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Eective February 2008

GFF Membership Guide

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Welcome toGaruda Frequent Flyer

We sincerely hope that you have had a pleasant experience

in all your previous ights with Garuda Indonesia. Now,

a membership in Garuda Frequent Flyer (GFF) program will

bring you even greater benefts and privileges each time we

take you to the sky.

The mileage you earn in your Garuda Indonesia ights can

be exchanged or a ree Award Ticket or an Upgrade Award,

which you can also share with relatives or colleagues.

A GFF membership also entitles you to an array o exclusive

privileges, such as extra baggage allowance, priority wait-liston reservations, or access to Garuda Indonesia Executive

Lounge, making your journey with Garuda Indonesia

even more enjoyable.

This Membership Guide contains

all the inormation you need

to make the most o your GFFmembership. For the latest GFF

program ino and exclusive oers that

are available or you, please visit our

website at http://g.garuda-indonesia.com.

Fly with us now and enjoy the exclusiveprivileges o a Garuda Frequent Flyer

membership.

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Table oContents

About GFF

How the GFF Program Works

Enrollment

Receiving Card

Earning Miles

Spending Miles

GFF Membership Tier

GFF Member Benefts

Earning Miles Calculation

Spending Miles Calculation

Glossary o Terms

Terms and Conditions

Frequently Asked Questions

Contact Address

2

3

10

12

14

20

23

26

38

42

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About GFF

Frequent Flyer Program

Most o the leading airlines o the world have a requent

yer program in appreciation o their loyal customers, wherecustomers who participate in the program can earn miles on

their ight activities, which can be exchanged or a ree ight.

In addition to the chance o earning miles, most requent yer

programs also oer a variety o special benefts and exclusive

privileges to program members according to their level o ight

activity.

Garuda Frequent Flyer

In appreciation o its valued and loyal customers, Garuda

Indonesia undertakes a requent yer program, known as the

Garuda Frequent Flyer (GFF). As a GFF member, each time you

travel with Garuda Indonesia is also a chance or accumulating

miles, which can be redeemed later or an Award Ticket or

Upgrade Award. Better still, you can give the Award Ticket

or Upgrade Award to your amily members or colleagues. In

addition, a GFF membership also gives you the convenience o

enjoying exclusive privileges according to your membership

level, such as special check-in counters, extra baggage

allowance and access to Garuda Indonesia Executive Lounge.

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How the GFF Program Works

Spending Miles

Enrollment

Receiving Card

Earning Miles

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Enrollment

You can join in one o the our membership types in the GFF

program, namely GFF Regular, GFF Junior, Executive Card

Plus (EC Plus) and Garuda Indonesia Citibank Card (GIC Card)

membership, each with its own enrollment requirements and

method as ollow:

GFF Regular

Requirements:

Age 12 and up

Residing in Indonesia, or outside of Indonesia where the GFF

program is applicable

No membership fee

How to register:

Online registration at http://g.garuda-indonesia.com

Fill-out the application form available at:

- Garuda Indonesia Sales Oce, Domestic and International

- GFF Center

- GFF Membership Service, Soekarno-Hatta Airport, Jakarta

Through Garuda Indonesia partners in the GFF program

GFF Junior

Requirements:

Age between 2 and 11

Residing in Indonesia, or outside of Indonesia where the GFFprogram is applicable

No membership fee

Having a parent or legal guardian whose name is registered

at the GFF database

How to register:

You can register by completing the application orm available

at:

Garuda Indonesia Sales Oce, Domestic and International

GFF Center

GFF Membership Service, Soekarno-Hatta Airport, Jakarta

Executive Card Plus (EC Plus)An EC Plus membership provides the same benefts enjoyed by

a GFF Gold member, plus an additional beneft o an insurance

coverage.

Requirements:

Age 17 and up

Residing in Indonesia

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Payment of a joining fee of Rp 1,500,000,-

Payment of an annual fee for membership renewal in the

amount of Rp 1,500,000,- or Rp 500,000,- depending on ight

activities during the previous membership year

EC Plus members who wish to re-join the EC Plus program

ater termination o membership is charged with

Rp 1,500,000,-

How to register: Fill-out the EC Plus application form available at:

- Garuda Indonesia Sales Oce, Domestic and International

- GFF Center

- GFF Membership Service, Soekarno-Hatta Airport, Jakarta

Attach a copy of ID (KTP, Passport or other ID)

Garuda Indonesia Citibank Card (GIC Card)

A GIC Card combines a GFF membership and a Citibank credit

card membership.

Requirements:

Age 21 65

Residing in Indonesia

Payment of an annual fee of Rp 600,000 Complying with other Terms and Conditions for credit card

application as determined by Citibank

How to register :

Online registration at www.citibank.co.id

Fill-out the GIC Card application form available at Citibank

outlets

Contact Citiphone Banking service

Via SMS (Short Message Service) to 69999

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Receiving Card

When you apply or a GFF membership, you will be provided

with a temporary GFF card number. Use this temporary card

number when making ight reservation and at the check-in

counter o your Garuda Indonesia ight. We will process your

permanent card as soon as your application data and your frst

ight with the GFF temporary number have been recorded inthe GFF database. Your permanent GFF Card will be mailed to

your correspondence address as listed at the GFF database.

It may take at least 4 (our) weeks or processing and mailing

beore you receive your GFF card.

Earning Miles

There are two kinds o mileage in the GFF program, namely:

AWARD MILES represent the mileage earned each timeyou y with Garuda Indonesia on eligible ights, or in a

transaction with Garuda Indonesia partners in the GFF

program. Award Miles may be redeemed or an Award Ticket,

Upgrade Award or other awards. Award Miles will continue to

be accumulated as long as the GFF member remains active.

TIER MILES represent the mileage earned each time you y

with Garuda Indonesia on eligible ights, and are used to

determine the level o your GFF membership. Tier Miles are

accumulated from 1 January to 31 December of a given year,

and it is re-set to zero on 1 January of the following year.

How to Earn Miles

Award Miles and Tier Miles are earned rom ight activities with

Garuda Indonesia on eligible ights.

You can also earn Award Miles rom non-ight activities,

such as:

Making a purchase at Garuda Shop

Staying at Garuda Indonesia partner hotels in the GFF

program

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Exchanging Reward Points awarded by Garuda Indonesia

partner banks in the GFF program

Paying or purchases using the Garuda Indonesia

Citibank Card

To ensure that your mileage are properly

recorded, please observe the ollowing: Provide your name and GFF membership

number as listed at the GFF system when

making a ight reservation

Present your GFF membership card at the time of check-

in or when making a transaction with Garuda Indonesia

partners

How to Monitor Your Mileage

1. Access the GFF website at http://g.garuda-indonesia.com

anywhere and at anytime

2. Check the quarterly Mileage Statement sent to members

3. Call Garuda Indonesia Call Center at 0 804 1 807 807, 24-hourrom anywhere in Indonesia.

How to Claim for Missing Mileage

We would process your missing mileage claim in 3-4 weeks

ater the ight date or the date o other transactions.

You could make a claim for missing mileage at anytime up to 6

(six) months ater the date o your ight or transaction. Please

complete the Missing Mileage Form available online at

http://g.garuda-indonesia.com or at Garuda Indonesia Sales

Oce, and attach the following supporting documents:

1. A copy of the passenger ticket coupon or itinerary receipt

e-ticket and the original boarding pass (or a ight activity)2. A copy of the payment receipt (hotel or Garuda Shop receipt)

Please orward the completed orm and attached documents to

GFF Center or Garuda Indonesia Sales Oce.

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Make sure that you keep all related

documents such as boarding pass and ticket

(passenger ticket coupon or itinerary receipte-Ticket), or proo o transaction at Garuda

Indonesia partners in the GFF program, until all

your mileage is properly recorded in your GFF account.

Spending Miles

The main beneft o a GFF membership is the chance to

accumulate Award Miles that can be redeemed or an Award

Ticket or Upgrade Award, not only or your own use but also

or your amily members or riends. Award Miles can only be

redeemed or Award Ticket or Upgrade Award on Garuda

Indonesia ight routes and / or code share ight routes in which

Garuda Indonesia is the Operating Party.

On weekends, school vacations or national

holidays, reservation by air travelers usuallyexceeds the capacity o available ight seats.

For your convenience, please book your

Award Ticket or Upgrade Award ight ar in

advance o your planned departure date. Alternatively, you

could choose to use your Award Ticket or Upgrade Award

when not in peak season.

How to Redeem Award Miles for an Award Ticket

Choose your desired ight destination and departure

date.

Make sure that you have enough Award Miles in your

account or your intended destination.

Contact Garuda Indonesia Call Center at 0 804 1 807 807

(from Indonesia) or Garuda Indonesia Sales Oce to

reserve your ight.

Complete the Award Ticket application orm available

online at http://g.garuda-indonesia.com or at any

Garuda Indonesia Sales Oce.

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Submit the completed form along with your GFF

membership card and a copy of your ID (KTP, passport or

other ID) to Garuda Indonesia Sales Oce.

You can pick up the Award Ticket at the Garuda Indonesia

Sales Oce where you submit your application. If you

cannot come personally, the person representing you

must be provided with a power o attorney (original).

How to Redeem Award Miles for an Upgrade Award

Purchase an Economy class ticket or your desired

destination and departure date.

Make sure that you have enough Award Miles in youraccount or an upgrade into an Executive class on your

intended ight.

Contact Garuda Indonesia Call Center at 0 804 1 807 807

(from Indonesia) or Garuda Indonesia Sales Oce to

reserve your ight.

Complete the Upgrade Award application orm available

online at http://g.garuda-indonesia.com or at any

Garuda Indonesia Sales Oce.

Submit the completed form, along with the original

Economy class ticket, your GFF membership card anda copy of your ID (KTP, passport or other ID) to Garuda

Indonesia Sales Oce.

You can pick up the Upgrade Award ticket at the

Garuda Indonesia Sales Oce where you submit your

application. I you cannot come personally, the person

representing you must be provided with a power oattorney (original).

Application o Award Miles redemption by a

GFF Junior member should be accompanied

with a letter o consent signed by therespective parent or legal guardian.

