163397405 Staples Retail Future Group

7/17/2019 163397405 Staples Retail Future Group

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Staples Future Office Products

The Staples DifferenceOffice Supplies – Corporate Gifting – Technology – Print Services



Agenda

Who We Are Product Offering

Staples Value Proposition

Staples Infrastructure

Esteemed Clients

Key Account Management



Who We Are

!he World"s #argest Office Supplier$F%&''( sales of )S*+, -illion

./s0,+1''' crores2 Operating in &3 countries 4ith +&'''5

SK)s and 4or6ing 4ith ,78 of Fortune7'' companies

&' years of incredi-le gro4th and sta-ility

Second largest internet 9 online retailer in

the 4orld /ecogni:ed as one of the 4orld"s most

admired companies -y Fortune Maga:ine


India"s larges retail group 4ith $ 3 millions;uare feet of retail space

Stores and supply chain infrastructureacross the country in &7 cities

Pantaloon"s 4ill ha<e o<er *+07 -illion ofproperty under management= ma6ing itthe largest property player in modern

retail space O<er >> million people enteredPantaloon formats last year0 !he num-eris e?pected to -e 3'' million in the ne?tthree years= representing 3'8 of India"spopulation



Focused Office Products Company Pan ndia Presence ! "ational Account #anagement

#ultiple Ordering Platform – Phone $ Fa% $ #ail $ &D $ nternet

Proprietary &'Procurement Solution

Offerings in Office Technology – Consuma(les – Furniture

Dedicated sales) service ! distri(ution infrastructure to

ensure optimum service fulfillment across *ey cities in ndia

Tie'ups +ith leading manufactures, internationally !

domestically

Who We Are



Who We Are

n Short

One -endor Solution for all your office technology .

consuma(les . furniture needs on a pan ndia (asis offering

advanced procurement systems) superior service levels and

competitive pricing/



@o4 do I standardi:ee;uipment purchasedacross facilities in the

organisation

Can 4e reduce costs-y consolidating

purchases

My procurementprocess is so time

consuming for e<eryre;uisition I recei<e

@o4 do I reduce<endors1 and still

ensure -udgetary andcost controls

Can I outsource someof our noncore

acti<ities li6e printing 9copying 9 document

management

I 4ish I had <endors4ho could ser<ice meacross India and -ill

me centrally

Can I lease 9 rente;uipments instead of

purchasing them

Finance as6s me for-ills 4ith so manydetails li6e cost

centre 9 user 9 appro<er



Product Offering

Technology Consuma(les Furniture

0atteries) Surge ! 1PS

0inders ! 2aminators

Cameras ! Camcorders

Computers Peripherals

Copiers) Scanners) Printers)

Fa% ! 3All in Ones3

Des*tops) 2aptops ! PDA

&lectronics ! Accessories

n*) Toner ! 4i((ons

#emory) Storage ! #edia

#onitors ! Pro5ectors

"et+or*ing ! Ca(les

Other 0usiness #achines

Phone ! Communication

Shredders

Soft+are

0asic Supplies

0inders ! Accessories

Calendars ! Planners

Cleaning Supplies

Custom Printing

Des* Accessories

&%ecutive Gifts

Filing ! Storage

n*) Toner ! 4i((ons

#ailroom Supplies

Paper) Forms) &nvelopes

Pens) Pencils ! #ar*ers

Promotional Products

School Supplies

Self'Stic* "otes ! Flags

Armoires

Chairmats) Floormats ! 4ugs

Chairs

Des*s ! Organi6ers

File Ca(inets and 2oc*ers

Furniture Accessories

2amps ! 2ighting

Office Decor and Plants

Panel Systems$Accessories

Shelving

Storage$ #odular Ca(inets

Ta(les



Staples -alue Proposition

Pan ndia Delivery

"ational Account #anagement

0est in class Products ! Services

Competitive Pricing

Client nvolvement

&'Procurement

ncreased Control of Ordering

Process mprovements

Product Standardi6ation 4ecommendations to+ards 7Savings Programs8

#S – Consumption 4eporting

7Staples8 -alue

Proposition



Staples nfrastructure

2ogistics

Distri(ution centres across *ey cities in ndia

4elia(le and secure distri(ution through company managed distri(ution centers

and fleet

Fle%i(ility to adapt delivery schedules to suit the client8s needs

&ffective intra'city logistics and communication infrastructure +hich offers multiple

