15th successful year! - Amazon S3s3-eu-west-1.amazonaws.com/microsite.housing.org.uk/IT_in_Housin… · • How technology fits into your wider housing model and the social benefits

Key speakers include:Paul FosterCTOMicrosoft Venture

Ali JaffriHead of Project DeliveryGallions Housing Association/Peabody

Tina BarnardChief ExecutiveWatford CommunityHousing Trust

BOOK TODAY www.housing.org.uk/IT | 0207 067 1066 | [email protected]

South 18–19 NovemberOlympia London

15th successful year!

Join hundreds of IT decision makers at the technology event for social housing

NEWNorth 27–28 November Manchester Central

Now launching IT in Housing Conference and Exhibition North

Visit IT in Housing Exhibition North or South - FREE

Visit the largest and most highly acclaimed IT exhibitions in social housing to:

• View the latest technology from leading suppliers to the sector

• Learn from free seminars covering key areas of importance and interest

• Attend free workshops and demo sessions hosted by exhibitors

To register for FREE or for more information visit www.itinhousingexhibition.co.uk

IT in Housing Conference and Exhibition 2014

This year the IT in Housing event is bigger and better than ever with an interactive conference and exhibition in both London and Manchester. Join us to hear new initiatives, share ideas and progress in a faster moving digital world.

Technology for housing associations is at a crossroads. In today’s quickly evolving digital world technology is changing the way housing associations engage, communicate and manage tenant relationships. Housing associations also need to look at where technology fits into the wider context of political, economic and social implications. Get a fresh perspective on technology and its benefits for your business at this year’s conference.

The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a price they can afford. That’s why we represent the work of housing associations and campaign for better housing.

Our members provide two and a half million homes for more than five million people. And each year they invest in a diverse range of neighbourhood projects that help create strong, vibrant communities.

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To book your stand or sponsorship, or for more information please visit www.itinhousingexhibition.co.uk or contact Foremarke Exhibitions on 020 8877 8899 or [email protected]

Follow us on Twitter @natfedevents @ITinHousingJoin in the conversation at #NHFIT14

Scan the QR code for exhibition highlights

Forthcoming events

17 - 19 SeptemberAnnual Conference and Social Housing Exhibition ICC, Birmingham

Visit annual.housing.org.uk for the full programme

Find us on Facebook

Programme

Tuesday 18 November, London Thursday 27 November, Manchester

10:00 Registration, exhibition viewing and refreshments

12:00 Chair’s welcome and introduction

12:10 Plenary one: Social housing at a crossroad: Innovation and challenges for 2014

• The main changes and challenges of IT in social housing

• How technology is changing the way housing associations engage, communicate and manage tenant relationships

• How to balance the need for short term savings with the longer term cost efficiencies of future technology

• The IT that will emerge as essential for the future

Helen Milner, Chair, Social Housing Providers Digital Inclusion Strategy and Chief Executive, Tinder Foundation Charlotte Murray, Director of Delivery, Tinder Foundation Paul Foster, CTO, Microsoft Venture

12:50 Lunch and exhibition viewing

14:00 Breakout sessions

B1: Cloud, open source, big data and Smart cities: What this will mean for housing providers of the future

• How technology fits into your wider housing model and the social benefits to aim for

• Tools and techniques for building towards an open source base

• The need for social digital inclusion and how to practically achieve this at community level

• Moving budgets towards new system innovation

Lucie Glenday, Chief Digital Officer, Surrey County Council Alan Brown, Professor of Entrepreneurship and Innovation, Surrey Business School

B2: Digital Inclusion: Building better tenant relationships using social media

• Current research and trends - how housing associations are responding and adapting to social business

• How landlords can use their networking skills to learn from each other

• The benefits of a single housing portal and how to implement it

• How to build, design and create engaging videos and other multimedia content

• How to write a social media policy for your employees to protect your business and maximise opportunities

Donna Middleton, Director of Customer Experience, Home Group Cllr Trevor Holt, Chair of the Digital Inclusion, Steering Group, Bury Council Richard Troote, Head of ICT, Wales & West Housing


B3: Using housing management systems and data analytics to design better services

• Getting big data initiatives off the ground and balancing resistance with new approaches

