employment tests), 199

medical insurance, 354

dental insurance, 356-357HMOs, 355indemnity plans, 355POS plans, 356PPOs, 355prescription drug coverage, 357vision coverage, 357

Medicare, old age/disability hospital insurance, 342-344

Mental Health Parity Act of 1996, 339

Meritor Savings Bank v. Vinson (1986), landmark sexual harass-ment case, 164

micro study approach, 10

military, Uniformed Services Employment and ReemploymentRights Act of 1994, 351

minimum wage, FLSA provisions, 315-317

Missed Question Mode (MeasureUp practice tests), 614

mode method, quantitative analysis, 63

modification (risk management), 456

monopolies, Sherman Antitrust Act of 1890, 407-408

mothers, Pregnancy Discrimination Act of 1978, 150-151

motivation theories

Adams’s Equity Theory (1963), 51B.F. Skinner’s Operant Conditioning (1957), 48-49Herzberg’s Motivation-Hygiene Theory (1959), 49-50Maslow’s Hierarchy of Needs (1954), 47-48McClelland’s Acquired Needs Theory (1961), 50McGregor’s Theory X and Theory Y (1960), 50Vroom’s Expectancy Theory (1964), 51

MSDS (Material Safety Data Sheet), chemical health hazards,477-479

MSHA (Mine Safety and Health Act) of 1977, 472

multiple choice questions, 14-15

multiple linear regression, mathematical forecast for workforceplanning, 171

musculoskeletal disorders (MSDs), 476

Nnarrative essays, performance appraisals, 279

National Industrial Recovery Act of 1933, 409

National Institute for Public Safety and Health (NIOSH), 487

National Institute on Drug Abuse (NIDA), 485

National Institutes of Health, 485

National Labor Relations Act of 1935, 409-411

national labor unions, 414

Needlestick Safety and Prevention Act of 2000, 469

needs assessment and analysis, 41

management

18_0789736772_index.qxd 11/9/07 9:55 AM Page 688

optional benefits programs689

negative correlation, quantitative analysis, 62

negative reinforcement, B.F. Skinner’s Operant ConditioningTheory (1957), 48-49

negatively accelerating learning curves, 263

negligent hiring, 402-403

negligent referral, 404

negligent retention, 404

negligent training, 403

new employees

onboarding, 202-203orientation of, 202-203

newsletters, ER/LR communication, 388

NLRB v. Henry Colder Co. (1990), protected concerted activities,420

NLRB v. Oakes Machine Corp. (1990), protected concerted activi-ties, 420

NLRB v. Weingarten (1975), employee rights at discipline meet-ings, 428

NLRB v. Westmont Plaza (1990), protected concerted activities,420

NLRB v. Wooster Division of Borg-Warner (1958), collectivebargaining issues, 425

no lockout clauses, collective bargaining agreements (CBAs), 433

no strike clauses, collective bargaining agreements (CBAs), 433

noise control, training sessions, 268

nominal group technique, non-mathematical forecast for workforceplanning, 168-169

non-compete agreements, contract doctrines (common law),405-406

non-directive interviews, 185

non-discrimination clauses, collective bargaining agreements(CBAs), 430

Non-Duplicate Mode (MeasureUp practice tests), 614

non-exempt status

exempt status versus, 304specific designations, 308

non-mathematical forecasts, workforce planning

Delphi technique, 168management predictions, 168nominal group technique, 168-169

non-verbal behavior, observing in interviews, 191

nonquantitative job evaluation, 321

Norris-LaGuardia Act of 1932, 409

Norton, Dr. David, balanced scorecard system (strategic manage-ment), 106

note taking, interviews, 191

Ooccupational health

chemical use and dependencyeconomic costs, 484-485substance abuse programs, 486-487workplace absences, 484-485

