SEC News

E9 million dividend declared to government

Helping customers reduce their energy consumption

SEC hosts workshop for Editors and Senior Journalists

Helping shape career decisions

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www.sec.co.szVisit our new-look website

What is it going to cost you? Is it a geyser, stove etc. just use our calculator to work out your monthly electricity consumption.

Access your prepaid/postpaid account data via a secure login

Out to meet the needs of every customer

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our sleeves in readiness for the challenges that lie ahead. his/her power re-installed within the shortest time As is the case every year, our technical crews have possible. This is not lip-service, but an absolute travelled the length and breadth of the country conducting guarantee that we endeavour to live up to.

We undertake to provide courteous service, which concentrated maintenance on the electricity network. includes the prompt answering of phone calls and prompt We can safely declare that we are more than prepared for responses to all comments and complaints. Recently, the impending summer rains.

One of SEC's accomplishments this year has been SEC held a series of training sessions for its employees putting together a Customer Service Charter. A Customer regarding customer-handling. We are determined to treat Service Charter is an assertion that leaves management every customer with respect, courtesy and in a culturally-and the employees with no room for lethargic appropriate manner.

Our company further commits to meeting the needs of our performance. In consolidating our transparency and customers in a professional and efficient manner. As we accountability virtues, we have published a pocket-size do that, we will ensure that communication remains the booklet that clearly outlines our service commitment backbone of our business. This entails keeping the (please see page 6 of this newsletter). The document customers informed about all the relevant developments speaks to habitual execution of customer service at SEC, and we expect feedback on the services we excellence and the monitoring of satisfaction levels.

s consistently mentioned in recent months, It also serves as a guide on how electricity users can provide. Our services are largely information technology

our company is committed to providing assist us in providing them with unequivocal quality driven, and we are proud that we have the correct Aexcellent service to all the electricity service. We sincerely believe that the Service Charter will expertise to enhance that particular aspect of our

consumers in Swaziland. make it easy for customers to comprehend their rights, business.

We believe that this is the opportune time to reassure Our customers are kindly advised to contact our toll-free obligations and responsibilities. On the other hand, SEC

customers in that regard. We are heading for the summer line: 800 9000, for any service-related enquiry or has set standards that every employee is expected to

season, which inevitably brings with it stormy weather compliment. They may also contact their nearest depot or adhere to in an effort to meet the needs of the thousands

conditions that unavoidably tamper with electricity supply.regional offices. In the unlikely event that they are still not of electricity consumers who depend upon us. We have Our records show that during the rainy summer months satisfied they are free to escalate their issues by phoning put the days when some customers would go for more we receive limitless complaints about sustained power the relevant personnel at Head Office. We remain than 48 hours without power firmly behind us. The blackouts and generally unsatisfactory service. In simple committed to consistently providing excellent customer Service Charter, which every electricity consumer is terms, the 'party' that both our company and its service.advised to obtain a copy of, clearly states that only under customers have enjoyed during the past winter season

very extreme circumstances should a customer not have will soon be over. Fortunately, we are already rolling up

SEC News is the official newsletter of the Swaziland Electricity Company (SEC), published by the Corporate Communications Department. Opinions expressed in the production do not necessarily represent the views of the Directors or Management of the company. For queries contact: The Corporate Communications Department; Swaziland Electricity Company; Eluvatsini House, Mhlambanyatsi Road, P. O. Box 258 Mbabane, or call +268 409 4000

© SEC - 2011

Corporate Communications Manager Mr. Sifiso Dhlamini.

CONTRIBUTORS: Khaya Mavuso, Lwazi Dlamini, Sam Mzileni, Sabelo Mhlanga and Nothando Nxumalo. DESIGN: Corporate Communications Department

Editor’s Note

Message from the MD

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under construction. This is part of the company's long previous reports, the project will take about two and half term strategy to increase capacity in rural areas, which years to complete. The new system will also include the will also result in the improvement of the quality of supply. running of information from the distribution network to Our present plans indicate that the project at Mayiwane greatly improve our response time to customer will be completed by early December this year, and complaints.Lawuba will be up and running by March next year.

Mitigation of Lightning Effects Construction of control rooms at Matsapha and Ngwenya The Operations Division is looking into introducing the substations has now been finalized and our technical use of Arcing Horns on distribution transformers. This is staff are busy installing the equipment. This is a much one way of further mitigating the high failure rate due to desired situation in Matsapha as the substation will now lightning incidences. Together with the Combi Units, Fire be equipped with indoor circuit breakers with remote Walls and effective earthing, we believe the results will be monitoring and control. This feature is very useful for the positive. Our plan is to start this summer so that by the quick restoration of power in the industrial site. end of the rainy season, we can analyze the results. This

is crucial for the way forward.We are about to start working on improvements at Nhlangano substation, where 66kV circuit breakers will Regarding training, we will be sending two Engineers to be installed. This will improve the reliability of the do an advanced program in System Protection in South e have just gone past the 'high season' Nhlangano to Hlatikulu 66kV line as faults will be isolated Africa. The division has also been joined by one graduate stretching from June to August. During this W easily and minimize the impact as seen by our customers. engineer, who has successfully completed his studies in period our generating sets from all power

the UK. He is now following a comprehensive training stations were available and ran accordingly to program to prepare him for a substantive position in mitigate the high cost of imports. Copper Theft Engineering. The annual program to overhaul and maintain the Copper theft remains a concern as our main substation at

machines has now resumed. Because of the good rains Hhelehhele has been attacked three times in a month. received early in the year, our dams at Luphohlo and This is a major concern given that once the copper is Financials for the period ending March 2011Maguga were 100% full, thus giving us a good removed, equipment costing millions of Emalangeni is Following the approval of the Financial Statements of the opportunity for local generation. The output at Maguga left exposed to damage as the protection is unable to 2010/11 year-end audit, we are happy to advise that the Dam was lower than anticipated as the downstream detect faults. We are looking into methods to mitigate this audit presented an unqualified report. SEC recorded a demand for water was less than usual. problem. total comprehensive income of E190 million, which is an

increase of 58% compared to the previous year. Cash flow generated stands at E282m, cash utilised at E264m Lower Maguduza Hydro generation SCADA Project while borrowing raised was E60million. We are still pursuing the Lower Maguduza Hydro The SCADA project is progressing well with our staff fully

generation project on an IPP basis. Invites have been involved in the integration of all the components. It is made to prospective organizations and we have received pleasing to note that a decision to involve our IT Given the profit margin for the year under review, SEC some positive responses. This will add positively to the Department was reached and they are taking part on the presented to its sole shareholder, the Government of local generation, which is necessary to reduce our software side of the system. Swaziland, a dividend of E9, 584, 549.00. This reliance on imported energy. represents a 30 percent increase from the dividend

declared by SEC in the previous financial year.Transmission projects are ongoing at Mayiwane and This will ensure that there is assistance in-house should Lawuba, where 66kV lines and 66/11kV substations are Job Evaluation and Salary Review we experience problems in future. As indicated in

Managing Director Mr. Pius Gumbi.