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GFF Membership Tier

The GFF Regular has 4 membership level or tier, as follow:

Tier

Qualifcation

(period 1 January 31 December)

Blue 1 Eligible Flight

Silver 5,000 Tier Miles or 10 Eligible Flights

Gold 20,000 Tier Miles or 35 Eligible Flights

Platinum 50,000 Tier Miles or 75 Eligible Flights

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Your membership level will be evaluated for an upgrade at

any time within a given membership year when you attain

the required qualifcation.

Your membership level will be evaluated for a renewal on the

same level, a downgrade or membership termination at theend o the membership period.

At the beginning o each year, the Tier Miles

and ight requency will be re-set to zero,

while the balance or Award Miles willcontinue to be accumulated. Please bear in

mind that your membership level may change

rom year to year depending on your ight activity (Tier

Miles earned or number o eligible ight own) in the

respective membership year.

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GFF Member Benefts

GFF JUNIOR BLUE SILVER

Welcome Bonus *)

Earning Miles

Spending Miles for

Award Ticket

Transerring AwardTicket

Spending Miles for

Upgrade Award

Transerring UpgradeAward

Dedicated check-in

counter at Jakarta

airport

Executive Class check-

in counter

Garuda IndonesiaExecutive Lounge

Free excess baggage 5 KG

Tier Bonus

Tier Miles Percentage

Baggage handlingpriority

Priority wait-list onreservation **)

Special gift / invitation

or selected members

Free cancellation andreund ee ***)

Luggage tag

Insurance ****)

Other credit card

benefts

*) GIC Card: 2,500 miles, Blue, GFF Junior and EC Plus: 300 miles

**) Priority is set respectively on the basis of (1) ticket fare / class,

(2) distance own, and (3) GFF membership level

***) Terms and Conditions apply as set out in the ticket

TIER

FACILITIES

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EC PLUS GOLD GIC PLATINUM

domestic

airport

domestic

airport

domestic

airport

domestic &

Singapore airport

15 KG 15 KG 20 KG 20 KG

50% 50%Double mileage

L class above75%

****) Terms and Conditions apply as set out in the insurance policy

The insurance coverage is in addition to the mandatory coverageas set out in prevailing laws and regulations governing the airlineindustry (Law No. 15 Year 1992 and Government Regulation No. 40

Year 1995)

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Earning Miles CalculationEarning Miles from Flight Activities

You can earn miles rom ight activities on Garuda Indonesia

eligible ight.

Earning Miles Table

DOMESTIC

No. Origin Destination Basic Miles1 JAKARTA (CGK) AMPENAN (AMI) 656

2 JAKARTA (CGK) BANDA ACEH (BTJ) 1,126

3 JAKARTA (CGK) BANJARMASIN (BDJ) 582

4 JAKARTA (CGK) BALIKPAPAN (BPN) 778

5 JAKARTA (CGK) BATAM (BTH) 539

6 JAKARTA (CGK) BIAK (BIK) 2,057

7 JAKARTA (CGK) DENPASAR (DPS) 602

8 JAKARTA (CGK) JAYAPURA (DJJ) 2,339

9 JAKARTA (CGK) MAKASSAR (UPG) 883

10 JAKARTA (CGK) MANADO (MDC) 1,362

11 JAKARTA (CGK) MEDAN (MES) 876

12 JAKARTA (CGK) PADANG (PDG) 575

13 JAKARTA (CGK) PALANGKARAYA (PKY) 567

14 JAKARTA (CGK) PALEMBANG (PLM) 269

15 JAKARTA (CGK) PEKANBARU (PKU) 589

16 JAKARTA (CGK) PONTIANAK (PNK) 456

17 JAKARTA (CGK) SEMARANG (SRG) 255

18 JAKARTA (CGK) SOLO (SOC) 289

19 JAKARTA (CGK) SURABAYA (SUB) 420

20 JAKARTA (CGK) TIMIKA (TIM) 2,054

21 JAKARTA (CGK) YOGYAKARTA (JOG) 275

22 DENPASAR (DPS) BALIKPAPAN (BPN) 699

23 DENPASAR (DPS) JAYAPURA (DJJ) 1,807

24 DENPASAR (DPS) MAKASSAR (UPG) 394

25 DENPASAR (DPS) MANADO (MDC) 983

26 DENPASAR (DPS) SURABAYA (SUB) 190

27 DENPASAR (DPS) TIMIKA (TIM) 1,493

28 DENPASAR (DPS) YOGYAKARTA (JOG) 331

29 BALIKPAPAN (BPN) MAKASSAR (UPG) 320

30 BALIKPAPAN (BPN) MANADO (MDC) 600

31 BALIKPAPAN (BPN) YOGYAKARTA (JOG) 634

32 BIAK (BIK) JAYAPURA (DJJ) 319

33 BIAK (BIK) MAKASSAR (UPG) 1,174

34 MAKASSAR (UPG) JAYAPURA (DJJ) 1,456

35 MAKASSAR (UPG) MANADO (MDC) 588

36 MAKASSAR (UPG) SURABAYA (SUB) 493

37 MAKASSAR (UPG) TIMIKA (TIM) 1,171

38 MEDAN (MES) BANDA ACEH (BTJ) 263

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No. Origin Destination Basic Miles

39 MEDAN (MES) BATAM (BTH) 412

40 PADANG (PDG) PEKANBARU (PKU) 121

41 SURABAYA (SUB) AMPENAN (AMI) 238

42 TIMIKA (TIM) JAYAPURA (DJJ) 31443 YOGYAKARTA (JOG) AMPENAN (AMI) 388

ASIA


1 JAKARTA (CGK) BANGKOK ( BKK) 1,444

2 JAKARTA (CGK) HONGKONG (HKG) 2,029

3 JAKARTA (CGK) SAIGON (SGN) 1,236

4 JAKARTA (CGK) KUALA LUMPUR (KUL) 724

5 JAKARTA (CGK) SINGAPORE (SIN) 557

6 SINGAPORE (SIN) DENPASAR (DPS) 1,040

7 SINGAPORE (SIN) MEDAN (MES) 397

8 SINGAPORE (SIN) SEMARANG (SRG) 727

9 SINGAPORE (SIN) SURABAYA (SUB) 855

10 SINGAPORE (SIN) PEKANBARU (PKU) 187

11 SINGAPORE (SIN) YOGYAKARTA (JOG) 773

12 SINGAPORE (SIN) BANGKOK (BKK) 889

13 SINGAPORE (SIN) KUALA LUMPUR (KUL) 197

14 SINGAPORE (SIN) SAIGON (SGN) 679

15 KUALA LUMPUR (KUL) DENPASAR (DPS) 1,235

16 KUALA LUMPUR (KUL) SURABAYA (SUB) 1,048

17 KUALA LUMPUR (KUL) YOGYAKARTA (JOG) 958

JAPAN KOREA CHINA


1 JAKARTA (CGK) BEIJING (BJS) 3,262

2 JAKARTA (CGK) FUKUOKA (FUK) 3,156

3 JAKARTA (CGK) GUANGZHOU (CAN) 2,077

4 JAKARTA (CGK) NAGOYA (NGO) 3,450

5 JAKARTA (CGK) SEOUL (SEL) 3,278

6 JAKARTA (CGK) SHANGHAI (SHA) 2,762

7 JAKARTA (CGK) TAIPEI (TPE) 2,374

8 JAKARTA (CGK) TOKYO (TYO) 3,611

9 JAKARTA (CGK) OSAKA (OSA) 3,382

10 DENPASAR (DPS) FUKUOKA (FUK) 3,093

11 DENPASAR (DPS) NAGOYA (NGO) 3,329

12 DENPASAR (DPS) OSAKA (OSA) 3,273

13 DENPASAR (DPS) SEOUL (SEL) 3,279

14 DENPASAR (DPS) TOKYO (TYO) 3,472

15 SINGAPORE (SIN) BEIJING (BJS) 2,791

16 SINGAPORE (SIN) GUANGZHOU (CAN) 1,631

17 SINGAPORE (SIN) SHANGHAI (SHA) 2,359

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MIDDLE EAST

No. Origin Destination Basic Miles1 JAKARTA (CGK) DAMAM (DMM) 4,428

2 JAKARTA (CGK) JEDDAH (JED) 4,957

3 JAKARTA (CGK) RIYADH (RUH) 4,572

SOUTH WEST PACIFIC


1 JAKARTA (CGK) ADELAIDE (ADL) 2,939

2 JAKARTA (CGK) AUCKLAND (AKL) 4,763

3 JAKARTA (CGK) BRISBANE (BNE) 3,390

4 JAKARTA (CGK) DARWIN (DRW) 1,698

5 JAKARTA (CGK) MELBOURNE (MEL) 3,232

6 JAKARTA (CGK) PERTH (PER) 1,875

7 JAKARTA (CGK) SYDNEY (SYD) 3,408

8 DENPASAR (DPS) ADELAIDE (ADL) 2,337

9 DENPASAR (DPS) AUCKLAND (AKL) 4,215

10 DENPASAR (DPS) BRISBANE (BNE) 2,788

11 DENPASAR (DPS) DARWIN (DRW) 1,097

12 DENPASAR (DPS) MELBOURNE (MEL) 2,720

13 DENPASAR (DPS) PERTH (PER) 1,603

14 DENPASAR (DPS) SYDNEY (SYD) 2,860

15 AUCKLAND (AKL) BRISBANE (BNE) 1,427

EUROPE


1 JAKARTA (CGK) AMSTERDAM (AMS) 7,070

2 JAKARTA (CGK) FRANKFURT (FRA) 6,923

3 JAKARTA (CGK) LONDON (LGW) 7,286

Notes: Basic Miles values in the table refer to distances for a one-way ight. For return

ights, multiply the value by two.

The calculation for earning miles is based on Basic Miles value, ight class/ ticket

are, and membership tier. Reservation on V,H,X,Z,O, T & J class does not qualify to earn miles.

The calculation for earning miles as specied above is subject to change at any

time without prior notice.

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The GFF program allows you to accumulate Award Miles rom

each ight activity by earning Tier Miles and Tier Bonus.Tier Bonus :

GFF Gold, EC Plus and Platinum members are entitled to a Tier

Bonus that will be calculated or accumulating their Award

Miles.

Tier Miles Percentage :

GFF members will earn more Award Miles as they choose to y

in higher booking class.