employee assistance programs (EAPs), 482-483exams


exercises, 494-495, 498-499health and wellness programs, 483health hazards

biological, 479-481chemical, 477-479environmental, 475physical, 475-477

reviewsanswers, 500questions, 496

work-related stress, economic costs of, 487-488

offers


offshoring, 96

Ohio State University, behavior management theories, 53

OHSS (Occupational Health, Safety and Security), 502

Older Worker’s Benefit Protection Act of 1990, 336

onboarding, new employees, 202-203

one-on-one interviews, 187-188

online courses, exam preparations, 15-16

online study groups, exam preparations, 16

open shops (unions), 434

open-door policies, ER/LR, 392

Operant Conditioning (B.F. Skinner), 48-49

operational functions, human resources, 89

optional benefits programs

defined benefits plans (retirement), 353defined contribution plans (retirement), 353-354medical insurance, 354

dental insurance, 356-357HMOs, 355indemnity plans, 355point of service plans (POS), 356PPOs, 355prescription drug coverage, 357vision coverage, 357

life insurance, 357

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690

pay for time not worked, 358Simplified Employee Pension Plan (SEP), 354work-life programs, 358

oral contracts (implied), 401

organization (management principle), 92

organization development (OD), 253

change management theories, 256-257characteristics (Golembiewski), 253culture of organization, 255interventions

teambuilding exercises, 257total quality management (TQM), 257-260

purposes of, 254

organizational analysis, ADDIE, 230

Organizational Architecture – Designs for Organizations, 126

organizational challenges surveys, needs analysis/assessment,233

organizational culture, ER/LR, 255

external considerations, 384-385heroes, 384-385hidden power hierarchies, 384-385importance of, 385rites and rituals, 384-385values, 384-385

organizational development


exercises, 289-291, 294-295reviews


organizations

ethicscultivating, 114maintenance of, 113-114


functional activities, 104-106life cycles, 107-108reviews

answers, 124questions, 121

structures of, 108-109divisional, 69functional, 69matrix, 69-70

organizing unions, step-by-step process, 415-418

orientations, new employees, 202-203

OSH (Occupational Safety and Health) Act, 1970, 461-463

complaint-handling process, 471employee rights, 464-465employers

requirements, 466responsibilities, 468rights, 470

Form 300, 466-467Form 300A, 467Form 301, 467General Duty Clause-Section 5, 464inspections/investigations, 469-471musculoskeletal disorders (MSDs), annual economic cost of,

476optional calculations, 467posting/access requirements, 467priorities, 470safety and health management modules

change creation, 489checkups, 489integration, 488payoffs, 488

standards, 468-470violations/penalities, 472website, 502

outside sales employee exemptions, 307

outsourcing, 95

decision process, 96-97strategic, advantages/disadvantages, 42-43third-party contract management, 42

overtime

compensation, FLSA provisions, 317-318exempt HR status, 35Fair Labors Standards Act (FLSA), 35non-exempt HR status, 35

Ppaired comparison method, performance appraisals, 278

pandemics, employee protections, 481

panel interviews, 187-188

Panos, Tony, 270-272

paramedics, non-exempt designation, 308

parental status discrimination, Executive Order 13152, 140

Pareto principle, total quality management (TQM) tool, 260

participant dynamics, presentations, 248-249

passive training, 51-52

patents, U.S. Patent Act, 228

pay for time not worked benefit, 358

pay grades, compensation, 327-329

optional benefits programs

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practice tests691

pay ranges, compensation, 328

payrates, overtime compensation, 318

payroll functions, outsourcing assignments, 42

Pension Benefit Guaranty Corporation (PBGC), ERISA administra-tive enforcement, 333-334

pensions

Employee Retirement Income Security Act (ERISA) of 1974,330

cliff vesting, 331Department of Labor administration, 333-334employee protections, 331-333graded vesting, 331IRS administration, 333-334