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Consultation processes with organized labour are fighting equipment and also notes unprocedural rotten poles along the network is still ongoing as part of ongoing on the above subjects, which were completed in operations leading to increased near miss incidents. The maintenance.March 2011. The Board has considered the reports and audit report indicates a Disabling Injury Frequency Rate mandated management to begin substantive (DIFR), which needs to be brought down. Further to that, New Service Centreengagement with organised labour, so that parameters SHERQ training needs to be intensified while there is also The first service centre was launched in Manzini at the for the implementation of the reports may be agreed a need for commitment from all employees. Bhunu Mall. This is part of the company strategy, which upon. Discussions on the cost of living increase for 2011 seeks to improve service delivery to our customers have also been started with organised labour and remain Integration of the Distribution Unit through improved access to products and services. It is in ongoing. These discussions are contextualized against The distribution unit under the new organizational line with the one stop shop concept where all services are the PEU Circular on 0% wage increases for this year. structure was rolled out in April with the primary aim of provided under one roof. A second site has been

enabling SEC to be closer to the customer and identified in Matsapha at Mashayitafula Shopping Employee Wellbeing (EWB) Programme decentralize services and decision-making from Head Complex, pending finalisation of the lease agreement. The EWB Committee, consisting of all key stakeholders, Office. Two new regional managers have been was launched in June 2011. Peer educators were appointed, namely; Mr. Sam Mzileni (Regional Manager - Marketingnominated in all depots prior to the launch and have been South) overseeing the Manzini and Shiselweni regions Radio shows continued during the quarter, both pre-undergoing comprehensive training on their role between and Mr. Sabelo Nkambule (Regional Manager - North) recorded and live programmes every Fridays. The pre-July and August 2011. The EWB Programme is designed responsible for the Hhohho and Lubombo regions. recorded program is broadcast at 15:45hrs-16:00hrs and to address the interpersonal, physical and psychological Recruitment is ongoing for the the new positions as part of the live programme is at 21:15hrs – 22:00hrs. Road wellbeing of all employees. It is the company's hope that the integration. shows also continued in earnest during the quarter as a the Peer Educators will meet in October 2011 to Customer Service initiative to educate the public on SEC recommend to management their action plan for the rest Increased Theft of Electricity products. of 2011 and 2012. As part of the pre-paid metering system rollout, we have The Marketing and Corporate Communications teams

observed an increase in the number of by-passed pre- then participated in the recent Swaziland Annual Trade SHERQ Internal Audit paid meters. Meter inspection teams will be strengthened Fair at the Mavuso Trade Centre. This was used to further Following the establishment of SHERQ committees in all to overcome this challenge. Police will be increasingly educate customers on the new pre-paid system. They departments, an audit was made and findings show that involved in apprehending both the culprits and managed to win second prize in the stand of excellence the system is neither working effectively nor well perpetrators. awards for parastatals. coordinated; even collapsing in some workstations. The survival of the business is dependent on ensuring

that electricity theft is eliminated. Employees are Billingexpected to report any incident on known or suspected A major disconnection exercise was embarked on during by-pass. It is not expected of SEC employees and the month of August. A total of 3,763 overdue accounts contractors to be found or implicated in this malpractice were disconnected with a combined owed amount of E24, as serious action will be taken against them. 444,528.40. The total amount due is inclusive of meters,

which were converted and are still paying off their post Some of the SHERQ representatives are still not quite Network Improvement paid debt through staggered instalments. So far, E4, conversant with the system. The SHERQ internal audit The Customer Service Division embarked on an intense 414,094.88 has been collected. has noted that files are not updated, some policies are network improvement exercise during the period under either unknown by depot leaders and staff or not visibly review. This was part of a capex and maintenance plan Our quest for Service Excellence continues!displayed. It is also noted that safety talks and monthly rollout. Capex projects included the installation of BIL's, meetings are not adequately conducted. lightning arresters, Combi units, system earthing and

firewalls. These were mostly implemented on identified high fault feeders. Bush clearing and the replacing of The report also highlights the need to increase fire-

During the quarter, an internal audit of all depots was undertaken by the Sherq Department. This is a system requirement. It is done to ensure that Nosa standards are followed by crews while going about their daily duties. It prepares depots for an external assessment by NOSA.

The SEC Customer Service Charter

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ith the introduction of the Swaziland Energy Regulatory Authority (SERA), we Wanticipate that a customer service charter

will be a necessary obligation as in other countries where there are regulators. Charter Basically, the customer service charter is used to Review And Amendment of The SEC Customer A CSC provides differentiation, which is a winning measure each industry player on their promises Service Charter strategy in a competitive market, and this is more to the market. We have been proactive to Normally, regulators tend to require that befitting in the context of Swaziland, where the market adopt and have in place our customer companies review their CSC at least once has just been liberalized. service charter (CSC). every three years. This is an opportunity The CSC shall be used by SEC to improve its service

that can be used to amend the CSC and level offerings to customers as processes and systems What is a Customer Service also tweak the relevant processes that can be reviewed to speed up service delivery on the set Charter? have a bearing on the delivery of the set of of expectations. The CSC will enable us to have a A CSC is a published promissory expectations. In short, our CSC is not cast in market-centric culture that is beneficial to our statement on the minimum service concrete, but can be amended in an effort to customers both internal and external. Moreover, SERA that customers can expect from a address customer expectations and regulator can use the CSC to measure our service level to company. It can also be viewed as a list demands. customers. of customer entitlements. In SEC's context, this means the minimum set of service levels Anticipated Benefits from Our Customer Service that our customers can expect whenever they engage our company and its representatives. Regulators perceive a CSC as a statement of contract between regulated service providers and customers - and there is no doubt SERA is anticipated to share the same view in the near future.

How Was Our Customer Service Charter Developed?Our CSC was developed through consulting internal and external customers. The concerns in terms of delivery then become the target for the organisation to act on. SEC recently assigned a task team to address the issues around customer complaints in an effort to improve our service offering. The SEC CSC shall help address the expectations of our customers.

