15th December 2004

Managing Information and Monitoring Performance in the

Water Industry

15th December 2004

The Company

• 450 employees

• 1,600,000 Customers

• 10,000 km underground pipes

• £50m annual capital programme

15th December 2004

• – June Returns, Periodic Reviews

• – Financial Information

• – CAPEX forecasting and monitoring

Decision support,

Supply planning and modelling

The Environment – A regulated industry

15th December 2004

The Starting Position - Architecture

Finance

Works Managemen

tHR

Telemetry

GIS

CISLab Info

OracleAS/400

?

15th December 2004

The Starting Position - Reporting

Business Systems Spreadsheets / Bespoke Databases

Manual querying and compilation, lack of procedures

= Many versions of the truth !

15th December 2004

The Blueprint - Architecture

Finance Works CIS Lab GIS Telemetry

BUSINESS SYSTEMS

E T L

Structured Database

Regulatory

Financial Operational

Information Portal

15th December 2004

The Blueprint – Reporting / Monitoring

Overall Performance Assessment

Finance Operations Cust. Services

Data Marts

KPI’s

15th December 2004

Decisions – ETL / Reporting Software

ETL

• Functional

• Affordable

• Scalable

Reporting

• User friendly

• Easy to administer

• Functionally rich

Our choice – Business Objects data Integrator

Our choice – Business Objects Web Intelligence

15th December 2004

Decisions – Prioritising the Programme

Finance Works CIS Lab GIS Telemetry

BUSINESS SYSTEMS

E T L

Structured Database

Regulatory

Financial Operational

Information Portal

Decisions – Prioritising the programme

Capex Opex

E T L

Structured Database

Finance Works Lab GIS Telemetry

Debt & Enquirie

s

Electricity

monitoring

CIS

15th December 2004

Progress and Benefits – so far

• Departmental / Cost Centre accounts available to all

• CAPEX project info available to all project managers

• .NET project progress form linked to Data Mart

• Electricity usage report using data from suppliers website

• Debt and complaint information verified and automated

• Cost of Water Production by site

15th December 2004

Blueprint for the future

• River Basin analysis

• Deployable Output

• Drought forecast and analysis