Retirement Equity Act of 1984, employee protections, 334Simplified Employee Pension Plan (SEP), 354

performance evaluation clause, collective bargaining agreements(CBAs), 437

performance management, 272-273

appraisalsbehavioral anchored rating scales (BARS), 280checklists, 278conducting, 281critical incidents, 279error to avoid, 282-284field reviews, 280forced distribution method, 279narrative essays, 279needs analysis/assessment, 234paired comparison method, 278ranking method, 278rating scales, 277results-based method, 280-281

exams, 292-294exercises, 289-291feedback documentation, 275-276organizational mission, 273organizational values, 273-274reviews, 291standards, setting, 274-275

permanent arbitrators, 440

permanent replacement workers, economic strikes, 421

permissive subjects, collective bargaining, 425

perpetuation of past discrimination (EEO), 131

personal study plans, developing, 11-12

Personnel Department, role in human resources development, 85

phone interviews, 186

PHR (Professional in Human Resources) exam, 24

candidate qualifications, 30-31compensation and benefits area, 29design goals, 24

differences with SPHR exam, 30employee and labor relations area, 29ID requirements, 36registering, 35scoring information, 36-37SPHR exam versus, 29-34strategic management area, 29test center sites, 36workforce planning area, 29

physical health hazards (occupational health)

design problems, 476-477musculoskeletal disorders (MSDs), 476objects and conditions, 475

picketing, strikes, 422-423

pilot programs, implementation [I] phase (ADDIE), 245

facilitators/instructors, 247feedback collection, 246-247participant dynamics, 248-249presentation clarity, 247-248presentation effectiveness, 248question/answer techniques, 249run options, 246verbal/nonverbal communication, 250

placement goals, affirmative action plans (AAPs), 143

plaintiffs (EEO), 376

planning (management principle), 92-94

plant patents, 228

plateau learning curves, 264-265

point factor systems, quantitative job evaluation (compensation),322

point of service plans (POS), 356

police, non-exempt designation, 308

policy dysfunction, preventing from ethics standpoint, 113

Portal-to-Portal Act of 1947, compensation provisions, 319

positive correlation, quantitative analysis, 62

positive reinforcement, B.F. Skinner’s Operant Conditioning Theory(1957), 48-49

positively accelerating learning curves, 263

post-accident drug tests, 487

Powered Industrial Tools Standard (OSH Act, 1970), 469

PPE (Personal Protective Equipment) Standard (OSH Act, 1970),469

practice tests

automatic feedback, 614CD installation, 614-615MeasureUp

Adaptive Mode, 613Certification Mode, 613creating shortcuts to, 615-616Custom Mode, 613

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692

Missed Question Mode, 614Non-Duplicate Mode, 614Study Mode, 613technical support, 616

random questions/answers, 614

pre-employment tests, 198

drug tests, 486personality tests, 198

pre-promotion drug tests, 487

preambles, collective bargaining agreements (CBAs), 429

predictive validity, Uniform Guidelines on Employee SelectionProcedures (1978), 153

preferred provider organizations (PPOs), 355

pregnancies, fetal protection policies, 479

Pregnancy Discrimination Act of 1978, 150-151

Premium Only Plans (POPs), Section 125 type, 346

preparations (exam)

answering strategies, 16classroom courses, 15day of test, 17-19online courses, 15-16online study groups, 16self-study methods, 16study buddy approach, 16

prescreen interviews, 186

prescription drug coverage, 357

presentations, pilot programs, 247

participant dynamics, 248-249question/answer techniques, 249verbal/nonverbal communication, 250

pretesting, 12

primary research, measuring human resources effectiveness via,111

Privacy Act of 1974, 137, 461

probation clauses, collective bargaining agreements (CBAs), 431

Professional Examination Service (PES), exam administration, 13

Professional in Human Resources. See PHR

professions

criteria for (Cornell University-ASPA conference), 24role of certifications, 24

profit sharing incentive plans, variable pay compensation, 327

progressive discipline, 392-394

discussion of problem (coaching), 395involuntary terminations, 397suspensions, 396verbal warning, 396written warning, 396

project management, 57

control factors, 93exams


Project Management Institute (PMI), 93-94reviews


protected classes (EEO), 129

public domain, categories of, 227

pull out sheets, applicant flow data, 135

punishment, B.F. Skinner’s Operant Conditioning Theory (1957),48-49

Q - Rqualitative analysis, 61-63

quality, project management control factor, 93

quantitative analysis, 61

central tendency measures, 62-63correlation, positive versus negative, 62

quantitative job evaluation

factor comparison, 322-323point factor systems, 322

question/answer techniques (presentations), 249

questions (practice tests)