CSC is a necessity within SEC so that we Values), which is service excellence It will help ensure that we continue being a are able to measure and improve our

'learning organisation' for the benefit of our service levels in all departments Our CSC will enable us to gauge and self customers

It will help mitigate against the apparent regulate ourselves before SERA begins negative perception of our companydemanding the CSC

Evaluation will be done through marketing This will ensure that there are cross researchfunctional legacies and that we eliminate

The success of the CSC depends on all the silo behaviours so that we begin winning role playerstogether

It will underscore one of our Big Four (SEC

THINGS TO NOTE ABOUT THE CUSTOMER SERVICE CHARTER

““

The charter will help improve service level offerings to our customers as processes

and systems can be reviewed to speed up service delivery on the set of expectations.

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he Swaziland Electricity Company (SEC’s) Carefully observed, this is SEC's indirect social be dark, literally. Three SEC customers had a thing or prepaid electricity system has been around for responsibility. The system is also teaching many to buy two to say about how the prepaid system has impacted Ta while now, and it is safe to say there is more electricity units they can afford, and then live within their on their lives. One thing in common they had was the

good that has come out of it than bad. means. appreciation of the fact that they are now able to guard People's lives have been changed – there is more It is important in this day and age for anyone to learn the their consumption levels for their own benefit.money in their pockets to use or even save for the future. skill of conserving energy. Without electricity, life would This is what they had to say;

Prepaid puts smiles on our customers

“When the prepaid electricity system was installed in my home in November last year, I was not quite sure what to expect. I only hoped my high

electricity bill nightmares would come to an end. Whilst still on post-paid, I spent between E400 and E500 per month, and the estimated bills made it worse.

The final bill settlement was over E700. Today, I can vouch that the prepaid system is far better, as my monthly bill ranges between E150 to E200.

This has made a huge difference in my financial life – I have a bit of cash to use for other things. I live with my three grandchildren and we make

sure that we do not waste electricity units. It is a standard rule in the house to switch-off when leaving a room. We do not leave lights on even on

the outside. We also use the energy saver bulbs. In my opinion, the prepaid system is far better than the old one; I control this household's electricity

consumption.” Monica Mango.

“I rent a two-room flat. There are two others in the same compound and we all share the electricity bill. Before the prepaid electricity card system was installed,

I used to part with E250 per month and the other tenants would do the same. I live with my sister who has a child, just like myself. E250 was just too

much for our pocket. However, E100 to E150 worth of prepaid units take us through a month. It's a big relief. I like the fact that we can now monitor our electricity

consumption daily. There are no surprises here, unlike in the old system. I also like it because you can actually budget and stick to it. Really, I think

prepaid electricity is not so bad after all. It may not be completely perfect, but you can determine how much electricity you use. I'm always cautious about

that when cooking, ironing and so on. It's all about saving.” Phetsile Kunene

“I come from a family of seven and I'm the eldest. We use the electric kettle to boil water and light up the three bedroom house; we keep the fridge

on daily and do a lot of ironing and more. Generally we use electricity like any other normal family. On average, per month on the prepaid system, we use

E300 worth of units. Before this system, the monthly bills ran up to E500 or more, especially with the estimates. It was just too much. My parents would

get migraines because of this. So, for my family, the prepaid system, which was installed late last year, has made a huge difference. We are careful not to use

units pointlessly. I can safely say that I'm impressed by the prepaid method.” Manqoba Vilakati

From a customer’s point of view

‘I have a bit of cash to use on other things”

“I like the fact that we can now monitor our electricity consumption”

“We are careful not to use units pointlessly”

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SEC gets Ellipse upgrade

Zero tolerance for accidents

he Swaziland Electricity Company (SEC) is through reduced turnaround times and a competent currently upgrading its Asset Management staff with greatly increased understanding of the TSystem, Ellipse ver. 5.2.3.7. organizational operations. All these will align with the

company's recent change in focus to be more As part of the project, SEC decided to incorporate a customer- centric.Business Process Development exercise to address MINCOM is carrying out the workshops and also the lack of defined processes within the organization. having one on one sessions with SEC personnel in The processes to be developed need to be aligned to each of the four 4 modules, namely; Maintenance, best practices by being automated using Ellipse. Supply Chain, Finance and HR.

The exercise will be carried out over 10 weeks and all The purpose of the exercise is to analyze the current interactive sessions will be held at the SEC business processes, and propose new, aligned, headquarters in Mbabane. First to be tackled was the integrated and industry bench-marked ones to enable maintenance module in which employees from SEC to operate efficiently and improve customer Generation, Transmission, Distribution, Marketing and service delivery. The main outcomes expected from SCADA were involved. There was an intensive review this exercise are improved efficiency, top-notch service and reformulation of all maintenance processes. The delivery and the ability to meet customer demands. sessions were facilitated by MINCOM consultant Also expected is increased productivity measurable Frederick Louw.

he Chief Engineer and SHERQ Manager arising from breach of SEC procedures will definitely visited different SEC departments following not be tolerated.Tthe spate of serious incidents involving In the consultative meetings, SEC employees were

contractors' employees and the general public in reminded of the switching procedures and recent times. management declaration that there will be no more In August, a fatal incident was reported, where a fatal incidents at SEC due to electricity.contractor employee was electrocuted while working The commitment starts with each and every SEC on an SEC power line. employee religiously following procedures every time The organization has declared that the injury of people they carry out their operations.due to electricity has to STOP and it has to stop NOW. Comments and questions raised during the walk-about Any further loss of life, irrespective of whether it is a have been captured and feedback will be made to SEC contractor, SEC employee or member of the public management shortly.

MINCOM consultant Frederick Louw taking some SEC employees through the Asset Management System.

SEC employees at Edwaleni Power Station listening to a presentation by Chief Engineer Luke Mswane.

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9

State of the art Service Centre

n an effort to make SEC a truly customer-centric by the Project Leader James Mabundza that the one- services. Plans are under way to have another service utility, a state of the art service centre has been stop shop marked a great start in SEC's drive to meet centre at Mashayitafula Shopping Complex in Iopened in Manzini. customer demands. Matsapha. There will also be one at the new SEC

This facility is strategically located at the Bhunu Mall Regional Manager – South Sam Mzileni also informed Regional Offices next to the Manzini Police Station and next to Bradlows Furniture Store. This is a one-stop shop the board that the service centre concept leverages another at Ezulwini. The plan is to roll-out more of these where customers will get answers to all their electricity SEC's customer interface. Services offered include service centres in strategic locations in the Kingdom. queries. Early July, the service centre was visited by the account and billing queries, general queries, application SEC customers are invited to step into our future and SEC Board of Directors during which they were informed for quotations, quotation tracking and additional pay a visit to our first service centre.

SEC Board members pictured at the Service Centre in July. Xolile Mdluli attending to a customer.

Our Generation Manager Bongumusa Tfwala outside theservice centre.

