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MOTIVATIONAL Winning Work Behaviours

12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

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Page 1: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

MOTIVATIONAL

Winning Work Behaviours

Page 2: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

PHILOSOPHICALUNDERPINNINGS

Page 3: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

PHILOSOPHICALUNDERPINNINGS

Page 4: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

PHILOSOPHICALUNDERPINNINGS

Page 5: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

BEHAVIORAL CONTEXT FOR DIVERSITY

Page 6: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

BUSINESS CONTEXT FOR DIVERSITY

Page 7: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

LEADERSHIP AND DIVERSITY

Diversity is an important  leadership attribute in global business management

Are you free from strong bias?

Are you open todifferent ideas?

Are you curiousabout diversity?

Page 8: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

LEADING TRANSFORMATION

1 Being able to see into the future

2 Taking control of transformation

3 Protecting our business gains and investing in our future

4 Being driven by the business case for transformation

5 Creating legacy to leave behind

6 Dealing with critics, detractors and competitors

Page 9: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

TALENTRETENTION

1 Retention starts with recruitment

2 Primary relationship between superior and direct reports

3 Realistic Job Preview (RJP)

4 Presence of genuine role models

5 Immediate people environment

6 Counterproductive actions:The glass ceiling & Tokenism

Page 10: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

TRAINING INTERVENTIONS

Page 11: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

DIVERSITY TRAINING:YES, BUT WHAT FOR?

Can you changean organisation?

Can you change an individual?

Why do people resist or embrace change?

WIIIFM?The psychology of personal change

PAYOFF OR PAIN?

Page 12: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

OUR TRAINING INTERVENTIONS

Page 13: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

MOTIVATIONAL

Winning Work Behaviours

Page 14: 12 STAINLEY CESA Conference 5.03 · winning work behaviours diverse and changing workplace topics covered part 4 applying diversity principles in improving customer service par 2

Target Audience: All Staff

Group Size: 20-25

Duration: 1 Day (08:00-16:00)