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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 1/47 15 Ways to Kick Start Customer Satisfaction Feb 21, 2015 1,799 131 17      Customer satisfaction should be the number one priority of any business. It can make a huge difference in how your bottom line is. Training your team members in ways to increase your customers’ satisfaction is key in building a good relationship with the customers. Here are the top 15 ways to increase customer satisfaction: Steve Cartwright I help you identify online goals & I help you achieve them using web design content marketing Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti... 47 2/22/2015 3:02 PM

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

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15 Ways to Kick Start Customer Satisfaction

Feb 21, 2015 1,799 131 17        

Customer satisfaction should be the number one priority o f any business. It

can make a huge difference in how your bottom line is. Training your team

members in ways to increase your customers’ satisfaction is key in building a good

relationship with the customers.

Here are the top 15 ways to increase customer satisfaction:

Steve CartwrightI help you identify online goals & I help you achieve

them using ✔web design ✔content marketing

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 2: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

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Listen to what the have to sa . Some will ust need to rant even if the are in1.

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 3: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 3/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 4: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 4/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 5: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 5/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 6: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 6/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 7: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 7/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 8: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 8/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 9: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 9/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

47 2/22/2015 3:02 PM

Page 10: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 10/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 11/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 12/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 13/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 14/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 15/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 16: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 16/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 17: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 17/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 18/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 19/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 20/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 21: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 21/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 33/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 38/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 39/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 40/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 41/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 42/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

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7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 43/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 44: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 44/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 45: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 45/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 46: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 46/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

Lucien Engelen

How do you respond when people come and go?

Steve & Vicky Bruce

 

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...

f 47 2/22/2015 3:02 PM

Page 47: 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

7/23/2019 15 Ways to Kick Start Customer Satisfaction _ Steve Cartwright _ LinkedIn

http://slidepdf.com/reader/full/15-ways-to-kick-start-customer-satisfaction-steve-cartwright-linkedin 47/47

Ten Horrible Hiring Practices

That Drive Great Candidates

Liz Ryan

You Won't Believe Who

Harvard Business School Just

John A. Byrne

8 Things Successful PeopleDo NOT Do Every Day

Jeff Haden

Why Your Social Media

Disclaimer Will Fail You

Keith Brown

Take a Peek inside the Office

of a Top Executive?

Michael Marquardt |邁克爾

Best Advice: Look for the

Turning Points in Your Career 

Carlo Carollo

Angel Investors: How Religion

Changes Our Perspective on

Kabir Sehgal

Quiz: What's Your "Play

Personality"?

Gretchen Rubin

5 Signs You Are a Master 

Product Manager 

Brian de Haaff 

Is Dutch Innovation Lagging

Behind?

What is LinkedIn? Join Today Sign In

Ways to Kick Start Customer Satisfaction | Steve Cartwright | LinkedIn https://www.linkedin.com/pulse/15-ways-kick-start-customer-satisfacti...