15-17 November 2009, Harrogate, UK INTERNATIONAL ENTERPRISE PROMOTION CONVENTION page 2 David Irwin Mark Robson Brian Dunsby Lord Mandelson Phil Willis WELCOME MESSAGES Government

MMAAIINN TTOOPPIICCSS

Advancing entrepreneurship education and trainingBusiness creation & development - stimulating start-ups Community, ethnic, minority, rural and social enterprises Developing enterprise in emerging & transition economiesE-business, e-learning, e-mailing and website marketing

Innovation, incubation, networks & knowledge transferManagement, environmental & global growth issuesSupporting small business development world-wideVenture capital, business angels, finance & taxationWomen's enterprise and family business developmentYouth enterprise support programmes world-wide

15-17 November 2009, Harrogate, UKwww.enterprisepromotion.org

15-17 November 2009, Harrogate, UKwww.enterprisepromotion.org

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www.queensawards.org.uk www.yorkshire-forward.com www.natwest.com www.leedsmet.ac.ukwww.businesslink.gov.uk www.gew.org.uk www.uktradeinvest.gov.uk

INTERNATIONAL ENTERPRISE PROMOTION CONVENTION

page 2 www.enterprisepromotion.org

David Irwin

Mark Robson

Brian Dunsby

Lord Mandelson

Phil Willis

WELCOME MESSAGESGovernment – Lord Mandelson, First Secretary of State for Business Innovation & Skills

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Sponsor – Mark Robson, International Trade Director UK Trade & Investment, Yorkshire & the Humber

Yorkshire is a hugely enterprising place, home to many great and innovative businesses, so it isfitting that Yorkshire is host to the first International Enterprise Promotion Convention.In my role as Trade Director for the Yorkshire region I meet with a wide range of businessessucceeding overseas. We sell everything from tea to China, to research excellence in materials tomajor US corporations and from huge steel castings that would barely fit in the convention centreto legal services. Success is about having great products and services, good management andaccess to finance, but behind this sits good advice and support across the board.In the UK we celebrate great advice and support through The Queen’s Award for EnterprisePromotion and, as the agent for The Queen’s Awards in Yorkshire, I am delighted that so manywinners from around the UK will be attending this convention

Harrogate MP – Phil Willis, Member of Parliament for Harrogate & Knaresborough

As the Chair of the House of Commons Select Committee for Science & Technology I know justhow important the process of creating and developing a new business is to the economy. This isparticularly true of those businesses based on advanced technology and scientific research. Itherefore endorse the objectives of this Convention to share experience and promote bestpractice between the many individuals and organisations that promote and support enterprise inall sectors of the economy around the world.In my role as the Member of Parliament for Harrogate & Knaresborough and as a former Chair ofthe HIC I am naturally delighted that this new Convention is being held in the HarrogateInternational Centre. This Centre has the best combination of conference and exhibition facilitiestogether with numerous nearby hotels and restaurants compared with anywhere else in the UK ifnot the world. I welcome you all to this convention and to the Harrogate district; the jewel in theYorkshire crown!

Chairman – David Irwin, Partner, Irwin Grayson Associates, former Chief Executive, DTI SmallBusiness Service 2000-2002. (QAEP 2009)New and growing businesses are vital to economic growth and innovation. Many people roundthe world are engaged in promoting enterprise and supporting entrepreneurs and there are someexciting programmes. There seems to be a tendency amongst practitioners, however, not toshout about their success, perhaps because they don't recognise the scale of their success orbecause they don't believe that what they are doing is any different to anyone else.Better sharing of lessons would enable practitioners to replicate successful approaches andallow many more entrepreneurs to be supported. And so providing a forum where practitionerscan share lessons from their own work and seek new ideas from their peers is the purpose ofthis first International Enterprise Promotion Convention. I do hope that you will be able to join usand I greatly look forward to welcoming you personally to Harrogate.

Organiser – Brian L Dunsby, Principal, Perlex Associates, former Chief Executive Institute ofBusiness Advisers 1992-2000 (QAEP 2008)The current economic crisis has highlighted the importance of creating many more smallbusinesses with a sound financial foundation, proper management controls and strong supportservices. This Convention will bring together the many organisations in the UK andinternationally that specialise in helping individuals to start their own business and then guidingthem through the initial development phase to a secure trading position in their own Country andonward into the global marketplace. This is a unique opportunity for all business advisers, coaches, consultants, counsellors,educators, facilitators, financiers, mentors, networkers, teachers and trainers to promote theirown successes and to network with like-minded specialists in enterprise creation anddevelopment from all around the world. This new event will also be an opportunity for manyoverseas delegates to exchange views and learn about best practice in enterprise promotion.

