14-0 03932 DEVICE Instruction Guide TG587n 125x160 CS4 16pp

Let’s goLet’s go

14-0 03932 DEVICE Instruction Guide TG587n 125x160 CS4_16pp.indd 1 6/11/12 4:12 PM


1

Contents

1

Modem Overview 2

2

Equipment Check 3

3

Setting up Fibre Broadband 4

4

Setting up ADSL Broadband 5

5

Connect Computer 6

6

Power Up 6

7

Modem Light Check 7

8

Activate Your Account 8

9 Connect Using WiFi 9

10

Access Free Premium Services 11

11

Advanced Features 11

12

Factory Reset 12

13

Important Tips 12

14

Not Working? 13


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1 Modem Overview

USB 2.0 Socket

Please do not press the WiFi on/off button or the WPS button during modem boot up.

ADSL Port

WiFi Protected Set-Up (WPS) Button

See Step 9.2

3 x 10/100 LAN Ethernet Port

1 x Gigabit LAN

Ethernet Port

Gigabit WAN Port for fi bre connections

Hardware Reset ButtonSee Step 13

Power Socket

USB 2.0 Socket

On/Off Switch

Rear

Front

WiFi On/Off Button (on by default)See Step 9.1


3

Power Supply12 volt DC 1.5 Amp

Quick Start WiFi Connection Sticker

Fibre Ethernet Cable

Ethernet Cable

Quick Install Guide

ADSL fi lter (supplied with an

ADSL connection only)

2 Equipment CheckLet’s check everything is here.

Important information for the set up

of your wireless network. Please do

not dispose and keep in a safe place.

Network Name (SSID): TELECOM123456

Wireless Key(Password): 1234ABCDEF

ADSL Cable

Technicolor TG587n V3 Modem


GbEDSL WAN Reset1 2 3

GE2POTS1 POTS2 RESET GE1 GE3 GE4 POWER

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3 Setting up Fibre BroadbandIf you have an ADSL broadband connection, skip this step.

To receive a fi bre broadband service, your home must have a fi bre cable connection.

To set up your fi bre broadband connection you must use a Windows or Mac computer with an ethernet port and a web browser. Due to the length of the cables supplied, you must set up close to the fi bre termination port. Once your fi bre broadband is working, you can unplug the ethernet cable and use the modem’s wireless (WiFi) network.

Connect one end of the red tipped Fibre Ethernet Cable into the red WAN port in the modem and the other end into the port labelled GE1 in the fi bre ONT (Chorus fi bre ONT illustrated).

When complete, skip to step 5.

Chorus Fibre ONT

Fibre Ethernet Cable



a

c

b

d

5

4 Setting up ADSL BroadbandIf you have fi bre broadband, please skip this step.

To set up your ADSL broadband connection you must use a Windows or Mac computer with an ethernet port and a web browser. Due to the length of the cables supplied, you must set up close to a phone socket. Once broadband is working you can unplug the ethernet cable and use the modem’s wireless (WiFi) network.

Place an ADSL fi lter on each active home phone, fax machine, digital TV decoder, etc connected to a phone socket. Filters remove interference on your phone lines and improve your broadband service.

You can purchase additional fi lters from Telecom on 0800 22 55 98 or from most electronics retailers.a. Connect the ADSL fi lter to the phone socket. Do not use phone extension cords

as they harm broadband stability and speed.b. If you use a telephone, fax machine, etc at the same phone socket, connect that

device into the ADSL fi lter socket marked PHONE.c. Connect the ADSL cable into the ADSL fi lter socket marked ADSL.d. Connect the other end of the ADSL cable into the grey coloured modem

port marked DSL.

Phone Socket

ADSL Cable


GbE

DSL

WAN

Reset1 2 3


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5 Connect Computer

Connect the yellow tipped ethernet cable to the Gigabit LAN port in the modem (the yellow socket on the right) and connect the other end to your computer’s Ethernet port.

Look for the LAN symbol on your computer - it looks like this

6 Power Up

Connect the Power Supply to the modem power socket and the other end into an electrical power outlet and turn both on. It is important to use the power supply that came with your modem. Failure to do so may result in physical damage to the modem.