Missed Question Mode (MeasureUp practice tests), 614random questions, 614

race discrimination

Executive Order 11246, federal work projects/contractors,139-142

interviews, questions to avoid, 195-196

Railway Labor Act of 1926, 408-409

Randi W. v. Muroc Joint Unified School District (1997), negligentreferral, 404

random drug tests, 487

ranking method, performance appraisals, 278

rating scales, performance appraisals, 277

ratio analysis, mathematical forecast for workforce planning, 169

reading, learning methodologies, 243

realistic job previews (RJPs), 198

reasonable cause drug tests, 487

recency biases and errors


recertification, time periods, 27

recognition, learning depth, 9

practice tests

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risk management693

record-keeping, FLSA provisions, 319

records management, 67-68

recruitment

costs, measuring, 180-181effectiveness, measuring, 180-181employee referrals, 179-180employer branding, 174external

employment agencies, 178-179sources, 177-178

internaladvantages and disadvantages, 176job bidding, 175job postings, 175policy considerations, 176-177replacement charts, 176skill inventories, 175-176

selection criteria, 174-175total compensation programs

attracting potential employees, 310communicating, 313elements of, 312relevant labor market, 310-312

references, background checks, 199-200

Regents of California v. Bakke (1978), landmark affirmative actioncase, 163

registering (PHR exam), eligibility requirements, 35

Rehabilitation Act of 1973, 146

relevant labor markets, total compensation programs, 310-312

religious discrimination, questions to avoid in interviews, 196

relocation (outsourcing), 202

replacement charts, internal candidate recruitment, 176

reporting requirements (EEO), 133-134

requests for proposals (RFPs), developing, 42-43

Respirators Standard (OSH Act, 1970), 469

respondents (EEO), 376

results-based method, performance appraisals, 280-281

resumes

background checks, 199-200fact versus fiction, 181job openings, evaluating, 181-182

retention (risk management), 457

retention levels, training sessions, 265

retirement

401(k) plans (cafeteria plans), 346-347defined benefits plans, 353defined contribution plans, 353-354

retirement benefits, Social Security, 341

Retirement Equity Act of 1984, employee protections, 334

return on investment (ROI)

calculating, 236-238human resources effectiveness, measuring, 110

Revenue Act of 1978

Section 125 plansFlexible Spending Accounts (FSAs), 346Premium Only Plans (POPs), 346reasons to consider, 345

Section 401(k) plan, 346-347

review questions/answers

C&B (Compensation and Benefits), 365, 369-370core knowledge areas, 76, 79-80ER/LR, 445, 448-449human resource development (HRD), 291, 296-297labor unions, 445, 448-449organizations, 121, 124project management, 121, 124risk management, 496, 500strategic management, 121, 124workforce planning, 215, 219-220

RFPs (Requests For Proposals), developing, 42-43

right-to-work states, 412

risk, project management control factor, 93

risk management

avoidance, 456business continuity plans, 457-458ELPI, 458-459exams


exercises, 494-495, 498-499legal liability, 72legislation

Drug-Free Workspace Act, 1988, 472-473Employee Polygraph Protection Act (EPPA), 1988, 460Fair and Accurate Credit Transactions Act (FACTA),

2003, 461Fair Credit Reporting Act (FCRA), 1970, 460Homeland Security Act, 2002, 474MSHA (Mine Safety and Health Act), 1977, 472OSH (Occupational Safety and Health) Act, 1970,