Tier Bonus and Tier Miles Percentage are applied to the Basic

Miles value as set out in the Earning Miles Table.

Mileage Calculation Table

Tier Miles Percentage

Class ExecutiveClass Economy Class TierBonus

Tier C/D/I Y/S/W M/L Q/B/N/K V/H/X/O/Z/T/J *

Platinum

150% 125% 100% 50% 0%

75%

Gold & EC Plus 50%

Silver

Blue **

GIC Card 200% 200% 200% 100% 0%

Subject to change at any time

* Tier Bonus is not applicable for non-qualifying ight / booking class (0%)

** GFF Junior members earn 75% of the mileage earned by a GFF Blue member

*** GIC mileage values comprise total award miles

TierBonus

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Illustration o Earning Miles Calculation:

Blue member ying Q class on Jakarta Surabaya sector

1. Tier Miles = 50% from 420 Miles = 210 miles

2. Tier Bonus = 0 Miles

3. Award Miles = Tier Miles + Tier Bonus = 210 miles

Silver member ying Y class on Jakarta Surabaya sector


2. Tier Bonus = 0 miles


Gold member ying Y class on Jakarta Surabaya sector


2. Tier Bonus = 50% from 420 Miles = 210 miles


Platinum member ying C class on Jakarta Surabaya sector


2. Tier Bonus = 75% from 420 Miles = 315 miles


The above illustration shows that as you y in a higher ight

class (thus earning more Tier Miles), or by ying more oten

(upgrading your membership level to Gold/Platinum), you will

earn Award Miles even aster or each ight you make.

Earning Miles from Non-Flight Activities

Aside rom ying with Garuda

Indonesia, GFF members can also earn

Award Miles rom transactions withGaruda Indonesia partners in the GFF

program. Make sure that you always

present your GFF Card at the time o

transaction.

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GFF PartnerTelephone

Number

Reward

Point

Conversion

Value to Obtain

1 GFF Mileage

Minimum

Transer

(Mileage)

2529999 Credit Card 7 Points 250


5721900 Credit Card 1.75 Points 100

52914722Premier Card

Credit Card

8 Points

17.5 Points1000

27586777

0804 777777

VGPB &

Platinum Card

Gold Card

20 Points

25 Points

100



78869811Platinum &

Infnite Card1 Point 100

14041

Credit Card/

Tabungan

Niaga X-Tra

4 Points 250

34358888

World, Infnite &

Platinum Card12 Points 300

54388888 Poin Plus Plus 121***) 100

2310002Room Charge

Food & Beverage

Rp 5,000

Rp 2,500-

GARUDA SHOP Merchandise Rp 2,500

USD 1*)-

Conversion values for 1 GFF Mileage are subject to change at anytime

If you are a customer of one of the banks listed above, you

may convert your Bank Reward Points into Award Miles

according to the applicable terms. Please contact therespective bank to exchange your Reward Points into GFF

mileage.

If you stay in any of the Aerowisata Group hotels **), you are

entitled to Award Miles or any payment o room charge or

Food & Beverage transaction.

You can earn Award Miles from purchases of exclusive

merchandise at Garuda Shop on board your ight, at theGaruda Indonesia Executive Lounge at Soekarno-Hatta

Airport, and at GFF Center.

*) 1 USD = 4 Miles

**) Senggigi Beach Hotel Lombok, Sanur Beach Hotel Bali, Pool Villa Club Lombok,

Grand Hotel Preanger Bandung

***) Package 1:12,100 Poin Plus Plus=100 mileage;

Package 2:60,500 Poin Plus Plus=500 mileage

Package 3:121,000 Poin Plus Plus=1,000 mileage;

Package 4:605,000 Poin Plus Plus=5,000 mileage;

Package 5:1,210,000 Poin Plus Plus=10,000 mileage;

Currently available only for VIP Matrix

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Spending Miles CalculationGFF members can redeem the accumulated Award Miles or an

Award Ticket or Upgrade Award in a Garuda Indonesia eligible ight.