Customers are already accessing services at the centre. Staff at the Customer Service Centre posing with Board Members and Senior Managers.

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DEMAND SIDE MANAGEMENT (DSM): ...helping customers reduce their energy consumption

EC has a demand side management fluorescent lighting. The use of CFLs has contributing significantly to the programme that was initiated in 2008. There is been observed to rise steadily. minimization of climate change Sa team that was appointed to run the Time of use tariff: the company has also impacts. The company in March

programme consisting of Marketing, Distribution, introduced time of use tariff for industrial this year took part in the National Control Centre (NCC) and the Environment customers. commemoration of the Earth Hour Department. Prepaid metering/smart meters - this and a 10% reduction on energy

programme has been rolled out to demand was realized on Saturday There is a drive within SEC to educate the approximately 90% of domestic 2011, March 26. This was a great public and private sector on the use of electricity consumers. achievement for the company and energy-efficient appliances, gadgets and the nation at large towards combating energy conservation methods. Various These measures may have climate change. There is awareness-media sources have been used. There substantial benefits for customers, raising going on beyond the earth hour initiative in are weekly radio programmes and society and the utility. SEC's DSM road-shows and through the media.road-shows conducted fortnightly programme has helped customers to countrywide. Internally, energy-saving reduce their energy consumption, thus tips are disseminated through the reducing their overall bills. Large intranet and emails. Externally, customers, through the time of use interactive voice recorded messages on tariff, are expected to manage their energy efficiency are used through the consumption patterns during peak and off telephone system. peak hours, thus reducing their bills and the

system demand. The utility recovers the cost of these The energy efficiency measures currently in this measures through savings in the cost of supplying programme are as follows: electricity and through tariff increases. Energy saving bulbs - The company is encouraging the nation to utilize compact The implementation of this DSM programme is

DSM is a measure taken by SEC to reduce customer energy demand by improving the way in which energy is used. DSM measures include insulation programmes, high efficiency motors and lighting. It also includes the installation of timers on water heaters, direct load control, differential tariff pricing and interruptible service.

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SEC’s a good corporate citizen

EC recently made a donation of close to E200, mandate of improving the social standing of communities 000 to about 10 non-prof i t making in the areas of health, entrepreneurship and Sorganizations. infrastructure.

The beneficiaries included Chesire Homes, SOS Notably, a significant portion of our Corporate Social Children's Village, Students In Free Enterprise (SIFE), Investment budget has benefitted thousands of SEC new Swaziland Epilepsy Association, Hope House, Mayiwane customers, who have all received discounts when High School, Sifundzani High School, Mbabane connecting electricity to their homes and/or buildings. Municipal Council and the Swaziland Sugar Association.

Our company prides itself for having contributed about MD Pius Gumbi informed the recipients that SEC E18 million in the 2010/11 financial year in subsidizing recognises its responsibility towards its stakeholders and new connections. the communities within which it operates. He stated that Of course, the subsidies vary per region and this is the company is committed to playing a significant role in dependent on several factors such as the number of new the development of the Swazi nation. connections in a particular area.

Social investment is one of the company's most treasured Going forward, we hope to concentrate our efforts to values. Even in the past financial year, the company supporting education, health, job creation and, to a large made donations to various organizations that have a extent, poverty alleviation.

Some of the beneficiaries of our Corporate Social Investment (CSI) programme posing with SEC executive members.

This generous support will go a long way in helping us to

meet our vision that says “Every child belongs to a family

and grows with love, respect and security”. …Together we

can join hands and turn a child's life from despair to hope,

from giving up in life to having a dream as well as a will to

become a winner.

Dudu Dlamini –

National Director

(SOS Children's Village)

As Patron of the Swaziland Epilepsy Organisation, I would like to

send warm words of appreciation to your organization for the

donation towards the Epilepsy Yellow Golf Fundraising Day.

We would like to take this opportunity to

urge your organization to keep on offering

your outmost support to this organization

since it is still not fully established due to

lack of funds.

His Royal Highness

Prince Bandzile

SEO - Patron

Thank you ever so much for your generous contribution.

The amount shall be used for the

purchase of medication and food

for our clients with chronic and

terminal illnesses. We admire your

love and care for the sick and needy.

Sr. Dr. Elsa Joseph

MSMHC

Thank You Letters

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12

n the 25th August SEC presented a dividend of over E9 million to the Natural OResources and Energy Minister Princess

Tsandzile.The presentation ceremony held at the SEC Head Office was attended by, among others, the Principal Secretary in the Ministry Thembinkosi Mamba and the entire SEC Board of Directors headed by S'thofeni Ginindza. Also present was SEC Managing Director Pius Gumbi.In his remarks, the chairman declared that during the 2010/11 Financial Year, which ended in March, SEC made a E200 million profit. Ginindza explained that given the profit margin, the board then decided to present to its sole shareholder, government, a dividend of E9, 584, 549.00. This represents a 30 percent increase from the dividend declared by the company early this year. In the previous financial year

harder to improve the company.” is E3 million higher than what the company presented (2009/2010), SEC made a profit of E156 million. Ginindza stated that even though government wholly previously. The Minister said it was an achievement “This is all as a result of hard-work, innovation and owns SEC, it would not have been a good idea to worth highlighting that SEC's assets are worth over E1 commitment from the board, management and

present to it the entire profit share. billion. She further appreciated that the board and e m p l o y e e s , ” s a i d t h e He explained that a large portion of the management were re-investing the profits for the Chairman. He added; “Even proceeds will be re-invested in capital betterment of the company and the Swazi nation at a f t e r s u c h a b i g

projects aimed at strengthening the large. achievement we'l l electricity network. SEC has in the “We wish to thank most sincerely the board, remain focused pipeline a long list of projects, management and staff for such great achievement and work which include the construction of even under such trying economic times, and we hope substations in areas such as to see more in future,” she said.Lawuba, Nkhaba, Mayiwane and Princess Tsandzile then implored other parastatals to Siphofaneni. follow in SEC's foot-steps. The Minister appealed to In her speech when receiving the the nation to co-operate with SEC as it is going about cheque, Princess Tsandzile said with its operations to enable the company to plough government was very proud of back.SEC's achievements, particularly “Long live SEC, and we thank you for a job well done,” the presentation of a dividend that concluded the Minister.

SEC declares E9 million dividend to government

Minister of Natural Resources and Energy Princess Tsandzile together with SEC Board Chairman S’thofeni Ginindzaholding the cheque while other SEC Board Members look on.

Princess Tsandzile with Principal Secretary in the Ministry of Natural Resourcesand Energy Thembinkosi Mamba.