461-472overview of, 460Privacy Act, 1974, 461Sarbanes-Oxley Act, 2002, 474-475USA Patriot Act, 2001, 473

modification, 456process model, 455-456retention, 457

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694

reviewsanswers, 500questions, 496

sharing, 457

ROI (Return On Investment)

calculating, 236-238human resources effectiveness, measuring, 110

role plays, learning methodologies, 244

room air flow, training sessions, 268

Royal Oaks Post Office shooting, role of ethics, 113

SS-shaped learning curves, 264

safe harbor provisions (FSLA), 308

safety, 488

committees, 489exams


exercises, 494-495, 498-499OSHA module, 488-489reviews


safety and security functions, outsourcing assignments, 42

salary basis, exempt status employees, 305

Sarbanes-Oxley Act of 2002, 339-340, 474-475

scope, project management control factor, 93

scoring information (PHR exam), 36-37

seating configuration, training sessions

boardroom style, 267chevron style, 266classroom/theater style, 266modified restaurant style, 266U-shaped style, 267

secondary boycotts, 411

secondary research, measuring human resources effectiveness,111

Section 125 plans (cafeteria plans)

Flexible Spending Accounts (FSAs), 346Premium Only Plans (POPs), 346reasons to consider, 345

security activities, organizations, 104-106

security threats, 488

asset protection, 491internal versus external, 490

selection process

applicationselements of, 183-184evaluating, 181-182

long-form employment applications, 183permissions to verify information, 184short-form employment applications, 183types of, 182

interviews, 184background checks, 199-200candidate questions, 189closing stage, 190conducting, 190directive type, 185intra/inter personal skills, 190legal considerations, 194-197non-directive type, 185non-verbal behaviors, 191note taking, 191one-on-one, 187-188panel, 187-188personal biases, managing, 192-193phone, 186pitching the position, 189pre-employment tests, 198prescreen, 186-187professionalism, exhibiting, 194questions to ask, 189rapport, 188realistic job previews (RJPs), 198stress, 187structure of, 188

self-study methods, exam preparations, 16

Senior Professional in Human Resources. See SPHR (SeniorProfessional in Human Resources)

seniority clauses, collective bargaining agreements (CBAs),431-432

Seven Stages of Internal Consulting model (Prescott, 2005), 90-91

sexual discrimination

Executive Order 11375, federal work projects/contractors,140

interviews, questions to avoid, 194-195

sexual harassment

EEO, 132landmark cases

Ellerth v. Burlington Northern Industries (1998), 166Faragher v. City of Boca Raton (1998), 166Harris v. Forklift Systems (1993), 165Meritor Savings Bank v. Vinson (1986), 164

sharing (risk management), 457

Sherman Antitrust Act of 1890, 407-408

short-form employment applications, 183

short-term incentive plans, variable pay compensation, 326

shortcuts (MeasureUp practice tests), creating for, 615-616

risk management

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study plans695

SHRM (Society for Human Resource Management)

acronym pronunciation, 24ethics and professional standards

conflicts of interest code, 59ethical leadership code, 59fairness and justice code, 59professional development code, 59professional responsibility code, 59use of information code, 60

membership, 1, 24-25website

membership information, 25non-member access, 25OHSS resources, 502

SHRM Learning System, 15

sick days clause, collective bargaining agreements (CBAs), 436

similar-to-me biases and errors


simple linear regression, mathematical forecast for workforceplanning, 170

simple resolutions (legislation), 115

Simplified Employee Pension Plan (SEP), 354

simulations, mathematical forecast for workforce planning, 171

situational theories, leadership

Blake and Mouton’s Situational Leadership Theory, 55Hersey and Blanchard’s Situational Leadership Theory, 53-55

skill inventories, internal candidate recruitment, 175-176

skills assessment, needs analysis/assessment, 234

skills training, training initiatives (ADDIE), 235

Skinner, B.F., 48-49

small group discussions, learning methodologies, 243

Social Security

disability benefits, 341mandatory benefit program, 340-341retirement benefits, 341survivor’s benefits, 342