• Tools for Data Visualisation - from Excel to Interactive Data Visualisation

• The demise of Snapshots and rise of Live Data

• Rethinking infrastructure, processes and IT budgets

Andrew Callaghan, Intelligence and Impact Officer, Knightstone Housing Association Simon Penaluna, Assistant Director of ICT, Peaks & Plains Housing Trust Chris Swaine, Academy and Digital Manager, EMH Group

B4: Building skills in your workforce: How to bridge technology gaps using training and motivation

• Workforce planning in IT - essential elements of housing organisational success

• Finding, retaining and training the right people

• Aligning skills with emerging social media and connected technologies

• Combining niche skills with analytics, mobile and social media

Tina Barnard, Chief Executive, Watford Community Housing Trust Steve Phillpott, Head of Human Resources, Watford Community Housing Trust

Day 1


@natfedevents #NHFIT14

16:00 Refreshments and exhibition viewing


B5: Smart technology, self-service and the future of intelligent housing

• Housing analytics - data, business intelligence and cloud computing

• New ways of working through mobile technology

• The role of technology in engaging with tenants and improving digital inclusion

• Innovations in redesigning business services and developing service offers

Anne McCrossan, The Connected Housing Index Stuart Hitchman, Head of Information and Communication Technology, Rooftop Housing Group Limited

B6: There is no such thing as an IT project – clarifying your IT initiative and service goal

• Explaining the IT initiative to business in their language

• Communicating the IT service plan and how achieve it

• How to avoid common misunderstandings in expectations

• How to build business confidence in IT

Ali Jaffri, Head of Project Delivery, Gallions Housing Association/Peabody Guy Giles, Operations Director, Looking Local

17:30 Conference networking drinks reception

Plenary two: The future for housing innovation - designs of the next era

• How to include everyone in cost efficient and technology focused housing

• How to create a partnership model of support provision around technology for all

• Training and cross organisation collaboration to focus on best practice

Matt Leach, Chief Executive, HACT Magnus Frank, Managing Director, Seruna

19:00 Close of day one

Wednesday 19 November, LondonFriday 28 November, Manchester

09:00 Exhibition viewing, registration and refreshments

10:00 Plenary three: The challenge of welfare reform - the impact on landlords and tenants

• Beyond the bedroom tax and benefit cap - the impact of Universal Credit

• How IT transformation links to emerging social welfare changes

• The role of social media and social capital in building closer community engagement

Sasha Deepwell, Deputy Chief Executive, Wulvern Housing Association Kathy Valdes, Business Development Leader, Digital Unite Susan Easton, Head of Learning for and with Technology, NIACE


B7: Making the business case for IT transformation - taking a brand new approach to IT spend

• Controlling costs whilst improving performance and reliability in the face of governance and quality pressures

• Balancing finance with IT investment

• Is Bring Your Own Device (BYOD) an unstoppable force? How you should respond and the policies needed to protect and enable mobile, tablets and laptops

• The implications for BYOD and BYOA for data storage and Bring Your Own Chaos (BYOC)

• The controls that can be put in place - cloud, portals and centralisation of data

• Data and device encryption

Andrew Harris, Head of ICT, Cross Keys Homes Dean Moran, Asset Systems Manager, Places for People

Day 2

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Programme @natfedevents #NHFIT14


B8: Becoming a social business: Engagement through social media and communities

• Using an internal social network to drive performance and efficiencies

• Social media policy and managing reputational risk

• Creating a positive collaborative culture to drive engagement, innovation and performance

• Social intranets and the demand for greater agility

• Creating the right customer and brand message at all touchpoints

Steve Finegan, Head of Business Effectiveness and Communications, Northwards Housing Jayne Hilditch, Corporate Services Director, Thames Valley Housing Association



B9: Data, compliance and disaster recovery: Balancing tenant independence with security

• Dealing with the uncertainties of data and how to avoid errors, corruption and data loss

• Avoiding interruption and complaints with new technologies

• Strategies to integrate new products in the business proposition

Susan Hall, Partner, Intellectual Property, Clarke Willmott Councillor Richard Livingstone, Deputy Leader of the Council and Cabinet Member for Housing Management, Southwark Council

B10: The emerging role of user collaborative groups in supporting housing providers

• Types of partnership and collaboration

• Drivers and barriers to collective and seamless communication

• Managing the change from central to local service control - best practices and ideas

• Building the right implementation team and continuing the support whilst empowering local teams

Gordon Flack, Assistant Director (ICT), Alliance Homes Andrew Dale, Head Of IT, unITe solutions for Severnside Housing and Shropshire Housing Group Richard Troote, Head of ICT, Wales & West Housing

13:30 Lunch and exhibition viewing

14:30 Plenary four: IT from the tenant’s perspective: Education and empowerment

• Turning complaints into IT service improvements

• What is essential and non-essential IT for tenants?