Spending Miles Table

DOMESTICNo. Origin Destination Economy

No. Origin DestinationEconomy

Class AwardTicket

Executive

Class AwardTicket

Upgrade

Award romY/S/W/M/L

Upgrade

Award romOther Class

1 JAKARTA (CGK) AMPENAN (AMI) 14,000 21,000 9,000 12,000

2 JAKARTA (CGK) BANDA ACEH (BTJ) 23,000 35,000 14,000 19,000

3 JAKARTA (CGK) BANJARMASIN (BDJ) 12,000 18,000 8,000 10,000

4 JAKARTA (CGK) BALIKPAPAN (BPN) 16,000 24,000 10,000 13,000

5 JAKARTA (CGK) BATAM (BTH) 11,000 17,000 7,000 9,000

6 JAKARTA (CGK) BIAK (BIK) 42,000 63,000 26,000 34,000

7 JAKARTA (CGK) DENPASAR (DPS) 13,000 20,000 8,000 11,0008 JAKARTA (CGK) JAYAPURA (DJJ) 47,000 71,000 29,000 38,000

9 JAKARTA (CGK) MAKASSAR (UPG) 18,000 27,000 11,000 15,000

10 JAKARTA (CGK) MANADO (MDC) 28,000 42,000 17,000 23,000

11 JAKARTA (CGK) MEDAN (MES) 18,000 27,000 11,000 15,000

12 JAKARTA (CGK) PADANG (PDG) 12,000 18,000 8,000 10,000

13 JAKARTA (CGK) PALANGKARAYA (PKY) 12,000 18,000 8,000 10,000

14 JAKARTA (CGK) PALEMBANG (PLM) 6,000 9,000 4,000 5,000

15 JAKARTA (CGK) PEKANBARU (PKU) 12,000 18,000 8,000 10,00016 JAKARTA (CGK) PONTIANAK (PNK) 10,000 15,000 6,000 8,000

17 JAKARTA (CGK) SEMARANG (SRG) 6,000 9,000 4,000 5,000

18 JAKARTA (CGK) SOLO (SOC) 6,000 9,000 4,000 5,000

19 JAKARTA (CGK) SURABAYA (SUB) 9,000 14,000 6,000 8,000

20 JAKARTA (CGK) TIMIKA (TIM) 42,000 63,000 26,000 34,000

21 JAKARTA (CGK) YOGYAKARTA (JOG) 6,000 9,000 4,000 5,000

22 DENPASAR (DPS) BALIKPAPAN (BPN) 14,000 21,000 9,000 12,000

23 DENPASAR (DPS) JAYAPURA (DJJ ) 37,000 56,000 23,000 30,000

24 DENPASAR (DPS) MAKASSAR (UPG) 8,000 12,000 5,000 7,000

25 DENPASAR (DPS) MANADO (MDC) 20,000 30,000 12,000 16,000

26 DENPASAR (DPS) SURABAYA (SUB) 4,000 6,000 3,000 4,000

27 DENPASAR (DPS) TIMIKA (TIM) 30,000 45,000 18,000 24,000

28 DENPASAR (DPS) YOGYAKARTA (JOG) 7,000 11,000 5,000 6,000

29 BALIKPAPAN (BPN) MAKASSAR (UPG) 7,000 11,000 5,000 6,000

30 BALIKPAPAN (BPN) MANADO (MDC) 12,000 18,000 8,000 10,000

31 BALIKPAPAN (BPN) YOGYAKARTA (JOG) 13,000 20,000 8,000 11,00032 BIAK (BIK) JAYAPURA (DJJ) 7,000 11,000 5,000 6,000

33 BIAK (BIK) MAKASSAR (UPG) 24,000 36,000 15,000 20,000

34 MAKASSAR (UPG) JAYAPURA (DJJ) 30,000 45,000 18,000 24,000

35 MAKASSAR (UPG) MANADO (MDC) 12,000 18,000 8,000 10,000

36 MAKASSAR (UPG) SURABAYA (SUB) 10,000 15,000 6,000 8,000

37 MAKASSAR (UPG) TIMIKA (TIM) 24,000 36,000 15,000 20,000

38 MEDAN (MES) BANDA ACEH (BTJ) 6,000 9,000 4,000 5,000

39 MEDAN (MES) BATAM (BTH) 9,000 14,000 6,000 8,00040 PADANG (PDG) PEKANBARU (PKU) 3,000 5,000 2,000 3,000

41 SURABAYA (SUB) AMPENAN (AMI) 5,000 8,000 3,000 4,000

42 TIMIKA (TIM) JAYAPURA (DJJ) 7,000 11,000 5,000 6,000

43 YOGYAKARTA (JOG) AMPENAN (AMI) 8,000 12,000 5,000 7,000

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ASIA


Class AwardTicket

ExecutiveClass Award

Ticket

UpgradeAward romY/S/W/M/L

UpgradeAward romOther Class

1 JAKARTA (CGK) BANGKOK (BKK) 21,000 32,000 13,000 17,000

2 JAKARTA (CGK) HONGKONG (HKG) 29,000 44,000 18,000 24,000

3 JAKARTA (CGK) SAIGON (SGN) 18,000 27,000 11,000 15,000

4 JAKARTA (CGK) KUALA LUMPUR (KUL) 11,000 17,000 7,000 9,000

5 JAKARTA (CGK) SINGAPORE (SIN) 9,000 14,000 6,000 8,000

6 SINGAPORE (SIN) DENPASAR (DPS) 17,000 26,000 11,000 14,000

7 SINGAPORE (SIN) MEDAN (MES) 7,000 11,000 5,000 6,000

8 SINGAPORE (SIN) SEMARANG (SRG) 12,000 18,000 8,000 10,000

9 SINGAPORE (SIN) SURABAYA (SUB) 14,000 21,000 9,000 12,000

10 SINGAPORE (SIN) PEKANBARU (PKU) 3,000 5,000 2,000 3,000

11 SINGAPORE (SIN) YOGYAKARTA (JOG) 13,000 20,000 8,000 11,000

12 SINGAPORE (SIN) BANGKOK (BKK) 13,000 20,000 8,000 11,000

13 SINGAPORE (SIN) KUALA LUMPUR (KUL) 3,000 5,000 2,000 3,000

14 SINGAPORE (SIN) SAIGON (SGN) 10,000 15,000 6,000 8,000

15 KUALA LUMPUR (KUL) DENPASAR (DPS) 18,000 27,000 11,000 15,000

16 KUALA LUMPUR (KUL) SURABAYA (SUB) 15,000 23,000 9,000 12,000

17 KUALA LUMPUR (KUL) YOGYAKARTA (JOG) 14,000 21,000 9,000 12,000

JAPAN KOREA CHINA


Class AwardTicket


Ticket



1 JAKARTA (CGK) BEIJING (BJS) 46,000 69,000 28,000 37,000

2 JAKARTA (CGK) FUKUOKA (FUK) 23,000 35,000 14,000 19,000

3 JAKARTA (CGK) GUANGZHOU (CAN) 30,000 45,000 18,000 24,000

4 JAKARTA (CGK) NAGOYA (NGO) 25,000 38,000 15,000 20,000

5 JAKARTA (CGK) SEOUL (SEL) 23,000 35,000 14,000 19,000

6 JAKARTA (CGK) SHANGHAI (SHA) 39,000 59,000 24,000 32,000

7 JAKARTA (CGK) TAIPEI (TPE) 34,000 51,000 21,000 28,000

8 JAKARTA (CGK) TOKYO (TYO) 26,000 39,000 16,000 21,000

9 JAKARTA (CGK) OSAKA (OSA) 24,000 36,000 15,000 20,000

10 DENPASAR (DPS) FUKUOKA (FUK) 22,000 33,000 14,000 18,000

11 DENPASAR (DPS) NAGOYA (NGO) 24,000 36,000 15,000 20,000

12 DENPASAR (DPS) OSAKA (OSA) 23,000 35,000 14,000 19,000

13 DENPASAR (DPS) SEOUL (SEL) 23,000 35,000 14,000 19,000

14 DENPASAR (DPS) TOKYO (TYO) 25,000 38,000 15,000 20,000

15 SINGAPORE (SIN) BEIJING (BJS) 40,000 60,000 24,000 32,000

16 SINGAPORE (SIN) GUANGZHOU (CAN) 23,000 35,000 14,000 19,000

17 SINGAPORE (SIN) SHANGHAI (SHA) 34,000 51,000 21,000 28,000

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MIDDLE EAST


Class AwardTicket


Ticket



1 JAKARTA (CGK) DAMAM (DMM) 31,000 47,000 19,000 25,000

2 JAKARTA (CGK) JEDDAH (JED) 35,000 53,000 21,000 28,000

3 JAKARTA (CGK) RIYADH (RUH) 33,000 50,000 20,000 27,000

SOUTH WEST PACIFIC


Class AwardTicket


Ticket



1 JAKARTA (CGK) ADELAIDE (ADL) 24,000 36,000 15,000 20,000

2 JAKARTA (CGK) AUCKLAND (AKL) 39,000 59,000 24,000 32,000

3 JAKARTA (CGK) BRISBANE (BNE) 28,000 42,000 17,000 23,000

4 JAKARTA (CGK) DARWIN (DRW) 14,000 21,000 9,000 12,000

5 JAKARTA (CGK) MELBOURNE (MEL) 26,000 39,000 16,000 21,000

6 JAKARTA (CGK) PERTH (PER) 15,000 23,000 9,000 12,000

7 JAKARTA (CGK) SYDNEY (SYD) 28,000 42,000 17,000 23,000

8 DENPASAR (DPS) ADELAIDE (ADL) 19,000 29,000 12,000 16,000

9 DENPASAR (DPS) AUCKLAND (AKL) 34,000 51,000 21,000 28,000

10 DENPASAR (DPS) BRISBANE (BNE) 23,000 35,000 14,000 19,000

11 DENPASAR (DPS) DARWIN (DRW) 9,000 14,000 6,000 8,000

12 DENPASAR (DPS) MELBOURNE (MEL) 22,000 33,000 14,000 18,000

13 DENPASAR (DPS) PERTH (PER) 13,000 20,000 8,000 11,000

14 DENPASAR (DPS) SYDNEY (SYD) 23,000 35,000 14,000 19,000

15 AUCKLAND (AKL) BRISBANE ( BNE) 12,000 18,000 8,000 10,000

EUROPE


Class AwardTicket


Ticket



1 JAKARTA (CGK) AMSTERDAM (AMS) 50,000 75,000 30,000 40,000

2 JAKARTA (CGK) FRANKFURT (FRA) 49,000 74,000 30,000 40,000

3 JAKARTA (CGK) LONDON (LGW) 52,000 78,000 32,000 42,000

Notes: Award Miles needed to upgrade from V and H ight class are the same as mileage

values needed or an Economy class Award Ticket

Upgrade Award is not applicable for class J/X/O/T/Z tickets.

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Glossary oTermsActive GFF Member Registered GFF members who earn miles

rom at least a single ight activity on eligible

ights, or rom a non-ight activity at Garuda

Indonesia partners on the GFF program,

during the last membership year.

Award Miles The amount o miles earned or each

ight on eligible ights and / or or eachtransaction with Garuda Indonesia partners

on the GFF program. Award Miles are

calculated as Tier Miles plus Tier Bonus.

Award Miles can be redeemed or Award

Tickets or Upgrade Awards. Award Miles will

continue to be accumulated or as long as

the GFF member remains active, and will be

expired when membership is terminated.

Award Ticket A ree ticket that can be claimed by

redeeming Award Miles, and which can be

used by the respective GFF member or given

to another person.

Basic Miles The amount o miles used as a basis or

calculating earned mileage.

Change Schedule The change to an Award Ticket or Upgrade

Award involving a change o the scheduled

ight date and ight number. Change

schedule is not applicable to a change oight route, ight class or the name on the

Award Ticket.

Code Share Flight A joint ight between Garuda Indonesia and

another airline in which one airline unction

as the Operating Party.

Earning Miles Mileage can be earned rom a ight activity

on eligible ights as well as rom a non-ight

transaction with Garuda Indonesia partners

in the GFF program.

Eligible Flight Flights that qualiy or earning miles

and ight requency activity on the GFF

program, and do not include ights onclass V,H,X,O,T,J,Z tickets, sponsorship

tickets, employee tickets, airline and travel

agent discount tickets, ree tickets, award

tickets, discount tickets, Citilink ights,

charter ights, Hajj ights organized by the

Government, code share ights where

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Garuda Indonesia is not the Operating Party,

and / or other ights as may be determined

later by Garuda Indonesia.

Garuda Indonesia PT Perusahaan Penerbangan Garuda

Indonesia, abbreviated as PT Garuda

Indonesia (Persero).

Inactive GFF Member GFF members with no ight or non-ight

activity in the last 1-year of their membership

period.

Itinerary

Receipt e-Ticket

The e-ticket receipt issued by Garuda

Indonesia to a passenger, containing the

passenger name, ight inormation and

terms o the ticket.

Membership Period GFF membership period commences romthe month when a membership tier status is

acquired, and covers the remaining months

o the current year and the next one-year

period. A GFF membership period varies

from 12 23 months long.

Membership Tier The tier or level o a regular GFF membership

(Blue, Silver, Gold or Platinum), given on the

basis o Tier Miles earned or ight requency

made on eligible ights within the last

membership year.

Membership Year A GFF membership year runs from 1 January

to 31 December of the same year. An EC Plus

membership year covers the 12 (twelve)-

month period commencing rom the date

o registration approval or membership

renewal.

Missing Mileage Mileage that is not recorded on the account

o GFF member.

Open Date Ticket A ticket issued without a departure date and

time and ight number. An Award Ticket or

Upgrade Award cannot be issued with an

open date status.

Operating Party The party that operates the aircrat on a code

share ight.

Origin-Destination The route segment or sector that have been

or will be own rom the departure point to

the destination point.

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Passenger

Ticket Coupon

The last page on the manual ticket issued by

Garuda Indonesia and kept by the passenger,

containing detailed inormation o the ight.

Redeposit The process o re-depositing into a members

account o Award Miles that have been

redeemed or an Award Ticket or Upgrade

Award.

Spending Miles The process o redeeming Award Miles or

Garuda Indonesia Award Ticket or UpgradeAward.

Stop Over A scheduled stop in a travel itinerary at

some point between the point o departure

and destination. A stop over occurs when a

passenger stops at an airport or longer than

24 (twenty our) hours, or stops within thesame day but goes out o the airport area.

Tier Bonus A bonus mileage given on the basis o

membership tier status according to the

Mileage Calculation table. Tier Bonus mileage

will be added to Tier Miles to become Award

Miles.

Tier Miles Mileage earned on each eligible ight activity

and used to determine GFF membership

tier level. Tier Miles are accumulated from 1

January until 31 December of a given year.

On 1 January of the following year, the Tier

Miles balance is reset to zero.

Tier Miles Percentage A percentage o Basic Miles or the

calculation o Tier Miles, which depends on

the ticket are or ight class according to the

Mileage Calculation Table.

Upgrade Award A acility that can be claimed by redeeming

Award Miles or a ight class upgrade rom

an Economy class to an Executive class, which

can be used by the respective GFF member

or given to another person.

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Terms and Conditions1. General Conditions

1. GFF membership is issued to individuals, and each member

holds a single GFF account.

2. GFF membership is open to Indonesian citizens and / or

oreign nationalities age 2 (two) and above, domiciled in

Indonesia, or outside Indonesia where the GFF program is

applicable, according to the conditions o enrollment.

3. Garuda Indonesia reserves the sole right to interpret andapply the policies and procedures outlined in this Membership

Guide. GFF members are bound by Garuda Indonesia

regulations as set orth in this Membership Guide.

4. Facilities received by GFF members are non-tradable and non-

transerable.

5. Garuda Indonesia reserves the right to use personal

inormation and data provided by GFF members to GarudaIndonesia or its own operational and marketing purposes, as

well as in the interest o cooperation with Garuda Indonesia

partners.

6. The GFF Membership Card can only be used by the person

whose name appears on the card, or purposes related to

his/her GFF membership.

7. A person is entitled to a single GFF membership numberonly. I there is more than one GFF membership number to a

persons name, only one number will be accepted as valid. The

Mileage recorded in all the other cards will be merged to the

valid card.

8. All GFF privileges and benefts, including extra baggage

allowance, access to executive airport lounge, and executive

check-in counters, are valid only or Garuda Indonesia ights,and can be obtained by presenting a valid GFF Membership

Card and Garuda Indonesia ticket to the Garuda Indonesia sta

in charge prior to using the acilities.