Society for Human Resource Management (SHRM). See SHRM

solutions stage, analysis/assessment [A] phase (ADDIE), 236-238

specifications, job analysis (workforce planning), 173

SPHR (Senior Professional in Human Resources) exam, 24

candidate qualifications, 30-31compensation and benefits area, 29differences with PHR exam, 30employee and labor relations area, 29PHR exam versus, 29-34strategic management area, 29workforce planning, 29

St. Mary’s Honor Center v. Hicks (1993), landmark discriminationcase, 165

staff meetings, ER/LR communication, 388

State and Local Government Reports. See EEO-4 Reports

stock option administration, outsourcing assignments, 42

strategic functions, human resources, 88

strategic management

amount of exam coverage, 84balanced scorecard approach, 106-107environmental scanning, 103-104exams


Fayol, Henri, 91principles of, 91-93reviews


strategic management area (PHR/SPHR exam), 29

strategic outsourcing, advantages/disadvantages, 42-43

strategic planning

benefits of, 100organization objectives, generation of, 102-103phase 1, foundation establishment, 100-101phase 2, development, 101phase 3, implementation, 102-103phase 4, evaluation, 103

stress

economic costs, 487-488National Institute for Public Safety and Health (NIOSH),

487

Stress At Work, 487-488

stress interviews, 187

strictness biases and errors


strikes

economic, 421jurisdictional, 412, 423picketing activities

common situs, 422-423double breasting, 422

sympathy, 422unfair labor practices, 421wildcat, 423

structures of organizations, 108-109

study buddy approach, exam preparations, 16

study groups (online), exam preparations, 16

study guidelines, legislative material, 127

Study Mode (MeasureUp practice tests), 613

study plans, developing, 11-12

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696

study tips (exam)

pretesting, 12strategies, 9

active study approach, 10-11macro study approach, 10micro study approach, 10

substance abuse programs, 486-487

suggestion programs, ER/LR involvement strategies, 392

support (technical), MeasureUp practice tests, 616

surveys, ER/LR

conducting, 390involvement strategies, 389-390purpose of, 389

survivor’s benefits, Social Security, 342

suspensions, progressive discipline, 396

SWOT (Strengths, Weaknesses, Opportunities, and Threats)Analysis, strategic planning, 101

sympathy strikes, 422

Ttactical functions, human resources, 89

tactile/kinesthetic learners, 263

Taft-Hartley Act (Labor-Management Relations Act of 1947),411-412

Tallahassee Furniture Co. v. Harrison (1991), negligent hiring, 403

Taxman v. Board of Education of Piscataway (1993), landmark affir-mative action case, 165

team-building exercises, interventions by organizational develop-ment (OD), 257

technical activities, organizations, 104-106

technical support, MeasureUp practice tests, 616

tendonitis, 476

teratogens, chemical health hazards, 479

terminations

constructive discharges, 207exit interviews, 207-208involuntary, 203-206just cause versus good cause, 401layoffs, 203-205turnover analysis, mathematical forecast for workforce plan-

ning, 170voluntary, 206

tests

assessment tests, PHR versus SPHR certification, 33-34practice tests

Adaptive Mode, 613automatic feedback, 614CD installation, 614-615Certification Mode, 613creating shortcuts to, 615-616Custom Mode, 613

Missed Question Mode, 614Non-Duplicate Mode, 614random questions/answers, 614Study Mode, 613technical support, 616

tips for taking, 13

third-party contract management, 42-43

Thomson Prometric Testing Centers, 36

time, project management control factor, 93

tipped employees, minimum wage provisions, 317

Title VII (Civil Rights Act of 1964), employment discrimination,137-138

tort doctrines (common law), 399

defamation, 402employment-at-will, 399-400good faith and fair dealing exception, 401implied contracts, 400-401invasion of privacy, 402negligent hiring, 402-403negligent referral, 404negligent retention, 404negligent training, 403wrongful termination, 400

total compensation programs

attracting and motivating targeted employees, 310communicating, 313elements of, 312objectives of, 309-310relevant labor market, 310-312

total quality management (TQM)

