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Establishing an infrastructure to support e-learning
Val BrockiIMT Co-ordinator Airedale NHS Trust/NPfIT ETD Lead Bradford Health Informatics Service
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Abstract
What do NHS Trusts need to do to support e-learning?
How can we ensure it is cost-effective? In what ways do we need to work differently? A look at how collaborative approaches like
Bradford Health Informatics Service’s “Learnonline “ can help.
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More questions than answers!
Experience to date of Airedale NHS Trust in establishing structures to support the implementation of e-learning.
Groups Staff Resource issues Collaborative work
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The nightmare!
Large amounts of money wasted on buying expensive e-learning resources that do not meet learners’ needs because they are not adequately supported!
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Trust E-learning Strategy Group
Representatives from
Training (IMT and General)I.T.Professional Development
(acute, theatres, women & children’s, AHPs) Hotel ServicesLibrary & Knowledge ManagementRisk ManagementBradford Health Informatics Service (E-Learning
Project Manager)
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Trust E-learning Strategy Group
Aims: To audit current e-learning activity (and learn from
experience) To establish a network of e-learning advisors
covering all parts of the Trust To educate managers and staff To disseminate information and share best practice To produce an e-learning strategy for the Trust – to
include policies re. tutor training, quality, etc.
Groups
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Bradford ETD Partnership
Bradford District Care TrustBradford Social ServicesBradford Teaching Hospitals NHS TrustAiredale PCTBradford City Teaching PCTBradford South & West PCTNorth Bradford PCTAiredale NHS TrustWYMAS
Groups
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Bradford ETD Partnership
Aims are to:
• Develop a co-ordinated approach to ETD across the partner organisations
• Learn from and share good practice
• Develop sub-groups to co-ordinate and promote joint working on ETD matters (Share development costs)
• Effect change where this would be of benefit to partner organisations
Groups
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West Yorkshire Education, Training and Development Group
Hosted by WY Workforce Development Confederation
Representatives from NHS Trusts across West Yorkshire
A useful forum for exchanging ideas and experience and developing collaborative working
Access to funding for training etc
Groups
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Staff with a stake in E-learning
IMT Training/ETD Lead responsible for convening E-learning strategy group, reporting to Director of Training & Organisation and producing the Trust’s E-learning strategy.
Staff
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Staff with a stake in E-learning
“The converted”
– Director of Training & Education
– Training staff
– E-learning “Champions” from departments
Staff
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Staff with a stake in E-learning Everyone!
Staff
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Staff with a stake in E-learning
Managers in particular need to be educated:– E-learning is not a cheap “quick-fix” alternative to
traditional methods of training.
Staff need to understand what is involved
Staff
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Important external contacts
E-learning Project Manager for Local Health Community
Colleagues at WDC Colleagues at neighbouring NHS Trusts
Staff
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Resource issues
Technical issues– Broadband, band width etc– Learning Management Systems– Software to support online conferencing– Software to design on-line learning “Blackboard”
etc.– Adequate I.T. staff to provide technical support– Learning designers – local or shared
Resources
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Resource issues
Where will e-learners study?
– How practical are these locations in reality?
– Can the learner study without interruption?
– Is it necessary to book? ( Additional admin?)
– Do they all have the appropriate hard and software and furniture?
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Resource issues
Do learners have adequate I.T. skills?
Don’t forget staff with special needs e.g.Visual Impairment. You may need to provide specially adapted equipment.
E.g. www.visualeyesuk.com
Staff
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Resource issues
Who will provide tutorial support to e-learners?
– Identify and train tutors
Training for tutors e.g.
http://iet.open.ac.uk/coursesonline/ode/description.cfm#H802
http://www.trainingfoundation.com
Resources
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Resource issues
How will tutorial support be provided?
– Are you going to provide a Helpdesk?
– When are tutors going to be available?
– Will communication be synchronous/asynchronous?
– Are you going to arrange for on-line or video conferencing or discussion boards. Who will moderate them?
– ……and is this necessary? Would a face-to face meeting be more practical and economical.
– Will the Knowledge Manager provide links to other accredited websites?
Resources
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Resource issues
– Remember that by using E-learning you are, to a large extent, losing the benefits of learning in a social context and you need to compensate for this.
– Doing it electronically can be difficult, expensive and time-consuming. Sometimes it’s easier to arrange a meeting.
– Even if the rest of the course is on-line, a kick-off meeting, at the start of the course is a good idea.
Resources
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Blended learning
Seems to be a practical way to approach the introduction of e-learning.
Can existing courses be enriched by using it?
Will existing courses be replaced? Develop resources like “Learnonline”
Resources
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Resource issues
Protected learning time Additional administrative burden imposed by
Learning Management Systems (E.g. ECDL Portal)
“Same old, same old……….”
Resources
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Quality Assurance
Establish systems to ensure that e-learning resources are accredited and reliable.
Consult professional colleagues Beware being pressured into purchasing e-
learning packages as a knee-jerk response to urgent problems - e.g. MRSA - without having them thoroughly checked by qualified staff
Resources
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Summary…
Identify stakeholders Establish groups and lines of communication –
mixed team approach - or put E-learning on agenda of existing groups
Agree strategy, responsibilities, processes, quality assurance
Access funding Secure resources: soft- and hardware, training
rooms, personnel, expertise, materials, courses, TIME etc.
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Summary…continued
Educate managers and staff Secure protected learning time Arrange for basic I.T. training and TTT (tutorial
support and software) Use e-learning only where appropriate Use only high-quality courses e.g ukhep modules
http://www.ukhep.com Provide support for your learners! Evaluate