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13

to SEC's operations and these included the prepayment project, electricity generation, transmission and distribution. Also discussed were the multi-million projects that SEC has embarked on in this financial yearOur company also took the opportunity to present its 2010/11 Financial Report and launched its new-look website.Welcoming the journalists, the General Manager-Finance Banele Nyamane mentioned that SEC was resolute in its mission to remain transparent and accountable to its varied stakeholders. By opening up to the media, Nyamane said, SEC is by extension opening itself up to the general public. Leading the discussions were SEC managers comprising GM-Operations Meshack Kunene, Skhumbuzo Tsabedze (GM-Customer Service), Bongumusa Tfwala (Generation Manager), Ernest Mkhonta (Projects Manager) and Sam Mzileni (Regional Manager-South). The journalists made use of the interactive and relaxed atmosphere by probing the SEC team and also offered

relationship with the media, it is essential that we constructive suggestions on how best the company he Swaziland Electricity Company (SEC) on cement it by opening up to dispel myths and could fast-track its customer-centrism approach. September 5, 2011 hosted a workshop for misperceptions that might have been created. By the end of the day, the SEC team were happy that editors and senior journalists at Maguga TAs explained by the Corporate Communications the journalists had been briefed about the company Lodge. Manager Sifiso Dhlamini, “Our company operations and were now in a position to make The event was well attended by has an obligation to proactively provide judgments based on an informed position.practitioners from the local media

p o s i t i v e a n d t r u t h f u l houses. The objective of the information to the media.” workshop was to get the The aim of such an event journalists acquainted with entailed educating the the SEC mandate and m e d i a o n S E C ' s electricity business as a operations, particularly whole. The company its overall mandate.thought it wise that The journalists were also even though we pride sensi t ized on other ourselves for having pertinent issues related cultivated a fairly good

SEC hosts workshop for Editors & Senior Journalists

SEC managers (left) addressing the media practitioners.

The journalists touring the tunnel leading to the Maguga Hydro Power Station.

Times of Swaziland Managing Editor Mbongeni Mbingo with The Nation Magazine Editor Bheki Makhubu.

he SEC board, management and employees have been showered with praises for their Thard-work, which has turned the company

into one of the best in the country.Natural Resources and Energy Minister Princess Tsandzile told hundreds of SEC employees and their families that government was proud of the fruits of their toil. This was during the company's Annual Prayer Day and Long Service Awards held at the Royal Swazi Sun Convention Centre early August. About 103 SEC employees were awarded with certificates and gifts in appreciation of their long service, which ranged between 10 and 35 years. The Minister commended SEC for, among other things, speeding up the rural electrification project which has left, at least, 70 percent of Swaziland's population connected to electricity.She added; “A number of Swazis are happy with the The Minister then pledged full government's support to Ginindza indicated that SEC, just like every business, prepaid electricity system that you've introduced. The the company. is faced with serious economic challenges – but government and public are happy that SEC is Chairman of the Board of Directors S'thofeni Ginindza sounded hopeful that they will be overcome as long as providing services that are close to what is offered in echoed the Minister's sentiments regarding the management and employees continued working as a first world countries.” commitment shown by all members of the SEC family. unity.

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SEC management, employees a beacon of hope

A prayer for SEC managers. Showers of blessings for the employees & their families.

From l-r are; Esther Mchunu, Moses Cindzi, Bonsile Zwane, Samuel Mbonane, Lindiwe Mabuza, Philmon Simelane, Lethiwe Malaza, Simphiwo Khumalo and Emmanuel Ziyane.

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The Long Service AwardsLwati Dvuba together

with Xolile and Thulie Mdluli.

From l-r are; Patrick Mathunjwa, Nonkululeko Ndlangamandla, Patrick Qwabe, Nelsiwe Mdluli, Francis Makhubu and Arthur Langwenya. On the far right

Moses Sithole shaking hands with Doctor Simelane.

Lethiwe Malaza and Hloniphile Nhleko.

Magistrate Phathaphatha Mdluli and wife Nelsiwe. Ernest Mkhonta and wife Thembeka. Nicholas Nhlabatsi seated with Lungsile Shabangu.

Roy Dlamini enjoying a meal with family members. Lungile Hlophe enjoying the proceedings with Nonhlanhla Mkhonta.

I.T. It exposed me to the working environment and taught me time management skills. It also helped me acquire multi-tasking skills and boosted my confidence.

Projects I was involved in, required the theory I have learnt at the university; that is, networking, programming, computer components and operating systems

I learnt more than I anticipated in a very short time

It is a big company that despite being the major player in the energy sector development nationally has employees who work as if they are in a competition

Payments I gained practical experience in accounting and got exposure to what is expected of an accountant and employee

I applied my accounting theory, as well as accounting concepts

It has been an honour to work at SEC (may this opportunity avail itself again in the near future)

SEC is a good company, which puts customers first It always strives to give back to the community (social responsibility) whilst offering quality service

Treasury Fulfilling and very educational I learnt that the accuracy of accounts is of utmost importance and there should be no unexplained variances

Highly met Service delivery is much more efficient than I perceived. However, the marketing department lacks innovation i.e. the entrance to Eluvatsini doesn't show a new visitor that this is SEC

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UNISWA students comment on Internship Programme

Dept.Benefit Derived from Internship

How it relatedto field of study

Were Expectations Met Impression of SEC

BANELILE MSANE

MFAN’KHONA MASILELA

MPENDULO MAMBA

Billing I gained work experience in business communication and customer handling. I also familiarized myself with expectations in the work environment

It related to accounting theory and the concepts I have learnt at the university

Yes, the gap between theory and practice was bridged

It is a good company; its service delivery is commendable. Moreover, it is socially-responsible

NOSISA NENE

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UNISWA students comment on Internship Programme

Credit Control

Satisfactory. Being attached to a successful company with good service delivery has been an honour

I applied my accounting knowledge, broadened my knowledge in some principles and concepts of accounting e.g. bad debts and the double entry principle. I also gained exposure on what is expected from an accountant and employees

Yes, I also learnt about expectations in the work environment

SEC provides excellent service and puts its customers first. As an important service provider, it acts quickly in resolving its challenges.

Marketing It was an eye- opener with regards to how the corporate world operates; it was a life-altering experience.

It related to a services marketing course I did at the university. I got the opportunity to put in practice what I had learnt and I was exposed to the dynamics of marketing a service

I will leave the company with experience in marketing However, I lacked exposure in developing a marketing strategy for any of the company products.

The company is important as it provides an essential service. A lot has been done to improve service quality. For instance, the introduction of the call centre and service centres. However, as the market grows and changes, the needs and wants of customers also change

Dept. Benefit Derived from Internship

How it relatedto field of study

Were Expectations Met Impression of SEC

VUYELWA MASHWAMA

SCADA The exposure I got, in terms of the technical environment of engineers, was phenomenal. Hence the programme was satisfying, rewarding as well a learning curve.

