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Mobility Services for All Americans: Unmet Mobility Needs and ITS Solutions Gwo-Wei Torng, Mitretek Systems Yehuda Gross, USDOT Brian Cronin, USDOT. 12th ITS World Congress San Francisco, USA November 9, 2005. Presentation Outline. Human service transportation challenges Federal initiatives - PowerPoint PPT Presentation
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Mobility Services for All Americans:Unmet Mobility Needs and ITS
Solutions
Gwo-Wei Torng, Mitretek SystemsYehuda Gross, USDOTBrian Cronin, USDOT
12th ITS World CongressSan Francisco, USANovember 9, 2005
2
Presentation Outline
Human service transportation challengesFederal initiativesITS SolutionsFindings
3
Challenges
State Governors&
Cabinet Secretaries
FederalAgencies
&Grant
$
Education
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Centers forIndependent Living
DisabilityRehab andResearchRehabilitation
ServicesAdministration
Office of SpecialEducation Programs
Substance AbuseMental Health
TemporaryAssistance for
Needy Families
FamilyAssistance
HHSMedicare &
Medicaid Svcs
Aging
HealthResources& Services
CommunityServices
Child Care
Bureau
DevelopmentDisabilities
MedicaidProgram
HeadStart
Soc. ServicesBlock Grant
Children& Families
Transportation
Office of theSecretary
National HighwayTraffic SafetyAdministration
Federal TransitAdministration
Assistant Secretaryfor Transportation
Policy
DepartmentalOffice of
Civil Rights
Faith BasedTransit
Area Agencyon Aging
MedicalTransit Provider
Head Start
Office of theSecretary
AssistantSecretaryPlanning
Evaluation
Special EdTransportation
Rural TransitOperators
PrivateParatransit
Private Taxi
ADAParatransit
TransitPass
Elderly&
DisabilityProgram
Job AccessReverse Commute
Program
Rural GrantProgram
UrbanizedGrant Program
LocalTransportation
Authority
DisabilityService
Provider
Family
Employment
Shopping
Independence
Recreation
Education
LocalGovernment
HealthCare
? ?
?
State Governors&
Cabinet Secretaries
FederalAgencies
&Grant
$
Education
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Centers forIndependent Living
DisabilityRehab andResearchRehabilitation
ServicesAdministration
Office of SpecialEducation Programs
Substance AbuseMental Health
TemporaryAssistance for
Needy Families
FamilyAssistance
HHSMedicare &
Medicaid Svcs
Aging
HealthResources& Services
CommunityServices
Child Care
Bureau
DevelopmentDisabilities
MedicaidProgram
HeadStart
Soc. ServicesBlock Grant
Children& Families
Transportation
Office of theSecretary
National HighwayTraffic SafetyAdministration
Federal TransitAdministration
Assistant Secretaryfor Transportation
Policy
DepartmentalOffice of
Civil Rights
Faith BasedTransit
Area Agencyon Aging
MedicalTransit Provider
Head Start
Office of theSecretary
AssistantSecretaryPlanning
Evaluation
Special EdTransportation
Rural TransitOperators
PrivateParatransit
Private Taxi
ADAParatransit
TransitPass
Elderly&
DisabilityProgram
Job AccessReverse Commute
Program
Rural GrantProgram
UrbanizedGrant Program
LocalTransportation
Authority
DisabilityService
Provider
Family
Employment
Shopping
Independence
Recreation
Education
LocalGovernment
HealthCare
? ?
?
? ?
?
4
The Results
Poor quality of transportation serviceConfusing customers and providersHigh cost and underutilized capacity
5
Two USDOT-led Initiatives
United We Ride (UWR)Mobility Services for All Americans (MSAA)
6
United We Ride
11 federal departmental partnersFive interim areas of focus
7
Mobility Services for All Americans
Goal – better service with less $$$Vision – single point of access for allITS focused
8
ITS Role
ITS is an enabler to facilitate coordination and enhance accessibility
Before After
9
From Technology PerspectiveL
evel
of
syst
em
inte
grat
ion
Just getting started
Moving forward
Almost there
Technology deployment sequencing
10
What Have We Done
Finding the pieces
11
Example
Unexpected real-time travel (mobility) needs
Affecting all TD population
Barriers facing customers24 – 48 hr advanced
reservations required
Unmet mobility needs
ITS enhanced customer service Real-time reservations (Internet/IVR) Automated call-back (confirmation)
ITS enhanced operationsAVL/MDT
Automated scheduling and dispatching Advanced communication systems
Barriers facing providers/brokersManual scheduling, dispatching & routingInability to track/manage fleet in real time
Inefficient operations
12
Findings
Most applicable ITS technologies– Proven with wide deployment– More fixed-route applications– Largely fleet management focused
More stakeholder outreach and technical assistance needed
ITS Architecture and related standardsKey non-ITS factors
13
Field Evidence
Logical phasing of ITS deployment for greater benefits
Characteristics of users and operations impact technology effectiveness
Training and technical assistanceInitiative has catalyzed private industry
activities
14
Based on these Findings……
Adopt two-phase approach– Model system design– Model system deployment
System design includes:– Establish public-private
partnership– Make necessary institutional
arrangements– Complete local coordinated
transportation model designs
15
Thank You
Questions and Discussions
www.its.dot.gov/msaawww.unitedweride.gov
Yehuda GrossITS Transit Program ManagerITS Joint Program [email protected]
Gwo-Wei TorngLead EngineerITS DivisionMitretek [email protected]