9. All GFF privileges and benets are not applicable to Citilink

ights, charter ights, Government-organized Hajj ights, code

share ights where Garuda Indonesia is not the Operating

Party, or ights by other airlines.10. All provisions contained in this Membership Guide are subject

to and are to be interpreted in accordance with prevailing laws

in Indonesia.

11. In the event of any discrepancy between the GFF provisions in

the Indonesian and English versions, the Indonesian language

text shall prevail.

12. In the event of any discrepancy between the GFF provisionsin the English and any other oreign language versions, the

English language text shall prevail.

13. In the event that any provision in this Membership Guide is

ound to be in conict with the prevailing laws, this will not

aect the validity o the other provisions in this Membership

Guide that are not in conict with prevailing laws.

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14. GFF Center reserves the right to perform an audit on GFF

member data at any time without consent o the member. In

the event o data discrepancy, the process or Award Ticket and

Upgrade Award will be suspended pending a resolution by GFF

Center.

15. Garuda Indonesia has the authority to act in accordance with

prevailing laws against any violation o GFF membership rules

and regulations.16. Garuda Indonesia is not responsible for any risk arising from

the misuse o GFF membership including but not limited to the

misuse o GFF Membership Card, GFF member privileges and

benefts, and / or GFF member mileage data.

17. Every decision made by Garuda Indonesia related to GFF

membership is fnal and non-disputable.

18. Marketing programs or any other programs conducted by GFFCenter are applicable only to GFF members as specifed in the

respective programs.

19. Garuda Indonesia is not responsible for any products or

services that are provided or oered by Garuda Indonesia

partners in the GFF program.

2. Enrollment1. Applicants may enroll through GFF website

(http://g.garuda-indonesia.com) or by completing an

Application Form. Upon registration, GFF applicants will

receive a Temporary Membership Number that can be used

to earn miles. The temporary Membership Number cannot be

used to obtain other GFF acilities.

2. Mileage rom ight activities o members who registerthrough GFF website will be credited to members account

ater the frst eligible ight activity data is recorded on the GFF

database.

3. Mileage from ight activities of members who register by

completing an Application Form will be credited to members

account ater the frst eligible ight activity data is recorded on

the GFF database and the membership application have beenprocessed by GFF Center.

4. Permanent membership status will be processed ater

membership application data and the frst eligible ight

activity data have been recorded on the GFF database.

5. Members name as written at the time of registration will

appear on the GFF Membership Card and the GFF database.

The name should be identical to the name on members ID(KTP, Passport or other ID).

6. Garuda Indonesia reserves the right to refuse a membership

application that is either incomplete or does not comply with

the established requirements without notifcation.

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7. Membership application data with a Temporary Membership

Number will be removed rom the GFF database without

notifcation in the event there is no eligible ight activity

recorded within 1 (one) year after the Temporary Membership

Number is recorded in the GFF database.

3. GFF Membership Information

1. Each GFF member will be given a User ID and Password giving

access to membership inormation through the GFF website at

http://g.garuda-indonesia.com.

2. GFF members will receive a quarterly (three-month) Mileage

Statement report. In the event there is no ight activities or

non-ight activities recorded on members account during the

three-month period, no Mileage Statement report will be sent.

3. GFF members can obtain information regarding his/her

membership by contacting Garuda Indonesia Call Center or

GFF Center.

4. Membership Tier & Evaluation

1. GFF member tier status depends on the Tier Miles accrued or

number o one-way ights (sectors) taken on eligible ight

activities within the last GFF membership year.

2. Garuda Indonesia has the right to upgrade, maintain or

downgrade a GFF member tier status at its sole discretion in

accordance with prevailing rules and regulations. Only Tier

Miles or ight requency accumulated in each respective

membership year are considered in evaluating a membership

tier status and are not carried orward to the next membership

year.

3. A temporary membership status will be upgraded to a Blue

status at any time after taking 1 (one) one-way ight on eligible

ights and the membership application data have beenrecorded on the GFF database.

4. A Blue membership status may be upgraded to a Silver status

at anytime during the membership year on the accumulation

of 5,000 (ve thousand) Tier Miles or 10 (ten) one-way ights

on eligible ights.

5. A Silver membership status may be upgraded to Gold status at

anytime during the membership year on the accumulation o20,000 (twenty thousand) Tier Miles or 35 (thirty ve) one-way

ights on eligible ights.

6. A Gold membership status may be upgraded to Platinum

status at anytime during the membership year on the

accumulation of 50,000 (fty thousand) Tier Miles or 75

(seventy fve) one-way ights on eligible ights.

7. The upgraded status will be valid throughout the membershipperiod, that is the remaining period o current GFF

membership year and the next membership year.

8. The evaluation or maintaining current membership status, or

downgrading to a lower status, or membership termination,

is carried out at the end o each membership period, and

involves:

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a. Renewal of Blue status, or terminating the membership.

b. Renewal of Silver status, or downgrading to Blue status, or

terminating the membership.

c. Renewal of Gold status, or downgrading to Silver or Blue

status, or terminating the membership.

d. Renewal of Platinum status, or downgrading to Gold or

Silver or Blue status, or terminating the membership.

9. Criteria for evaluation as in Art. 4.8:

GFF Blue Status

Renewal : A GFF Blue member who has accumulated at least 1

(one) one-way ight o eligible ights within the membership

year will re-qualiy as a Blue member.

Termination : GFF membership will be terminated i a GFF Blue

member did not make at least 1 (one) one-way ight of eligible

ight within the membership year.

GFF Silver Status

Renewal : A GFF Silver member who has accumulated at least

5,000 (ve thousand) Tier Miles or 10 (ten) one-way ights of

eligible ight within the membership year will re-qualiy as a

Silver member.

Downgrade to Blue status : A GFF Silver member who has not

achieved 5,000 (ve thousand) Tier Miles or 10 (ten) one-way

ights, but has made at least 1 (one) one-way ight of eligible

ight within the membership year, will be downgraded to a

Blue status.

Termination : GFF membership will be terminated i a GFF

Silver member did not make at least 1 (one) one-way ight of

eligible ight within the membership year.

GFF Gold Status

Renewal : A GFF Gold member who has accumulated at least

20,000 (twenty thousand) Tier Miles or 35 (thirty ve) one-way

ights o eligible ight within the membership year will re-

qualiy as a Gold member.

Downgrade to Silver status : A GFF Gold member who has not

achieved 20,000 (twenty thousand) Tier Miles or 35 (thirty ve)

one-way ights o eligible ight, but has achieved more than


eligible ight within the membership year, will be downgraded

to a Silver status.

Downgrade to Blue status : A GFF Gold member who has not

achieved 5,000 (ve thousand) Tier Miles or 10 (ten) one-way

ights of eligible ight, but has made at least 1 (one) one-way

ight o eligible ight within the membership year, will be

downgraded to a Blue status.

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Termination : GFF membership will be terminated i a GFF Gold

member did not make at least 1 (one) one-way ight of eligible

ight within the membership year.

GFF Platinum Status

Renewal : A GFF Platinum member who has accumulated at

least 50,000 (fty thousand) Tier Miles or 75 (seventy ve) one-

way ights o eligible ight within the membership year will

re-qualiy as a Platinum member.

Downgrade to Gold status : A GFF Platinum member who has

not achieved 50,000 (fty thousand) Tier Miles or 75 (seventy

fve) one-way ights o eligible ight, but has achieved at least

20,000 (twenty thousand) Tier Miles or 35 (thirty ve) one-way

ights o eligible ight within the membership year, will be

downgraded to a Gold status.

Downgrade to Silver status : A GFF Platinum member who has

not achieved 20,000 (twenty thousand) Tier Miles or 35 (thirty

fve) one-way ights o eligible ight, but has achieved at least


eligible ight within the membership year, will be downgraded

to a Silver status.

Downgrade to Blue status : A GFF Platinum member who

has not achieved 5,000 (ve thousand) Tier Miles or 10 (ten)

one-way ights of eligible ight, but has made at least 1 (one)

one-way ight o eligible ight within the membership year,

will be downgraded to a Blue status.

Termination : GFF membership will be terminated i a GFF

Platinum member did not make at least 1 (one) one-way ighto eligible ight within the membership year.

5. GFF Membership Termination

1. GFF membership termination is based on the evaluation

o membership status at the end o membership year as

described in Art. 4.8 and Art. 4.9.

2. A GFF membership may also be terminated at anytime andwithout notifcation in the ollowing conditions:

a. Incorrect data at registration

b. Misuse in mileage accrual and redemption

c. Acting in violation o GFF rules and other regulations

related to a GFF membership.

d. Involved in acts that damage the reputation o Garuda

Indonesia or the public trust towards Garuda Indonesia.e. Misuse o the Temporary GFF Number or permanent GFF

Membership Card.

. GFF member relocated to a correspondence address in a

country/area where GFF program is not applicable.

g. Resignation of member through a letter of resignation.

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3. Any unused Award Miles in the account of GFF member whose

membership is terminated as reerred to this Term & Condition

will be nullifed and are not redeemable. Mileage is only valid

during an active membership period.

4. The mileage account, any award that has been granted, claim

application, and application or other GFF programs by a GFF

member whose membership is terminated as in Art. 5.2 shall

be cancelled.

6. Earning Miles from Flight Activities

1. In order to earn and accumulate mileage, a person should be

registered as a GFF member.

2. Mileage may only be credited once or each activity, and

earned in one requent yer program only.

3. Mileage accrual will be based on a mechanism established by

Garuda Indonesia.

4. Mileage will be accumulated based on ight activities o

eligible ight and non-ight activities with Garuda Indonesia

partners on the GFF program.

5. Mileage is earned based on booking class or fare type as

indicated on the ticket. Mileage is not earned on certain

conditions including but not limited to, upgrades to a higher

booking class due to ight operational considerations, and /

or in the event o a discrepancy between the booking class as

appear on the ticket and on the boarding pass.