I saw the application of digital electronics in a technical environment that is relevant to logic theory in digital inputs of a Remote Terminal Unit and the use of logic functions in alarm logic.

Besides applying my theoretical proficiency, I have learnt at lot about SCADA i.e. what it is about, how data is transmitted from the remote site and presented to the master station

SEC's track record in delivering a reliable service to customers speaks for itself. With the involvement of relevant and committed personnel, surely SEC is set to go places.

System Operations

It was informative, challenging, eye-opening and more than anything, a wonderful experience. It also helped me to grow as an aspiring engineer

I got a broader understanding of how multiplexing and de-multiplexing of data is used in telecommunication networks and the use of parity bits to verify the correctness of signals I also saw the practical application of power amplifiers used in data radios

It exceeded my expectations. I got the opportunity to discover and learn much more about how to apply theoretical knowledge practically in the workplace

SEC is a very good company, which always works towards satisfying the customer - but there is still room for improvement

NOKUKHANYA MKHONTA

SANELE ZWANE

MTHOKOZISI SIBANDZE

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As part of its corporate social responsibility, SEC Control Centre, where she was exposed to the SCADA afforded a Siphocosini High School pupil a two- (Supervisory Control and Data Acquisition). This is a week job-shadowing opportunity. computer system used to monitor and control the

network at all SEC's substations. Thandeka Mpila joined SEC from the 16th of August She was also attached to the Marketing, Finance under the programme initiated by FAWESWA (Forum for (Payments), Legal Services, Environment and IT African Women Educationalists Swaziland Chapter) in departments. collaboration with the Ministry of Education and The aim of the programme is to encourage girls to Training. pursue scientific and technical careers that are male-Mpila was exposed to various departments within the dominated. company that assisted in influencing her future career. Pupils are selected from various schools in the country She had the privilege of being placed with our National and placed with companies that accept the partnership.

Form IV pupil has stint with SEC

Thandeka Mpila pictured at the IT department as part of thejob-shadowing programme.

Corporate Comms.

Greatly enhanced my management competence, time management and event management skills. Enhanced personal and professional skills in computing, communication and social skills Bridged gap between theory and practice

I applied the communication model for verbal and no-verbal messages and utilized the writing rhombus when writing newsletter articles i.e. having the most important information in the introduction. I also employed a number of journalism principles such as ethics, truth and/or accuracy

Yes, I got the experience of working under pressure. It supplemented classroom theory with real-work experience and competently developed my written and interpersonal skills

As a large and essential service provider, it has a mandate to deliver its service with high level of excellence, hence, a lot is being done by both the management and staff to achieve the latter

Dept.

LWAZI DLAMINI

Benefit Derived from Internship

How it relatedto field of study

Were Expectations Met Impression of SEC

I.T. It gave me exposure to the working environment and also helped me develop confidence in my field of study

I applied the theory I learnt in class. The internship also showed me how best I can use my subjects as building blocks in the work environment

In fact, it exceeded my expectations Unlike in most internship programmes there were projects I was given which exposed me to the different systems. I also got to familiarize myself with operating and configuring them.

Introducing the internship programme was a great initiative by SEC in terms of giving back to the community, as well as scouting for talented young minds

MAY’BONGWE KHUMALO

More on Internship Programme

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he Swaziland Electricity Company (SEC) on management of high-voltage installations – including August 23 signed a E12 million contract with substations, among others. TConsolidated Power Projects (Pty) Ltd Once completed, the Siphofaneni rural substation will

(CONCO) for the construction of a substation at benefit communities around Duze, Hlutsi, Phonjwane, Siphofaneni. Mphosi, Dvokodvweni and Timbutini, among others. Construction of the Siphofaneni substation forms part of The substation will be designed with the indoor type of the expansion and strengthening of the electricity network outgoing feeders to allow remote operation. aimed at enabling reliability, firm electricity supply and SEC is looking at building more similar substations in customer satisfaction. other areas across the country. Nkhaba is the next As a result of the Rural Electrification Project, initiated by targeted area for the construction of a rural substation. the Swaziland government with support from the This will benefit areas such as Mnyokane, Nkomazi, government of the Republic of China on Taiwan, some of Majotini, Hawane and surrounding areas. the 11kV electricity lines within the Siphofaneni area have CONCO has assured that construction work at been extended over long distances. Siphofaneni will be completed in March 2012.This, therefore, causes voltage drops that result in “We are privileged to have been SEC's first choice for this unsatisfactory service to rural communities. Running long project. We have had a good relationship with the lines in this nature is also technically undesirable because company in other projects since 2007. We will use proven a fault on any section of the network affects a number of Manager–Operations Meshack Kunene and Projects methods and equipment to deliver a quality product,” customers. Manager Ernest Mkhonta. Grobler said. The signing ceremony was performed by SEC's CONCO is a South African-based company specializing He also stated that they have sub-contracted other local Managing Director Pius Gumbi and CONCO's Business in the creation of turnkey solutions for the electricity construction companies for the project. Unit Manager Martin Grobler and Projects Engineer supply industry, based on the design, procurement, Eugene Marais. Also at the event was SEC's General construction, commissioning, project and site

12 million deal for Siphofaneni Rural Substation

The MD flanked by Consolidated Power Projects (Pty) Ltd’s Business Unit Manager Martin Grobler and General Manager Operations Meshack Kunene during the signing ceremony.

EVERY FRIDAY NIGHT @ 9:15 - 10:15

LIVE SEC interactive radio show

Recorded interview every FRIDAY afternoon: 3:45 - 4p.m.

SBIS 1 Co-hosted by Nkululeko Dlamini

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SEC commends SIFE UNISWAtudents In Free Enterprise (SIFE) Swaziland'. These include green farming, The students were also showered from UNISWA - Kwaluseni were on magic of hands, dream hope, miracle candle, with praises for their confidence and Sthe 18th of August at the SEC Head youth business training and the Evusweni were assured that they stand a high

Office for a mock presentation in project. chance of winning the SIFE World preparation for the SIFE World Cup in The organization also had the gold mine of Cup trophy.Malaysia. skills project aimed at empowering Orphaned SIFE Swaziland is one of 10 SIFE is an international organization working and Vulnerable Children (OVC). o rgan iza t ions tha t rece ived with business and institutions of higher The UNISWA team presented on the above- donations from SEC on the 21st educa t ion in p rov id ing mean ing fu l l is ted pro jects to SEC's Execut ive June 2011. This was part of our opportunities for students to contribute to their Management and some senior managers, who Corporate Social Investment (CSI) communities while developing skills to become gladly offered constructive criticism as well as disbursements for the first quarter. more effective business leaders. complements. In the year 2010/2011, SIFE UNISWA The SEC panel of business-savvy managers Kwaluseni (SUK) embarked on a number of praised the UNISWA team for its social, projects aimed at producing a 'better economic and environmental friendly projects.

