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20/04/23 1
5th AfCoP Meeting
Setting up a performance management system
National Health Insurance FundMauritania
20/04/23 2
Approach
STRATEGIC OBJECTIVE
OPERATIONALOBJECTIVE
STRATEGICINDICATOR
OPERATIONAL INDICATOR
STRATEGY MEASURING
20/04/23 3
Approach (continued) Reflect the needs and expectations of users /
clients into objectives (SMART).
These objectives are achieved through improved processes of the institution / company.
One must be able to distinguish the changes that bring about improvements.
20/04/23 4
Performance management
… is a cyclical approach to management that integrates strategy, people, processes and measures in order to improve decision-making, transparency and accountability.
Its focus is on delivering results, measuring performance, learning and adapting, as well as reporting on performance.
20/04/23 5
Monitoring and Evaluation
Core indicators for monitoring Employees committed to indicators Periodic evaluation… Performance scorecards
Innovating for Effectiveness: Reimbursement by SMS
Take advantage of the features offered by the SMS service to establish a channel of communication with the insured. The system helps to: To reimburse health expenses via mobile Inform the insured about the status of his/hercase Communicate about the services offered by the health
insurance fund and its activities Organize communication and awareness campaigns for
immunization, screening, monitoring conditions for long periods etc..
Collect policyholders’ feedback (satisfaction index)
20/04/23 9
Results Chain
INPUTS ACTIVITIES OUTPUTS INTERMEDIARY
RESULTS
FINAL RESULTS
Program Budget
Staff (CNAM and Mauripost)
Offices
Telecoms infrastructure and informat
Program Design
IT development
Staff Training (CNAM, Mauripost
Reduced costs
Reduced processing times
Reimbursement provided
Informed and satisfied beneficiaries
Improved financial capacity
Insured Better Health
Offer better care
Innovation spillovers
Implementation (Supply) Results (Demand + Supply)
20 civil servants trained
Over 6 000 SMS sent
3 000 cases solves
Convincing Results
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Process Base
Repayment time 7,19 30,18
Reimbursement rate 55,07% 57,76%
Cost of transfer 68,79 325,54
Repayment frequency 9,56 7,75
2009 2011
Membership rate (total population)
6% 10%
Share of operating budget / total budget
45% 18%
Share of budget for evuations / total budget
43% 25%
Exceeding 32 millions 2 billions
Support Rate 41% 72%