120058196-Management-Information-System-Practice-of-Standard-Chartered-Bank-Bangladesh.doc

8/10/2019 120058196-Management-Information-System-Practice-of-Standard-Chartered-Bank-Bangladesh.doc

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MANAGEMENT INFORMATION SYSTE

M IN STANDARDCHARTEREDBANK

The main objective of management information (MI) is the possession of the necessary information

on operational performance of the regular organization for planning and control. Traditional

techniques such as intuition, general, personal hims and prestige, etc. are no considered

unnecessary in the process of decision ma!ing. Modern Management is constantly loo!ing for

specific quantitative information that can help analyze the alternatives proposed and those ho


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choose its decision. Thus, the functions of modern management information are more popularly

!non as "Information Management". #nd the system by hich information is communicated to

management so$called "Management Information %ystem (MI%).


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ACKNOWLE


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DGMENTS

&e are than!ful to almighty #llah ho gave us the

strength and potential to complete that tas! hich as

assigned tousat the startof this semester, thene are

than!ful toourMI% instructor Farhana Jesmin hose!ind behavior andguidancema!es iteasy to complete

this tas!.#ndearealsothan!fultoallofthemanagers

and the subordinates of%tandard 'hartered ban! ho

guide us throughout the

project


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REVIEW OF

STANDARD

CHARTERED

BANK

%tandard 'hartered

an! (vt. *td) name

comes in +- by the

uniting of to ban!s

the 'hartered ban!ing

concern of epublic of

India #ustralia and

'hina and %tandard

ban!ing concern of

ritish people %outh

#frica. This is a

multinational financial

services company ith


http:///reader/full/120058196-management-information-system-practice-of-standard-chartered-bank-bangladesh 10/36

/eadquarters based in

*ondon, 0nited

1ingdom and active in

seventy countries and

more. It has over

+,233 branches

andoutlets ith staff

around 43,333 people.



TABLEOFCONTENTS:

OrganizationIntrodution!!!!!!!!!!!!!!!!!!!!!!""35

#'167086 #89 I89790TI78:.................................................................................. 35

7;



Con,usionand+uture-or.!!!!!!!!!!!!!!!!!!!!!!!!"" +2

*imitations D 'alculation ====.========================. +2

?indings====================================..+4



OrganizationIntrodution

BACK$RO/N$ANDINDROD/TION:

The %tandard 'hartered 6roup as formed in +4- through a merger of to ban!s: The

%tandardan! of %outh#fricafoundedin+4-5, andthe'harteredan! of India, #ustraliaand

'hina, foundedin+4@5.#s its operations cameunderthreat fromnationalizationprogrammers

in thecountries inhichitas present inthe+23s, theban! sought eEpansion indeveloped

countries, particularly the0%#. # %tandard'harteredan! (/F)in%ingapore. Inangladesh

%tandard'harteredmerged in6rindlaysG operations, ma!ing%tandardcharterednot only the

largest foreignban! inthecountry, but theonly oneithbranches inallfourprovinces.

O0ER0IE1

%tandard 'hartered an! (angladesh) *imited is angladeshHs oldest and largest foreign

ban! ithover+@3branches inthecountry. Thehistory of %tandard'harteredinangladesh

dates bac! to+4-5, hen the 'hartered an! of India, #ustralia and 'hina first

established its operations in1arachi.InC33- %tandard 'hartered an! acquired angladesh

central an!. 7n53 9ecember C33-, %tandard 'hartered merged 0nion an! ith its

on subsidiary, %tandard'hartered an! (angladesh), to create angladesh siEth largest

ban!.

&AINSER0ICES

ConsumerBan.ing:

%tandard 'hartered provide Mortgages, 'redit 'ards, ersonal *oans, #uto *oans, Islamic

an!ing, and&ealthManagement products. InordertomaEimizecustomerconvenience, they

offerC>$hourhonean!ing, statements, %M% an!ing, #TM'ards and;I%# 9ebit 'ards, as

ellas 7nlinean!ingandstateof theart branches.

1ho,esa,eBan.ing:

&holesaleban!ingprovides Transactionalban!ing, 9ebt 'apitalMar!ets, 'orporate?inance,

9erivatives D ?E 7ptions, 'ommodity ?inanceanddeposit products.

Is,amiBan.ing:

%tandard 'hartered %aadiqGs dedicated Islamic an!ing team provides comprehensive

internationalban!ing services andaide rangeof %hariah compliant financialproducts that

arebasedonIslamic values



0ISIONAND&ISSION

0ision

Tobethepreferredproviderof Islamic financialproducts inthemar!et.

&ission

To createeEceptional value forour clients, investors and staff throughmar!et leadership in

providing innovative%hariahcompliant products andsolutions, andby adoptingand livingour

corevalues.

AREASOFB/SINESS:

%tandard'harteredhavebranches inallthemainC@cities of angladesh. It has morethan+@3

branches inangladesh.



