Upload
mou777
View
220
Download
0
Embed Size (px)
Citation preview
7/30/2019 14035035 Praising and Criticizing
1/26
Praising andCriticizing
7/30/2019 14035035 Praising and Criticizing
2/26
People like to be praised, and hate to be
criticized
Its important to appreciate, how to give and
receive praise, compliment and criticism
7/30/2019 14035035 Praising and Criticizing
3/26
Giving Criticism
Reactions to criticism:
Acceptance
Partial acceptance
Failure to take responsibilities
denial
7/30/2019 14035035 Praising and Criticizing
4/26
Criticizing Effectively
Ask Permission:
Ask the persons permission to talk to them dont just
hit them with the bad news
Be Constructive:
Criticism without offering advice or an alternative way
to do things is called destructive.
You may not have to offer advice may be but
always try to point out what they can do.
7/30/2019 14035035 Praising and Criticizing
5/26
Criticizing Effectively
Be effective:
Do not criticize someone when they arent listening
Do not criticize if they arent prepared to hear it
Do not criticize if you are not in the right motive
7/30/2019 14035035 Praising and Criticizing
6/26
Criticizing Effectively
Be Factual:
Separate them from their behavior
Criticize them in a way that criticizes their behaviors -
what they have done, not who they are.
Never say you are messy or you are thoughtless, they
arent criticism
7/30/2019 14035035 Praising and Criticizing
7/26
Criticizing Effectively
Be Focused:
Do not criticize a whole load of things in one fell swoop
Deal with one matter at a time if possible
Raising too much at once is overwhelming
Be Honest:
Do not exaggerating tell it like it is
7/30/2019 14035035 Praising and Criticizing
8/26
Criticizing Effectively
Be Open:
Dont tell or ask people to change as we cant make
theme
Just ask them to do things differently, be open to their
efforts
Be Positive:
Balanced view: what they did wrong and what they didright
This can avoid any defensiveness and rejection to our
criticism
7/30/2019 14035035 Praising and Criticizing
9/26
Criticizing Effectively
Be Prepared:
Prepare a little script of what to say if necessary
Be Private:
Never criticize people in front of others
Be Realistic
Be realistic to what we expect, do not expect them to
response to our criticism overnight
7/30/2019 14035035 Praising and Criticizing
10/26
Criticizing Effectively
Be Receptive:
Let the other person have a saycriticism neednt (and
shouldnt) one - sided
Be Specific:
Tell exactly what is wrongif people dont understand
exactly what is wrong, they are lee likely to be able to put
things right
7/30/2019 14035035 Praising and Criticizing
11/26
Criticizing Effectively
Be Sympathetic but Firm:
Listen to the other person but stick to our gun if criticism is
jus justified
Be Timely:
Do not wait too long before dealing with issues. Waiting too
long trivializes the matter and may be forgotten already
7/30/2019 14035035 Praising and Criticizing
12/26
Receiving Criticism
Acceptance:
If criticism is founded in fact and you are responsible, then
accept it graciously
Partial Acceptance:
If part of criticism is fair and founded in fact, accept that
part only and make it clear to you that you dont accept the
rest
7/30/2019 14035035 Praising and Criticizing
13/26
Receiving Criticism
Failure to take responsibilities:
If the criticism is something that isnt your fault, but was
caused by another party, you have the option to take the
responsibilities yourself an deal with the other personafterwards or not to take any responsibilities.
Denial:
If the criticism in untrue of the facts are wrong, say so.There is no need to argue, just state the truth calmly and
logically.
7/30/2019 14035035 Praising and Criticizing
14/26
Dealing with Criticism you accept
Be balanced:
If criticism is founded in fact and you are responsible, then
accept it graciously
Be Calm:
Try to stay calm, so you can discuss things rationally and
not emotionally
7/30/2019 14035035 Praising and Criticizing
15/26
Dealing with Criticism you accept
Be Receptive:
You should welcome constructive criticism as a means of
finding out how you can improve.
Be Specific:
You are being criticised for what youve done and not for
who you are
7/30/2019 14035035 Praising and Criticizing
16/26
Dealing with Criticism you accept
Deal with exaggeration:
If the criticism is founded in fact but has been
exaggerated, ignore the exaggeration. Exaggeration
may lead to end less argumentation.
Acknowledge and accept the truth and ignore the
exaggeration.
7/30/2019 14035035 Praising and Criticizing
17/26
Dealing with Criticism you accept
Dont get defensive:
Being defensive and snapping back at someone usually
leads to an argument and that isnt sensible way to
achieve anything.
7/30/2019 14035035 Praising and Criticizing
18/26
Dealing with Criticism you accept
Dont be submissive:
Dont just give in and accept criticism . If its unfounded
or incorrect or unfair, say so. Say you disagree.
No need to start an argument, just state your own side
of things clearly, calmly.
7/30/2019 14035035 Praising and Criticizing
19/26
Dealing with Criticism you accept
Use Facts, not emotions:
Dont get emotional or talk in emotional term. This
will help other not to get emotional, either, and keep
things on an even keel.
7/30/2019 14035035 Praising and Criticizing
20/26
Dealing with Criticism you accept
Question if necessary
If you dont understand what is being raised, say so.
Ask for clarification.
If you dont see where the criticism comes from, ask for
specific example.
If the criticism seems very personal, ask why the
comments are being made.
7/30/2019 14035035 Praising and Criticizing
21/26
Dealing with Criticism you accept
Thank Them
This is HARD but VERY IMPORTANT thanks the
person for pointing out the things they have raised.
It lets them know you are approachable.
7/30/2019 14035035 Praising and Criticizing
22/26
GIVING PRAISE AND COMPLIMENTS
Be Honest
People will sense a false compliment and it will causefriction.
Only give genuine praise and complimentdont fib.
Be Specific
you did really well is nice but sound insincere does nothelp the person know exactly why and how they did well.
Say I like the why you did xxxx instead.
7/30/2019 14035035 Praising and Criticizing
23/26
GIVING PRAISE AND COMPLIMENTS
Dont put yourself down.
Dont talk about yourself and the person you arecomplimenting at the same time. Give them the complimentin their own right, not as measure of how they compare
with you
Keep your tone light
Compliment sounds insincere if they are said too
enthusiastically.
Just state the compliment clearly and nicelydont over doit.
7/30/2019 14035035 Praising and Criticizing
24/26
RECEIVING PRAISE AND COMPLIMENTS
Dont argue
If someone compliments you, dont argue with them. Its
easy to say NO, this short comment just makes thecomplimenter feel silly and discourage.
Dont question them.
Questioning them is rude and makes them feel bad. They
dont have to justify saying something good.
7/30/2019 14035035 Praising and Criticizing
25/26
RECEIVING PRAISE AND COMPLIMENTS
If you are suspicious, question
If you have that sneaking suspicion that the person is notreally serious, but is making a point, ask them what theymean.
If they are devious it will become apparent
If they are genuine, just accept gracefully.
Thank them
Just say thank you after the compliment, no need to satanything else.
7/30/2019 14035035 Praising and Criticizing
26/26