channels for order and access

Technology

Strong technology (ased impetus across all (usiness processes right from

procurement 9 inventory management 9 logistics 9 customer interface

Ari(a registered vendor

nternet'(ased convenient ordering application

Front and (ac*'end integration

Supported (y dedicated technology team in #um(ai



&steemed Clients

T $ 0PO

Accenture

Ernst B %oung

Intelenet

#ehman rothers

Microsoft

Morgan Stanley Oc4en Financials

Prudential Ser<ices

SAP

!ata Consultancy

Wipro Spectramind

an6ing 9 Financial Ser<ices AD Amro an6

an6 of aroda

Centurion an6

Citi-an6

C

@FC an6 @SC

ICICI an6

ICICI Prudential

II

Kota6 Mahindra an6

#IC State an6 of India

Syndicate an6

)!I

Manufacturing ayer India

osch /e?roth

PC#

Cipla

Colgate India

la?o SmithKline @industan #e<er

@PC#

#o6hand4ala roup

Di6e

Pantaloon /etail

/aheGa roup /eliance Inds

!ata Chemicals

!ata Motors

!ata Po4er

Voltas

o<ernment A/C

@A#

Indian Da<y

Ministry of efence

PMO

!ra<el 9 @ospitality 9 Misc0 Air India

Australian Consulate

erman Consulate

@industan Construction

@otel #eela

@yatt /egency Het Air4ays

Detherlands Consulate

Dor4ay Consulate

Singapore Airlines

South African Consulate

!aG roup of @otels !homas Coo6

ViGay6umar B Sons

iamonds / )s

/osy lue

!ri-ho<andas himGi



:ey Account #anagement

;:A#<



:ey Account #anagement

Staples :A# is a strategic mar*eting initiative aimed at developing) managing

and driving large national customer accounts directly/

Staples :ey Account is thus a customer +ith national presence and a

potential for (ig volumes thus re=uiring higher levels of service vi6/ product

standardi6ation and single vendor sourcing

Staples :A# thus provides the follo+ing (enefits

Dedicated Account #anager

Competitive 4ate Contract Agreements valid across the entire geography

>igher After Sales Service Delivera(les in terms of Warranties $ Onsite Support

Product Standardi6ation and Cost Center nvoicing

&'procurement solution

2easing $ 4ental Options



Process Flo+

Client nternal

Wor*flo+ ! PO

Generation System

Staples Proprietary

We( 0ased Ordering

Third Party

eProcurement

Solutions ;e/g/ Ari(a<

&lectronic PO

Distri(ute PO

to 2ocation

Generate

Product Pic*

2ist

Compile

Order

Print DC and

transfer to

2ogistics

Despatch to

Customer

Periodic

0illing

Periodic #S

Generation

Ongoing

Account

#anagement



Staffing

Account #anager for :A# accounts

Customer Service cell to manage throughput for customer orders ! co'ordinate service calls

2ogistics Team for managing in+ard and out+ard logistics

Organi6ational nterface

Staples

Account #gr

Customer

Service Cell

Procurement

Team

Delivery

Staff

Finance Team

0usiness

Development

Team

:A# Procurement

n'charge

:A# Admin $

Facilities Team

2ogistics

Team

Staples KAM Account

:A# 1sers



:A# Chec*list

Product Selection ! Cataloguing

Pricing ;including local levies) ta%es etc/<

#inimum Order ?uantity

Order 2ead Times

Warranty ! After Sales Service Parameters

Process Definition

P@P ;Purchase to Pay< Finali6ation

&scalation Procedure

Finali6e Agreement (et+een Staples ! :A# Account



Contact 1s

To see ho+ Staples could add value to your (usiness) please contact us

today


:iran #andra+ad*ar 0usiness Development #anager

#o(ile , .B BEHI $ BEHJ

&mail , *iran/mKstaplesfuture/com

#um(ai ' Delhi "C4 ' 0angalore ' Chennai ' >ydera(ad ' :ol*ata ' Pune

mailto:[email protected]

mailto:[email protected]

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163397405 Staples Retail Future Group