15-17 November 2009, Harrogate, UK

www.enterprisepromotion.org page 3

www.harrogateinternationalcentre.co.uk

OUTLINE PROGRAMME

10.00 Convention Check-in opens 08.00Check-in and

Enterprise Expo open08.00

Check-in open

Enterprise Expo open

10.00-12.00Enterprise Expo

setting-up09.00-10.30

Session 3 – Parallel

Workshop Presentations09.00-10.30


Workshop Debates

10.00-12.30

Informal Networking &

Internet Café opens

Auditorium Foyer Level 5

Refreshments available

10.30-11.00Refreshment break

Enterprise Expo open10.30-11.00

Refreshment break

Enterprise Expo closes

11.00-12.30Session 4 – Parallel


Session 8 – PLENARY

Enterprising Inspiration

12.30-14.00Buffet Lunch

Enterprise Expo opens12.30-14.00

Buffet Lunch


Convention closes

Packed lunches to go

14.00-15.30


Enterprise Support

Policy & Practice

14.00-15.30


Entrepreneurship

Education Policy &Practice

OPTIONAL AFTERNOON TOURS

a. University Business School

b. Start-up & Incubation Centre

c. Colleges & High Schools15.30-16.00 Refreshment break


Refreshment break

Enterprise Expo open

16.00-17.30Session 2 – Parallel



Workshop Presentations ENTERPRISE EXPO

A display of publications, software,training programmes, financial andother consultancy services forsmall business intermediaries andbusiness-to-business networkinggroups will be open from 12.30Sunday 15th until 11.00 Tuesday17th in the catering area in Hall D.

17.30-18.30Networking & Internet Café

Check-in closes 18.3017.30-18.30

Networking & Internet Café

Check-in closes 18.30

18.30-20.30

International Welcome

Reception & Buffet

Royal Hall

17.30-18.30

Global Entrepreneurship

Week Launch Reception

(By Invitation)

18.30-lateGroups’ Own Night Out

in several local Hotels

Sunday 15th November Monday 16th November Tuesday 17th November

PLENARY SESSIONS - Topics & SpeakersEnterprise Support Policy & Practice - Sunday 14.00-15.30

l Senior Government Minister - Department for Business, Innovation & Skills (TBC)l Peter Ibbetson, Chairman - Small Businesses, Royal Bank of Scotland Groupl Mark Robson, International Trade Director, UK Trade & Investment - Yorkshire & the Humber (Chair)l Prof John Thompson, Professor of Entrepreneurship, The Business School, University of Huddersfield (QAEP 2009)l Nick Taylor, Urban Renaissance Manager, Scarborough - Enterprising Britain Award 2008 & European Enterprise Award 2009

Entrepreneurship Education Policy & Practice - Monday 14.00-15.30l Prof Alan Barrell, Centre for Entrepreneurial Learning, Judge Business School, University of Cambridge (QAEP 2005)l Prof Allan Gibb, Former Director, Small Business Centre, University of Durham (QAEP 2009)l Prof David Kirkby, Dean, Faculty of Business Administration, The British University in Egypt, Cairo (QAEP 2006)l Prof Ken O' Neill, Prof of Entrepreneurship & Small Business Development, University of Ulster (QAEP 2005) (Chair)

Enterprising Inspiration - Tuesday 11.00-12.30l Deidre Bounds, World's #1 Seven Step Transformational Coach, Best Selling Author of "Fulfilled - A personal Revolution in 7 Steps",l Rachel Elnaugh, Award Winning Entrepreneur, Speaker, Mentor, Business Consultant and Authorl Doug Richard, Author of the Richard Report on Small Business & Government; School for Start-ups, Cambridge (QAEP 2006)l Caroline Theobald, Managing Director, Bridge Club Ltd., Chief Conversationalist, Connect North East (QAEP 2007) (Chair)