Crosby, Philip B., 258Deming, W. Edwards, 258interventions by organizational development (OD), 257

Fishbone diagram, 259histogram, 259Pareto principle, 260

Ishikawa, Kaoru, 258Juran, Joseph J., 258

training, 260

active, 51-52adult learning (andragogy), 261-262adult learning processes, 46-47air flow, 268food-related issues, 269learning curves, 263-265learning styles, 262-263noise control, 268passive, 51-52retention levels, 265scheduling breaks, 268-269seating configuration, 266-267

study tips

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workforce planning697

training initiatives (ADDIE), 235

trait theories, leadership, 53

transactional leadership style, 57

transformational leadership style, 57

treatment follow-up drug tests, 487

trends

analysis, mathematical forecast for workforce planning, 169environmental scanning (strategic management), 104

trigger finger, 476

trust, maintaining from ethics standpoint, 113

tuberculosis, employee protections, 481

turnover analysis, mathematical forecast for workforce planning,170

U - VU.S. Patent Act, 228

U.S. Supreme Court, employees versus independent contractorsrulings, 302

unemployment, Federal-State Unemployment Insurance Programprovisions, 344-345

unfair labor practice strikes, 421

Uniform Guidelines on Employee Selection Procedures (1978),151-153

Uniformed Services Employment and Reemployment Rights Act of1994, 351

union dues deductions, collective bargaining agreements (CBAs),430

union security clauses, collective bargaining agreements (CBAs),434-435

union shops, 435

unions. See labor unions

United Steelworkers v. Weber (1979), landmark affirmative actioncase, 164

University of Michigan, behavior management theories, 53

USA Patriot Act, 2001, 473

utility patents, 228

utilization analysis, affirmative action plans (AAPs), 143

vacation clause, collective bargaining agreements (CBAs), 435-436

variable pay, compensation, 325-327

verbal warning, progressive discipline, 396

verbal/nonverbal communication, presentations, 250

Vietnam Era Veterans’ Readjustment Assistance Act of 1974, 147

violence/aggression

preventing from ethics standpoint, 113-114Royal Oaks Post Office shooting, role of ethics, 113

vision insurance, 357

visual learners, 262

voluntary terminations, 206-208

Vroom’s Expectancy Theory (1964), 51

Wwage rate clauses, collective bargaining agreements (CBAs),

433-434

Wagner Act (National Labor Relations Act of 1935), 409-411

Walking/Working Surfaces Standard (OSH Act, 1970), 468

Walsh-Healey Public Contracts Act of 1936, 314

Washington v. Davis (1976), landmark employment test case, 163

websites

Department of Labor, 35, 502Equal Employment Opportunity Commission (EEOC), 222ER/LR resources, 451-452HRCI, test resources, 17labor union resources, 451-452OSHA.gov, 502Prometric.com, 36SHRM.com, 25, 502

weighted average method, quantitative analysis, 63

weighted employment applications, 183

Weingarten Rights, union rights at disciplinary meetings, 428

whole job ranking, nonquantitative job evaluation (compensation),321

wildcat strikes, 423

word of mouth, ER/LR communication, 388

work history, background checks, 199

work now and grieve later rule, Railway Labor Act of 1926,408-409

work-life programs, 358

work-related stress, economic costs, 487-488

Worker Adjustment and Retraining Notification Act of 1988,157-159

Worker’s Compensation, mandatory benefit program, 340

workforce planning

examsanswers to, 221-222questions, 215-217

exercises, 212-214, 217-219interviews, 184

background checks, 199-200behavior-based, 187candidate intra/inter personal skills, 190candidate non-verbal behavior, 191candidate questions, 189closing stage, 190conducting, 190directive type, 185legal considerations, 194-197managing personal biases, 192-193non-directive type, 185note taking, 191one-on-one, 187-188

