1197 Networking Academy Maintenance Overview Signup Process

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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialNetworking Academy Maintenance forUS/Canada Academies 1

Networking AcademyMaintenance

Global Availability

A Webinar version of this presentation is available for viewing at:https://cisco.webex.com/Need-New-URL-&-New-Recording

Overview & Signup Process


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Networking Academy Maintenance forUS/Canada Academies 2 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

NetAcad Maintenance Globally Available


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NetAcad Maintenance A Solution

Academies indicate SMARTnet is too expensive

The price for Advanced Feature set upgrades is not includedunder SMARTnet

New CCNA courses require Advanced Feature set upgrades(CCNA Discovery, CCNA, Exploration, CCNA Security)

NetAcad Maintenance provides these upgradesat No Cost to your Academy


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Value Advantage for Academies

SMARTnet

(Retail)

SMARTnet

(Academy)

NetAcadMaintenance

(Academy)

Cost for CCNA

Maintenance

$470 / year

3 router & 3switch bundle

$188 / year

3 router & 3switch bundle

$0 / year

IOS ImageUpgrade

Free

12.3 to 12.4

Free

12.3 to 12.4

Free

12.3 to 12.4

Feature SetUpgrade for 1841

$1400/image

IP Base toAdvanced Svc

$700/image *


Free


* Feature Set upgrades reflect US/Canadas 50% discount. Your Academies discount may vary.


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IOS Image Upgrade Scenario

IP Base to IP Base Upgrade

You have an 1841 Integrated Services Router that hasthe IOS IP BASE image of 12.3(14)T7

Under NetAcad Maint or under SMARTnet, IOSupgrades of the SAME FEATURE SET are FREE

upgrading your IP Base feature set from 12.3 to 12.4


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FREE


7/23Networking Academy Maintenance forUS/Canada Academies 7 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

IOS Feature Set Upgrade ScenarioIP Base to Adv Svc Upgrade

You have an 1841 Integrated Services Router that hasthe IOS IP BASE image of 12.3(14)T7

Now a new Advanced Services Feature Set isrequired for routers

You have decided to upgrade to the Advanced IPServices image

Under Academy SMARTnetIOS Feature Set upgrade for the 1841 from IP BASE to

Advanced Services costs $700 per image

Under NetAcad MaintenanceIOS Feature Set upgrade for the 1841 from IP BASE toAdvanced Services is FREE



FREE only withNetAcad

Maintenance



NetAcad Maintenance Assistance withLegacy Equipment for Academy Curriculum

This document lists thesoftware covered underNetAcad Maintenance
http://cisco.netacad.net/cnams/content/templates/LibraryHome.jsp?url=/resource/lcms/cnams_site/english/generic_site_areas/library/equipment_information/lab_equipment_list_role.html



NetAcad Maint Image & Hardware Support DocumentFor CCNA Exploration Courses 3 & 4



Supported

c1841-ipbasek9-mz.124-23.bin

c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK

c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK

NOT Supported

c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS

c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS

NetAcad Maint Image & Hardware Support DocumentHow to use the document for supported IOS


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Sign-up by following this step-by-step process

Phone Support:US Phone Support: 888-327-1116

Global Phone Support: 801-238-0899(Use appropriate country code, this is not a toll free call)

Portuguese: Phone SupportInternational - +1 919 574 2921 Option 5Brazil - 0800 702 47 26 Option 5

Sign Up for NetAcad Maintenance


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NetAcad Maintenance Sign-up Process

Academy

NetAcadSupport Desk

Instructoropens RightNow

ticket tojoin NetAcad Maint(email ID requested)

Begin

LMC or CLrespond withacceptance

DoesAcademyhave existingTicket?

Support DeskexaminesTicket

Support Deskvalidates info.Then sendslegal contractsto LMC &CL

Support Deskentitles accountsvia Service AccessMgmt tool

SendSuccessEmail

Add Instructorunder existingAgreement.Y

End

N

Academy respondsw. Information.1 or more InstrsID, email, CCO ID

Support DeskSends request forID, CCO IDto instructor,LMC & CL.


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Log onto ACthen selectHelp


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Select AcademySupport


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Click onAsk a Question


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Fill in the fields

At the bottomclick continueand your ticket

will be recorded.

Follow-up toensure yourrequest iscompleted.

Include your currentemail in this space.

Go to AC later andverify your email iscurrent


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What Happens Next?

1. Support Desk will contact the LMC/CL for additionalinformation

Name, AC ID, email address and CCO ID for all active instructors

Note: Each instructor must have as a minimum a guest account onwww.cisco.com in order to gain access.

2. Support Desk will validate this information and thenforward this document and the Networking AcademyMaintenance Terms & Conditions to the LMC/CL for reviewand approval

3. It is the responsibility of the LMC/CL to acknowledge thateach instructor has received, read, and agreed to:

Networking Academy Maintenance Acceptable & Expected Use Policy

Networking Academy Maintenance Terms & Conditions
http://www.cisco.com/http://www.cisco.com/


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What Happens Next?

4. LMC/CL contacts the Support to acknowledge that eachinstructor has read and agreed to:

Networking Academy Maintenance Acceptable & Expected Use Policy

Networking Academy Maintenance Terms & Conditions

5. Support Desk will add the Academy and its active instructors tothe maintenance contract and send a congratulatory email.

6. Active academies are encouraged to use the maintenanceservice and its entitlements as described in the NetworkingAcademy Maintenance Acceptable & Expected Use Policy

7. Download IOS listed inNetAcad Maintenance - Image & Hardware Support Document


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$2100


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Networking Academy Maintenance for

Documents

1197 Networking Academy Maintenance Overview Signup Process