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Helping shape career decisionsn July 27, SEC joined other companies during the company. The pupils were offered full details on the the Swaziland Careers' Fair - an annual company's newly introduced product; the prepaid system. Oeducational event attended by scores of high This was a suitable platform to provide answers on queries

schools in the country. related to the new system. The event, organized by Waterford KaMhlaba United World College After being given explanations on a number (UWC), attracted over 2000 of SEC's operations, the pupils were students, who visited stalls of more quizzed on various issues relating to than 55 loca l and fo re ign prepaid electricity, its uses and the SEC companies. There were also toll-free number 800 9000. Incentives educational institutions from around were given out to those who showed an Southern Africa. understanding of SEC.

The fair was part of the UWC students' The pupils were also given the opportunity to learn community service; the Careers' Support more about SEC by watching a corporate DVD, Initiative (CSI). which outlined the history of electricity in Swaziland, SEC was represented by a team of nine its generation and the different phases in the construction officials drawn from the Corporate Services, Customer of Maguga Hydro Power Station. The fair became a very Service and Operations divisions. Pupils visiting the SEC's effective medium for SEC to interact with both its current stall were particularly interested in different careers within and future customers.

Part of the students who visited the SEC stand during the Career’s Fair at Ezulwini.

Ziyanda Dlamini explaining the operations of SEC.

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SEC People...

Zwane admiring his gift.The bridal party on arrival with the gifts.

Reverend Mjeza preaching the word of God.SEC employees Elphas Mamba, Wonder Zwane and Thulie Dlamini.

The bride leading in dance.Well-wishers watching the proceedings.

Mhlume Branch Superintendent

Petros Nkambule and wife Busisiwe

Zwane during their traditional

wedding ceremony at Edwaleni

in August.

The bride and her party displaying their dancing skills.

Senior Marketing Clerk Kenneth Zwane pictured with his wifeNomcebo during an Umhlambiso ceremony held in Hlatikhulu inSeptember. The couple also celebrated their 5th wedding anniversary.

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New Employees

Bongani joined SEC from the 1st of August 2011. He holds a Masters Degree in Business Administration from the Regent Business School, Bachelor of Science Degree majoring in Computer Science and Mathematics, as well as a Post Graduate Diploma in Marketing Management (UNISA). Bongani worked for the Swaziland Water Services Corporation from May 2000 to January 2002 as an Information Technology Technician. He was then promoted to be the Systems and Network Administrator from February 2002 to October 2003. Before joining SEC Bongani was the Customer Services Manager at the Swaziland Water and Services Corporation, responsible for the Marketing Strategy and all the marketing functions within the organization. These included services marketing, internal marketing, marketing research and surveys. He was also responsible for customer education and awareness, as well as policy adherence, budgets, procedures and service quality. Bongani initiated the Ecowater Business Unit, which is responsible for bottled water. He also did the branding, market research, production and distribution. Bongani is an experienced manager and has a proven track record of dealing efficiently with people.

Edrida joined SEC from the 1st of August 2011. She holds a Bachelor of Business Administration (BBA) from the Kwazulu Natal School of Business, a Postgraduate Diploma in Finance, Banking and Investment Management from the University of Kwazulu Natal, as well as a Business Management Certificate (BMC) from the same university. Edrida has worked for Accons Accounting Services as a Book-keeper, where she did cash analyses' financial statements and client consultation. She has worked for the Swaziland National Provident Fund (SNPF) as a Senior Accounts Officer wherein her duties included preparing departmental budgets, reconciliation of accounts, debtors’ analysis and cash analyses as well as preparing purchase order requisitions, among others. Before joining SEC Edrida has been with Nedbank Swaziland working as a Dealer in Sales. Her key areas of focus were people management, relationship management, risk management, strategy, sales, client acquisition and retention. She was also involved in trading, funding and liquidity risk management, margin management, interest rates as well as system expertise.

Cabangile joined SEC from the 2nd of August 2011 as Regional Customer Service Administrator- North. She holds a Bachelor of Commerce Degree majoring in Marketing from the University of Swaziland, a Diploma in Commerce from the same university, as well as certificates in Project Management and Customer Relationships. Cabangile has worked as a Customer Service Clerk at Nedbank from 2003 to 2006. Between 2006 and 2009 she was then promoted to be Enquiries/ Customer Service Supervisor. She then joined the Save the Children Swaziland as a Marketing and Fundraising Manager, a position she held from 2007 to 2009. Before joining SEC, Cabangile worked for PSI Swaziland as a Coordinator for the Corporate AIDS Prevention Program. Some of her main duties included planning, coordinating and leading the development of annual work, communication plans and strategies, ensuring professional execution of program work plans, developing presentations and soliciting clients. She was also responsible for compliance with quality assurance measures, initiating, establishing, maintaining client stakeholder relationships, generating and circulating reports, as well as developing and managing systems for tracking and updating client activities and budgets.

Marketing & Commercial Manager

Business Analyst

Regional Customer Service Administrator - North

BONGANI NTSHANGASE

EDRIDA KAMUGISHA

CABANGILE DLAMINI

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Madzandza joined SEC from the 15th of August 2011 as a Document Control Officer/IMS Administrator. She holds a Bachelor of Science Degree in Environmental Health Science from the University of Swaziland. Madzandza has NOSA Certificates in SAMTRAC and Applying SHE Principles & Procedures. She also has TIQMS certificates in Statistical Process Control (SPC), Inspection, 8D Global Problem Solving, ISO 14001:2004 Requirement and Internal Auditor. On top of that, Madzandza holds a Certificate in Safety Management from UNISA. Madzandza did her internship in Integrated Management Systems (IMS) Administration at RSSC. She then joined YKK Africa as a Quality Systems Administrator wherein some of her duties included maintaining quality standards; ISO 9001 and 14001 Management Systems, Project Management and Customer Surveys. Before joining SEC, Madzandza worked for Peterstow Aquapower as a Quality Systems Administrator. She was responsible for implementing and maintaining Integrated Management Systems; ISO 9001:2008, ISO 14001:2004 and the OHS Act 85 of 1993. She was also responsible for controlling all company drawings. She has vast experience in Total Quality Management.

Melusi joins SEC with effect from the 2nd of August 2011 as a Stores Assistant.

He holds a Diploma in Stores Management and Stock Control from the Institute of Commercial Management - UK.