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698

panel, 187-188phone, 186pitching the position, 189pre-employment tests, 198prescreen, 186professionalism, exhibiting, 194questions to ask, 189rapport, 188realistic job previews (RJPs), 198stress, 187structure of, 188

job analysiscompetencies, 174descriptions, 171-172essential versus non-essential functions, 173specifications, 173

legal casesAlbemarle Paper. v. Moody (1975), 163Ellerth v. Burlington Northern Industries (1998), 166Faragher v. City of Boca Raton (1998), 166General Dynamics Land Systems v. Cline (2005), 167Gratz v. Bollinger (2003), 166Griggs v. Duke Power (1971), 162Grutter v. Bollinger (2003), 166Harris v. Forklift Systems (1993), 165Johnson v. Santa Clara County Transportation Agency

(1987), 164Kolstad v. American Dental Association (1991), 166Martin v. Wilks (1988), 164McDonnell Douglas Corp. v. Green (1973), 163McKennon v. Nashville Banner Publishing (1995), 165Meritor Savings Bank v. Vinson (1986), 164Regents of California v. Bakke (1978), 163St. Mary’s Honor Center v. Hicks (1993), 165Taxman v. Board of Education of Piscataway (1993), 165United Steelworkers v. Weber (1979), 164Washington v. Davis (1976), 163

legal requirements, 128legislation, 137

affirmative action plans (AAPs), 142-146Age Discrimination in Employment Act of 1967, 146Americans with Disabilities Act of 1990, 159-161Civil Rights Act of 1991, 161Congressional Accountability Act of 1995, 162Executive Order 11246, 139-142Executive Order 11375, 140Executive Order 11478, 140Executive Order 13152, 140Immigration Reform and Control Act of 1986, 154-156Pregnancy Discrimination Act of 1978, 150-151Privacy Act of 1974, 137

Rehabiltation Act of 1973, 146Title VII of the Civil Rights Act of 1964, 137-138Uniform Guidelines on Employee Selection Procedures

(1978), 151-153Vietnam Era Veterans’ Readjustment Assistance Act of

1974, 147Worker Adjustment and Retraining Notification Act of

1988, 157-159mathematical forecasting techniques

multiple linear regression, 171ratio analysis, 169simple linear regression, 170simulations, 171trend analysis, 169turnover analysis, 170

non-mathematical forecasting techniquesDelphi technique, 168management predictions, 168nominal group technique, 168-169

recruitmentemployee referrals, 179-180employer branding, 174external, 177-179internal, 175-177measuring cost of, 180-181measuring effectiveness of, 180-181selection criteria, 174-175

reviewsanswers, 219-220questions, 215

selection process, applications, 181-184

workforce planning area (PHR/SPHR exam), 29

workplace

diversity issues, 58motivation theories

Adams’s Equity Theory (1963), 51B.F. Skinner’s Operant Conditioning (1957), 48-49Herzberg’s Motivation-Hygiene Theory (1959), 49-50Maslow’s Hierarchy of Needs (1954), 47-48McClelland’s Acquired Needs Theory (1961), 50McGregor’s Theory X and Theory Y (1960), 50Vroom’s Expectancy Theory (1964), 51

safetycommittees, 489exam questions/answers, 496-502exercises, 494-495, 498-499OSHA module, 488-489review questions/answers, 496, 500

security threats, 488asset protection, 491internal versus external, 490

workforce planning

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zipper clauses699

written warning, progressive discipline, 396

wrongful termination, 400

X - Y - Zyellow dog contracts, Norris-LaGuardia Act of 1932, 409

zipper clauses, collective bargaining agreements (CBAs), 434

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Documents

18 0789736772 index.qxd 11/9/07 9:55 AM Page 671ptgmedia.pearsoncmg.com/images/9780789736772/index/0789736772_index.pdfSPHR exam versus, 30-34 test center sites, 36 reasons for taking