6. Mileage may only be earned on eligible ight, that is, Garuda

Indonesia ights on tickets with booking class C/D/I/Y/S/W/

M/L/Q/B/N/K or other classes as will be determined later by

Garuda Indonesia, and do not include tickets with booking

class V, H, X, O, T, J, Z, sponsorship tickets, employee tickets,

discount tickets by airlines and travel agents, ree tickets,

reward tickets, discount ights, Citilink ights, charter ights,Hajj ights except ONH Plus ights, code share ights where

Garuda Indonesia is not the Operating Party, and certain other

booking class and / or ight as will be determined later by

Garuda Indonesia.

7. Mileage from a certain activity will be credited to the account

o GFF member as user o products or services provided by

Garuda Indonesia and Garuda Indonesia partners in the GFFprogram, based on the GFF membership number along with

the ticket that has been used.

8. Mileage will not be granted i the purchased ticket or service is

not used in Garuda Indonesia ights or has expired.

9. In certain cases where GFF members are transferred by Garuda

Indonesia to other airlines which has available seat, mileage

will still be granted, except or unoreseeable cancellation dueto situations that are beyond the control o Garuda Indonesia

(Force Majeure), including but not limited to airport closure or

any reason whatsoever, war, government restriction, mass riots,

strikes, epidemics, fres, oods, storms, which renders ight

operations impossible.

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10. In the event of a discrepancy between a mileage earned and

the amount as credited to the GFF member account, Garuda

Indonesia retains the right to determine the correct mileage.

11. Mileage earned by a GFF member cannot be added or

transerred to the account o another GFF member.

12. Mileage earned through falsication, submission of incorrect

data, or in violation o GFF Terms and Conditions, will be

suspended, and in such cases Garuda Indonesia has the

authority to terminate the GFF membership and take any

necessary legal action.

7. Earning Miles from Non Flight Activities

1. Mileage earned from the use of products and services of

Garuda Indonesia partners in the GFF program is subject to

the Terms and Conditions as issued by each Garuda Indonesia

partners based on the respective agreements.

2. Mileage earned rom a transaction with Garuda Indonesia

partners in the GFF program will be credited to GFF member

account within 4 (our) weeks minimum. I mileage rom a

certain transaction is missing, GFF member may contact or

submit a claim to the respective Garuda Indonesia partner in

the GFF program.

8. Missing Mileage Claim

1. Claim for missing mileage from a ight activity can be

submitted within 6 (six) months at the latest from the day

o ight departure, accompanied with the necessary claim

documents such as the completed Missing Mileage Form,

original Boarding Pass and Passenger Ticket Coupon or

Itinerary Receipt (for e-Ticket).

2. Mileage earned on a missing mileage claim is based on class o

travel and are as indicated on the ticket used by GFF member.3. A missing mileage claim will be processed within 4 (four) weeks

minimum rom the time the completed claim documents

are received by GFF Center until the appropriate mileage

adjustment is made to the account o GFF member.

9. Spending Miles

1. An Award Ticket is valid for a period of 6 (six) months from thedate o issue and cannot be extended.

2. The validity period o an Upgrade Award depends on the terms

o the original paying ticket purchased.

3. Award Tickets or Upgrade Awards may only be issued by the

respective Garuda Indonesia Sales Oce where the Award

Order Form is submitted. Awards may be redeemed by GFF

member in person, or by another person with a power oattorney from GFF member. Submission of application for

Award Ticket or Upgrade Award in Indonesia delegated

to another person must be accompanied with a power o

attorney (original) with duty stamp axed. The mechanism for

award redemption ollows the prevailing GFF regulations.

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4. An Award Ticket or Upgrade Award may only be issued or a

confrmed schedule booking, and not applicable or bookings

on a waiting list or an open date ticket. Go show passengers

are not permitted to apply or Award Tickets or Upgrade

Awards.

5. The mileage needed for an Award Ticket or Upgrade Award

is based on Spending Miles Table. All the mileage values at

Spending Miles Table refer to a direct ight route to the intended

destination and are not applicable or stop over passengers.

6. In the event that a certain ight route as desired by the GFF

member is not available, the mileage needed to be redeemed

or an Award Ticket or Upgrade Award will be calculated by

adding up each ight sector own.

7. Mileage redemption for routes that are not on Spending Miles

Table will be calculated by adding up each ight sector own.

8. Garuda Indonesia does not provide a delivery service or Award

Tickets and Upgrade Awards.

9. Award miles that have been redeemed for Award Tickets or

Upgrade Awards may be re-deposited to GFF member account

i the Award Ticket or the original economy class paid ticket is

still valid and completely unused. Once travel has commenced

on at least one sector o the travel itinerary, the mileage on the

remaining un-own sector(s) cannot be re-deposited.

10. Any cancellation and change of schedule of an Award Ticket

and Upgrade Award will incur a mileage deduction of 25%

(twenty fve percent) o the total mileage with a valid ticket.

11. In addition to the stipulation in Art. 9.10 above, any

cancellation o an Award Ticket or Upgrade Award ight

schedule will also incur a ee according to the prevailing

Administration Refund Fee rules and payable by GFF member.

12. When award mileage are redeemed for Award Tickets or

Upgrade Awards, GFF members are responsible or thepayment o local airport taxes, additional government tax,

insurance premium, uel surcharge, or any other additional

charges as applicable.

13. To redeem award mileage into an Upgrade Award, GFF

member must frst purchase an Economy class ticket. The

amount o award mileage needed or the intended ight route

is based on the are o the original Economy class ticket withreerence to the Award Table.

14. The amount of award mileage needed for an Upgrade Award

from booking class V and H is the same as the mileage needed

or an Economy class Award Ticket.

15. Award Ticket facility is not applicable for charter ights, Hajj

ights except for ONH Plus ights, Citilink ights, and code

share ights where Garuda Indonesia is not the OperatingParty.

16. Upgrade Award facility is not applicable for booking class O,

T, J, Z tickets, sponsorship tickets, employee tickets, discount

ticket rom airline or travel agents, ree tickets, reward tickets,

discount ights, charter ights, Hajj ights except for ONH Plus

ights, Citilink ights, and code share ights where Garuda

Indonesia is not the Operating Party.

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17. GFF members may exchange the accumulated award mileage

into an Award Ticket or Upgrade Award in the name o another

person as the intended user o the Award Ticket or Upgrade

Award.

18. In the event that an Award Ticket or Upgrade Award is

cancelled due to operational considerations at the airport (late

ight, delayed ight, cancelled ight, or seat unavailability), the

ollowing provisions apply:

a. Award mileage will be re-deposited to GFF member

account i the travel itinerary is aborted / cancelled.

b. Award mileage will not be re-deposited i the passenger is

transerred to another ight with all costs borne by Garuda

Indonesia.

c. For GFF members using Upgrade Awards, award mileage

will be re-deposited and the cancellation compensation

will ollow the terms or the original Economy class ticket

paid or.

d. Other provisions will refer to the provisions for passenger

with paid tickets.

19. The award miles needed for Award Tickets and Upgrade

Awards or children and inants is the same as or adult

passenger.

20. Award Ticket and / or Upgrade Award may not be used by a

person whose name does not appear on the respective Award

Ticket and / or Upgrade Award.

10. Executive Card Plus (EC Plus)

1. EC Plus membership is open to Indonesian citizens and foreign

nationalities aged 17 years or up, domiciled in Indonesia, and

have paid the registration ee or EC Plus membership.

2. Payment o membership registration ee can be made in cash

or by bank transer to Garuda Indonesia bank account, a/c103.0087290801, at Bank Mandiri Jakarta Sabang branch.

3. EC Plus applicants must complete the EC Plus application form

accompanied by a copy of ID (KTP, Passport, or other ID) and

the bank transer slip o the registration ee, or made a cash

payment at Garuda Indonesia Sales Oce or the GFF Center.

4. EC Plus membership is valid for a 12 (twelve)-month period

commencing on the month o application approval ormembership renewal.

5. Insurance coverage provided to EC Plus members is subject to

the Terms and Conditions set out in the insurance policy, and

covers:

i. Travel Inconvenience Insurance:

a. Missed connection

b. Delayed ight and denied boardingc. Luggage loss

d. Luggage delay

ii. Travel Accident Insurance:

a. Loss o lie Accident Indemnity

b. Specic Loss Accident Indemnity

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6. Insurance claims may be submitted to the respective insurance

provider in accordance with the requirements set orth in the

insurance policy, and accompanied by a recommendation

letter rom Garuda Indonesia.

7. In the event the EC Plus membership period has expired

and is not extended, the EC Plus membership along with

any accumulated mileage will be converted to a regular GFF

membership, with a membership tier according to activity

in the last EC Plus membership year. The provisions or an EC

Plus membership that has been converted into a regular GFF

membership will ollow those o the GFF.

8. In the case o EC Plus membership resignation beore the

expiration o membership period, any ees paid are not

reundable. In such a case, any unused award mileage is no

longer valid and redeemable.

9. EC Plus membership will be terminated or transferred to

GFF regular membership when correspondence address

o the member change to address outside Indonesia, with

a membership tier according to activity in the last EC Plusmembership year.

11. GFF Junior

1. GFF Junior membership is open to citizens of Indonesia and

foreign nationalities aged 2 11 years, domiciled in Indonesia

or overseas where the GFF program is applicable.

2. Applicants for GFF Junior membership shall complete a GFF

application orm signed by the respective parent or legal

guardian, accompanied by a copy of ID of the parent or

legal guardian, who will be responsible for the GFF Junior

membership activities.

3. The name of the parent or legal guardian may only be

changed by submitting a written notifcation to GFF Center,

and the substitute name must be registered in the GFF

database.

4. GFF Junior membership commences from the time the

registration data and the frst ight with a temporary number

is recorded in the GFF database, up until the member reaches

the age of 12.

5. The GFF Junior program does not entails evaluation for

membership tier.

6. GFF Junior membership will be converted into GFF regular

membership when member reaches the age of 12.7. Membership tier in the conversion into regular GFF

membership as in Art. 11.6 will depend on the respective

member activity during the last 1 (one) year of GFF Junior

membership. Thereater, the provisions or regular GFF

membership prevail.

8. Registration and mileage redemption transaction for member

below the age of 12 requires the consent of a parent or legal

guardian. Garuda Indonesia is under no obligation to prove

the validity o parental or guardianship status o the person

that approves and verifes the respective signature o the

parent or legal guardian.

