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F

Transportation Quality Management

Danai GalassiDanai Galassi

Company BackgroundCompany Background

Central Retail CorporationCentral Retail Corporation is a US$ 3 billion enterprise Thailand's most successful formatsand brands that has been established more than 6 decades greater than 400 stores.

NO.1 Supermarket 97 stores

NO.1 and NO.2 Department Store brands 38 stores

NO.1 Electronic goods retailer 82 stores

NO.1 Sporting goods retailer 57 stores

NO.1 Books & Stationery retailer 110 stores

NO.2 Home improvement retailer 8 stores

NO.1 Office product retailer (20+18) 38 stores

NO.1 Specialty Lifestyle Magastore 1 store

-Vendor Compliance

Performance Management

Enterprise Resource Planning

Supply Chain Planning

Supply Chain Execution

Warehouse Management System

EnterpriseAsset

Management

Supplier RelationManagement

Transport Optimisation

CRC Key Success in RetailCRC Key Success in Retail

-Supplier Award

-Spot Card

-The 1Card

CustomerRelationshipManagement

Supply Chain TrendSupply Chain Trend

FlexibilityFlexibility

Energy SavingEnergy Saving Multi Transport ModeMulti Transport Mode

Logistics SolutionLogistics Solution

TMSTMS (Transport Management(Transport Management

System)System)


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Transportation Management

Strategic

Tactical

Operation

(Strategic)

(Transportation Modes) (Investment)

(Tactical) (Carriers)

(Networking) (Manpower)

(Operational)

(Routing & Scheduling)

FF

1. FReliability2. FTraceability3. FPro activity4. Drug Free5. Green Transport

F

()

F

F

- -

- -

- -

- - (KPI)

F (Product Delivery)

FF FF (Hazard Product) F (High Value) F (Label)


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(Loading) (Loading)

(Loading) - Palletize

4 WL Pick Up 6-10 CBM FF 1 FF F

F (Vehicles) Small Delivery

2 WL Motorcycle FF FF

3 WL Tuk Tuk FF F

4 WL Jumbo 10-15 CBM FF 2.5 FF FF


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6 WL Truck 25-40 CBM FF 15.5 F FF, F F

F Rigid Body Truck

10 WL Truck 40-45 CBM FF 24.5 F FF, F F

OperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&Accessories

OperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&AccessoriesResources:Equipment&Accessories

(Driver)FF


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70%-90%

(Driver)

(Recruitment)

1111....

2222....

3333....

AAAA BBBB CCCC DDDD

Source: Inter Business Enterprise Co.,Ltd.

Service QualityService Quality

Driver Training ProgramDriver Training Program

Objective of PDTObjective of PDT((Professional Driver Training Program)Professional Driver Training Program)

1.1. IncreaseIncrease SaferSafer DrivingDriving SkillSkill

2.2. CheckCheck--upup DriversDrivers ReadinessReadiness

4.4. SecureSecure VeryVery ImportantImportant PersonPerson (VIP)(VIP)

3.3. CreateCreate practicalpractical CrisisCrisis && EmergencyEmergency ResponseResponse

5.5. BuildBuild--upup confidenceconfidence toto shareholdersshareholders

oOooOo


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Operation ManagementOperation Management

22. Solution. Solution

2.3 Post Operating Stage

2.1 Pre Operating Stage

2.2 Operating Stage



2.3 Post Operating Stage


2.2 Operating Stage

Effective & Close CoEffective & Close Co--OrdinateOrdinate PlanningPlanning Well ResourcesWell Resources PreparationPreparation

(Vehicles, Equipments and People)(Vehicles, Equipments and People)



StrongStrong CommunicationCommunication and Closeand Close CoCo--OrdinationOrdination

entire the operationentire the operation StandardizedStandardized all working processes by strictlyall working processes by strictlyfollowing to ourfollowing to our Driver ManualDriver Manual (In(In--house & Professional Outsource Preventivehouse & Professional Outsource Preventive

Maintenance, Tire Total Maintenance by OriginalMaintenance, Tire Total Maintenance by OriginalVender, Fleet Mobil Maintenance Unit )Vender, Fleet Mobil Maintenance Unit )

Close Monitoring & ControlClose Monitoring & Control by usingby using Real Time GPSReal Time GPS((2424 Hrs On site Monitoring room)Hrs On site Monitoring room)


2.2 Operating Stage


44. Report. Report

44..22 Monthly ReportMonthly Report

Executive SummaryExecutive Summary Financial SummaryFinancial Summary Loads & Volume (Monthly View)Loads & Volume (Monthly View) Loads & Volume (Store View)Loads & Volume (Store View) Our PerformanceOur Performance Key Historical DataKey Historical Data Lost & Damaged SummaryLost & Damaged Summary Safety ReportSafety Report


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Standard Operation ProcedureStandard Operation Procedure

Objective : To ensure that the operations are complied to ourObjective : To ensure that the operations are complied to our

StandardStandard

Our Safety Health & Environment PolicyOur Safety Health & Environment Policy Disciplinary under the issue of Duty & ResponsibilityDisciplinary under the issue of Duty & Responsibility Penalty RegulationPenalty Regulation Operation ProcedureOperation Procedure

PrePre--Operation ProcessOperation Process Operation ProcessOperation Process Post Operation ProcessPost Operation Process

Safety ManagementSafety Management

Emergency Response ProceduresEmergency Response Procedures AppendixAppendix

K800Fuel Control System

The Affordable,

Easy-To-Use System

For Fleet fueling

Operations


Fuel Control System & ReportFuel Control System & Report


Truck Monitoring & TrackingTruck Monitoring & Tracking

SmartFleet CallTakingTerritory Planning

Route Scheduling

SmartFleet

SmartFleet

SmartFleet VehicleTracking

Lower Transportation Costs

Reduce MileageReduce OvertimeImprove Customer ServiceImprove control over routesand driversManage Growth

Lower Transportation Costs

Reduce MileageReduce OvertimeImprove Customer ServiceImprove control over routesand driversManage Growth

Customer Database

Fleet Database

Tracking Database

Product Database

Map Base Order Entry Planning

SmartFleet VehicleMaintenance

VehicleMonitoringDriver behavior

Vehicle Maintenance



Vehicle ControlVehicle Control


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Lower Transportation CostsReduce Mileage

Reduce Overtime

Improve Customer Service

Improve control over routes and drivers

Manage Growth

Key BenefitsKey Benefits

OperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionOperationSolutionGPSReportGPSReportGPSReportGPSReportGPSReportGPSReportGPSReportGPSReport

% Lost &Damaged

CorrectDocument

PODReturnon time

SafetyPerformance

% TruckUtilization

CustomerComplaint

TruckAvailability

On timeperformance

KPIsKPIs

Key Performance Indicator (KPIs)

F

KPI Incentive

Fixed Routing-

- F

Receive

orders Loading &Routing plan Allocate

trucks IssueShippingdocument

Loading

goods

Delivery

NextDay

17:00 21:00 22:00 23:00 7:00 11:00Time:

Truckfull

yes

Consider

to adjustno

Dynamic Routing-

-

F


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Documents

11 Quality Danuy