He has worked for Ackerman's and his main duty was inventory counting. Before joining SEC, Melusi worked for Pep Stores as a Stock room Supervisor wherein some of his duties included receiving and dispatching goods, record-keeping of all stock received, labeling, stock counting, and monitoring fleet usage, as well as packing and issuing stock based on the FIFO, FEFO and LIFO principles.

He has vast experience in the stores environment and a proven track record of dealing efficiently with people.

Mbali joined SEC from the 8th of August 2011 as Secretary to the Regional Manager (North).

She holds an Advanced Diploma in Human Resources Development from the Vision International Development Institute and a Certificate in Secretariat Studies from the same institution. Before joining SEC, Mbali worked for the Swaziland National Sports Council (SNSC) as an Admin Assistant for the Badminton Association. Some of her duties included managing the filling system, maintaining the asset register, preparing accounting reports, timely production and dissemination of information. She was also responsible for following up on appointments, correspondence and incomplete business and overall organization of the association.

Document Control Officer/ IMS Administrator

Stores Assistant

Secretary - Regional Manager (North)

MADZANDZA MTHEMBU

MELUSI SHONGWE

MBALI GININDZA

New Employees

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Msiti joined SEC with effect from the 2nd of August 2011 as a Stores Assistant.He holds a Diploma in Purchasing and Resourcing Management (CIC, UK) from the Corporate Development and Training Centre. Msiti worked for Nzama Sheeting and Civil Works as a Storekeeper. Before joining SEC, Msiti worked for Tung- Fei Investments as a Dispatch Clerk wherein some of his duties included processing mails and telephone orders, checking invoices for accuracy and ensuring that the transportation of goods was fast and cost effective. He was also responsible for determining freight location and estimating delivery time, processing, as well as handling billing documents and expediting rush shipments. He has vast experience in the stores environment and a proven track record of dealing efficiently with people.

Zanele joined SEC with effect from the 22nd August 2011 as the Human Resources Administrator. She holds a Bachelor of Arts (Social Science) Degree from the University of Swaziland and a Diploma in Accounting and Finance from ICM. Zanele has worked for Kitwe Hydraulics and Pneumatic Engineering as an assistant to the Financial Director. Some of her duties included preparing monthly reconciliation/remittance advices and ensuring that all suppliers are adequately and timely paid. She was also responsible for writing professional letters and memorandums for and on behalf of the company directors, managing discipline in the workplace and adherence to health and safety. Before joining SEC, Zanele has been with Medecins San Frontieres (Doctors without Boarders) working as a Human Resources Officer. Her key areas of focus were coordinating field integration courses for new employees, ensuring completeness of HR personal files, monthly update of the organogram and employees leave days. She also ensured an appropriate training framework for the organization, as well as the application of an adequate appraisal system as per policy.

Salubona Gwebu joined SEC with effect from the 20th July 2011 as an Outsourced Services Officer. He holds a Bachelor's Degree in Economics and Finance from the University of Cape Town. Salubona has worked for, among others, Priority Group in the United Kingdom, where he served as assistant business analyst between April 2005 and January 2007.

Upon his return to Swaziland he joined Sukabadzele Investment (Pty) Ltd as a Project Officer, a post he held for a year from January 2007. In February 2008, Salubona joined the University of Cape Town as Corporate Finance Head Tutor until December 2009.

Thereafter, he joined Matsapha-based Iceberg Developers as Head of Department - Finance where his duties entailed analyzing and interpreting information and conducting risk analysis associated with policy development.

Stores Assistant

Human Resource Administrator (Data & Benefits)

Outsourced Services Officer

MSITI DLAMINI

ZANELE MAVUSO

SALUBONA GWEBU

New Employees

Did YouKnow?

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Phindokuhle Ndlangamandla joined SEC with effect from the 19th of July 2011 as an Accounts Officer- Ledgers.

He holds a Diploma in Commerce as well as a BCom Degree in Accounting from the University of Swaziland.

Phindokuhle did his internship at SEC in 2010 and was attached to the Treasury and Projects Accountant.

Accounts Officer - LedgersPHINDOKUHLE NDLANGAMANDLA

New Employee

That a shower uses less than half the hot water required for a bath and, as a result, you save electricity and reduce your bill. A shower saves!

That you can save big bucks and electricity if you use the correct appliance for the job. For example, do

The usual 60W globe would cost E3.97 if switched on for 5 hours not use the oven to make daily in a month and the maintenance costs are high yet their life a toast, but a toaster.span is short (1000 hours).

An Energy Saver bulb would cost E1.32 if switched on for 5 hours in a month and the maintenance costs are very low yet its life span is long (6000 hours).

A floor with a carpet can retain heat for a long time than one without!

Lights:- It is recommended that you use energy savers or compact fluorescent lights because they consume less electricity and last longer than incandescent lamps (the usual bulbs). Switch off unnecessary lights. Clean your light bulb frequently; layers of dust absorb up to 30% of the light from bulbs.Electric Stove:- At the start of your cooking set your plate high until what you are cooking boils and then reduce heat so that what you are cooking may seam well. Make sure your stove is clean so that dirt may not absorb heat causing you to pay high bills. Match pans and pots to plate size. Oven: Do not use the oven to warm or heat the kitchen, it is more expensive and far less efficient than a normal heater. Close the oven door until what you are cooking is ready. Switch off the oven immediately after use. Microwave ovens, frying pans, and toasters are cheaper to operate than a stove. Electric Kettle: Please, do not fill the kettle to the brim if you are making only one or two cups of coffee; the element should, however, be always covered. It is cheaper to boil water in an electric kettle than in a pot on the stove. Store the hot water in a thermos flask for later use.

Did you know that you could save money by using your electric appliances effectively? It is very easy to reduce your electricity bill – “as easy as A, B, C..”

You can save in:1. Lighting2. Kitchen electric

appliances3. Wa r m i n g ( Ro o m

heating)4. Water heating

Everyone in the family must know how to save electricity – saving electricity equals to saving money.

Energy Saver Bulbs.

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Over 200 SEC employees in Sibebehe annua l ly -he ld S ibebe features by SEC. their physical fitness. Intrerestingly, our Survivor fund-raising walk This charity event provided an excellent rugby jerseys were the envy of many. We Tattracted a record 220 SEC opportunity for employees to network were visible enough to show SEC's

employees this year. This was a among themselves, as well as with support to this noble fund-raising event.significant increase from previous external stakeholders while fine-tuning

Bongani Mdluli, Nomawethu Jonga and Thandeka Kunene.

SEC employees pictured during different stages of the Sibebe Survivor fund-raising walk.Nomie Masilela leading the group.