A - Advancing entrepreneurship education and training world-wide

A1 Entrepreneurship and enterprise education policy and strategyA2 Entrepreneurship education and graduate enterprise experiencesA3 Enterprise education methods and experiential learning – case studiesA4 Business games and enterprise simulations for schools and collegesA5 Training of entrepreneurs and small business owners and managers

Partner: EEUK- Enterprise Educators UKFacilitator: Prof. David Brooksbank, Director of Enterprise, Cardiff School of Management, UWICFacilitator: David Gibson, Head of Enterprise Education, Queens University, Belfast

B - Business creation and development - stimulating start-upsB1 Business birth-rate strategy as part of economic development policyB2 Stimulating start-ups and helping unemployed to become self-employedB3 Managed workspaces with supporting services for small start-upsB4 Encouraging enterprise amongst mature entrepreneursB5 Cultural and creative industries – developing personal skills into businesses

Partners: NFEA, enterprise in action + ACT, network for enterprise support professionalsFacilitator: Terry Owens, Founder, Inbiz Ltd, Middlesbrough (QAEP 2007)Facilitator: Charles Hadcock, Chair, Creative Lancashire (QAEP 2007)

C - Community, ethnic, minority, rural and social enterprisesC1 Social and community enterprise development in depressed areasC2 Encouraging enterprise in rural communities & disadvantaged groups C3 Ethnic and minority enterprise development + benefits of global linkagesC4 Corporate social, environmental and ethical responsibility in small businessesC5 Integrating informal businesses into the mainstream of society

Partners: Co-operatives UK & Asian Business Development NetworkFacilitator: Charlotte Young, Chair, The School for Social Entrepreneurs, London (QAEP 2009)Facilitator: Sikander Badat, Head of Special Projects, Regeneration Dept, Bolton (QAEP 2005)

D – Developing enterprise in emerging and transition economiesD1 Creating and supporting small businesses in developing economiesD2 Entrepreneurship and SME development in developing economiesD3 Micro-finance and other novel financial initiatives in developing economiesD4 International aid agencies supporting development of entrepreneurship D5 Climate change – opportunity or threat for developing economies?

Partners: Commonwealth Secretariat (TBC); WASME World Association For SMEs;Facilitator: Dr Tim Williams, Head, Enterprise & Agriculture Section, Commonwealth Secretariat (TBC)Facilitator: Marielou Guerrero MBE, Past-President, World Association for SMEs, Gibraltar (TBC)

E - E-business, e-learning, e-mailing and website marketing E1 E-business development and implementation in a global economyE2 E-learning, pod casting, technology transfer and digital support networksE3 E-mailing and improving customer relationship management on-lineE4 Web site marketing and optimisation techniques for small businessesE5 Transition to a knowledge-based economy – best practices in ICT

Partner: e-skills UK - The Sector Skills Council for Business & Information TechnologyFacilitator: Jamie Murray Wells, Founder & Executive Chairman, Glasses Direct, London (QAEP 2009)Facilitator: Zulf Ali, Managing Director, Zentek Solutions Limited, Bolton (QAEP 2008)

www.enterprise.ac.uk/

www.nfea.com/act

www.thecommonwealth.org

www.e-skills.com

www.nfea.com

www.cooperatives-uk.coop

Workshop Themes & TopicsThese participative Workshops will be led by Partner Organisations and facilitated by specialists in each subject who will highlightrecent experiences in the field and stimulate discussion and debate on the practical and policy implications of presentations ofbest practice in enterprise promotion from all around the world. For this reason all presentations are limited to 15 minutes.

Terry Owens Charles Hadock

Charlotte Young Sikander Badat

Dr Tim Williams Marielou Guerrero

James Murray Wells Zulf Ali

DavidBrooksbank

David Gibson

www.abdn.org.uk




I - Innovation, incubation, networks and knowledge transferI1 Innovation & incubation centres, science parks and technology clustersI2 Development and management of business-to-business networks I3 Knowledge transfer partnerships and corporate spin-out processes I4 Intellectual property protection and technology commercialisationI5 Innovative supply chain linkages and international trade networks

Partner: UKSPA – United Kingdom Science Parks AssociationFacilitator: Amanda Parris, Business Centres Manager, Rotherham MBC. (QAEP 2006)lFacilitator: Janette Pallas, Business Incubation Manager, De Montfort Univ, Leicester (QAEP 2008)