• Listening to tenants and learning what needs to change in IT engagement

Michael Gelling, OBE, Chairman, Taroe


16:00 Closing plenary: The rise of ‘localism’: finding out what your community wants

• Are housing associations taking over from councils as the main provider of social housing?

• The new third sector space - the role of Community Land Trusts, co-housing and other forms of co-operatives in the future of housing

• How technology investment will enhance better homes: localism, aspiration and choice

• Where new technology enables and drives forward local communities

Boris Worrall, Executive Director Futures, Orbit Group Afzal Ismail, Executive Director, Orbit Services

16:45 Close of conference and exhibition

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Programme @natfedevents #NHFIT14

For conference highlights and speaker updates follow @natfedevents #NHFIT14


How to book

Delegate feesFull 2 day ticket Federation member organisations £175Associate member organisations £200Non-member organisations £220Day attendance Registration as a day delegate entitles one named person to attend all conference sessions on any one day (Tuesday 18 November or Wednesday 19 November, Thursday 27 November or Friday 28 November).Federation member organisations £125Associate member organisations £145Non-member organisations £160

PaymentAll bookings must be made with full payment prior to the start of the conference. Registered delegates who do not attend the event are liable for the full delegate fee and will not receive any refund if payment has already been made.

AdvertisingIf you would like to include a publicity leaflet about your organisation in our delegate packs, please contact [email protected]. The cost will be £330 plus VAT.

DisclaimerThis programme is correct at the time of going to press. In the event of one or more of the advertised speakers being unable to attend, for reasons beyond the control of the conference organisers, we reserve the right to make alterations or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change. Views expressed by speakers are their own. The National Housing Federation disclaims any liability for advice given or views expressed by any speaker at the event or in notes or documentation provided for the delegates.6

Online: at www.housing.org.uk/IT with a credit or debit card

Email: scan your completed booking form and email to [email protected]

Post: the booking form to Business Sales and Support, National Housing Federation, 25 Procter Street, London, WC1V 6NY

Phone: us on 020 7067 1066

Session ChoicesPlaces at all session choices will be allocated on a first come first served basis. Failure to book your choice may mean you are not allowed in the room on the day.

Please note that any delegates whose bookings are received after Tuesday 4 November 2014 may not appear on the final delegate list.

London: Tuesday 18 November Manchester: Thursday 27 November

Time 1st Delegate 2nd Delegate 3rd Delegate

14:00 – 15:00 B1 B2 B1 B2 B1 B2

15:00 – 16:00 B3 B4 B3 B4 B3 B4

16:30 – 17:30 B5 B6 B5 B6 B5 B6

London: Wednesday 19 November Manchester: Friday 28 November

Time 1st Delegate 2nd Delegate 3rd Delegate

10:45 – 11:45 B7 B8 B7 B8 B7 B8

12:30 – 13:30 B9 B10 B9 B10 B9 B10

Payment

The full conference fee includes attendance at all sessions, refreshments and the buffet lunch on both days. Please note that accommodation is NOT included in your conference package.

I understand that payment must be made at the time of booking

Total payment £ ............................................

I enclose a cheque payable to the National Housing Federation

I have paid by BACS and attach the remittance advice (Please quote IT1114 or ITN1114 on all BACS transmissions)

National Housing Federation bank account details:LloydsTSB, Kings Cross Branch, 344 Grays Inn Road, London, WC1X 8BXFederation Sort Code: 30-94-73 Account No. 00113238

Please debit my debit/credit card:

Visa Mastercard Maestro Solo Electron

(We do not accept Diners Card or AMEX)

Card Number

Start Date / Expiry Date /

Issue no (debit cards only) 3 digit security code

Name on card:

Card holder’s signature:

Date:

Booking form

1st Delegate

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2nd Delegate

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3rd Delegate

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Where did you hear about the conference?