TOTALOFFICESATNATIONALANDINTERNATIONALLE0EL

%tandard chartered is operating more than +@3 branches in about C@ cities of angladesh

.%tandard'harteredhas ahistory of over+@3years inban!ingandoperates inmany of the

orldGs fastest$groing mar!ets ith an eEtensive global netor! of over +,>33 branches

(includingsubsidiaries, associates andjoint ventures) inover@3countries in the#siaacific

egion, %outh#sia, theMiddle



mar!ets of #sia, #frica, theMiddle



&AN$E&ENTO0ER0IE1

Organiz atio n management hart

#dministration and Management

D 9 %ystem

/M&or!force lanning %ystem

Technology 9evelopment

'omputerized 7rdering %ystem

Inbound 7perations

logistics

7utbound

logistics

%ales %ervices



'



Organizationom#utingresoures:

%oftareesources:$

?olloingsoftareHs areusedforthefunctioningof ourinformationsystemandorganization

A##,iationSo+t-are:4

?olloingapplicationsoftareHs areusedinourorganizationandfunctioningof ourinformation

system

+. Microsoft 7ffice

C. 8795C#nti$;irus

5" #dobeeader

S*stemSo+t-are:4

?olloingapplicationsoftareHs areusedinourorganizationandfunctioningof ourinformation

system

7perating%ystem(&indos J, 2, 4and*inuE)for'Hs.

&indos C3+3serverformainframes.

Hard-areResoures:4

?olloinghardareresources arerequiredforthefunctionality of I% andorganization:

+. ersonalcomputers

C. 'anon9ocument %canners

5. / rinters

>. 8etor!ingcards

@. 'urrency counter

-. 'oincounters

2. / 9igital%canners

4. 9ellMainframes

Com#utingT*#e:4

In%tandardcharteredban!, they areusingclientKservernetor! becauseit is accessibleand

theemployees easily sharethedataandthis netor! is cheaperthanothers andthis is easily

maintainableandmanageable. #llthedatasaveinmainserveror/0 andemployees can

easily access it. This typeof computingsystemprovides aneasy access andefficient floof

data, hichincreasethefunctionality of organization.



Organizationtransation#roessings*stem

Transation'roessingS*stem:

# Transaction rocessing %ystem (T%) is a typeof information system. %s collect, store,

modify, and retrieve the transactions of an organization. # transaction is an event that

generates ormodifies datathat is eventually storedinaninformationsystem. ?rom atechnical

perspective, a Transaction rocessing %ystem (or Transaction rocessing Monitor)

monitors transaction programs, a special !ind of programs. The essence of a transaction

programis that it manages datathat must beleft inaconsistent state.

T'SinStandardhartered6an.:



&anageme

Che.ntRe#orts 'asses

6*

&anag

er

'a*ro,,

&asterFi,e

7H/B8

Che.

Issuedto

Em#,o*ee

$enera

,

Ledger



CustomerIdenti+iation:

In %tandard 'hartered ban! there is their on information management named softare

L;irses is or!ing hich is connected to 8#9#. %o if any ne client ants to open an

account intheban! thesystem automatically sendarequest to8#9# tochec! andverify the

customer I9 number. &hich helps themanagement to identify hether heKshe is using his

originalI9cardornot.

In#ut 0irses

H/B7ID98

NADRA

7ustomer8&anagemnt

++++sss88identi+iati

Em#,o*eesReord:

#llemployeesaresupposedtologinhenthey entertheban! andlogout onleaving, by tracing

their thumb impressions onbiometric device. This device is connectedith the/0 hich

continuously ma!es recordof theirhours spent intheban!. Moreover, theban! has theiron

setupnamedL*8hichma!es records of allthetransactions madeby anemployee. This help

management tomonitortheor!ingefficiency of anemployee.



Em#,o*e

eJo6

Login

BiometriDe:ie

;LN H/B

Em#,o*e

eJo6

Logout

Rea,timeBan.ing

Inmany circumstances theprimary factoris speed. ?oreEample, henacustomerithdras a

sumof money fromhis orheraccount thetransactions areprocessedandtheaccount balance

updatedas soonas possible, alloingboththeban! andcustomerto!eeptrac! of funds. The



netransactionis sendto*8. The*8enters the/0 herethespecifiedfileis accessed. The

updates aremadeenteredthereandfinally theupdateis done.

Ne-Transati

ons< LN

/#dates

/#date

d

H/B

On,ineCom#,ains

%tandard'harteredban! allos the customer theoptionof online complains. The customer

submits theonlinecomplainhichis thenprocessedby 'ustomer%erviceT% hichis lin!ed

bymanagement andaftertheproblemidentificationit is sendtotheconcerneddepartment.