M - Management, skills, environmental and global growth issuesM1 Critical factors, models and HR strategies for success – case studiesM2 Small business globalisation issues and export promotion programmesM3 Marketing methods for small businesses & importance of brandingM4 Environmental impacts and sustainability of “green” businessesM5 Franchising as a successful model for expanding small businesses

Partners: IBC - Institute of Business Consulting + CMI Chartered Management. InstituteFacilitator: Dr Bryan Keating, Managing Partner, CIP Partnership, Newtownabbey, Northern Ireland(QAEP 2006)Facilitator: Pamela Neal, CODA Business Management Ltd, Newport (QAEP 2008)

S - Supporting small business development world-wideS1 National and regional programmes of entrepreneurship supportS2 Innovations in small business support policies and structuresS3 Small business management development, mentoring and trainingS4 The key role of Trade Associations, Chambers and Business ClubsS5 Quality assurance for business support professionals and organizations

Partner: SFEDI – Small Firms Enterprise Development InitiativeFacilitator: Tony Robinson OBE, Executive Chairman, SFEDI, ScarboroughFacilitator: Dr Nicholas O'Shiel, Omagh Enterprise Co Ltd, Northern Ireland. (QAEP 2008)

V – Venture capital, business angels, finance and taxationV1 Informal and formal venture capital for business start-up and growthV2 Banks and small firms – loans, guarantees and other schemesV3 Enterprise loan funds and enterprise finance guarantee schemesV4 Financing, facilitating and promoting international trade by SMEsV5 Innovations in small business financing for start-up and growth

Partners: IFA- Institute of Financial Accountants+ Federation of Tax AdvisersFacilitator: Nigel Brown OBE, Chair, Great Eastern Investment Forum, Cambridge (QAEP 2007)Facilitator: Doug Richard, Chairman, School for Start-ups, Cambridge (QAEP 2006)

W - Women’s enterprise and family business developmentW1 Women’s entrepreneurship development - international experienceW2 Women's enterprise support schemes - challenges and developmentsW3 Gender and family-life issues in entrepreneurship policy and supportW4 Family business – management, gender roles and succession planningW5 Transfer of family businesses – problems and practices world-wide

Partners: WiRE Women in Rural Enterprise & WiN (TBC);Facilitator: Joy Nichols MBE, Chief Executive, CMB2 Group Ltd, London (QAEP 2005)Facilitator: Beverley Pold, Business Dev/Policy Manager Chwaraeteg, Cardiff (QAEP 2009)

Y - Youth enterprise support programmes world-wideY1 Young Enterprise and Junior Achiever International – case studiesY2 Employer engagement - stimulating and supporting young peopleY3 Make Your Mark Campaign – Global Entrepreneurship opportunitiesY4 Enterprise education in schools – case studies and model programmesY5 Shell Livewire & Prince’s Trust – UK and international case studies

Partners: Shell LiveWIRE, Young Enterprise, Enterprise Insight & YPEFFacilitator: Janet Brumby, Young Enterprise Yorkshire & Humber (QAEP 2006)Facilitator: Derek Browne; Entrepreneurs in Action, London (QAEP 2006)

www.sfedi.co.uk

www.ibconsulting.org.uk

www.ukspa.org.uk

www.ifa.org.uk

www.shell-livewire.org

www.young-enterprise.org.uk

Amanda Parris Janette Pallas

Dr Bryan Keating Pamela Neal

Tony Robinson Dr NicholasO’Shiel

Nigel Brown Doug Richard

Joy Nichols Beverley Pold

Janet Brumby Derek Browne

www.wireuk.org



Networking opportunities

OBJECTIVES The current economic crisis has highlighted the importance of creating more small businesseswith a sound financial foundation, proper management controls and strong support services.

This Convention will bring together the many organisations in the UK and internationally thatspecialise in helping individuals to start their own business, guiding them through the initialdevelopment phase to a secure trading position in their own Country and onward into the globalmarketplace.

There will be numerous Workshop Sessions showcasing best practice and innovation in thecreation and support of small businesses world-wide. It will be an opportunity for many UK andoverseas delegates to exchange views and learn about best practice in enterprise promotion.