9. Mileage accrual from ight activities of GFF Junior member

is calculated at 75% (seventy ve percent) of the mileage

accrual o a GFF Blue member. Mileage accrual rom non-ight

activities will ollow the terms as in the regular GFF program.

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10. The calculation for award miles redemption into Award Ticket

or Upgrade Award for GG Junior membership is the same as

or the GFF regular membership.

12. Garuda Indonesia Citibank Card (GIC Card)

1. The GIC Card combines the GFF membership with a Citibank

credit card membership. Member privileges and acilities

with regards to the GFF program reer to the prevailing GFF

provisions. Credit card related provisions such as credit limit,

interest, billing and payment, cancellation, insurance, benefts

and other provisions reer to inormation or rules established

by Citibank.

2. Insurance coverage provided to GIC Card members paying or

Garuda Indonesia tickets using Garuda Indonesia Citibank Card

include:

i. Free travel insurance, comprising:

a. Delayed ight

b. Baggage delay

c. Baggage loss

d. Lie and physical disability

ii. Free purchase protection

iii. Overseas medical insurance

13. GFF Member Obligation and Responsibility

1. GFF members are responsible to update their personal data in

case o changes in the data by contacting Garuda Indonesia

Call Center, Garuda Indonesia Sales Oce, or the GFF Center,

or directly online through the GFF website. Garuda Indonesia

is not responsible or the loss or delay o any mailed GFF

materials due to an incorrect address or unreported change

o address, and does not guarantee the receipt o GFF

inormation through e-mail in case o incorrect e-mail dataprovided by GFF member.

2. In the case o a change o name o GFF member, a written

notifcation should be submitted to the GFF Center,

accompanied with the necessary legal documents.

3. GFF members are responsible to update themselves regarding

the latest GFF Terms and Conditions as inormed through

GFF communication media. Active participation in the GFFprogram requires that members are inormed, knowledgeable

and agree to be bound by the latest Terms and Conditions o

GFF program.

4. GFF members are required to change their deault Password

at the frst log-in to the GFF website. The confdentiality o

membership inormation accessed through the GFF website is

the responsibility o GFF members.5. In their ight activities, GFF members are required to :

a. provide the GFF membership number and name as stated

on the GFF Card when making ight reservation

b. use the same name on ight reservation as the name on

the GFF Card and the GFF database

c. present a valid GFF membership card at check-in

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Garuda Indonesia cannot guarantee the proper crediting o

mileage to GFF member account i GFF member ails to comply

with the above requirements.

6. In all non-ight activities with Garuda Indonesia partners in the

GFF program, GFF members are required to present a valid GFF

membership card when making their transaction to ensure

award miles rom the use o products and services provided by

Garuda Indonesia partners is recorded in GFF database.

14. GFF Program Changes and Termination

1. Garuda Indonesia reserves the right to change the Terms and

Conditions and the beneft o GFF membership at anytime

with or without prior notice, including but not limited to:

i. Rules regarding mileage accrual and redemption

ii. Award-related acilities and their availability

iii. Programs o Garuda Indonesia partners in the GFF program

2. Garuda Indonesia has the authority to change or to terminate

its cooperation with Garuda Indonesia partners in the GFF

program. In the case o partner program termination, the

Award Miles accrued up until that time remains valid.

3. Any changes to the GFF program which is informed to

the member can be ound through Garuda Indonesia

communications media such as GFF Bulletin, GFF website, or

other media.

4. The prevailing GFF Terms and Conditions are based on those

that can be ound on the latest edition o GFF Membership

Guide, the GFF website, or other updates as issued by Garuda

Indonesia.

5. The Terms and Conditions on this GFF Membership Guide

automatically replaced any previous Terms and Conditions o

GFF, and are applicable to all GFF members.

6. Garuda Indonesia reserves the right to terminate the GFFprogram at anytime with or without notifcation.

7. Garuda Indonesia cannot be held liable for any loss arising

rom the termination or changes in the GFF program.

15. Others

1. Replacement of GFF membership card due to damage, loss or

negligence o cardholder or card data change requested bymember will be charged as ollows:

a. Rp 50,000 for card replacement in Indonesia

b. US$ 10 for card replacement outside Indonesia

2. In the case o loss o Award Ticket or Upgrade Award

(manual tickets), Garuda Indonesia Sales Oce may issue a

new Award Ticket or Upgrade Award, upon presentation o

police document and all other necessary requirements. Thereplacement will be charged in accordance to the prevailing

rates for Replacement Fee.

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Frequently Asked Questions

1. I have completed the GFF application form. When do I get my

GFF Card ?

Your GFF Card will be processed ater you have made at

least one eligible ight and your registration data have been

recorded at the GFF database. When ready, your GFF Card will

be mailed to your correspondence address. It would take aminimum o 4 (our) weeks or processing and mailing until you

receive your GFF Card.

2. What is the purpose o the temporary card on the application

orm ?

You will use the temporary card each time you make a ight

activity in order to record your mileage, beore you are

assigned a permanent GFF membership number and received a

permanent GFF card.

3. What is my password to login to the GFF website ?

I this is your frst login to the GFF website, use your GFF

membership number as User ID and your date of birth(ddmmyyyy) as your deault password. Members who register

online through the GFF website create their own User ID and

Password at the time o registration or uture login. I you

changed your password and then orget what it was, click the

forget password icon on the GFF home page. A new password

will be created for you and mailed to your e-mail address. Or,you could call GFF Center and ask our sta to make a new

password or you.

4. What should I do i I lost my GFF Card ?

Contact GFF Center or Garuda Indonesia Sales Oce to get a

replacement card. You will be charged a replacement ee o

Rp 50,000 (fty thousand Rupiah) in Indonesia or US$ 10 (ten

United States Dollar) outside Indonesia.

5. Why is it that my ight data is not recorded so that I dont

receive the mileage in my account ?

An un-recorded ight activity may be due to several reasons.

You forgot to mention your GFF membeship number andname when making your ight reservation, or you did not

present your GFF card at check-in.

The name you use when making ight reservation is

dierent rom the name in your GFF card and in the GFF

database, so the system does not recognize your data.

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The mileage may not also be credited to your account

i your ticket or ight does not qualiy or Award Miles,

or instance in the case o discount tickets or code share

ights.

6. I dont have sucient Award Miles to be exchanged for anAward Ticket, can I make up the dierence by cash payment or

any other means ?

No, you cannot pay cash to make up for insucient Award

Miles. But there are ways to obtain Award Miles rom non-ight

activity, such as:

exchanging the Reward Point from a Partner Bank using the services at a Partner Hotel

making a purchase at Garuda Shop on board or at the GFF

Center.

7. On my previous ight, I forgot to mention my GFF membership

number. Is there a way I can credit my mileage rom that ight

to my account ?

You can still credit a missing mileage i you make a claim

within 6 (six) months at the latest from your ight date. Please

complete a Missing Mileage Form, attach the original boarding

pass and passenger ticket coupon or itinerary receipt e-ticket,

and forward to GFF Center or Garuda Indonesia Sales Oce. We

will process your claim within a minimum o 4 (our) weeks aterthe reseipt o the completed claim documents by GFF Center.

8. Can I make a mileage claim or ights made prior to joining the

GFF program ?

No, you can only earn mileage rom subsequent ights ater

your registration data is recorded at the GFF database.

9. Can I earn mileage if I make a code share ight ?

You can earn mileage rom a code share ight where Garuda

Indonesia is the Operating Party. Likewise, mileage cannot be

claimed or code share ights where Garuda Indonesia is not

the Operating Party. Visit the GFF website at

http://g.garuda-indonesia.com or more detailed inormationon Garuda Indonesia code share ight routes.

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10. Can I process my Award Ticket or Upgrade Award via my travel

agent or online at the GFF website ?

At present, Award Ticket or Upgrade Award can only beprocessed at Garuda Indonesia Sales Oce.

11. What should I do if I change my correspondence address or

contact telephone number ?

You can update your personal data yoursel by accessing the

GFF website at http://g.garuda-indonesia.com, or you fll out a

Change Address Form and forward it to Garuda Indonesia Sales

Oce.

12. How do I know how much mileage there is in my account ?

To check your mileage, you can access the GFF website at

http://g.garuda-indonesia.com, call Garuda Indonesia Call

Center at 0 804 1 807 807, check your Mileage Statement, orinquire at Garuda Indonesia Sales Oce.

13. If I want to cancel my Award Ticket or Upgrade Award, can I get

my exchanged mileage back ito my acount ?

You can redeposit your mileage back into your account i the

Award Ticket or Upgrade Award have not been used at all.

For detailed inormation on mileage redeposit, please see the

Terms and Conditions, Art. 9.9.

14. Can I change the ight schedule on my Award Ticket or

Upgrade Award ?

You can change the ight schedule on an Award Ticket or

Upgrade Award, and your mileage account will be deductedby 25% (twenty ve percent) from the total mileage. However,

if you do not have sucent mileage left for the deduction, you

cannot make a schedule change on an Award Ticket or Upgrade

Award. You also cannot change the ight route, ight class and

the name on the Award Ticket. Please contact Garuda Indonesia

Sales Oce to process the schedule change on your Award

Ticket or Upgrade Award.

15. Can I earn mileage on ights with an Award Ticket or Ugrade

Award ?

You cannot earn mileage on ights with an Award Ticket. I you

use an Upgrade Award, you will earn mileage according to the

economy class ticket that you buy.

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16. Can I give an Award Ticket or Upgrade Award to be used by a

amily member or riend ?

This is one o the advantage o a GFF membership. An AwardTicket or Upgrade Award rom your mileage account can be

given to anyone o your choice.

17. Can I transfer my earned mileage to the account of another GFF

member ?

Your GFF mileage cannot be transerred to another member

account. However, you can exchange your Award Miles into an

Award Ticket or Upgrade Award that can be given to anyone

you like.

18. Can I reactivate my expired GFF membership ?

No, an expired GFF membership cannot be reactivated, and

the mileage on the expired account will be nullifed. However,should you wish to rejoin the GFF program, you are always

welcome to register as a new member.

19. Can my earned mileage get nullied ?

Your mileage will be valid or as long as your membership

account remains active.