Ethernet Cable


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7 Modem Light CheckPlease wait up to 5 minutes for the modem to establish a broadband connection.Please do not touch any buttons on the modem at this time.

Your modem lights will tell you when the connection is working correctly. The lights should be as follows:

The POWER and BROADBAND lights should be solid GREEN not blinking.

The ETHERNET and INTERNET lights should be GREEN and blinking.

If the ETHERNET light is off – check Step 5. Ensure the ethernet cable is connected to the correct port in the computer.

If the POWER light is off, check that your power socket and the modem are switched on.

If the BROADBAND light is off or flashing:

y With a fibre broadband connection:

y Check step 3.

y If after checking the BROADBAND light remains off or flashing, contact the Telecom Broadband helpdesk on 0800 22 55 98.

y With an ADSL2 connection

y Check step 4.

y If after checking the BROADBAND light remains off or flashing, you may have a faulty phone socket. Try connecting using another phone socket. If your BROADBAND light remains off or flashing after changing wall sockets, contact the Telecom Broadband helpdesk on 0800 22 55 98.


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8 Check Your ConnectionUsing your computer, open a web browser such as Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari. Internet Explorer is installed in most Microsoft Windows computers and Safari is installed in all Apple O/S computers.

In the browser address bar type www.telecom.co.nz/modemsetup and press enter. You should see a valid web page meaning you are able to surf the internet and your modem and connection are set up.

8.1 Trouble Connecting?

If you are unable to connect to the Internet, turn your modem off for 30 seconds, then power on again. At the same time, restart your computer. Open a web browser and try again.

If your broadband service is still not working, please contact the Telecom Broadband Helpdesk on 0800 22 55 98.

8.2 New Telecom Accounts

If you are an existing Telecom customer skip this step.

When you are successfully connected to the Internet, you should activate your Telecom broadband account.

In the browser address bar type www.telecom.co.nz/broadbandsetup press enter and follow the on-line activation steps.


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9 Connect Using WiFiOnce your modem is set up, you can switch to using WiFi and connect to the Internet anywhere in range of your WiFi signal. To connect with WiFi, you need a wireless enabled device such as a computer, tablet, printer or mobile phone.

Your modem has a unique Network Name (SSID) and Wireless Key (Password) pre-installed. These details can be found on the information label on the bottom of the modem and on the WiFi sticker supplied in the box.

The pre-installed Network Name and Wireless Key provide a strong level of network security if you keep this information safe. Using these values you can connect any wireless device using the device’s WiFi connection manager or wizard.

Before starting, ensure:1. The WiFi Button light on the front of the modem is GREEN. If not, press the WiFi

Button light to turn WiFi on.2. The connecting device has WiFi turned on.3. Your computer’s operating system and the wireless network drivers are up to

date. Many wireless issues are caused by out of date operating systems and drivers.

4. If you need support for your device or operating system, contact the device supplier or manufacturer, visit their web site or refer to the user manual or help function.

Important information for the set up

of your wireless network. Please do

not dispose and keep in a safe place.

Network Name (SSID): TELECOM123456

Wireless Key(Password): 1234ABCDEF


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9.1 WiFi Network ConnectionSetting up a WiFi network requires your modem’s Network Name and Wireless Key. You can connect most devices to your pre-installed WiFi following these steps: 1. Open the WiFi connection manager software, such as Wireless Network

Connection Manager in Microsoft Windows computer or AirPort in Apple Mac computer.

2. Scan for available WiFi networks.3. Find your modem’s Network Name in the list of available WiFi networks

and select it. Example: TELECOM123456.4. Enter your modem’s Wireless Key when prompted. Example: 1234ABCDEF.5. If your wireless network connection manager allows you to save your

Network Name and Wireless Key details then do so. This enables you to connect automatically. Otherwise you may have to repeat these steps each time you connect.

6. If the details are correct, you will connect and be WiFi capable. Telecom has step-by-step WiFi set up assistance for Microsoft Windows,

Apple Mac, Apple iPhone, Google Android and Blackberry-powered devices at www.telecom.co.nz/wifisetup

9.2. WiFi Connection using WPS (WiFi Protected Set-Up) This modem supports WPS which is a simple method of connecting a wireless device to the modem. The connecting device must support WPS and have wireless turned on. Check your device manufacturer’s website to confirm WPS support.