WHO SHOULD ATTEND?This Convention is being organised on a low-cost not-for-profit basis so that as many SMEspecialists and support organisations as possible can attend from both the UK and overseas e.g. l Business Advisers, Brokers, Coaches, Consultants, Counsellors, Facilitators, & Mentors; l Enterprise Agencies; Incubation & Innovation Centres: Science Parks; Support Organisations; l Entrepreneurship Educators, Teachers & Trainers; Qualifying Bodies; Professional Institutes:l Financiers & Venture Capitalists; Government SME-Policy Makers; Development Agencies;l SME Organisations; Trade Associations; Chambers of Trade & Commerce, etc. Facilities will be available for each special interest group to have their own Plenary and WorkshopSessions plus appropriate evening social events within the overall programme.

WHY SHOULD YOU ATTEND?A new opportunity to learn about best practice in enterprise promotion

l Interact with leading practitioners, policy-makers, entrepreneurs & advisersl Hear case histories from many successful enterprise promotion programmesl Share best practice in business creation and support services world-widel Exchange experience in entrepreneurship education and trainingl Debate new approaches to small business management and developmentl Consider applications and policy implications of many innovationsl Develop existing networks and establish new working relationships

ENTERPRISE EXPOThere will be also be a large “Enterprise Expo” situated in HIC Hall D where delegates will alsotake all their refreshment and lunch breaks, thereby providing maximum exposure of productsand services with many opportunities for networking between delegates and exhibitors.

Exhibitors expected include a wide range of specialists in the following sectors: l Banks and other financial services l Business support organisations and agencies l Coaching and consultancy franchisesl Community and minority support agencies l Educational business models and simulations l Government advisory services and agencies l ICT system suppliers and on-line services l Managed workspace and office services l Other small business conferences

THE QUEEN’S AWARD FOR ENTERPRISE PROMOTIONThis event is being organised and supported by recipients of The Queen’s Awards for EnterprisePromotion. This Award celebrates and recognises the activities of individuals who have playedan outstanding and significant role in promoting enterprise skills and attitudes in others in the UK.Encouraging or facilitating the sort of skills and attitudes found in an enterprise environment -whether in a commercial business or a social enterprise - is the essence of 'Enterprise Promotion'.

There have been ten standard Awards and one Lifetime Achievement Award each year since2005 – making a total of 55 current holders. Over 40 of them are expected to speak in thisConvention - as marked (QAEP 200?) to indicate the year of award.

Note: The closing date for nominations for the current year is 30th October 2009. See www.queensawards.org.uk/individual/

l Professional institutes and societies l Publishers of journals and books on small business l Publishers of newsletters and information services l Regional and national development agencies l Software suppliers and support specialists l Training and assessment organisations l University business schools and Collegesl Women's enterprise networks and organisations l Young enterprise networks and organisations




LOCATION – HARROGATEHarrogate is centrally located in the UK halfway between London and Edinburgh with goodtransport connections. Leeds/Bradford and Manchester international airports are withindriving distance; there are excellent motorway links from around the UK and good trainconnections to Harrogate from all over the UK via Leeds or York.

With its characteristic architecture, grand boulevards, enticing shopping parades, top qualityrestaurants and immaculately maintained green spaces, Harrogate presents a stylish elegantplace to visit. Not only does this sophisticated town top the polls as a conferencingdestination, it is also widely known as one of the most desirable places to live in Britain.

Culture, heritage, fine dining, boutique shopping and varied nightlife are just a few of the moreobvious lures to tourists. Central to the town's historiacl appeal is the spectacular TurkishBaths and Health Spa, magnificently restored to their former Victorian glory with the additionof a suite of modern treatment rooms. The adjacent Royal Pump Room Museum exploresHarrogate's interesting history as a spa town.

Close to the Centre is the beautiful Valley Gardens and the world-renowned Royal HorticulturalSociety Garden Harlow Carr is a short drive away. There is so much more within easy reach -the metropolis of Leeds with its premium shopping and exciting social scene, the historic cityof York, Harewood House, Fountains Abbey, Ripley Castle, horse racing and golf are all ashort drive or bus ride away.

VENUEThe Convention will be held at the prestigious Harrogate International Centre (HIC) utilisingthe main 2,000 seat Auditorium for Plenary Sessions, the Queen's Suite for Workshops andHall D for the Enterprise Expo, lunches and refreshments breaks. Seewww.harrogateinternationalcentre.co.uk

HIC combines premium facilities and unbeatable customer service with one of Britain's mostaspirational locations. It is easy to see why the Centre attracts in excess of 250,000 visitorseach year and is consistently acknowledged as one of the country's top event venues.