Custome

r=ueries

Customer

Ser:ieT'S

Identi+*

'ro6,em

Sendto

Conerne



dDe#t"

Adies

#sallof therecordof thecustomers arestoredinmainserver(/0)of %tandard'hartered

ban!, soincaseif someoneaccount balanceis gettingneartozerothesystemautomatically

alert themanagement about that. Thenmanagerta!emanualactionandsendhimKherthe

advice(letter, mailorphonecall)tochec! theaccount balance.



#ccount &anagement

#lert

Ad:iesSend

H/B toCustomer

AountO#ening

This T% is designedforopeninganeaccount intheban!. Input: 6ivebiodata, 8I'no.,

andincome, city name. rocess: InformationsendtotheLverses. 7utput: neaccount

openedintheban!.

0irses

A##,ia

nt

Ne-Customer

A>CIdenti+iation Ser:ieT'S O#ened

A>

C

De H/B



#t"

On,ineAtiit*

urpose: Transferfunds iththeorganization.

Input: 'oncernedranchcode, city name, account title, amount D thetransaction.

rocess: Theinformationillsendtoorganizationserver(/0).

7utput: Transferof fundtotheconcernedbranch



Custom Customer

er Ser:ie T'S

A>C

De#t

Fund

Trns+rto

H/B ConernedBranh

AT&Card

urpose:



0irses

A##,ia

nt

Customer

Identi+iation Ser:ie

T'S

Ne-

A>C

O#ene

d

A>

C

De

#t"

AT&

H/B Issued

CarFinaning

urpose: *easinganecar. Input: #ccount title, donpayment amount.

rocess: Theinformationis sendtothe/0 andverify theaccount of customerandma!ethescheduleforleasingforthegivenperiodof time.

7utput: 'ustomercanget anecar.

H/B



A##,i

ant Identi+iatio

n

Customer Issuen

Ser:ie e

&anagers

A>C



&anagementin+ormations*stem

Re,ationshi#o+&IS-ithT'S:

MI% reports andsummarizes theorganizationHs basic operations andthesereports comefrom

thebasic transitionprocessingsystems. Incaseof ourorganization theT%Hs of #TM'ards,

ayrolland'ustomer identificationetc. providethebasic informationabout theorganizationHs

activities. Theseactivities arethensummarized intheformof reports forthemanagersothat

they canchec! hether the firmis or!ingproperly ornot. If therearesome flas then they

ta!econtrolmeasures tofiE thoseflas



Transaction processing system Management Information system

'ustomer master MI% ?I*



Limitations

Theban! isusingthe I%veryefficientlyand increasing itsprofitability,butstill therearemany thingsthatshould beimproved. ItHsmainlycustomizedby their onemployees. ThatHshy it ta!es lolevel responsibilities. Management cannot use this softare formar!et analysis,hypothesis testing or client segmentation. /oever this softare has some ne

features,but thatshouldbemoredeveloped.0singof thissoftare is rarelyne.%o,it needs more time to ma!e itself as an international standard.%' use high rangesoftare but s!illed technicians are not available in angladesh. ?or any !ind ofsoftare problem ban! has to contact ith a softare company hichlocated in other country.&hich hamper the ban!ingsystem.Thenetor! frequency inangladesh is not good. %ome time it does not or!s. ?iberopticalisnotfullyoperatedinangladesh.%osometimes theserver doesnotor!.

If the server does notor! the#TMnetor! isstopped.

Insomeban!sH prediction isrong.

Insome case planning isrong.

The presentsoftare isnot capable tostorehuge volumeofdata.

%'has +C luc!clientsbut the softarecapable tostore only5 to> luc!clien

t data. resently ban! operates their activity by increasing#M.

Con,usionand+uture-or.

CONCLUSION

# management information system is a system or process that provides the information

necessary to manage an organization effectively. MI% and the Information it generates are

generally considered essential components of rudent and reasonable business decisions.

This report discuses all the activities that the Management Information %ystem perform

in our selected organization L%tandard 'hartered an! (angladesh).The reports starts

ith the bac!ground history of the ban! such as hen it establish in angladesh, the

branches, preandpost eraetc. It eEplains alltheT% hothetransactions aremadeby the

ban!, usingof theseT% from theneevents suchas account opening, nealloances etc

to the routine or! including cash and payments record, updating of records, payroll and

the processing of thecomplaints. These T% holds all the activities from the manager

and employees to the customers. The report discuss the inbound and the outbound

logistics and relate all theprocesses of T% used in the ban! ith theMI%, enabling the

ban! toprovide thequality andsatisfactory services totheircustomers. #lsoincludes theinter

relations, of all the entities in the database of the ban!.



Findings

The ban! is using the I% very efficiently and increasing its profitability, but still there are many

things that should be improved.

a. &ith the increase in the technology, the ban! should made it I% up$to$date for

providing best services to their customers and attracting more customers and

increasing its productivity.

b. The security of these system should be made.

c. 'redit cards system should be improved providing the unique facilities to their

customers hich the other ban!s has not yet introduce.

Documents

120058196-Management-Information-System-Practice-of-Standard-Chartered-Bank-Bangladesh.doc