Direct mail Email Web

Telephone Employer Inside Housing

Other (please specify)

CANCELLATIONSAll cancellations must be made in writing. Cancellations will be charged a £55 administration fee. The full fee is payable for any cancellations received after Tuesday 4 November 2014.

DATA PROTECTIONThe National Housing Federation gathers personal data in accordance with the Data Protection Act 1998. This information may be forwarded to third parties to be used for marketing purposes or for mailing information about goods and services that maybe of interest.

Please tick the box if you do not wish to receive information about existing and future products and services provided by the National Housing Federation.

Please tick the box if you do not wish to have your details passed to third party organisations.

IT in Housing Conference and Exhibition 18 – 19 November 2014, Olympia Conference Centre IT in Housing Conference and Exhibition North 27 – 28 November 2014, Manchester Central

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Priority code South IT1114 North ITN1114

Exhibiting and sponsorship opportunities

Exhibiting offers the perfect opportunity to do business with IT decision-makers, to collect leads, demonstrate a product and build awareness.

Exhibitor feedback from last year’s exhibition was superb. Here’s just a small selection of what exhibitors had to say:

“ IT in Housing is the perfect exhibition for those involved in technology and the housing industry with a very high, relevant calibre of delegates.” Mim Claridge, Marketing Manager, 1st Touch

“ Well organised event that is attended by the people you need to meet.” Julian Tunstall, Sales Director, Central Networks and Technologies

“ Very good event. The exhibition provided a fantastic forum for presenting our product story to key decision makers in the housing sector.” Giles Henshaw, Marketing Manager, Common Time

“ IT in Housing has given us great exposure to the housing market, strengthening existing relationships and building new ones.“Andy Aveyard, Sales and Marketing Executive, Invu

“ IT in Housing remains Documotive’s number one event of the year. Attendance is essential for all IT Housing Heroes!“Paula Wood, Pre-Sales and Marketing, Documotive

National Housing FederationLion Court, 25 Procter Street, London, WC1V 6NY Tel: 020 7067 1066 email: [email protected] website: www.housing.org.uk

Recent exhibitors include: 1st Touch Ltd, Aareon UK Ltd, ADAM Continuity Ltd, Altodigital, BOARD UK, Britannic Technologies Ltd, Bytes Software Services, Cadcorp, Caltech CRM, Capita, Carval Computing Ltd, Castle Computer Services Ltd, Central Networks & Technologies Ltd, Civica UK Ltd, CommonTime Ltd, Dacoll Ltd, Documotive, Easynet, ecco solutions Ltd, emapsite, Epix Systems Ltd, ESRI UK, Frontier Software, Gravitas Recruitment Group Ltd, Hays Information Technology, IBM (UK) Ltd, ICSA Boardroom Apps Ltd, IGEL Technology Ltd, Impact Applications Ltd, in4systems Ltd, Invu Services Ltd, JMC IT, Keylogic, Keystone, Kypera Ltd, Learning Pool Ltd, Lima Networks, Liquid Voice Systems Ltd, Metronet UK, Mimecast, MIS Active Management Systems Ltd, Montal Computer Services, Netcall, Octavia Software Solutions Ltd, Omfax Systems Ltd, Optical Record Systems, Orchard, Phoenix Software Ltd, PIMMS Data Systems Ltd, RecycleIT Ltd, Riverlite Ltd, Serengeti Systems, Shift F7, Smoothwall Ltd, Sovereign Business Integration Group Plc, Switch Communications Ltd, VerseOne Technologies, Virgin Media Business, Webwave.

With over 1000 + decision-makers expected over the two events, and with exhibition stands and sponsorship starting at just £1,000, no other opportunity in the sector will give you a better return on your investment.

To book your stand or sponsorship, or for more information please visit www.itinhousingexhibition.co.uk or contact Foremarke Exhibitions on 020 8877 8899 or [email protected]

Follow us on Twitter @natfedevents @ITinHousingJoin in the conversation at #NHFIT14

Documents

15th successful year! - Amazon S3s3-eu-west-1.amazonaws.com/microsite.housing.org.uk/IT_in_Housin… · • How technology fits into your wider housing model and the social benefits