To connect, press the WPS button on the modem and within 1 minute, press the WPS button on the connecting device.

The WPS button will be physical (on a device like a printer) or virtual software button (on a computer-type device such as a mobile phone, laptop or tablet). The two devices will establish a connection and the device will be remembered by the modem.


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10 Access Free Premium ServicesAs a valued Telecom customer, you can access a range of free and exclusive premium services including:1. Telecom Security Suite powered by McAfee to protect your computer from

Internet threats (worth over $95 a year). Available for Microsoft Windows computers only. Your free licence allows you to install McAfee on up to 5 Windows computers.

2. Flickr Pro account so you can get more than just a standard account. Store, organise and share your photos and videos securely.

3. Up to 10 free sub-accounts so everyone in the family can have their own suite of free services from Yahoo! including their very own Flickr Pro account.

Visit www.telecom.co.nz/premiumservices to find out more.

Telecom’s Broadband Assist tool helps you set up, or sort out the most common broadband connection and e-mail problems. This simple tool helps you stay connected.

The Broadband Assist tool is available for all Microsoft Windows XP, Vista, 7 and 8 powered computers. Visit www.telecom.co.nz/bbassist to find our more.

Don’t forget to register for the Broadband Usage Meter so you can keep track of how much data you’ve used at any time during the month. Visit www.telecom.co.nz/myaccount to find out more.

11 Advanced FeaturesTo access advanced features or to customise the modem, open a web browser and type 192.168.1.254 into the address bar and press enter. This takes you to the modem User Interface.

Note: This modem does not require a user name or password to be entered to access the user interface. A customised user name and password can be set up in the User Interface.

You can find “how to” tutorials on-line at www.telecom.co.nz/modemsetup


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12 Important Tips y When starting up the modem do not press any of its buttons. Wait for a broadband

connection to be established first.

y Many issues with a broadband connection can be resolved by turning the modem off for 30 seconds. It can take up to 5 minutes for the connection to re-establish.

y Customers with computers running Microsoft Windows should reboot their computers at the same time they reboot their modem.

y Operate the modem on a flat surface and ensure the modem is not covered by anything and is ventilated at all times.

y ADSL broadband customers should:

y Not use telephone extension cables with the modem as these cause speed and stability problems.

y Use the ADSL filter supplied with this modem when setting up as old filters can cause speed and stability problems.

y If you want to network additional devices using the ethernet LAN ports, you require one ethernet cable for each device.

y WiFi signal strength and range is dependent on physical and environmental factors outside of Telecom’s control. The following tips will help you optimise your WiFi signal:

y Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums etc limit WiFi performance and range.

y Do not place the modem near electronic devices such as microwave ovens, cordless phones or wireless transmitters like baby or room monitors.

y Do not place the modem in an enclosed space such as a cupboard, under or behind a desk or large item of furniture.

y To benefit from the speed offered by the 802.11n standard, it is recommended to connect using 802.11n wireless devices only. Connecting older 802.11b or 802.11g wireless devices may slow down the speed of your whole WiFi network.

y If you have WiFi coverage issues, you can purchase at your own expense, products such as WiFi range extenders.

y Where possible place your modem up high for better WiFi performance.


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13 Factory ResetWARNING! A factory reset restores the modem to the default settings – all remembered WiFi connections and any user customisations are erased. Only perform a factory reset as a last resort measure or when directed to by a Telecom Helpdesk operator.

If you must factory reset your modem, do the following:1. While the modem is turned on, insert a paper clip into the Reset hole and press

down for 10 seconds then release.2. The modem will reset and then restart. It may take up to 5 minutes for your

broadband connection to be re-established.3. After a reset, you must manually reconnect each WiFi device and redo

any customisations.

14 Not Working?If you have any difficulties:

Visit www.telecom.co.nz/help for a wide range of help topics.

Call the Telecom Broadband Helpdesk on 0800 22 55 98 and ask for Set Up.


TPM03834 08/12DSL37110980


Documents

14-0 03932 DEVICE Instruction Guide TG587n 125x160 CS4 16pp