The award-winning Queen's Suite is one of the latest additions to the Centre, providingpremium quality facilities including a spacious foyer. This area will be sub-divided into tenindividual and completely acoustically secure breakout rooms.

There will be a 14-station Internet Cafe available for FREE use by Convention Delegates forlimited periods. There is also a wi-fi connection throughout the HIC for delegates with theirown laptops - plus ample space for relaxing and networking with other delegates.

WELCOME RECEPTIONOn Sunday evening there will be an International Welcome Reception and Buffet in thefamous Gilded Royal Hall. The breathtaking design is derived from the great ballrooms ofimperial Europe combined with British theatrical elements. The richly detailed architecture andexcellent acoustics make it ideal for all manner of events. Re-opened in April 2008 after acomprehensive restoration, the Royal Hall is the jewel in Harrogate's crown

This Welcome Reception will be FREE to registered delegates but pre-booking is required.

GROUP NIGHT OUT On Monday evening, each special interest group is encouraged to organise their own GroupNight Out for members and interested delegates in one of the many nearby hotels andrestaurants. Details of the alternative options will be sent to all registered delegates duringOctober when pre-booking will be required due to capacity limitations of the venues.

A list of restaurants within easy walking distance and a Harrogate Town Street Map will beprovided in Delegate Bags.

ACCOMMODATIONHarrogate is an attractive town that welcomes many business and leisure visitors all the yearround. There are more than 2,000 beds available for visitors to Harrogate – with more than1,000 of them within an easy walking distance of the Convention venue, the HarrogateInternational Centre.

The Convention Organisers have secured allocations of rooms at discounted rates forregistered delegates in four different categories of accommodation, from hotels large andsmall to guest houses and self-catering apartments. Full details of all accommodation ineach category can be found via the Convention web site, but bookings at the discounted ratesfor Convention Delegates can only be made by quoting a password that will be providedwhen registration has been completed.

Betty’s Tea Rooms

Holiday Inn

Prospect Gardens

Conference Centre Auditorium

Royal Hall Auditorium


FOLLOW BROWNSIGNS FORHARROGATEINTERNATIONALCENTRE

Published by Brian L. Dunsby, Convention Organiser, Perlex Associates,with photographs from Harrogate International Centre

ENTERPRISE PROMOTION CONVENTION SECRETARIATP.O. Box 288, Dept EP909, Harrogate HG2 8UH, UK.

Tel: +44 1423 879208 Fax: +44 1423 870025Email: [email protected] Website: www.enterprisepromotion.org

www.perlex.infowww.harrogateinternationalcentre.co.uk

ACTION POINTS DEADLINESEarly booking discounts end 31st August

Summary of Presentations 31st August

Powerpoint Presentation 30th September

Normal booking discounts end 30th September

Hotel discounts end 15th October

Late booking closes 7th November

Convention dates 15-17th November

IMPORTANT DATES FOR IEPC 2009

REGISTRATIONFor fast on-line registration and payment just click onwww.enterprisepromotion.org/registration, log-in and complete theRegistration Form and then pay by credit card via the secure RBS WorldPaysystem, by cheque in GBP(£) or by direct bank transfer. Receipts will be sent.

If you do not have access to the Internet, please send a fax or letter on yourheaded notepaper to the Convention Secretariat at the address below. Fullinformation on the Convention and the off-line Registration Form will then besent to you. If you need to be invoiced please send an official Purchase Orderfrom your Organisation’s Purchasing Department. Registration and paymentin advance is essential. We cannot accept registration or payment on arrival.

TRAVELHarrogate is in Yorkshiresituated almost midwaybetween London andEdinburgh and betweenLiverpool and Hull. It iseasily accessible via road,rail, bus and air withregular connections fromall over UK and Europe.Full details are given onthe Convention web site -click on travel.

www.enterprisepromotion.org/travel.htm

Documents

15-17 November 2009, Harrogate, UK INTERNATIONAL ENTERPRISE PROMOTION CONVENTION page 2 David Irwin Mark Robson Brian Dunsby Lord Mandelson Phil Willis WELCOME MESSAGES Government