20. How do I know i my membership is still active ?

You can check your membership active status by one o the

ollowing means:

a. access the GFF website

b. checking the validity period as printed on the GFF Card

c. call Garuda Indonesia Call Center at 0 804 1 807 807

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GFF CENTER

PO Box 777 JKT 10900

Jakarta, Indonesiahttp://g.garuda-indonesia.com

GARUDA INDONESIA CALL CENTER

SALES OFFICES DOMESTIC

AMPENAN

Jl. Pejanggik No. 42 - 44Mataram - Lombok, NTB

Tel. : (0370) 638259 / 649999

Fax. : (0370) 637951

BALIKPAPANAdika Hotel Bahtera

Jl. Jend. Sudirman No. 2, BalikpapanTel. : (0542) 422300

Fax. : (0542) 735194

BANDA ACEHGedung Ex. Bapindo

Jl. Teuku H.M.Daud Beureuh No. 9, Banda Aceh

Tel. : (0651) 318811 / 21555 Ext. 102

Fax. : (0651) 27733

BANDUNGGedung Annex, Graha Bumiputra

Jl. Asia Afrika No. 141-149,Bandung 40112

Tel. : (022) 4217747 / 4209468

Fax. : (022) 4209467

BANJARMASINJl. M.H. Hasanuddin No. 31, Banjarmasin

Tel. : (0511) 52730 / 59065Ext. 17

Fax. : (0511) 59063

BATAM

Good Way Hotel

Jl. Imam Bonjol, Nagoya, BatamTel. : (0778) 452514 / 458620Fax. : (0778) 452516

BEKASIHotel Horizon Bekasi

Jl. Raya Kali Malang, PO Box. 223

Tel : (021) 8866928Fax. : (021) 8866929

BIAK

Jl. Sudirman No. 3, Biak

Tel. : (0981) 25737 / 25747Fax. : (0981) 25777

BOGORBotani Square Ground Floor 12

Jl. Raya Pajajaran No. 32

Bogor 16151Tel. : (0251) 356747 / 324259

Fax. : (0251) 356737

BUKIT TINGGIJl. Panorama No. 2

Tel. : (0752) 626737Fax. : (0752) 626747

CIREBONGrage Mall - B. 01

Jl. Tentara PelajarTel. : (0231) 223010

Fax. : (0231) 223046

DENPASARJl. Sugianyar No.5, Denpasar, Bali

Tel. : (0361) 254747 / 232626

Fax. : (0361) 233124 / 226298

DENPASARSanur Beach Hotel, 2nd Floor

Jl. Danau Tamblingan, Sanur, BaliTel. : (0361) 287915

Fax. : (0361) 287928

DENPASAR

Hotel Kuta ParadisoJl. Kartika Plaza, Kuta

Tel. : (0361) 751179Fax. : (0361) 751179

DENPASARNgurahrai Airport

Domestic Departure TerminalTel. : (0361) 768392

Fax. : (0361) 751177

JAKARTAGedung Graha Sejahtera Lt. 1

Jl. Gunung Sahari No. 52Jakarta Pusat

Tel. : (021) 4223721 / 6256777Ext. 5201, 5701

Fax. : (021) 4223722 / 6599211

JAKARTA

Wisma Darmala SaktiJl. Jend. Sudirman Kav. 32

Tel. : (021) 2512237 / 2512286Fax. : (021) 2512236

JAKARTAGedung Garuda Indonesia

Jl. Merdeka Selatan No. 13

Tel. : (021) 2310082 / 2311817

Fax. : (021) 2311679

JAKARTAHotel Le Grandier Mangga Dua

Jl. Arteri Mangga Dua RayaTel. : (021) 6127749

Fax. : (021) 6127751

Contact Address

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JAKARTADharmawangsa Square, Blok 57

Jl. Dharmawangsa VI & IX No. 64

Tel. : (021) 72788324Fax. : (021) 72788317

JAKARTAPuskopal TNI AL

Jl. Raya Hankam, Cilangkap

Tel. : (021) 8712685Fax. : (021) 8712686

JAKARTAMenara Bidakara

Jl. Gatot Subroto Kav. 70-73Tel. : (021) 83700820 / 83700821

Fax. : (021) 83700823

JAKARTAGraha Rekso Ground Floor

Jl. Boulevar Arta Gading Kav. A1

Kelapa GadingTel. : (021) 45856233

Fax. : (021) 45856232

JAKARTASoekarno - Hatta Airport

Terminal D / E / FTel. : (021) 5500704

Fax. : (021) 5501668

JAYAPURA

Gedung Bank Papua Lt. DasarJl. A. Yani No. 5-7, Jayapura

Tel. : (0967) 522222-4Fax. : (0967) 522225

MAKASSARJl. Slamet Riyadi No. 6

Tel. : (0411) 322543 / 3654581Fax. : (0411) 322804

MALANG

Hotel Kartika Graha Lt. 1Jl. Jaksa Agung Suprapto No. 17, Malang

Tel. : (0341) 369494Fax. : (0341) 369656

MANADOKomp. Megamas Blok 1B / 2

Jl. Piere Tendean Boulevard,Manado

Tel. : (0431) 851544Fax. : (0431) 864535

MANADO

Jl. Sam Ratulangi No. 212Manado

Tel. : (0431) 877737 / 877747

Fax. : (0431) 877777

MEDANJl. Dr. Monginsidi No. 34A,

Medan 20152Tel. : (061) 4556777 Ext. 5109

Fax. : (061) 4557747

MEDANInna Dharma Deli Hotel

Jl. Balai Kota No. 2

Tel. : (061) 4537844 / 4516400

PADANGJl. Jendral Sudirman No. 2, Padang

Tel. : (0751) 301737 Ext. 11 / 13Fax. : (0751) 30174

PALANGKARAYA

Bandara Tjilik Riwut

Jl. Adonis Samat, Palangkaraya 7311Tel. : (0536) 3221929

Fax. : (0536) 3225710

PALEMBANG

Jl. Kapt. A. Rivai No. 35, PalembangTel. : (0711) 310842 / 312204Fax. : (0711) 352224

PEKANBARUHotel Pangeran Pekanbaru

Jl. Jend. Sudirman No. 371 - 373Pekanbaru 28154

Tel. : (0761) 43903 / 43904Fax. : (0761) 45062

PONTIANAK

Jl. Rahadi Usman No. 8A,

Pontianak 78111Tel. : (0561) 741441 / 734986

Fax. : (0561) 749895

SAMARINDAKomplek Ruko Citra Niaga A / 11

Jl. Panglima Batur

Tel. : (0541) 747200 / 747300Fax. : (0541) 747500

SEMARANGHotel Horison

Jl. KH. Ahmad Dahlan No. 2, Semarang

Tel. : (024) 8454737 / 8417215 /8417220

Fax. : (024) 8449331

SOLOHotel Riyadi PalaceJl. Brigjen Slamet Riyadi 335

Solo 57142Tel. : (0271) 737500 / 7650472

Fax. : (0271) 731807

SURABAYAJl. Tunjungan No. 29

Tel. : (031) 5345886Fax. : (031) 5342324

SURABAYAGraha Bumi Modern

Jl. Basuki Rahmat No. 106, SurabayaTel. : (031) 5468505

Fax. : (031) 5321525

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TIMIKA

Hotel Serayu Timika

Jl. Yos Sudarso No. 10, Timika 99910Tel. : (0901) 321446

TIMIKA

Jl. Cendrawasih (SP II) Timika 99665Tel. : (0901) 321456

Fax. : (0901) 321012

YOGYAKARTAHotel INNA Garuda

Jl. Malioboro No. 60, Yogyakarta

Tel. : (0274) 487882Fax. : (0274) 558473

SALES OFFICES INTERNATIONAL

BANGKOK

1168/77 Lumpini Tower 27th Floor

Rama 4 Road, Thungmahamek,Sathorn, Bangkok 10120

Tel. : (66-2) 6797369 / 71-2

28564703

Fax. : (66-2) 2856474

BRISBANE

Level 8, 288 Adelaide StreetBrisbane, QLD 4000

Tel. : (61-07) 38350400Fax. : (61-07) 38350433

BEIJINGSuite 717-720, 7th Floor,

South Oce Tower,Beijing Kerry Centre

1st Guang Hua Road,Chaoyang District

Beijing 100020Tel. : (86-10) 6561-3399

Fax. : (86-10) 6561-4499

DARWIN

9-11 Cavenagh Street

Darwin, NT 0800Tel. : (61-08) 8981-6422Fax. : (61-08) 8981-5408

GHUANGZHOU

Rm 1101-1102 GuangdongAsia International Hotel,

326 Section 1, Huanshi Dong Road

Guangzhou Guangdong 510060, ChinaTel. : (86-20) 6120-6777

Fax. : (86-20) 6120-6222

HO CHI MINH CITYTransviet - SGN

3F Travel House, 170 - 172

Nam Ky Khoi, Nghia Dist. 3, Ho Chi Minh CityViet Nam

Tel. : (84-8) 933-0777Fax. : (84-8) 930-2928

HONGKONG

Room 1501-1505Dah Sing Financial CTR

108 Gloucester RD, Wan ChaiHongkong

Tel. : (8-52) 2840-0000

Fax. : (8-52) 2845-5021

KUALA LUMPURSuite 19.03 Level 19Menara Citibank,

Jl. Ampang 50450

Tel. : (603) 2162-2811Fax. : (603) 2162-4360

MELBOURNE

Level 1, 30 Collins Street

Melbourne, VIC 3000Tel. : (61-03) 8663-0297

Fax. : (61-03) 9650-1731

OSAKAOCAT Bldg 9F

1-4-1 Minato-machiNaniwa-ku, Osaka City 556-0017

Tel. : (06) 6635-3222Fax. : (06) 6635-3198

PERTH

Level 6, 40 The EpslanadeWesarmers Houses

Perth, WA 6000

Tel. : (61-08) 9214-5100Fax. : (61-08) 9322-3770

SEOUL

#3002, Passenger Terminal,Incheon Intl

Airport, Incheon City, 400-715

South KoreaTel. : (82-80)7732092

Fax. : (82-2) 3190096

SHANGHAIUnit A, 10th Floor

East Ocean Center, West Wing

618 Yan An Road EastShanghai-China

Tel. : (86-21) 5385-5399

Fax. : (86-21) 5385-5338

SINGAPORE

101 Tho

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