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1.2 – Describe the Post-flight procedures and de-briefing at the end of a duty period. Key words in this element which you will need to understand and use – Cabin Items Unserviceable – items which may be unserviceable (U/S) which can be ignored or those which need repair – - PowerPoint PPT Presentation
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1.2 – Describe the Post-flight procedures and de-briefing at the end of a duty period
Key words in this element which you will need to understand and use –
• Cabin Items Unserviceable – items which may be unserviceable (U/S) which can be ignored or those which need repair –
Minor repair or engineer repair –
• Oxygen Bottle below minimum• Lap Tray broken• overhead light faulty
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
Key words in this element which you will need to understand and use –
Overall Service – this includes the in-flight service – • Meals• Drinks • Duty/tax free/paid goods• Taking payments• Reconciling takings Resolving passenger complaints + includes – • Reassuring passenger concerns e.g. missed
drinks, wrong meals, flight information, turbulent conditions, minor ailments etc.
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
Key words in this element which you will
need to understand and use –
Overall Feedback to Crew – including
• Good practice
• Observations for the future i.e. pro-active
• work
• Teamwork
• Stamina during long flights etc.
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
Key words in this element which you will
need to understand and use –
Checking Messages -
• Checking own pigeon hole
• Crewing information
• Roster changes
• E-mail/voice mail (if appropriate)
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
Key words in this element which you will need to understand and use –
Check and Confirm that aircraft is -
• Secure• Sterile • Appropriate checks• Any left luggage • Any left packages
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
Key words in this element which you will need to understand and use –
Stop-overs, consider -
• Hotel regulations• Check-out • Departure times• Smoking/drinking in uniform• Appropriate modes of behaviour • Airline specific instructions
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
When asked about how the flight went for you
in the post flight de-brief consider these
response methods –
• Discuss any unserviceable items –
• State how the service went in your area and the feedback from passengers inc:
i. Drinks
ii. Meals
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
When asked about how the flight went for you in the post flight de-brief consider these response
methods – • Discuss any unserviceable items – • State how the service went in your area and the
feedback from passengers inc: i. Drinks ii. Meals
iii. Answering queries (e.g. making a duty/tax free/paid sale)
iv. Taking Sterling, Foreign currency, Travellers cheques, Euro cheques, Credit/Debit cards etc.
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
When asked about how the flight went for you in the post flight de-brief consider these response methods –
• Discuss dealing with – i. Concerns
ii. Complaints
• Discuss questions you could be asked by your SCCM –
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
When asked about how the flight went for you
in the post flight de-brief consider these
response methods –
• Discuss how could the overall feedback be given by your SCCM?
• Consider two messages you could receive from your airline –
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
Now consider an overall post flight de-brief –
• Cabin Items Unserviceable • Overall Service • Cabin Defects Log• Flight/Incident Report(s) • Checking Bar takings • Overall Feedback to Crew • Confidential Reports • Checking Messages
1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period
- there is an opportunity for group work here which may be developed later, in groups of 3+ you can allocate yourselves cabin crew roles and questions and see how a typical post-flight de-briefing could work in practice. • Try asking typical questions – for example – “Were there any incidents we need to discuss?” • Response – passenger in row 7d had a nose bleed.